What Jobs are available for Call Center Roles in the United Kingdom?

Showing 2973 Call Center Roles jobs in the United Kingdom

Call Center Representative

£20 - £22 hour companies_data/amicis_global

Posted 24 days ago

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Job Description

Title: Client Service Representative

Location: South Jordan, UT



Duration: 12 Months



 



Preference for 1 of the following criteria:

• College Degree

• Previous contact center experience



Position Description

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.

· Ability to contribute in a fast paced, team-oriented environment.

· Aptitude to multi-task and adjust quickly to change in a busy financial service center
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Customer Support

Newmarket, Eastern £27000 - £30000 Annually Exact Sourcing Limited

Posted 3 days ago

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Job Description

permanent

We’re excited to offer a fantastic opportunity for a Customer Support professional to join our client’s growing organisation based in Newmarket.

This company truly values its employees, offering a range of excellent benefits including free onsite parking, enhanced holiday entitlement, private healthcare, a birthday gift, and loyalty tax-free bonuses after three years of service.

This is a diverse and fast-paced role where no two days are the same. You’ll draw on a wide range of skills—from delivering outstanding customer service and managing data to processing service orders and coordinating the shipment of parts. You’ll also provide ongoing support to ensure a seamless experience for clients.

As the Customer Support, you will be:

  • Responding to client enquiries via email or phone
  • Processing new orders, returns and shipping
  • Processing service triage & bookings
  • Ordering parts for field service personnel or directly for customers
  • Data management
  • Lead generation for cross-selling
  • Stock/Demo Stock Management

As the Customer Support, you will have:

  • Customer service experience in a similar role
  • Order management experience
  • A team-oriented attitude
  • Great communication skills with in-house teams and customers
  • Proficiency with IT systems, SAP and Salesforce experience would be a distinct advantage

If you think this Customer Support role is for you, please do get in touch.

By applying for this Customer Support vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.

We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.

If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please 'like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

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Customer Support

Bury, Eastern Lloyds Banking Group

Posted today

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Job Description

End Date

Friday 17 October 2025

Salary Range

£25,000 - £5,000

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £2 000 increasing to 5,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

  • Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
    Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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Customer Support Technician

Nottinghamshire, East Midlands £27500 - £28500 Annually Ricoh

Posted 1 day ago

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Job Description

permanent

Change your job, change your workplace, change your future.

We are actively building diverse teams and welcome applications from everyone

Role: Customer Support Technician
Located: Nottingham/Derby
Package:Competitive Salary, Pension, Benefits
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

  • Undertake day to day operational work (including server / desktop / laptop / patching / LAN / printer / software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual requirements.
  • Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal.
  • Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice.
  • To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees.
  • Escalate to the Service Delivery Manager / Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets.
  • Completes any other relevant duties applicable to the scope of the role as requested to meet the requirements of the contract or if requested by the Service Delivery Manager/Service Operations Manager.
  • Ensure Minor Change, Incidents and any Work Package or Project work are scheduled/undertaken to ensure that all agreed timescales and service levels are met.
  • Maximise revenue by identifying potential business, ITS and professional service opportunities, whilst carrying out day-to-day duties.

We are an equal opportunities employer

You will ideally have

Technical

  • Proven experience of the build and configuration of standard desktop / laptop technology
  • Experience of providing software support and installation services across a range of industry standard applications and operating systems
  • Experience of providing hardware break fix services across standard desktop / laptop environments
  • Experience of providing network support services across standard network environments

General

  • ITIL - Foundation or the appropriate on the job experience
  • Good organizer, priority driven, and able to multi-task to meet service priorities
  • Methodical with attention to detail, but prepared to meet customer expectations
  • Communicate effectively with strong customer focus
  • Experience of working in a client facing environment

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.


To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

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Customer Support Technician

Greater London, London Ricoh

Posted 1 day ago

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Job Description

permanent

Change your job, change your workplace, change your future.

We are actively building diverse teams and welcome applications from everyone

Role: Customer Support Technician
Located: Central London WC2R 2ND
Package: Competitive Salary, benefits, Pension
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

The primary function is desk side support to the customer’s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands.

  • To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware /software, system access, configuration, desk moves and setup, and support where IT presence is required.
  • To engage escalation policies and procedures in order to ensure adherence to contractual SLAs.
  • To contribute to Major Incident and emergency response for client site specific services
  • Contribute to escalated problem resolution by providing smart hands support to the business upon request to assist with restoration of services.
  • To identify opportunities to ‘Shift left’ to allow the Service Desk to perform more complex support activities
  • To create, review and update Knowledge Base articles and local site documentation, processes, and procedures
  • To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services
  • To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests
  • To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom calls and print solutions

We are an equal opportunities employer

You will ideally have

  • Excellent problem-solving skills and the ability to follow instructions. To comprehend format and “jargon” within written technical information in the form of technical manuals and bulletins and relevant publications
  • Excellent communication skills at all levels within the customer and organisation
  • Ability to understand user requirements relating to the customers IT infrastructure.
  • Possesses ability to make decisions independently and use good judgement when others should be involved.
  • ITIL Foundation – Desirable.
  • Methodical with attention to detail but prepared to meet customer expectations.

Technical Knowledge

  • Mac Hardware
  • Jamf – Apple Device Management
  • Windows 10/11
  • Active Directory/Group Policy
  • Microsoft Office 365
  • Windows Deployment Service
  • Knowledge of Industry leading switches and wireless networks, including Fibre.
  • Laptop and Desktop PC diagnosis.
  • Customer specific equipment, for example Tablets, Scanners, Servers, NAS

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.


To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

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Customer Support Executive

Hampshire, South East £25000 - £27500 Annually Team Jobs - Commercial

Posted 2 days ago

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Job Description

permanent

Customer Support Executive 25K-27,500K Havant Office Based

An exciting and varied opportunity for a Customer Support Executive to work with our client who prides themselves on delivering exceptional customer service to their clients.

Your position will be to provide exceptional customer service, using your strong communication and administration skills, processing orders, dealing effectively and confidently with a variety of customer enquiries by telephone, email, social and web.

You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.

This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.

Role duties:

* Process customer orders accurately and in compliance with company policy and procedures.

* Monitor order status, communicating any issues to customers.

* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.

* Respond to customer enquiries providing after sales support and advice.

* Accurately maintain records of customer on the CRM system.

* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.

* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.

* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

You will bring with you:

* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.

* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

* Ability to keep calm under pressure.

* Ability to adapt to changing priorities and work well in a fast-paced environment.

* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.

* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)

Benefits:

* 36.5-hour week Mon to Thurs 9am - 5pm and Fri 9am - 4pm

* 33 days Holiday per year (including Bank Holidays)

* Training and development

* Pension Scheme

* Private Health

* Beautiful, friendly office environment

* Free Parking

INDCP

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Customer Support Advisor

Lancashire, North West £24500 Annually CCA Recruitment Group

Posted 2 days ago

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Job Description

permanent

Customer Support Advisor

Salary: 24,500 per annum

Fully remote

Shifts: Between Monday - Sunday 8am-8pm

What will you be doing?

As a Customer Support Advisor in our busy inbound Service Excellence department, you'll see that customers get a great experience, with problems resolved first time.

Using your expert service skills to give added peace of mind, you will deliver and excellent experience during conversations, that truly ensure our customers worlds are kept running.

  • Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.

  • Aim to deal with customers' queries or issues there and then.

  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 3-week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.

  • You'll work on a shift pattern from Monday to Sunday, 8am to 8pm.

  • This is a hybrid role and you will also be provided with the home office equipment required to work from home and in the office. You must have broadband access.

  • Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your customer service expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

  • A solid background in targeted customer service.

  • A driven mindset, a love for hitting targets and helping customers.

  • Proven experience of working autonomously or in a home-based position.

  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed.

  • A team player committed to creating an excellent customer experience.

  • Unflappable and resilient attitude to juggle tasks and bounce back quickly.

So, what are these benefits?

  • Full training - with clear career progression opportunities.

  • Regular incentives - with some pretty great prizes.

  • Sales bonuses - each month you'll get the chance to earn some extra take-home pay.

  • Annual leave - 33 days (including bank holidays).

  • A free annual D&G protection plan - we want you to see how great the product you're selling is. There are discounted rates for family and friends too.

  • Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.

  • Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.

  • Pension scheme - matched employer contributions up to 5% of basic salary.

  • Life assurance - employer funded cover of 4x basic salary.

  • Employee discounts - discounts for loads of online and high street retailers.

  • And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Customer Support Sales

South Yorkshire, Yorkshire and the Humber £24500 Annually CCA Recruitment Group

Posted 2 days ago

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Job Description

permanent

Salary : 24,500 per year plus OTE 4,300 per annum
Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern
Location: Nottingham (Hybrid & Remote options)

Start: 24 November 2025

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a "Great place to Work".

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

  • Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.

  • Empathetic and an active listener - Understanding customer's needs is crucial for recommending suitable products and building trust.

  • Resilient and adaptable - Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.

  • Curious and growth mindset - A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.

  • Clear communicator - Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.

  • Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

In the role of a customer support and sales advisor, you'll use your product knowledge and communication skills to resolve customer queries, build strong relationships, and introduce relevant products that meet their individual needs.

Your day will begin with logging into our automated call distributor system, where you will receive inbound calls from existing customers. Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You'll engage in meaningful conversations and aim to deal with customers' queries or issues then and there, ensuring they feel valued and supported.

You will have the opportunity to work remotely (from home) or on a hybrid basis with some days in the office. Either way, you're not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

Shift Pattern:

Your shift patterns will rotate between our core opening hours of 8am and 8pm (Monday-Sunday).

You'll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

We'll provide all the equipment you need, but you must have broadband access.


What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

  • Starting salary of 24,500.

  • Average Bonus Earnings of 4,300 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.

  • Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

  • Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Customer Support Coordinator

Nuneaton, West Midlands £28275 Annually Brellis Recruitment

Posted 2 days ago

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Job Description

permanent
Customer Support Coordinator

Location:  Nuneaton
Salary:  £28,275

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

Role Overview:

We are looking for a highly motivated Customer Support Coordinator  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

Key Responsibilities:
  • Manage customer relationships and communication for all aspects of service and delivery.
  • Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
  • Maintain performance metrics and complete daily tasks efficiently.
  • Assist with customer campaigns, including order processing and stock data management.
  • Support KPI reporting and escalate issues when necessary.
  • Identify customer issues and contribute to service improvement initiatives.
  • Maintain detailed documentation for customer service processes.
  • Participate in ongoing training and professional development.
  • Work closely with cross-functional teams to resolve queries and enhance service delivery.
  • Adapt to business needs and support a culture of continuous improvement.
  • Ensure compliance with health and safety policies.
Requirements:
  • Strong customer service background with the ability to manage relationships at all levels.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to change in a fast-moving environment.
  • Process-driven with a focus on service improvement and efficiency.
  • Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
  • Relevant customer service qualification or equivalent experience.
  • Full UK driving license or ability to travel if required.

INDL

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Customer Support Administrator

Buckinghamshire, Eastern £31250 Annually Adecco

Posted 3 days ago

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Job Description

permanent

Job Title: Customer Support Administrator

Location: Princes Risborough

Contract Details: Full time, Permanent

Hours: Monday - Friday, 8:30am - 5pm (1 hour for lunch)

Hybrid working model: Work from home every Friday, with an additional remote day available after successful completion of the probation period

Salary: 31,250 per annum

Benefits & Perks:

  • 25 days of annual leave plus bank holidays
  • Pension scheme with a 5% employee and 7% employer contribution
  • Work from home every Friday
  • 3 paid volunteering days annually
  • Free parking and electric vehicle charging
  • Brand new premises featuring top-of-the-range products
  • Opportunity to enhance your skills through comprehensive in-house training and development

Responsibilities:

  • Handle customer enquiries via phone and email with professionalism and care
  • Process customer orders and monitor stock availability
  • Manage core customer data and maintain accurate records
  • Review plans and update order changes for effective planning
  • Resolve depot errors and ensure accurate reporting
  • Balance customer orders across depots for optimal fulfilment
  • Address customer complaints and provide swift resolutions
  • Maintain and issue internal reports on a weekly and monthly basis
  • Book transport as required and support daily administrative duties

Skills:

  • Experience in the food or fresh produce industry or retail sector is beneficial
  • Customer service experience is essential
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Strong relationship-building skills and ability to handle challenging situations

Desirable Skills:

  • Knowledge of SAP
  • Proficiency in Microsoft Excel, including VLOOKUP functions and Pivot Tables

If you would like to apply for this exciting opportunity, within a forward thinking and growing company, please apply via this job site or reach out to Adecco on (phone number removed) today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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