86 Capacity Planning jobs in the United Kingdom
Capacity Planning Analyst
Newcastle, Northern Ireland
Sage
Posted 1 day ago
Job Viewed
Job Description
Capacity Planning Analyst
Job Description:
Join us as a Capacity Planning Analyst and play a key role in shaping the success of our global customer service operation. In this role, you'll use your analytical skills to deliver accurate supply and demand forecasts, helping us achieve our global targets while keeping costs under control. By turning data into actionable insights, you'll strategically optimise workforce allocation across multiple channels, ensuring every customer enjoys an outstanding experience. You'll have the independence to make a real impact-driving efficiency, improving performance, and directly contributing to our business growth.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Responsible for developing and maintaining both long-term and short-term supply and demand plans for multiple departments across multiple locations.
- Build a deep understanding of demand drivers for the products within your scope by collaborating closely with change management, readiness, and product teams.
- Influence stakeholders by driving proactive communication with senior leaders, presenting data-driven recommendations to support resource adjustments, including recruitment, scheduling, and workforce reallocation.
- Collaborate with the operation and reporting teams to ensure accurate tracking of historical performance and actual resource, influencing best practice
- Advise on multiskilling required to provide optimum resilience, and support operation with planning allocation of case work to analysts
- Partner with operational teams to ensure that customer support journeys and colleague performance targets are accurately reflected in the resource models.
- Continuously evaluate and refine processes, practices, procedures, and tools to drive improvements and efficiency throughout the capacity planning cycle.
- Collaborate with the global Workforce Management (WFM) team to share best practices, knowledge, and insights, contributing to increased efficiency across the organization.
- Analyse patterns, trends, and opportunities to enhance efficiency and case handling capacity, identifying improvement opportunities, advocating their adoption, driving continuous improvement in operational performance.
Must have:
- Proven ability in data analysis, forecasting, and headcount planning within contact centre environments.
- High proficiency in Microsoft Excel with an understanding of Erlang modelling.
- Experience with workforce management systems and reporting tools.
- Strong problem-solving skills, attention to detail, and the ability to interpret and action complex data.
- Capability to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences.
- Experience of influencing senior leaders.
Your Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Job Description:
Join us as a Capacity Planning Analyst and play a key role in shaping the success of our global customer service operation. In this role, you'll use your analytical skills to deliver accurate supply and demand forecasts, helping us achieve our global targets while keeping costs under control. By turning data into actionable insights, you'll strategically optimise workforce allocation across multiple channels, ensuring every customer enjoys an outstanding experience. You'll have the independence to make a real impact-driving efficiency, improving performance, and directly contributing to our business growth.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Responsible for developing and maintaining both long-term and short-term supply and demand plans for multiple departments across multiple locations.
- Build a deep understanding of demand drivers for the products within your scope by collaborating closely with change management, readiness, and product teams.
- Influence stakeholders by driving proactive communication with senior leaders, presenting data-driven recommendations to support resource adjustments, including recruitment, scheduling, and workforce reallocation.
- Collaborate with the operation and reporting teams to ensure accurate tracking of historical performance and actual resource, influencing best practice
- Advise on multiskilling required to provide optimum resilience, and support operation with planning allocation of case work to analysts
- Partner with operational teams to ensure that customer support journeys and colleague performance targets are accurately reflected in the resource models.
- Continuously evaluate and refine processes, practices, procedures, and tools to drive improvements and efficiency throughout the capacity planning cycle.
- Collaborate with the global Workforce Management (WFM) team to share best practices, knowledge, and insights, contributing to increased efficiency across the organization.
- Analyse patterns, trends, and opportunities to enhance efficiency and case handling capacity, identifying improvement opportunities, advocating their adoption, driving continuous improvement in operational performance.
Must have:
- Proven ability in data analysis, forecasting, and headcount planning within contact centre environments.
- High proficiency in Microsoft Excel with an understanding of Erlang modelling.
- Experience with workforce management systems and reporting tools.
- Strong problem-solving skills, attention to detail, and the ability to interpret and action complex data.
- Capability to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences.
- Experience of influencing senior leaders.
Your Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Sr. Capacity Planning Analyst,EU Transportation Associate Program
London, London
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
1
Sr. Capacity Planning Analyst,EU Transportation Associate Program
London, London
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
2
Sr. Capacity Planning Analyst, EU Transportation Associate Program
London, London
Amazon
Posted 4 days ago
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager - Strategic Planning
RG1 1AA Reading, South East
£50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and strategic Operations Manager to oversee and optimize operational efficiency and effectiveness. This role, based in Reading, offers a fully remote working arrangement, allowing you to contribute to our client's success from anywhere in the UK. The Operations Manager will be responsible for developing and implementing strategic plans, streamlining processes, managing resources, and ensuring the smooth day-to-day running of operations. You will work closely with various departments to align operational strategies with overall business objectives, identify areas for improvement, and implement solutions that enhance productivity and reduce costs. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a proven ability to manage complex projects. A deep understanding of operational management principles, supply chain, and quality control is essential. You will be adept at data analysis to drive informed decision-making and foster a culture of continuous improvement. Key responsibilities include:
- Developing and implementing strategic operational plans and initiatives.
- Overseeing daily operations, ensuring efficiency and adherence to quality standards.
- Managing resources, including staff, budget, and technology, to achieve operational goals.
- Identifying and implementing process improvements to enhance productivity and reduce costs.
- Developing and monitoring key performance indicators (KPIs) for operational performance.
- Collaborating with department heads to ensure operational alignment with business objectives.
- Managing vendor relationships and supply chain logistics.
- Ensuring compliance with relevant regulations and safety standards.
- Leading and motivating the operations team, fostering a positive and productive work environment.
- Reporting on operational performance to senior management.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
- Minimum of 5 years of experience in operations management or a similar leadership role.
- Proven experience in strategic planning and process optimization.
- Strong understanding of operational management principles, including supply chain, logistics, and quality management.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in operations management software and tools.
- Strong leadership, communication, and interpersonal skills.
- Ability to manage budgets and P&L effectively.
- Demonstrated ability to lead and develop teams in a remote environment.
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager - Strategic Planning
G1 2DD Glasgow, Scotland
£60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading organisation in its sector, is seeking a highly capable and strategic Operations Manager to join their management team in Glasgow, Scotland, UK . This role is instrumental in overseeing and optimizing the company’s operational functions, driving efficiency, and implementing strategic initiatives to support business growth. You will be responsible for managing daily operations, developing operational strategies, leading cross-functional teams, and ensuring the smooth execution of projects. The ideal candidate will possess strong analytical skills, a proven ability to manage complex processes, and a forward-thinking approach to operational excellence. You will work closely with various departments to align operations with the company’s overall business objectives.
Key Responsibilities:
The successful candidate will hold a Bachelor's or Master's degree in Business Administration, Operations Management, or a related field, with a minimum of 7 years of progressive experience in operations management, including significant experience in strategic planning and team leadership. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly advantageous. Excellent analytical, problem-solving, and decision-making skills are essential. Strong leadership and communication abilities are required to effectively manage teams and collaborate across departments. Proficiency in project management software and operational analytics tools is preferred. This is an excellent opportunity for a seasoned operations professional to take on a significant leadership role and drive strategic initiatives within a growing company.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the organisation, ensuring efficiency and effectiveness.
- Develop and implement operational strategies and process improvements to enhance productivity and reduce costs.
- Lead, mentor, and manage operational teams, fostering a culture of performance and accountability.
- Set operational goals and key performance indicators (KPIs) and monitor their achievement.
- Collaborate with senior management to develop and execute strategic business plans.
- Manage resources, including budget, personnel, and technology, to optimize operational output.
- Identify and mitigate operational risks, ensuring compliance with industry regulations and company policies.
- Drive continuous improvement initiatives across all operational areas.
- Oversee project management for key operational initiatives from conception to completion.
- Develop and maintain strong relationships with key internal stakeholders and external partners.
- Implement and manage quality assurance programs to ensure high standards of service delivery.
- Analyse operational data and provide regular reports on performance, challenges, and opportunities to senior leadership.
The successful candidate will hold a Bachelor's or Master's degree in Business Administration, Operations Management, or a related field, with a minimum of 7 years of progressive experience in operations management, including significant experience in strategic planning and team leadership. Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly advantageous. Excellent analytical, problem-solving, and decision-making skills are essential. Strong leadership and communication abilities are required to effectively manage teams and collaborate across departments. Proficiency in project management software and operational analytics tools is preferred. This is an excellent opportunity for a seasoned operations professional to take on a significant leadership role and drive strategic initiatives within a growing company.
This advertiser has chosen not to accept applicants from your region.
5
Operations Manager - Strategic Planning
EH1 1AA Edinburgh, Scotland
£55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading organization based in Edinburgh, Scotland , is looking for a dynamic Operations Manager to lead strategic planning and operational execution. This role operates on a hybrid basis, combining remote work flexibility with in-office collaboration.
You will be responsible for overseeing and improving operational processes, developing strategic plans, and ensuring the efficient allocation of resources to achieve organizational goals. This includes managing cross-functional teams, implementing process improvements, and monitoring key performance indicators (KPIs) to drive operational excellence. You will also play a critical role in budgeting, forecasting, and risk management. The ideal candidate will possess a strong background in operations management, with proven experience in strategic planning, process optimization, and team leadership. Excellent analytical, problem-solving, and decision-making skills are essential, along with outstanding communication and stakeholder management abilities. Familiarity with project management methodologies and performance metrics is highly desirable. You should be adept at identifying areas for growth and efficiency within the organization and implementing effective solutions. This position offers a challenging and rewarding opportunity to shape the operational future of a prominent company.
You will be responsible for overseeing and improving operational processes, developing strategic plans, and ensuring the efficient allocation of resources to achieve organizational goals. This includes managing cross-functional teams, implementing process improvements, and monitoring key performance indicators (KPIs) to drive operational excellence. You will also play a critical role in budgeting, forecasting, and risk management. The ideal candidate will possess a strong background in operations management, with proven experience in strategic planning, process optimization, and team leadership. Excellent analytical, problem-solving, and decision-making skills are essential, along with outstanding communication and stakeholder management abilities. Familiarity with project management methodologies and performance metrics is highly desirable. You should be adept at identifying areas for growth and efficiency within the organization and implementing effective solutions. This position offers a challenging and rewarding opportunity to shape the operational future of a prominent company.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager, Strategic Planning
EH1 2AB Edinburgh, Scotland
£60000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a highly analytical and results-driven Operations Manager to oversee strategic planning and operational efficiency for their Edinburgh-based division. This role is pivotal in driving business growth and ensuring the smooth execution of company strategies. You will be responsible for developing operational plans, optimizing processes, managing budgets, and leading cross-functional teams to achieve departmental and organizational goals. The ideal candidate possesses strong leadership qualities, exceptional problem-solving abilities, and a proven track record in operational management and strategic planning. This position is fully remote, offering the flexibility to work from anywhere within the UK.
Key Responsibilities:
Qualifications:
This fully remote position offers a unique opportunity to contribute to the strategic direction and operational success of a leading company, supporting their operations in Edinburgh, Scotland, UK .
Key Responsibilities:
- Develop and implement strategic operational plans aligned with organizational objectives.
- Oversee daily operations, ensuring efficiency, productivity, and quality standards are met.
- Analyze operational data and metrics to identify areas for improvement and implement corrective actions.
- Manage departmental budgets, ensuring cost-effectiveness and resource optimization.
- Lead, mentor, and develop a team of operational staff, fostering a culture of high performance.
- Develop and refine operational processes and workflows to enhance efficiency and reduce costs.
- Collaborate with other departments, including sales, marketing, and finance, to ensure seamless integration and execution of strategies.
- Manage vendor relationships and ensure the timely delivery of goods and services.
- Implement and monitor key performance indicators (KPIs) for operational effectiveness.
- Ensure compliance with all relevant regulations and company policies.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is a plus.
- Proven experience (5+ years) in operations management, with a strong focus on strategic planning and execution.
- Demonstrated ability to lead and manage teams effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong financial acumen and experience managing budgets.
- Exceptional communication, interpersonal, and negotiation skills.
- Proficiency in operations management software and MS Office Suite.
- Ability to work independently and adapt to a remote work environment.
- Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
- A commitment to driving continuous improvement and achieving operational excellence.
This fully remote position offers a unique opportunity to contribute to the strategic direction and operational success of a leading company, supporting their operations in Edinburgh, Scotland, UK .
This advertiser has chosen not to accept applicants from your region.
7
Director of Operations - Strategic Planning
PO1 1AA Portsmouth, South East
£85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Director of Operations to lead their operational functions inPortsmouth, Hampshire, UK . This senior management role is pivotal in driving efficiency, optimizing processes, and ensuring the smooth execution of business strategies across the organization. The Director of Operations will be responsible for overseeing various departments, managing budgets, and implementing best practices to achieve organizational goals and enhance overall performance. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of business operations, and a proven ability to manage complex projects.
Key responsibilities include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to ensure efficiency and effectiveness. You will lead cross-functional teams, foster a culture of continuous improvement, and manage relationships with key suppliers and stakeholders. This role involves significant responsibility for resource allocation, risk management, and ensuring compliance with industry regulations and company policies. You will also be tasked with identifying opportunities for operational innovation and leveraging technology to streamline processes. The Director of Operations will report directly to the CEO and will be a key member of the executive leadership team, contributing to the overall strategic direction of the company.
Qualifications:
This is a challenging and rewarding role for a results-oriented leader. If you are ready to drive operational excellence and contribute to the strategic growth of our client, we encourage you to apply.
Key responsibilities include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to ensure efficiency and effectiveness. You will lead cross-functional teams, foster a culture of continuous improvement, and manage relationships with key suppliers and stakeholders. This role involves significant responsibility for resource allocation, risk management, and ensuring compliance with industry regulations and company policies. You will also be tasked with identifying opportunities for operational innovation and leveraging technology to streamline processes. The Director of Operations will report directly to the CEO and will be a key member of the executive leadership team, contributing to the overall strategic direction of the company.
Qualifications:
- MBA or Master's degree in Business Administration, Management, Operations Management, or a related field.
- Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership or director-level role.
- Demonstrated success in developing and implementing operational strategies and process improvements.
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Experience in implementing operational excellence programs (e.g., Lean, Six Sigma) is highly desirable.
- Proficiency in project management software and ERP systems.
This is a challenging and rewarding role for a results-oriented leader. If you are ready to drive operational excellence and contribute to the strategic growth of our client, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Director of Operations - Strategic Planning
S1 1DB Sheffield, Yorkshire and the Humber
£95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a visionary and highly experienced Director of Operations to lead strategic planning and execution from their Sheffield, South Yorkshire, UK headquarters. This senior management position requires a seasoned leader with a proven ability to drive operational excellence, optimize business processes, and foster a culture of continuous improvement across all departments. You will be responsible for developing and implementing the company's operational strategy, ensuring alignment with overall business objectives. This includes managing budgets, overseeing resource allocation, and driving efficiency gains throughout the organization. The Director of Operations will play a critical role in identifying new business opportunities, evaluating market trends, and developing innovative solutions to enhance competitiveness. You will lead and mentor a team of operational managers and staff, providing guidance and support to achieve departmental goals. Strong analytical skills, exceptional leadership qualities, and a deep understanding of business operations are crucial. The ideal candidate will have extensive experience in strategic planning, process improvement methodologies (e.g., Lean, Six Sigma), and P&L management. Excellent communication, negotiation, and stakeholder management skills are essential as you will interact with executive leadership, external partners, and key clients. This role demands a proactive approach, a data-driven decision-making style, and a commitment to achieving outstanding results. If you are a strategic thinker with a passion for operational excellence and a desire to make a significant impact in a growing organization, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategic operational plans.
- Oversee daily operations and ensure efficiency across departments.
- Manage budgets, P&L, and resource allocation.
- Drive process improvement initiatives and best practices.
- Lead, mentor, and develop the operations team.
- Identify and mitigate operational risks.
- Report on operational performance to senior management.
Qualifications:
- Master's degree in Business Administration, Operations Management, or related field.
- 10+ years of progressive experience in operations management.
- Demonstrated success in strategic planning and execution.
- Expertise in process improvement methodologies.
- Strong financial acumen and P&L responsibility experience.
- Exceptional leadership, communication, and analytical skills.
This advertiser has chosen not to accept applicants from your region.
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