10 Care Services jobs in Aberdare
Senior Care Coordinator - Community Support Services
Posted 12 days ago
Job Viewed
Job Description
Responsibilities:
- Supervise and manage a team of care coordinators and support staff.
- Conduct thorough needs assessments for clients requiring community support.
- Develop, implement, and review individualized care plans.
- Ensure compliance with all relevant care standards and regulations.
- Coordinate care services, including scheduling and resource allocation.
- Liaise effectively with clients, families, healthcare providers, and external agencies.
- Manage and resolve client complaints and service issues.
- Provide training and ongoing support to care staff.
- Contribute to service development and quality improvement initiatives.
- Relevant qualification in Social Work, Health and Social Care, or equivalent.
- Minimum of 5 years of experience in a supervisory or management role within community care or social services.
- Proven experience in developing and managing care plans.
- In-depth knowledge of safeguarding vulnerable adults and children.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in relevant care management software.
- Ability to work independently and manage a remote team effectively.
Care Manager - Residential Services
Posted 3 days ago
Job Viewed
Job Description
Senior Technical Support Engineer - Cloud Services
Posted 3 days ago
Job Viewed
Job Description
The ideal candidate will possess a deep understanding of cloud computing platforms (AWS, Azure, GCP), virtualization technologies, operating systems (Windows Server, Linux), and network protocols. You will be responsible for diagnosing and resolving complex technical issues, escalating problems when necessary, and contributing to the knowledge base with detailed solutions. Your ability to communicate technical information clearly and concisely to both technical and non-technical users will be crucial.
Key Responsibilities:
- Provide Tier 3 technical support for cloud-based services, applications, and infrastructure.
- Diagnose and resolve complex hardware, software, and network issues for end-users and internal systems.
- Troubleshoot and manage virtualized environments (VMware, Hyper-V) and cloud platforms (AWS, Azure, GCP).
- Assist with system administration tasks, including user account management, software deployment, and patch management.
- Respond to customer support tickets and service requests within defined SLAs.
- Document technical issues, solutions, and workarounds in the knowledge base.
- Collaborate with engineering and development teams to identify and resolve product defects and enhancement opportunities.
- Participate in on-call rotation for critical support issues.
- Develop and deliver technical training materials to support staff and end-users.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or system administration, with a focus on cloud environments.
- Strong proficiency in troubleshooting operating systems (Windows Server, Linux), networking (TCP/IP, DNS, DHCP), and common applications.
- Hands-on experience with at least one major cloud platform (AWS, Azure, GCP).
- Experience with virtualization technologies (VMware, Hyper-V) is highly desirable.
- Excellent problem-solving and analytical skills.
- Superior communication and customer service skills, with the ability to remain calm and professional under pressure.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
- Experience with scripting languages (e.g., PowerShell, Bash) is advantageous.
This is a fantastic opportunity to join a forward-thinking company and contribute your expertise in a fully remote capacity, supporting our valued clients from Cardiff and beyond.
Senior Technical Support Engineer - Cloud Services
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support for cloud-based services and infrastructure.
- Troubleshoot and resolve complex technical issues reported by clients.
- Diagnose and resolve problems related to cloud platforms, networking, and applications.
- Escalate critical issues to engineering teams and track them through to resolution.
- Document technical solutions and contribute to the creation of a comprehensive knowledge base.
- Manage and prioritize a queue of support tickets, ensuring timely responses and resolutions.
- Collaborate with clients to understand their technical environments and challenges.
- Proactively identify potential issues and provide guidance on best practices.
- Stay up-to-date with the latest cloud technologies and industry trends.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a focus on cloud technologies.
- In-depth knowledge of at least one major public cloud platform (AWS, Azure, or GCP).
- Experience with containerization technologies (Docker, Kubernetes) is highly desirable.
- Proficiency in scripting languages such as Python, Bash, or PowerShell.
- Strong understanding of networking protocols and concepts.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts effectively.
- Ability to work independently and manage time efficiently in a remote environment.
- Experience with ITIL best practices is a plus.
Senior Technical Support Engineer - Cloud Services
Posted 23 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services and infrastructure.
- Diagnose and resolve complex technical issues reported by customers across various platforms.
- Escalate critical issues to appropriate engineering teams and ensure timely resolution.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with development and operations teams to identify root causes and implement permanent solutions.
- Monitor system performance and proactively identify potential issues.
- Assist customers with configuration, deployment, and integration of cloud services.
- Conduct root cause analysis for recurring problems and provide feedback for product improvement.
- Mentor junior support engineers and share technical expertise.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Significant experience (5+ years) in technical support, system administration, or a similar role, with a focus on cloud services.
- In-depth knowledge of cloud platforms (AWS, Azure, or GCP).
- Strong understanding of operating systems (Linux and/or Windows Server).
- Proficiency in networking concepts (TCP/IP, DNS, HTTP).
- Experience with scripting languages (e.g., Python, Bash).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding communication and customer service abilities.
- Ability to work independently and manage multiple support tickets in a remote environment.
- Familiarity with containerisation technologies (Docker, Kubernetes) is a plus.
Community Support Lead - Mental Health Services
Posted 14 days ago
Job Viewed
Job Description
- Lead and manage a team of community support workers.
- Oversee the delivery of high-quality mental health support services.
- Develop and implement individualised care and support plans.
- Ensure adherence to best practices, policies, and procedures.
- Conduct regular supervision and performance reviews for team members.
- Liaise with families, carers, and other healthcare professionals.
- Manage referrals and allocate resources effectively.
- Identify training needs and facilitate professional development for the team.
- Promote a culture of recovery, resilience, and well-being.
- Ensure compliance with all relevant regulations and safeguarding procedures.
- Significant experience in mental health support or community care.
- Proven experience in a leadership or supervisory role.
- Strong understanding of mental health conditions and therapeutic approaches.
- Excellent communication, interpersonal, and organisational skills.
- Proficiency in care planning and risk assessment.
- Experience managing remote teams is highly advantageous.
- Relevant professional qualification (e.g., NVQ Level 4/5 in Health and Social Care) is desirable.
- DBS check required.
Senior Support Worker - Mental Health Services
Posted 21 days ago
Job Viewed
Job Description
Key responsibilities include leading and mentoring a team of support workers, overseeing shifts, and ensuring the consistent delivery of high standards of care. You will act as a key point of contact for service users, their families, and external agencies, fostering collaborative relationships to achieve optimal outcomes. The Senior Support Worker will also be involved in conducting risk assessments, safeguarding vulnerable individuals, and contributing to the ongoing development and evaluation of care services. A commitment to maintaining accurate and confidential records is essential. You will play an active role in promoting a positive and supportive environment within the service.
The ideal candidate will possess a Diploma in Health and Social Care (Level 3 or above) or equivalent, with significant experience working within mental health support services. Previous supervisory or senior support experience is essential. A strong understanding of mental health conditions, recovery principles, and safeguarding procedures is required. Excellent communication, interpersonal, and organisational skills are paramount. The ability to remain calm and resilient under pressure, demonstrate empathy, and work effectively as part of a team is crucial. A flexible approach to working hours, including some evening and weekend shifts, will be necessary. This position is based in Cardiff, Wales, UK .
Be The First To Know
About the latest Care services Jobs in Aberdare !
Senior Support Coordinator - Mental Health Services
Posted 24 days ago
Job Viewed
Job Description
Key Responsibilities:
- Manage a caseload of individuals requiring mental health support, conducting assessments and developing personalized support plans.
- Coordinate and deliver a range of therapeutic and practical interventions to meet client needs.
- Liaise with families, carers, and other external agencies (e.g., healthcare providers, social services) to ensure integrated care.
- Supervise and mentor a team of support workers, providing guidance, training, and performance management.
- Monitor client progress and regularly review support plans, making adjustments as necessary.
- Ensure accurate and timely record-keeping, including case notes, reports, and progress updates.
- Maintain up-to-date knowledge of mental health legislation, best practices, and available resources.
- Facilitate group sessions and workshops focused on mental well-being and recovery.
- Act as a point of escalation for complex client issues and manage crisis interventions.
- Promote a culture of recovery, empowerment, and well-being among clients and staff.
- Contribute to the development and implementation of service policies and procedures.
- Participate in team meetings, case conferences, and relevant training opportunities.
- Ensure compliance with all organisational policies and statutory requirements.
- Advocate for the rights and needs of clients within the service and the wider community.
- Relevant qualification in Mental Health, Social Work, Psychology, or a related field (e.g., Diploma, Degree).
- Minimum of 4 years' experience in a mental health support role, with at least 1-2 years in a senior or coordination position.
- In-depth understanding of various mental health conditions, therapeutic approaches, and recovery models.
- Proven experience in care planning, risk assessment, and safeguarding vulnerable adults.
- Excellent communication, interpersonal, and active listening skills.
- Strong organisational and time-management abilities, with the capacity to manage multiple priorities.
- Experience in supervising or mentoring staff is highly desirable.
- Proficiency in using IT systems for case management and reporting.
- Ability to work effectively both independently and as part of a multidisciplinary team.
- Empathy, resilience, and a commitment to person-centred care.
Clinical Lead - Remote Healthcare Services
Posted 15 days ago
Job Viewed
Job Description
As the Clinical Lead, you will manage and mentor a team of remote healthcare professionals, including nurses, GPs, and allied health practitioners. Your responsibilities will encompass developing and refining clinical protocols, implementing quality improvement initiatives, and ensuring compliance with all relevant healthcare regulations and standards. You will work closely with the technology and operations teams to enhance the user experience for both patients and clinicians, leveraging data analytics to drive service improvements and patient outcomes. This role demands exceptional leadership, clinical expertise, and a passion for leveraging technology to make healthcare more accessible and efficient.
Key Responsibilities:
- Provide clinical leadership and direction to a remote team of healthcare professionals.
- Develop, implement, and monitor clinical policies, procedures, and best practices for telehealth services.
- Ensure the delivery of high-quality, safe, and effective patient care.
- Oversee the onboarding, training, and ongoing professional development of clinical staff.
- Conduct regular performance reviews and provide constructive feedback.
- Champion quality assurance and continuous improvement initiatives.
- Collaborate with stakeholders to identify and address clinical risks.
- Ensure compliance with CQC regulations, GDPR, and other relevant healthcare legislation.
- Act as a point of escalation for complex clinical queries and patient concerns.
- Contribute to the strategic development of the organization's telehealth offerings.
Qualifications:
- Registered Nurse (RGN) or General Practitioner (GP) with current GMC/NMC registration.
- Substantial post-registration experience in a clinical leadership or management role.
- Proven experience in delivering or managing telehealth or remote patient care services.
- In-depth knowledge of healthcare regulations, quality standards, and clinical governance.
- Strong understanding of digital health technologies and platforms.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate a remote team.
- Proficiency in using electronic health records (EHR) and other clinical software.
- Commitment to patient-centered care and continuous improvement.
This is a fully remote position based in Cardiff, Wales, UK , offering a competitive salary, excellent benefits, and the chance to make a significant impact on healthcare delivery.
Head of Cleaning Services - Healthcare Facilities
Posted 24 days ago
Job Viewed
Job Description
The Head of Cleaning Services will be responsible for developing, implementing, and maintaining the highest standards of cleanliness and hygiene across all assigned healthcare sites. This includes managing a large team of cleaning staff, ensuring compliance with rigorous health and safety regulations, optimising resource allocation, and driving continuous improvement in service delivery. The successful candidate will be instrumental in ensuring patient safety and a positive environment for staff and visitors.
Key Responsibilities:
- Develop and implement comprehensive cleaning strategies and operational plans for multiple healthcare facilities.
- Lead, manage, and motivate a diverse team of cleaning operatives, supervisors, and support staff, fostering a culture of excellence and accountability.
- Ensure strict adherence to all health, safety, and infection control protocols and regulations specific to healthcare environments.
- Conduct regular site inspections and audits to monitor cleaning quality, identify areas for improvement, and ensure compliance with service level agreements.
- Manage the procurement and efficient use of cleaning supplies, equipment, and machinery, optimising costs and minimising waste.
- Develop and deliver training programmes for cleaning staff on best practices, infection control, and health and safety procedures.
- Liaise effectively with hospital management, clinical staff, and other stakeholders to understand their needs and ensure seamless service delivery.
- Develop and manage budgets for cleaning operations, ensuring financial targets are met.
- Implement innovative cleaning techniques and technologies to enhance efficiency and effectiveness.
- Maintain accurate records of cleaning schedules, staff performance, incidents, and training.
- Proven experience in managing large-scale cleaning operations, preferably within a healthcare or similar regulated environment.
- Demonstrable knowledge of infection control principles, COSHH regulations, and relevant health and safety legislation.
- Strong leadership, team management, and motivational skills.
- Excellent organisational and planning abilities, with a keen eye for detail.
- Proficiency in budget management and resource allocation.
- Strong communication and interpersonal skills, with the ability to build rapport with staff at all levels and external stakeholders.
- A proactive approach to problem-solving and a commitment to continuous improvement.
- Relevant professional qualifications in facilities management, cleaning science, or health and safety are desirable.