197 Capacity Planning jobs in the United Kingdom
Capacity Planning Manager
Posted 8 days ago
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Job Description
We are seeking an experienced Capacity Planning Manager to join a growing contact centre and operations team. This is a pivotal role in analysing business forecasts, aligning resources, and ensuring operational efficiency while supporting strategic objectives.
To succeed as a Capacity Planning Manager, you'll need to be able to:
- Analyse business forecasts and operational trends to assess current and future capacity requirements.
- Develop and refine planning models that improve resource utilisation and efficiency.
- Work closely with cross-functional teams, you will be aligning capacity strategies with business objectives and operational realities.
- Lead regular planning meetings and present KPIs, you are driving transparency and informed decision-making.
- Identify and implement process improvements that enhance productivity and reduce costs.
- Lead and develop and guide a small capacity planning team
To succeed as a Capacity Planning Manager, you’ll need:
- A degree or equivalent qualification in business, operations, or a related field (or relevant practical experience)
- Substantial experience in capacity planning, ideally with leadership responsibilities
- Strong knowledge of planning tools such as SAP, Oracle, or similar, along with advanced Excel proficiency
- Proven analytical ability to interpret data and lead cross-functional initiatives
- Familiarity with Lean, Six Sigma, or other process improvement methodologies (advantageous but not essential)
- Strong communication skills with the ability to present clear reports and forecasts to senior stakeholders
- Understanding of industry regulations and compliance standards related to capacity planning
This is an excellent opportunity for a forward-thinking Capacity Planning Manager to shape strategy, improve efficiency, and support operational excellence in a thriving, people-focused business.
Hours and Salary
- Monday to Friday – 39.5 hours – flexible start time
- 25 days holiday plus banks
- Onsite working with possible hybrid option after 3-6 months
- Excellent Pension scheme
- Team building activite
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency n relation to this vacancy.
See our website for more details and jobs available - (url removed)
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Capacity Planning Manager
Posted today
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Capacity Planning Analyst

Posted 1 day ago
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Job Description
Job Description:
Join us as a Capacity Planning Analyst and play a key role in shaping the success of our global customer service operation. In this role, you'll use your analytical skills to deliver accurate supply and demand forecasts, helping us achieve our global targets while keeping costs under control. By turning data into actionable insights, you'll strategically optimise workforce allocation across multiple channels, ensuring every customer enjoys an outstanding experience. You'll have the independence to make a real impact-driving efficiency, improving performance, and directly contributing to our business growth.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Responsible for developing and maintaining both long-term and short-term supply and demand plans for multiple departments across multiple locations.
- Build a deep understanding of demand drivers for the products within your scope by collaborating closely with change management, readiness, and product teams.
- Influence stakeholders by driving proactive communication with senior leaders, presenting data-driven recommendations to support resource adjustments, including recruitment, scheduling, and workforce reallocation.
- Collaborate with the operation and reporting teams to ensure accurate tracking of historical performance and actual resource, influencing best practice
- Advise on multiskilling required to provide optimum resilience, and support operation with planning allocation of case work to analysts
- Partner with operational teams to ensure that customer support journeys and colleague performance targets are accurately reflected in the resource models.
- Continuously evaluate and refine processes, practices, procedures, and tools to drive improvements and efficiency throughout the capacity planning cycle.
- Collaborate with the global Workforce Management (WFM) team to share best practices, knowledge, and insights, contributing to increased efficiency across the organization.
- Analyse patterns, trends, and opportunities to enhance efficiency and case handling capacity, identifying improvement opportunities, advocating their adoption, driving continuous improvement in operational performance.
Must have:
- Proven ability in data analysis, forecasting, and headcount planning within contact centre environments.
- High proficiency in Microsoft Excel with an understanding of Erlang modelling.
- Experience with workforce management systems and reporting tools.
- Strong problem-solving skills, attention to detail, and the ability to interpret and action complex data.
- Capability to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences.
- Experience of influencing senior leaders.
Your Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Capacity Planning Manager
Posted 3 days ago
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Job Description
Are you passionate about turning big-picture strategy into real-world impact? Do you thrive when aligning people, processes, and priorities to deliver meaningful change? If so, this role could well be for you!
As a Planning & Capacity Manager , you’ll be at the heart of the transformation journey. You’ll lead on integrated planning and resource optimisation, ensuring that every project — whether a large-scale transformation or incremental improvement — is aligned to the businesses commitments.
This is a role where your insight, leadership, and problem-solving skills will directly influence how the company delivers across deliver change across Business Services.
What You’ll Be Doing
- Designing and embedding integrated planning models and processes that keep us on track with organisational goals.
- Balancing the competing demands of change and operations through smart scheduling and capacity planning.
- Partnering with leaders across the business to forecast needs and allocate resources where they’ll make the biggest difference.
- Leading prioritisation sessions that put members at the centre of our decisions.
- Turning complex data into meaningful insights and clear recommendations for our senior leadership.
- Driving continuous improvements in how we plan and deliver.
- Embedding Project for Web as our go-to tool for resource planning, scheduling, and tracking.
What You’ll Bring
- Proven success in enterprise-wide planning and capacity management at a senior level.
- Expertise with planning tools such as Microsoft Project.
- A strong understanding of best practices in planning, change delivery, and governance.
- Experience in designing and delivering MI that supports cross-functional change.
- A track record of introducing new ways of working that connect teams and improve outcomes.
- Excellent communication skills, with the confidence to present at C-suite level.
- A collaborative approach, strong analytical thinking, and the ability to simplify the complex.
Capacity Planning Manager
Posted today
Job Viewed
Job Description
Are you passionate about turning big-picture strategy into real-world impact? Do you thrive when aligning people, processes, and priorities to deliver meaningful change? If so, this role could well be for you!
As a Planning & Capacity Manager , you’ll be at the heart of the transformation journey. You’ll lead on integrated planning and resource optimisation, ensuring that every project — whether a large-scale transformation or incremental improvement — is aligned to the businesses commitments.
This is a role where your insight, leadership, and problem-solving skills will directly influence how the company delivers across deliver change across Business Services.
What You’ll Be Doing
- Designing and embedding integrated planning models and processes that keep us on track with organisational goals.
- Balancing the competing demands of change and operations through smart scheduling and capacity planning.
- Partnering with leaders across the business to forecast needs and allocate resources where they’ll make the biggest difference.
- Leading prioritisation sessions that put members at the centre of our decisions.
- Turning complex data into meaningful insights and clear recommendations for our senior leadership.
- Driving continuous improvements in how we plan and deliver.
- Embedding Project for Web as our go-to tool for resource planning, scheduling, and tracking.
What You’ll Bring
- Proven success in enterprise-wide planning and capacity management at a senior level.
- Expertise with planning tools such as Microsoft Project.
- A strong understanding of best practices in planning, change delivery, and governance.
- Experience in designing and delivering MI that supports cross-functional change.
- A track record of introducing new ways of working that connect teams and improve outcomes.
- Excellent communication skills, with the confidence to present at C-suite level.
- A collaborative approach, strong analytical thinking, and the ability to simplify the complex.
Regional Capacity Planning Manager
Posted today
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Regional Capacity Planning Manager
Posted 3 days ago
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Job Description
Job Description
1.Last Mile capacity planning: Creation of structured capacity plans on a 1-6 months time frame
2.Last Mile Risk Mitigation: Monitor actual capacity to identify capacity risks and propose risk mitigation approaches
3.Execution analysis: Analyze and understand gaps between plan and execution and work with relevant stakeholders to rectify gaps
4.System and Process Optimization: Implement continuous improvement processes to constantly improve the quality of our last mile capacity
5.Peak Planning: Create and coordinate the execution of peak capacity plans
Job Requirement
1.Education: Bachelor's degree or higher;
2. Experience in capacity planning, capcity controlling
3.Proficient in Office software and solid data analysis and management skills.
4.Possess a strong sense of responsibility, strong communication and coordination skills, and strong logical thinking and problem-solving abilities.
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Senior Network Design/Capacity Planning Engineer
Posted 2 days ago
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Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future-you'll build it.
As an experienced, proactive Senior Network Design/Capacity Planning Engineer you will perform capacity planning for our global backbone and edge devices, ensuring all resources meet current and future customer needs in alignment with engineering guidelines. In this role you will generate detailed reports and collaborate with cross-functional teams to define and implement actions for maintaining optimal network capacity. Additionally, you will identify opportunities to automate repetitive tasks, driving process simplification and operational efficiency.
You will work closely with both internal and external partners, contributing to problem-solving for common issues and continuously improving processes and procedures. Strong collaboration skills are essential, as you'll be part of an international team operating across multiple time zones. Attention to detail, analytical thinking, and adaptability are key to thriving in this dynamic environment. If you are passionate about network optimization and innovation, we encourage you to apply.
**What you'll do:**
+ Plan and capacity manage the AT&T Global Core Network to ensure optimal performance and scalability for customers.
+ Introduce technology upgrades, working with AT&T labs partners and delivery organizations on implementation plans.
+ Review and upgrade network topology and connectivity. Working with Subsea and Carrier teams
+ Expand and optimize current network points of presence (PoPs).
+ Analyze business requirements and capacity trends to proactively address network demands.
+ Collaborate with internal and external teams to align strategies and support organizational objectives.
+ Work in a global, multicultural team and take stewardship of capital and expense budgets, ensuring efficient resource allocation.
+ Cover working time: EMEA with flexibility
**What you'll need:**
+ Hands on experience with network design/capacity planning management within large service provider networks
+ Solid understanding of layer 2 and layer 3 networks, including experience with routers and switches (Cisco IOS, JunOS).
+ Ability to broadly understand network routing protocols and translate engineering guidelines into effective POP designs.
+ Proficiency with MS Office applications, coding, and hands-on experience in automation tools and processes.
+ Strong presentation skills to effectively communicate technical concepts and recommendations.
+ Positive attitude and a proactive, can-do approach to problem-solving and teamwork.
**What you'll bring:**
+ Around 5+ years' experience, subject matter technical knowledge within the discipline within large, Telco/Enterprise/Service Provider environment.
+ CCIE certification or equivalent experience
+ Excellent data analysis skills
+ Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience.
This position is hybrid, and you may be expected to go in the Portsmouth (U.K.) office 2-3 days per week.
Our Senior Network Design/Capacity Planning Engineer earns between 71,900 - 89,900 GBP gross / annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Annual Bonus - The target award is 11 %. This is a discretionary bonus awarded on the basis of attainment of company targets.
Annual Salary Increase
BUPA Medical Insurance
Annual health screening
Car allowance
Pension contribution
Long term disability plan
**Weekly Hours:**
37
**Time Type:**
Regular
**Location:**
Portsmouth, England, United Kingdom
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
Operations Manager - Strategic Planning
Posted 7 days ago
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The ideal candidate will possess a strong background in operations management, with at least 5 years of experience in a similar role, preferably within a growing organisation. A Bachelor's degree in Business Administration, Management, or a related field is required, with a Master's degree or professional qualification (e.g., CMI) being an advantage. You should demonstrate exceptional leadership, communication, and interpersonal skills, with a proven ability to motivate teams and manage complex projects. A deep understanding of operational frameworks, performance metrics, and strategic planning methodologies is essential. Experience in process improvement techniques such as Lean or Six Sigma is highly desirable. The ability to analyse data, make informed decisions, and adapt to evolving business needs is crucial for success in this dynamic role.
Key Responsibilities:
- Oversee and manage all day-to-day operational activities.
- Develop and implement strategic operational plans and initiatives.
- Lead, mentor, and manage operational teams to achieve high performance.
- Monitor and analyse operational performance metrics, identifying areas for improvement.
- Implement process improvements and best practices to enhance efficiency and reduce costs.
- Manage departmental budgets and ensure financial targets are met.
- Ensure compliance with all relevant regulations and company policies.
- Develop and maintain strong relationships with internal and external stakeholders.
- Drive a culture of continuous improvement and operational excellence.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in operations management.
- Proven track record of successful operational leadership and team management.
- Strong understanding of strategic planning and performance management.
- Experience with process improvement methodologies (Lean, Six Sigma).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency in relevant operational software and tools.
Operations Director - Strategic Planning
Posted 15 days ago
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Job Description
Key Responsibilities:
- Develop and implement comprehensive operational strategies aligned with organisational goals.
- Oversee the day-to-day operations of multiple departments, ensuring efficiency and effectiveness.
- Lead strategic planning initiatives, including forecasting, resource allocation, and performance management.
- Manage departmental budgets, control costs, and identify opportunities for financial optimisation.
- Drive process improvements and implement best practices across all operational areas.
- Ensure compliance with all relevant regulations and industry standards.
- Lead, mentor, and develop a high-performing team of operational managers and staff.
- Develop and maintain key performance indicators (KPIs) to monitor operational performance.
- Manage relationships with key stakeholders, including suppliers, partners, and internal departments.
- Identify and mitigate operational risks, developing contingency plans as needed.
- Champion a culture of innovation, quality, and continuous improvement.
- Extensive experience in senior management or operations leadership roles.
- Proven track record in strategic planning, business development, and operational execution.
- Strong understanding of financial management and budgeting principles.
- Exceptional leadership, team management, and motivational skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in operational management systems and process improvement methodologies.
- Strong communication, negotiation, and stakeholder management skills.
- Master's degree in Business Administration, Operations Management, or a related field is highly desirable.
- Experience in (specific industry relevant to the fictional client, e.g., R&D, Technology, Logistics) is a plus.