What Jobs are available for Capgemini in London?

Business Analyst
Croydon, Surrey - South London
Hybrid working - 2 days pw in the office

Business analyst needed for our award winning client based in Croydon, who are looking to employ an experienced technical Business Analyst to join their fast-paced technology department bridging the gap between business needs and technical implementation, with an in-depth knowledge of business analysis, Ecommerce, Website technologies, data, developing User stories, strong understanding of Agile/Scrum, Jira, Confluence, Gherkin.

Salary expectation for the successful Business analyst:

* Salary: c50,000 - per annum
* 25 day's holiday
* Pension Plan
* Hybrid Working - 2 days per week
* Flexible working hours

Some of the main duties of the Business analyst will include:

* Work closely with stakeholders to understand business needs and translate them into clear and concise requirements, which are detailed in user stories and acceptance criteria
* Analyse business processes and identify opportunities for improvement
* Develop user stories and acceptance criteria for project deliverables
* Participate in user testing and provide feedback to development teams
* Document project requirements and specifications in a consistent and organised manner
* Stay up-to-date on industry trends and best practices in travel technology

In order to be the successful Business Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* Minimum 3-5 years of experience in a business analysis or Product management role
* Strong understanding of Agile project methodologies (e.g., Scrum, Kanban)
* Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
* Proven ability to work independently and manage multiple priorities effectively
* Advanced analytical and problem-solving skills
* Strong attention to detail and accuracy
* Proficiency in project management tools (e.g., Jira, DevOPs, Asana) and business analysis tools (e.g., Visio, Miro, Confluence)
* Experience with software development methodologies (e.g., Waterfall, Agile)
* Understanding of data analytics and visualisation tools is a plus
* Experience/understanding of Data Mapping
* Comfortable presenting ideas to stakeholders
* Experience of working alongside/in development teams
* Experience of retail ecommerce is an advantage

This really is a fantastic opportunity for a Business Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.

We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

The Role

We're looking for a Business Analyst (BA) on a 12 month fixed term contract to join our Technology team and help bridge the gap between business needs and technical implementation.

You'll work closely with Product Managers, Engineers, Designers, and key stakeholders across the business to understand challenges, capture requirements, and translate them into actionable solutions that deliver value.

This is a highly collaborative role that requires strong analytical thinking, communication skills, and the ability to bring clarity and alignment to complex initiatives. You will be responsible for driving the discovery process, documenting requirements, and ensuring the delivery of high-quality, customer-centric digital products.

Key Responsibilities

• Lead requirements gathering sessions and translate business needs into clear user stories, use cases, and acceptance criteria

• Collaborate with cross-functional teams to define product features and system improvements

• Facilitate workshops, and other discovery activities with stakeholders and subject matter experts

• Support prioritisation and planning by helping Product Managers evaluate effort, impact, and dependencies

• Maintain up-to-date documentation of business processes, user journeys, and data flows

• Identify risks, gaps, or edge cases early in the process and support teams in addressing them

• Assist in testing and validating product features to ensure alignment with business requirements

• Continuously seek ways to improve processes, reduce ambiguity, and increase delivery efficiency

• Act as the key point of contact for business stakeholders during delivery, ensuring smooth communication and alignment

Experience

• 3–5 years experience working as a Business Analyst in a digital product or technology environment

• Strong understanding of Agile and Scrum methodologies

• Demonstrated ability to gather and translate complex business needs into clear and actionable requirements

• Experience with tools such as Jira, Confluence, FigJam, and similar

• Comfort working with cross-functional teams including engineers, designers, and business users

• A data-driven mindset with the ability to support decision-making with insights and evidence

• Experience in eCommerce, retail, or subscription-based businesses

• Familiarity with APIs, database structures, and basic system architecture

• Working knowledge of product discovery techniques and frameworks

• Exposure to user experience (UX) principles and customer journey mapping

• Experience with tools like Postman, or SQL for analysis and testing

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• Flexible working hours
• Support for ad-hoc remote working during the week - minimum 4 days in office
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,120 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Subsidised lunches 3 days per week
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to 5 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay

About Methods:

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Methods is seeking a proactive, results driven individual to join our Bid Team. This role will be instrumental in increasing our bidding capacity and supporting business growth. The successful postholder will have the opportunity to work on bids of varying size, complexity and value, which focus on a broad range of services, so a flexible approach is key.

Job Purpose

Business Analyst is a key member of the Sales Operations & Performance team. This role supports the growth and performance of strategic accounts by delivering high-quality commercial data analysis, market intelligence, and coordinated business development support.

Working in close collaboration with Directors, Account Managers, Bid Teams, and the wider Business Development organisation, the Analyst drives insight-led decision-making, identifies commercial opportunities, and supports pre-sales activities to secure new business and grow METHODS’s strategic footprint.

Main Duties and Responsibilities

1. Market & Account Analysis

• Conduct in-depth market research on relevant sectors and competitors, including trends, growth patterns, and framework developments.
• Deliver quarterly insight reports to inform account strategies and positioning efforts.
• Track and report on upcoming contract expirations and renewal opportunities across strategic customers.
• Monitor industry news and developments to anticipate account risks and growth opportunities.
  

2. Sales Performance & Pipeline Analytics

• Analyse CRM data to track deal progression, pipeline health, and win/loss ratios across accounts.
• Deliver monthly dashboards and ad hoc analysis to support GAMs and Sales Directors in steering performance.
  

3. Business Development & RFI/RFQ Support

• Coordinate and support structured responses to customer RFIs, rate card requests, capability matrices, and pre-qualification questionnaires.
• Collaborate with Bid Managers and Account Owners to ensure accurate and timely submission of responses.
• Maintain some documents reflecting internal skills, certifications, and service offerings.
  

4. Strategic Account Coordination

• Assist the Account Managers in preparing and documenting regular drumbeat sessions with strategic accounts, capturing actions and follow-ups.
• Act as a proactive connector across functions to drive account development initiatives.
  

5. Innovation & Continuous Improvement

• Investigate and pilot innovative tools or approaches (e.g., AI in bid support, data visualisation, automation of reporting).
• Deliver at least two proposals per year that streamline SalesOps workflows or enhance strategic decision-making.
• Maintain a shared knowledge space or dashboard for commercial and account intelligence.

Requirements

• Proactive self-starter with a strong “can-do” attitude and the ability to work independently.
• Advanced proficiency in Microsoft Excel, including use of complex formulas, pivot tables, and data visualization tools.
• Experience with business intelligence tools such as Power BI or SAP Analytics Cloud.
• Familiarity with AI tools and data automation techniques is a strong advantage.
• 0 to 4 years of relevant professional experience in a business, analytical, or consulting environment.
• Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable insights for diverse, non-technical audiences.
• Strong organizational skills with the proven ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
• High attention to detail, especially in the preparation and review of data sets, reports, and bid documentation.
• Collaborative, team-oriented mindset with demonstrated experience working across functions such as sales, marketing, and bid teams.
• Strong interest in business strategy and a solid understanding of commercial drivers in professional services industries (e.g., ITES, engineering, consulting, or technology).

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

·    Autonomy to develop and grow your skills and experience

·    Be part of exciting project work that is making a difference in society

·    Strong, inspiring and thought-provoking leadership

·    A supportive and collaborative environment.

·    Development access to LinkedIn Learning, a management development programme and training

·    Wellness 24/7 Confidential employee assistance programme

·    Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes

·    Time off 25 days a year

·    Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

·    Discretionary Company Bonus based on company and individual performance

·    Life Assurance of 4 times base salary

·    Private Medical Insurance which is non-contributory (spouse and dependants included)

·    Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Who We Are

At Methods Analytics, our mission is to improve society by helping organisations make better decisions through data; “To Solve for Good”. We combine sector expertise with technical excellence to deliver transformative, ethical, and impactful solutions.

We’re excited by the limitless potential of data - a sector where new innovations are always on the horizon. Our culture thrives on collaboration, creativity, and curiosity, and we invest in building a strong Business Analysis Community of Practice with a defined career pathway that empowers our people to grow, lead, and shape the future of the profession.

Salary: £40k - £50k

About the Role

We’re looking for a Business Analyst to join our Business Analysis Practice delivering data-focused projects in the defence sector.

This role is about more than gathering requirements – you’ll work closely with stakeholders, contribute to shaping delivery, and help guide clients on how to harness data to achieve mission-critical outcomes.

You’ll bring proven experience in management information (MI), discovery work, and data analytics projects, using insight to enable better decision-making at all levels.

We value people who are self-motivated, proactive, collaborative, and curious - someone who can adapt to ambiguity, develop their skills through experience, and grow their confidence in tackling complex problems.

This is a primarily remote role with occasional travel to client sites and our offices in London, Sheffield, or Bristol. Security Clearance will be required (details provided during interview).

Key Responsibilities

• Collaboration – Act as the bridge between stakeholders and delivery teams, co-creating clear requirements and supporting issue resolution.
• Stakeholder Engagement – Build trusted relationships with defence stakeholders, ensuring business needs are understood and aligned with outcomes.
• Discovery & Problem Analysis – Contribute to discovery activities, scoping opportunities, clarifying problem spaces, and supporting solution design.
• Process & Service Improvement – Map and analyse as-is processes, support design of to-be processes, and apply service thinking to create user-centred improvements.
• Data Source Analysis & Insight – Analyse data sources to define metrics, contribute to design of meaningful MI, and create visualisations that support decision-making.
• Data-Driven Recommendations – Contribute to MI and analytics projects, helping to assess risks, opportunities, benefits, and costs.
• Clear Communication – Produce visual models, user stories, acceptance criteria, and concise documentation that bring clarity to complexity.
• Enable Delivery – Support implementation, troubleshoot issues, and ensure adoption of change.
• Community & Development – Support colleagues, share best practices, and actively contribute to shaping our BA Community of Practice and career pathway.
• Ethics & Governance – Promote responsible use of data, ensuring compliance with governance and ethical principles within sensitive defence environments.

Expectations & Behaviours 

As a  Business Analyst, you are expected to consistently demonstrate the following across multiple projects and situations:

• Entrepreneurial

-    Contribute to bids, proposals, and identification of new opportunities.

-    Represent the BA community at least one Business Unit event.

• Dedicated

-    Manage client stakeholders professionally and ensure deliverables meet agreed quality standards.

• Communicative

-    Engage confidently with stakeholders, including presenting solo to clients.

• Innovative

-    Contribute insights and flexibility in shaping best practice in Business Analysis.

• Organised

-    Manage your deliverables effectively, ensuring scope, time, and quality are met.

• Assertive

-    Provide support and potentially line manage 1–2 junior analysts, coaching where appropriate.

• Inquisitive

-    Identify and contribute to continuous improvement initiatives.

Requirements

Ideal Candidate Profile

• Experience contributing to MI, data analytics, and discovery projects.
• Ability to analyse data sources, define business questions and metrics, and support dashboard/visualisation design (Power BI, Tableau).
• Proactive and self-motivated, able to drive outcomes while developing confidence and independence.
• Comfortable with ambiguity and able to adapt when challenges are unclear or complex.
• Confident engaging with stakeholders across different levels.
• Skilled in eliciting and refining business requirements (workshops, interviews, workflow mapping).
• Familiar with Agile ways of working and tools (Jira, Azure DevOps, Trello).
• Proficient in developing Epics, Use Cases, and User Stories with scenario-based acceptance criteria.
• Awareness of relational data modelling, ETL, and cloud platforms (Azure, AWS).
• Awareness of Data Science, AI, and big data principles.

Desirable Skills and experience

• Experience in Defence
• IIBA or BCS professional certification.
• Awareness of data governance (DAMA) and/or data architecture principles
• Understanding of user-centred design and service design principles.
• Exposure to AI-enabled analysis tools or low/no-code prototyping.

Benefits

Why Join Us?

• Professional Growth – Develop technical expertise in data modelling, BI visualisation (Power BI, Tableau), data platforms (Azure, AWS, MS Fabric), and AI. Our defined Business Analysis career pathway provides clarity and progression, with opportunities to step into leadership.
• Impactful Work – Deliver projects that directly support national defence and security, where the insights you help create enable critical decision-making.
• Supportive Environment – Join a collaborative, inclusive team where diverse perspectives are valued and innovation is encouraged.
• Flexibility – Work hybrid with flexibility built around your lifestyle, balanced with in-person connection at client sites and offices.
• Recognition – Have a voice in shaping our ways of working and representing our BA practice in industry forums.

What We Offer

• Development – LinkedIn Learning, management development, and formal training.
• Wellbeing – 24/7 confidential employee assistance programme.
• Community – Office socials, pizza Fridays, and charitable initiatives.
• Time Off – 25 days annual leave.
• Financial Security – 4% employer pension contribution (with salary exchange scheme), discretionary bonus, and life assurance (4x salary).
• Healthcare & Travel – Private medical insurance and worldwide travel insurance (both including spouse and dependants).

Ready to Apply?

If you want to shape how the defence sector uses data to solve mission-critical challenges while growing your career in a supportive, forward-looking BA community with a defined career pathway we’d love to hear from you.

About Us:

Over the past 25 years, With Intelligence has evolved from a traditional financial publisher into a dynamic, product-led fintech company. Our mission is to empower investors and managers worldwide by connecting them to the people and data they need to raise and allocate assets efficiently.

We have recently secured a new round of funding from a prominent technology investor. This investment will drive our committed plan to elevate our product into a pioneering, market-leading platform.

The Opportunity:

We seek a high-performing, pragmatic, Mid-Level Business Analyst to join our dynamic team. If you are passionate about data, user-focused, and eager to make a substantial impact in a rapidly growing fintech company, this role is perfect for you.

What will make you a great fit:

• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather business requirements.
• Business Requirements: Create detailed business requirements documents and translate them into functional specifications.
• Analyse Business Processes and document current business processes using process maps to document as-is and to-be states.
• Data Research: Conduct research and gather data to support business decisions.
• Process Implementation: Collaborate with cross-functional teams to implement new processes, systems, or tools.
• Training and Support: Provide training and support to end-users on new processes or systems.
• Project Coordination: Assist in planning and managing projects, ensuring alignment with our strategic goals.
• Testing and Quality Assurance: Execute User Acceptance Testing to ensure our products meet the highest standards of quality and functionality

Requirements

• Analytical Mindset: Strong problem-solving skills with the ability to analyse complex data sets.

• Effective Communicator: Excellent verbal and written communication skills, capable of conveying complex information clearly.
• Tech-Savvy: Proficiency in data analysis tools (e.g., SQL, Python, R) and business intelligence platforms (e.g., Tableau, Power BI).
• Business and Technical Translation: Ability to translate business requirements into technical specifications.
• Project Management Knowledge: Understanding of project management concepts and methodologies (including resource planning, RAID log management and reporting.)
• Industry Knowledge: Experience in the financial service industry with knowledge of private markets or a track record of quickly understanding similarly complex industries and use cases

Benefits

• 24 days annual leave rising to 29 days
• Enhanced parental leave
• Medicash (Health Cash Plans)
• Wellness Days
• Flexible Fridays (Opportunity to finish early)
• Birthday day off
• Employee assistance program
• Travel loan scheme
• Charity days
• Breakfast provided
• Social Events throughout the year
• Hybrid Working

Our Company:

With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, that you are free to join.

As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate and traditional asset management, and our editorial brands are seen as market leaders in providing asset manager sales and IR execs with the actionable information they require to help them raise and retain assets. To maintain and grow our position in the market we need to continue to hire highly motivated, thoughtful and to ensure our subscribers are getting the exclusive intelligence they need first, and most comprehensively, through our range of services. If you are interested so far in what you have read, please apply, we look forward to hearing from you.

We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.

About the job you’re considering

As a Business Analyst, you work as part of an Agile Scrum team, having responsibility for understanding user needs, working closely with our business partners, translating problems or requirements into user stories and defining acceptance criteria.

Business Analysts are highly customer focused and are responsible for building highly collaborative internal and external stakeholder relationships, supporting their scrum teams to achieve team goals. Analytical thinking, problem-solving and communication skills are core to effective business analysis.

As a vital part of our business unit, you’ll contribute to first-class end-to-end solutions in your assignments. You will play an active role in defining our practices, standards and ways of working, and apply them to your role. Be open to working across organisation and team boundaries to ensure we bring the best to our customers.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

You will be at the heart of any project team you work on, actively working between the client and internal team. The BA role and responsibilities will vary from project to project, including but not limited to:

•Contributing to scrum team activities to ensure delivery of team goals

•Responsible for building highly collaborative internal and external stakeholder relationships

•Lead in producing user stories and acceptance criteria

•Supports effective business analysis through analytical thinking, problem-solving and communication skills

•Contribute to sprint planning sessions, daily stand ups and retrospectives

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

•Strong experience in Requirements and Analysis on large scale and/or multi project environments

•Data Capture and Analysis and able to use data modelling techniques

•Detailed understanding of Systems Lifecycles and knowledge of requirements capture methods and techniques, business systems and analysis, front end process, software development lifecycles and associated processes

•Proficient in the use of requirements capturing methodology toolsets e.g. JIRA and Confluence (or similar) and working with Agile approach using Scrum methodology

•Able to use data modelling techniques and experience with Windows and MS Office Applications

Your security clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.

There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Security Clearance ( SC) is desirable for this role.

What does ‘Get The Future You Want ‘ mean for you?

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want |

Job Title: IT Business Analyst
Location: Hybrid working (1-2 days in the office based in Central London)
Contract: Permanent, Full Time
Hours: Full time, 5 days per week, 34.5 Hours: 9:00am - 5:00pm
Salary: 50,084 per annum

The Role of IT Business Analyst
Our client, a globally recognised charity headquartered in the UK, is seeking an experienced IT Business Analyst to join their IT team on a permanent, full-time basis starting in early February 2026. This role will play a key part in supporting the delivery of major organisational change initiatives with a technology focus.

Key Responsibilities

• Identify and analyse business and technical requirements to support change initiatives. Produce clear documentation to align key stakeholders
• Use suitable process-mapping techniques to support analysis of requirements and present current and future states
• Contribute to the design and delivery of technology-driven change by ensuring requirements are effectively reflected in technical solutions. This includes conducting market research and feasibility assessments, preparing options analysis, and liaising with external vendors and consultants to support successful implementation
• Contribute to the formulation of suitable test approaches and test techniques to assure the effective delivery of requirements
• Forecasting and tracking the benefits of technology-driven change, ensuring they are measured at the right time and communicated clearly. This includes engaging stakeholders throughout the delivery lifecycle, supporting senior leadership in post-implementation benefit reviews, and producing insightful reports on both projected and realised outcomes
• Monitor and report on progress across all pipeline initiatives

About you
This position is ideal for candidates with previous experience in an IT Business Analyst role, who can commit to attending site 1-2 days a week in Central London. Candidates should also have the following demonstrable experience:

• Conducting analysis and management of requirements for business technology change initiatives across a common range of business functions (e.g. CRM / Finance / HR / Website) using specialist techniques (e.g. user stories, use case diagrams, data flows)
• Participating in technology change initiatives for CRM systems, including CRM replacements
• Expertise in process mapping techniques, e.g. BPMN / UML / SIPOC
• Experience in management of the benefits lifecycle and accompanying techniques
• Effective communication skills, including the ability to produce reports and provide presentations
• Knowledge of testing approaches & techniques
• Effective stakeholder management skills, including the ability to explain complex matters clearly, ensuring alignment and satisfaction at all levels
• Working in accordance with waterfall and agile project management methodologies and the software development lifecycle

A global leader in the fintech space. The mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Our place is one of collaboration, teamwork & innovation. But, above all, it's one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

The Role

You will be a key player in delivering a global payment platform at pace to enable pre-paid card services. As a Business Analyst you will support the Product & Technology team by providing detailed artifacts, to ensure the agile team has a thorough understanding of the product owner's perspective and can efficiently develop and deliver valuable features and how they interact with the back-end delivery domains/squads.

You will also play a crucial role in defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience.

What you'll do

• Break down large features into smaller, manageable user stories with clear acceptance criteria.
• Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and ensuring clear communication.
• Document and ensure non-functional requirements (e.g., performance, security, scalability) are captured.
• Create visual representations of requirements (flowcharts, data flow diagrams, use case diagrams).
• Identify and document business rules that govern how the product should behave.
• Map out business processes to identify areas where the product can improve efficiency.
• Understand and model the data structure required by the product.
• Participate in agile ceremonies including stand-ups, sprint planning, reviews, and retrospectives.
• Clarify requirements to the development team, manage defects, and validate fixes.
• Handle discovery work or spikes where needed to explore unknowns.
• Assist with user acceptance testing (UAT) by scenario development, scripting, coordination.
• Help users understand the new features and identify any remaining issues.

What you'll bring

• Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring.
• Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and identify areas for improvement.
• Understanding of business processes and the ability to model them using diagrams, flowcharts, or other tools.
• Ability to build relationships, collaborate effectively with product and technical teams across multiple squads.
• Experience working with Product Owners to prioritise and define acceptance criteria.
• Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus.
• Experience thriving in fast-paced, cross-functional team environments.
• A proactive mindset with strong analytical skills.
• Familiarity with Agile methodologies, particularly Scrum.

What you will be offered

If you love what you do, you should love where you do it. We believe in flexibility - combining in-person collaboration with effective remote working.

• 25 days annual leave plus 2 days for volunteering, plus your birthday off. Additional Take5 days if you use all of your 25 days!
• Opportunities to work across Australia, UK, North America and Europe, with short-term and long-term secondment options.
• Hybrid working - be empowered to work smarter, in a way that suits your lifestyle.
• Enhanced family leave options.*
• 12 weeks paid New Parent Leave.*
• Paid Professional Memberships.
• Pension Scheme.*
• Short-term bonus scheme.*
• Private Medical Insurance Scheme - 50% covered by the company.*
• Long-term illness cover - 75% of your basic annual salary.
• Life Assurance (Death in Service) - 4x your basic annual salary.
• Employee Assistance Programme - accessible 24/7.
• Benefits Hub - discount vouchers for your favourite retailers.

Business Analyst (Transformation Project)

Rate - 400 (A day)
Location - London (Hybrid)
Duration - 3 Months (Initially)
IR35 - Inside (Must use an umbrella company)

The ideal candidate would have experience working projects in a governance sector and have previous experience with Transformation/Change projects.

What You'll Be Doing

• Leading business analysis activity across complex programmes and projects.
• Supporting the development of clear business cases and actionable insights.
• Helping to establish stronger data governance and reporting practices.
• Turning complex financial and operational data into visual, accessible insights for both technical and non-technical audiences.
• Working with senior stakeholders to anticipate and manage key milestones, risks, and governance deadlines.
• Contributing to assurance, audit, or regulatory activities as part of the wider transformation agenda.

About You
You'll bring:

• Recent experience in a Senior Business Analyst role within a large or complex organisation.
• A background in Regulatory, Assurance, or Audit work, or other roles requiring strong governance and attention to detail.
• The ability to communicate effectively with a wide range of stakeholders and influence at senior levels.
• Experience of working in demanding, fast-moving programmes where flexibility and adaptability are key.
• Strong analytical and problem-solving skills, with the ability to turn data into meaningful insight.
• A commercial mindset and experience developing or contributing to business cases.

Desirable Experience

• Experience working with financial data and/or implementing data governance frameworks.
• Familiarity with tools such as Power BI, Tableau, or advanced Excel.
• Professional Business Analysis or Project Management qualifications (e.g., BCS, IIBA, PRINCE2).