What Jobs are available for Call Center Roles in Glasgow City?
Showing 85 Call Center Roles jobs in Glasgow City
Customer Support Specialist
G1 1 Glasgow, Scotland
£24000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Glasgow, Scotland, UK**. This role is integral to ensuring our customers receive exceptional service and timely resolution to their inquiries. You will be the first point of contact for customers, providing support via phone, email, and chat. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently.
Key Responsibilities:
Qualifications and Skills:
This position offers a competitive salary, a supportive work environment, and opportunities for professional development. If you are a customer-centric individual looking to build a rewarding career in customer support, we encourage you to apply.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify and address customer needs and concerns with empathy and understanding.
- Contribute to the improvement of customer service processes and documentation.
- Educate customers on product features and best practices.
- Gather customer feedback and report insights to the relevant teams.
- Meet and exceed individual and team performance metrics.
- Collaborate with colleagues to share knowledge and best practices.
Qualifications and Skills:
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience and a positive attitude when dealing with customers.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team-oriented approach and a willingness to learn.
- Familiarity with basic IT troubleshooting is a plus.
- High school diploma or equivalent; further education is an advantage.
- Demonstrated ability to remain calm under pressure.
This position offers a competitive salary, a supportive work environment, and opportunities for professional development. If you are a customer-centric individual looking to build a rewarding career in customer support, we encourage you to apply.
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0
Customer Support Specialist
G2 1DH Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is a growing e-commerce platform seeking a dedicated and empathetic Customer Support Specialist to join their team in **Glasgow, Scotland, UK**. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute to exceptional customer experiences. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction across all touchpoints. The ideal candidate is a natural communicator with a passion for helping others and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries received via phone, email, and live chat.
- Identify and assess customer needs to achieve satisfaction, providing accurate information and effective solutions.
- Troubleshoot and resolve customer issues related to orders, products, deliveries, and account management.
- Process returns, exchanges, and refunds in accordance with company policies.
- Educate customers on product features, services, and policies.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams (e.g., logistics, sales, technical support) to resolve complex customer issues.
- Identify trends in customer inquiries and provide feedback to management for service and product improvements.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Strive to meet and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Handle escalated customer complaints with patience and professionalism, aiming for first-contact resolution where possible.
- Represent the company's brand and values in all customer interactions.
- Previous experience in a customer service or customer support role is essential.
- Excellent verbal and written communication skills, with a clear and friendly tone.
- Strong active listening and empathy skills, with the ability to understand and address customer concerns.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive approach to problem-solving and a commitment to finding solutions.
- Team player with the ability to work collaboratively with colleagues.
- Adaptability and willingness to learn about new products and services.
- Experience with e-commerce platforms is advantageous.
- High school diploma or equivalent; further education or certifications in customer service are a plus.
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1
Customer Support Specialist
G2 1EU Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a dynamic tech company, is looking for an enthusiastic and customer-focused Customer Support Specialist to join their growing team. This role offers a hybrid working arrangement, combining the flexibility of remote work with essential in-office collaboration. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues across various channels including phone, email, and live chat. The ideal candidate will have a passion for helping others, excellent communication skills, and a keen ability to troubleshoot technical problems.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently and professionally via phone, email, and chat.
- Troubleshoot technical problems and provide clear, step-by-step solutions.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback and report recurring issues to the product development team.
- Contribute to the creation and maintenance of helpdesk documentation and FAQs.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and resolution times.
- Collaborate with team members to share knowledge and best practices.
- Assist with customer onboarding and training sessions as needed.
- Previous experience in a customer service or technical support role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a positive attitude when dealing with customers.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively both independently and as part of a hybrid team.
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2
Senior Customer Support Technician
Glasgow, Scotland
Dell Technologies
Posted 2 days ago
Job Viewed
Job Description
**Senior Customer Support Technician**
**5 days on site - Glasgow, UK**
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a **Senior Technical Customer Support Technician** on our **Technical Support** Team in **Glasgow.**
**What you'll achieve**
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Solve complex problems for customers and be on top of ambitious expectations
-Partner closely with customers while communicating proactively regarding overall progress of queries
-Exhibit first-class customer service
-Drive operational excellence through quality closures and efficient management of issues
-Have the opportunity to mentor and coach other team members
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-Minimum of 2 years of related experience
-Recent graduate, ideally within STEM related subject (not essential) - Must have graduated within the last 12 months/or expectant graduate
-World-class customer service, phone etiquette and work ethic
-Ability to excel under pressure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
**Desirable Requirements**
-Experience with job-associated databases or software
-Passion for technology
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** **20th November 2025**
**Provisional start date: March 2026**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
**5 days on site - Glasgow, UK**
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a **Senior Technical Customer Support Technician** on our **Technical Support** Team in **Glasgow.**
**What you'll achieve**
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
**You will:**
-Solve complex problems for customers and be on top of ambitious expectations
-Partner closely with customers while communicating proactively regarding overall progress of queries
-Exhibit first-class customer service
-Drive operational excellence through quality closures and efficient management of issues
-Have the opportunity to mentor and coach other team members
**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
**Essential Requirements**
-Minimum of 2 years of related experience
-Recent graduate, ideally within STEM related subject (not essential) - Must have graduated within the last 12 months/or expectant graduate
-World-class customer service, phone etiquette and work ethic
-Ability to excel under pressure
-Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
**Desirable Requirements**
-Experience with job-associated databases or software
-Passion for technology
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** **20th November 2025**
**Provisional start date: March 2026**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
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3
Lead Customer Support Engineer
G1 2AA Glasgow, Scotland
£45000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology company specializing in SaaS solutions, is looking for an exceptional Lead Customer Support Engineer to enhance their client success team. This hybrid role offers a dynamic work environment, blending remote flexibility with essential in-office collaboration, based in Glasgow, Scotland, UK . You will be responsible for providing high-level technical support, mentoring the support team, and driving customer satisfaction and retention through outstanding service.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex software and system issues.
- Troubleshoot and diagnose software bugs, integration problems, and performance issues with our client's SaaS platform.
- Develop and maintain comprehensive knowledge base articles, FAQs, and technical documentation for customers and internal support staff.
- Mentor and train junior support engineers, assisting them with complex tickets and escalations.
- Identify recurring issues and collaborate with product development and engineering teams to implement long-term solutions.
- Manage customer escalations, ensuring timely and effective resolution, and maintaining high levels of customer satisfaction.
- Contribute to the development and refinement of support processes and best practices.
- Monitor support queues and ensure service level agreements (SLAs) are consistently met.
- Gather customer feedback and insights to inform product improvements and new feature development.
- Participate in the onboarding of new support team members.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or customer success role, with at least 2 years in a lead or senior capacity.
- Proven experience supporting SaaS applications, web-based software, or complex IT systems.
- Strong understanding of networking concepts, databases, and common software troubleshooting methodologies.
- Excellent analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.
- Exceptional communication, interpersonal, and customer service skills.
- Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Ability to work effectively in a hybrid environment, collaborating with colleagues both remotely and in our Glasgow office.
- Strong organizational skills and the ability to manage multiple priorities.
- Experience mentoring or leading a technical team is highly desirable.
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4
Customer Support Team Lead
G1 1QB Glasgow, Scotland
£30000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and experienced Customer Support Team Lead to manage their dedicated support team in Glasgow . This role is central to ensuring exceptional customer service delivery, fostering a high-performing team environment, and driving continuous improvement in support processes. You will be responsible for guiding, coaching, and motivating your team to meet and exceed customer expectations. This position offers a hybrid work model, combining essential in-office collaboration with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Monitor team performance, set individual goals, and conduct regular performance reviews.
- Handle escalated customer inquiries and complaints, resolving complex issues efficiently and effectively.
- Develop and implement strategies to improve customer satisfaction and retention.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Identify trends in customer issues and provide feedback to product and development teams for service enhancements.
- Create and update support documentation, FAQs, and knowledge base articles.
- Oversee the efficient operation of the support ticketing system.
- Recruit, onboard, and develop new members of the support team.
- Champion customer-centricity throughout the organisation.
- Stay up-to-date with product updates and industry best practices in customer service.
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5
Lead Customer Support Specialist
G1 1DA Glasgow, Scotland
£30000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly motivated and experienced Lead Customer Support Specialist to join their growing team in Glasgow, Scotland, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. As a Lead Specialist, you will be instrumental in guiding and mentoring a team of customer support agents, ensuring the delivery of exceptional service to our diverse clientele. You will act as a primary point of escalation for complex customer issues, providing expert solutions and ensuring swift resolution.
Your responsibilities will include:
The ideal candidate will have a strong background in customer service, with demonstrable experience in a leadership or supervisory role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency in using CRM software and helpdesk ticketing systems is required. A passion for customer advocacy and a commitment to delivering outstanding support are paramount for success in this role. Join us and play a pivotal role in shaping our customer support excellence in Glasgow .
Your responsibilities will include:
- Leading, coaching, and developing a team of customer support representatives.
- Handling escalated customer inquiries and complaints with professionalism and efficiency.
- Developing and refining customer support processes and documentation to improve service quality and team performance.
- Monitoring customer satisfaction metrics and implementing strategies to enhance the overall customer experience.
- Training new team members on products, services, and support procedures.
- Collaborating with other departments, such as product development and sales, to address customer feedback and improve offerings.
- Maintaining a deep understanding of our products and services to provide accurate and comprehensive support.
- Identifying trends in customer issues and providing feedback to relevant teams for product or service improvements.
- Ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Contributing to the continuous improvement of the customer support function through innovation and best practices.
The ideal candidate will have a strong background in customer service, with demonstrable experience in a leadership or supervisory role. Excellent communication, problem-solving, and conflict-resolution skills are essential. Proficiency in using CRM software and helpdesk ticketing systems is required. A passion for customer advocacy and a commitment to delivering outstanding support are paramount for success in this role. Join us and play a pivotal role in shaping our customer support excellence in Glasgow .
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6
Customer Support Team Lead
G1 1AB Glasgow, Scotland
£30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and experienced Customer Support Team Lead to oversee a dedicated team in their Glasgow, Scotland, UK office. This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to contribute to a supportive and productive work environment. As a Team Lead, you will be responsible for motivating, coaching, and developing your customer support representatives to deliver exceptional service. You will handle escalated customer issues, analyze support trends to identify areas for improvement, and contribute to the development of support processes and documentation. Your role will involve performance management, scheduling, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have a strong background in customer service, coupled with demonstrable leadership experience. You should possess excellent communication, problem-solving, and conflict-resolution skills. A passion for customer satisfaction and a commitment to fostering a positive team dynamic are essential. You will play a key role in shaping the customer experience and driving team success. This position requires an individual who can effectively balance team development with operational efficiency. You will be empowered to implement innovative solutions to enhance customer satisfaction and streamline support operations. Furthermore, you will collaborate with other departments to ensure a cohesive customer journey.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, mentor, and coach a team of customer support representatives.
- Manage team performance, provide regular feedback, and conduct performance reviews.
- Handle and resolve complex customer escalations in a timely and professional manner.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Identify trends in customer inquiries and issues, and propose solutions for process improvements.
- Develop and update customer support documentation and knowledge base articles.
- Ensure adherence to company policies and procedures.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
- Recruit, train, and onboard new customer support team members.
- Foster a positive and motivating team environment.
Qualifications:
- Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and customer support tools.
- Ability to work effectively in a hybrid work environment.
- Strong organizational and time management skills.
- A passion for delivering outstanding customer service.
- Experience in developing and implementing customer support strategies.
- Ability to analyze data and make data-driven decisions.
- High school diploma or equivalent; further education or certifications are a plus.
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7
Senior Customer Support Specialist
G1 1AA Glasgow, Scotland
£30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Glasgow, Scotland, UK . This role is integral to ensuring customer satisfaction and providing top-tier technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating problems to appropriate departments when necessary. The ideal candidate will possess a deep understanding of customer service principles and a proactive approach to problem-solving.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues with a high degree of accuracy.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Develop and maintain a comprehensive knowledge base of products and services.
- Train and mentor junior support staff.
- Identify trends in customer issues and provide feedback to product development teams.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the continuous improvement of customer support processes and documentation.
- Manage and prioritize a queue of support tickets, ensuring all deadlines are met.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong technical aptitude and ability to explain complex issues in a clear and concise manner.
- Proficiency in using customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to work effectively both independently and as part of a team.
- Strong organizational and time management skills.
- A customer-centric mindset and a passion for exceeding expectations.
- Experience in the (specific industry of the fictional company, e.g., software, telecommunications) is advantageous.
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8
Lead Customer Support Specialist
G1 2AA Glasgow, Scotland
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Lead Customer Support Specialist to join their dedicated team in Glasgow, Scotland, UK . This role is crucial in ensuring exceptional customer service delivery and supporting the ongoing development of the customer support function. The Lead Specialist will handle complex customer inquiries, provide expert technical assistance, and play a key role in training and mentoring junior support staff. You will be responsible for upholding service level agreements (SLAs), identifying areas for improvement in customer support processes, and acting as a point of escalation for challenging issues. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service best practices, and a passion for problem-solving. Key responsibilities include:
Candidates must have a minimum of 4 years of experience in a customer service or technical support role, with at least 1 year in a lead or supervisory capacity. Proven experience in handling complex customer issues and a strong track record of delivering excellent customer service are essential. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, are required. Strong problem-solving and analytical skills, with a keen attention to detail, are vital. Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is necessary. Experience in training or coaching team members is highly desirable. The ability to remain calm and professional under pressure is crucial. A proactive approach to problem-solving and a commitment to continuous improvement are expected. This is an excellent opportunity to advance your career in customer support with a growing organisation.
- Managing and resolving escalated customer issues and complex technical support inquiries.
- Providing timely and accurate support via phone, email, and live chat.
- Developing and maintaining a comprehensive knowledge base of products and services.
- Training and mentoring new and existing customer support representatives.
- Monitoring team performance metrics and ensuring adherence to SLAs.
- Identifying trends in customer inquiries and providing feedback to product and development teams.
- Contributing to the improvement of customer support processes and tools.
- Assisting in the development and implementation of customer service policies and procedures.
- Handling customer complaints and working towards satisfactory resolutions.
- Collaborating with other departments to ensure a cohesive customer experience.
Candidates must have a minimum of 4 years of experience in a customer service or technical support role, with at least 1 year in a lead or supervisory capacity. Proven experience in handling complex customer issues and a strong track record of delivering excellent customer service are essential. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, are required. Strong problem-solving and analytical skills, with a keen attention to detail, are vital. Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems is necessary. Experience in training or coaching team members is highly desirable. The ability to remain calm and professional under pressure is crucial. A proactive approach to problem-solving and a commitment to continuous improvement are expected. This is an excellent opportunity to advance your career in customer support with a growing organisation.
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9