457 Call Center Technology jobs in the United Kingdom

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware.

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

• Salary: Competitive (dependent on experience)
• Contract Type: Full-time, Permanent
• Location: Office-based role in Manchester
• Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

• Deliver technical and administrative assistance to the associated teams.
• Help coordinate the daily activities of the department to ensure smooth operations.
• Gather, interpret, and present key data for reporting purposes.
• Communicate effectively with colleagues, customers, and suppliers to support business needs.
• Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
• Prepare and complete questionnaires and documentation for customer requests.
• Work with other divisions to ensure product literature and supporting materials are processed accurately.
• Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

• Degree qualified in a science-related subject (preferred).
• Previous experience within a similar environment.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Good IT literacy, especially with Microsoft Excel.
• Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

Technical Support Officer (Full Training into Renewable Energy Systems)

Cardiff

25,000 - 28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth

Are you experienced in customer support and looking to build a career in the futureproof renewable energy industry?

Do you want to join a company offering full technical training, career development, and progression into areas such as system design and technical customer support?

The company are leading specialists in energy efficiency, providing government-backed, grant-funded solutions to domestic properties across the UK. With recent expansion into the commercial market and private B2B services, they are entering a huge phase of growth and strengthening their team to support this journey.

As a Technical Support Officer, you will be a vital link between customers, engineers, surveyors, and installers - ensuring enquiries are handled efficiently and accurately. With full training on energy efficiency systems, you'll have the opportunity to progress into technical system design and modelling, while developing a highly transferable skill set in a growing industry.

This position is perfect for a customer-focused professional looking to enter the renewable energy market. With structured training, ongoing support, and clear routes for progression, you'll be able to build a long-term career in a company committed to employee development.

The Person:

• Proven experience in a customer-facing support role.
• Ideally from a technical background (heating, plumbing, construction, engineering - though not essential).
• Strong IT skills, with good knowledge of MS Office.
• Excellent attention to detail and strong time management.
• Eager to learn and progress within the renewable energy industry.

The Role:

• Manage inbound enquiries from customers, engineers, and surveyors.
• Provide technical support to installation teams on energy efficiency systems.
• Communicate with manufacturers and wholesalers to identify and acquire required parts.
• Support ECO submissions and customer contribution calculations.
• Progress into system design and modelling with full technical training provided.

Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.

What You Will Do:

- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.

- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.

- Analyse and resolve software, hardware, and networking problems across diverse systems.

- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.

- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.

- Investigate and resolve end-user technical issues, maintaining high service standards.

What You Will Bring:

- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.

- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.

- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.

- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.

- Excellent communication skills and a problem-solving mindset.

This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.

Location:

This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.

Interested?:

If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Technical Support Officer - Planning Policy & Placemaking

Location: Thrapston

Salary: 13.02

Contract Type: Temporary for 12 weeks

Hours: 37 hours

Are you detail-oriented, organised, and passionate about supporting planning and placemaking initiatives? Opus People Solutions on behalf of North Northamptonshire Council is looking for a Technical Support Officer to join our Planning Policy and Placemaking Service, providing essential technical and administrative support across a range of activities that help shape our communities.

Key Responsibilities

• Provide technical and administrative support to enhance service performance and customer satisfaction
• Manage shared email inboxes and respond to public enquiries professionally and promptly
• Maintain and collate data using mapping systems and databases
• Coordinate printing and distribution of public consultation materials
• Organise venues and logistics for meetings, events, and public exhibitions
• Conduct desk-based and on-site surveys to support planning policy
• Assist in preparing statutory monitoring reports under Section 35 of the Planning and Compulsory Purchase Act 2004
• Process and make recommendations for street naming and numbering in line with Council policy

About You

We're looking for someone who is:

• Educated to GCSE level (Grade C / Level 4 or above) in Maths and English or equivalent
• Experienced in administrative processes and using Microsoft Office applications
• Able to understand planning documents, maps, and architectural drawings
• Skilled in prioritising workload and working independently
• A strong communicator with excellent customer service skills
• Willing and able to travel independently for site visits and events

Desirable Skills:

• Experience with GIS, planning systems (e.g., Idox, CDP Smart, Objective Keystone)
• Working knowledge of planning legislation and practice
• Ability to calculate areas, fees, and interpret plans

This is a fantastic opportunity to contribute to meaningful planning work that directly impacts local communities. You'll be part of a collaborative team, working on diverse projects and gaining valuable experience in a dynamic public sector environment.

Apply today and help us shape the future of our places and spaces.

Technical Support Engineer
Ellesmere
Up to 40,000 Plus an excellent benefits package

Join a team where your engineering skills directly support cutting-edge automation and technology.

We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for.

What You'll Do

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.

• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.

• Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.

What You Bring

• Technical foundation (electrical/mechanical) with hands-on experience.
• Relevant qualification in electrical engineering.
• Experience working on live electrical systems.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

• Knowledge of hydraulic systems.

CLICK NOW TO APPLY!

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.