4 Care Associate jobs in the United Kingdom

Customer Care Associate

Milton Keynes, South East Iron Mountain

Posted 22 days ago

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Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thatu2019s why we need smart, committed people to join us. Whether youu2019re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth storu200by while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

_Location: Ireland, UK, or France (in-person)_

Iron Mountain is seeking a **Customer Care Associate** to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

**Key Responsibilities:**
Develop a strong understanding of customer needs and maintain close relationships with assigned accounts
Support daily, monthly, and quarterly operations to meet customer requirements
Monitor and manage costs in line with contract pricing
Collaborate with cross-functional teams to achieve company objectives
Drive process improvements within the customer service function
Participate in customer meetings, including Quarterly Business Reviews
Report operational performance to senior management
Use KPIs to track and improve team performance
Identify and address root causes of inefficiencies
Contribute to strategic initiatives that enhance business competitiveness
Train and support new team members
Manage stakeholder expectations effectively

**Requirements:**
Must be based in Ireland, the UK, or France
Fluency in French is a strong plus
Experience in a high-volume, customer-facing environment preferred
Proven problem-solving and change management skills
Ability to travel domestically and internationally
Strong written and verbal communication
Excellent collaboration and influencing skills across global teams
Proficiency in Excel
Familiarity with Six Sigma/Lean processes is advantageous

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customersu2019 assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0090968
This advertiser has chosen not to accept applicants from your region.

Customer Care Associate

Milton Keynes, South East Iron Mountain

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thatu2019s why we need smart, committed people to join us. Whether youu2019re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth storu200by while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

_Location: Ireland, UK, or France (in-person)_

Iron Mountain is seeking a **Customer Care Associate** to join our team. The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.

**Key Responsibilities:**
Develop a strong understanding of customer needs and maintain close relationships with assigned accounts
Support daily, monthly, and quarterly operations to meet customer requirements
Monitor and manage costs in line with contract pricing
Collaborate with cross-functional teams to achieve company objectives
Drive process improvements within the customer service function
Participate in customer meetings, including Quarterly Business Reviews
Report operational performance to senior management
Use KPIs to track and improve team performance
Identify and address root causes of inefficiencies
Contribute to strategic initiatives that enhance business competitiveness
Train and support new team members
Manage stakeholder expectations effectively

**Requirements:**
Must be based in Ireland, the UK, or France
Fluency in French is a strong plus
Experience in a high-volume, customer-facing environment preferred
Proven problem-solving and change management skills
Ability to travel domestically and internationally
Strong written and verbal communication
Excellent collaboration and influencing skills across global teams
Proficiency in Excel
Familiarity with Six Sigma/Lean processes is advantageous

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customersu2019 assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0090968
This advertiser has chosen not to accept applicants from your region.

Patient Care Coordinator

Holborn, London £27000 - £30000 Annually IDA Recruitment Ltd

Posted 4 days ago

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Job Description

permanent

A renowned private medical clinic based on Harley Street urgently requires a Clinic Coordinator / Receptionist to meet and greet patients and coordinate diaries for clinicians and nurses. Housed in the most beautiful offices, the Clinic Coordinator / Receptionist role pays up to £30,000 plus benefits. We are looking for a minimum of 2 years of experience in customer-facing roles. This is a permanent role.

Hours: 42 hours a week, including a 1-hour lunch break. Shifts are typically 6:30-15:00, 08:00-16:30, 9:00-17:30, 9:30-18:00 and 12:00-20:30.

The candidates for the Clinic Coordinator/Receptionist position need to be self-motivated and eager to learn, as well as able to take direct feedback on board that is constructive but not personal, given the busy nature of the clinic.

Clinic Coordinator / Receptionist duties:

You will need to provide all the information that the client requires to enjoy their visit to the clinic.
Meet and greet patients and ensure all the patients’ needs are met while visiting the practice
Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patient's journey within the clinic
Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons.
Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
Taking payments and processing refunds on several databases
Gathering feedback from patients via questionnaires, testimonials and electronic methods
Keeping clinic areas clean and tidy and of an excellent standard
To complete all relevant administration, including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly

This advertiser has chosen not to accept applicants from your region.

Health and Care Associate / Senior Associate/ Legal Director

Bristol, South West Hays

Posted today

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Job Description


Your new firm

Our leading national client is seeking experienced Regulatory lawyers to join their highly regarded Healthcare Regulatory team in their Bristol or Birmingham office. This UK-Top 100 commercial law firm provides a comprehensive range of legal services including advice and support to health, social care, education and housing organisations across the public and independent sectors. The role will involve advising clients on a range of health, social care and education issues, both contentious and non-contentious.

Your new role
There will be a particular focus on supporting clients in the lead up to and during inquest proceedings and there will be opportunities to be involved in other work-types as well (such as Court of Protection, regulatory or children's law). As this is a more senior role, you will have the opportunity to assist with the wider management and supervision of the team, which spans across multiple offices.Key responsibilities:

  • Manage your own varied caseload of both advisory and litigation matters
  • Advocacy at inquests, Court of Protection hearings and Tribunals
  • Active involvement in client care and business development
  • Assist with the wider management and supervision of the team

What you'll need to succeed

You will be an established Regulatory lawyer (circa 6+PQE) with experience of working for a leading national or regional firm with a keen interest in developing your career in Health, Social Care or Education Law. You will be someone with technical excellence and a lateral thinker. Experience of dealing with public law disputes and broader regulatory & compliance interest is desirable. As this role will be working within a larger team, you will be someone who is a great team player with the ability to create strong working partnerships.


What you'll get in return

This is a fantastic career opportunity for an experienced litigator to join a collaborative team with plenty of opportunity for progression.With very flexible and hybrid working options available, this is a great opportunity that would suit a full or part-time lawyer.
Please contact Harriet Chapman at Hays Legal for further information on this opportunity.

What you need to do now

If you are interested in this role or are looking for further information, please do not hesitate to contact us.If this job isn't right for you but you are looking for a new job, please feel free to get in touch for a confidential discussion on your career.We would expect a lawyer with the given PQE to have gained the level of experience required, but this does not preclude applications from those with more or less PQE.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This advertiser has chosen not to accept applicants from your region.
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