13 Care Services jobs in Guilden Sutton

Salary

£24,527

Working Pattern

Full Time, Flexible Working

Vacancy Approach

External

Location

Warrington

Region

North West

Closing Date

17-Oct-2025

Business Unit

Risley

Post Type

Permanent

Civil Service Grade

AA

Number of jobs available

1

Reserve List

12 Months

Job ID

10528

Job description

The job holder will be required to carry out the following responsibilities, activities and duties:

• Undertake filing on a daily basis to provide effective record keeping in line with local procedures
• Request and receive information/records from other establishments
• Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner
• Send, collect and distribute faxes to appropriate staff
  Deliver and collect post w- appropriate
• Maintain the filing system of the previous year's files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)

Undertake other administrative tasks including:

• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
  Respond to queries relating to area of work, redirecting w- required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

• The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

• After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
• All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

• All candidates are subject to security and identity checks prior to taking up post
• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
• To Ministry of Justice Resourcing team (resourcing-management-);
  To the Civil Service Commission (details available- )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

HMPPS:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

• Band-2-SSA-Records- (Job Description Attachment)

Behaviours

Behaviours Application Form Question Word Limit

500

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Interview Dates

Expected 04/11/2025 & 05/11/2025

Behaviours

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Level of security checks required

DBS Standard

• Provide clinical leadership and oversight for a team of community support workers and case managers delivering services remotely.
• Develop, implement, and evaluate clinical policies, procedures, and best practices for community-based support programs.
• Ensure the provision of high-quality, person-centred care and support to service users, addressing a range of social, emotional, and practical needs.
• Conduct comprehensive client assessments and develop individualized support plans, facilitating virtual interventions.
• Offer clinical supervision and professional development support to team members, fostering a collaborative and supportive work environment.
• Manage caseloads, ensuring equitable distribution and timely, effective service delivery.
• Liaise with external agencies, healthcare providers, and other stakeholders to facilitate integrated care pathways.
• Maintain accurate and confidential client records in compliance with data protection regulations.
• Contribute to the development and delivery of training programmes for staff and volunteers.
• Monitor service outcomes and KPIs, preparing regular reports for senior management and funders.
• Identify emerging needs within the community and contribute to the development of new services.
• Champion a safeguarding culture, ensuring the safety and well-being of all service users.
• Participate in on-call rotas or crisis intervention as required, leveraging remote communication tools.
• Stay abreast of relevant legislation, policies, and best practices in social care and mental health.
• Promote the organisation's values and mission through all aspects of the role.

• Professional qualification in Social Work, Nursing, Psychology, or a related Allied Health profession (e.g., BSc, MSc, DipSW, RGN, RMN).
• Current professional registration with the relevant UK regulatory body (e.g., Social Work England, NMC, HCPC).
• Significant post-qualification experience in a community-based support setting, with at least 3 years in a supervisory or leadership role.
• Demonstrated experience in case management, assessment, and care planning.
• Strong understanding of safeguarding principles and procedures.
• Excellent clinical reasoning, assessment, and intervention skills.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and electronic record-keeping systems.
• Exceptional leadership, communication, and interpersonal skills, vital for remote team management and collaboration.
• Ability to work autonomously and manage time effectively in a remote setting.
• Commitment to evidence-based practice and continuous professional development.
• Experience in working with diverse client groups and addressing complex needs.
• A proactive and solution-focused approach to challenges.
• Passion for social justice and empowering vulnerable individuals and communities.
• Adaptability and resilience in a challenging and evolving sector.
• A genuine desire to contribute to the success of a remote-first service delivery model.

• Provide clinical leadership and direction to a remote team of community support professionals.
• Develop, implement, and monitor individualised care plans for clients, ensuring their needs are met comprehensively.
• Conduct comprehensive assessments of clients' needs, including physical, psychological, and social aspects.
• Ensure all care is delivered in line with CQC standards, company policies, and professional guidelines.
• Manage clinical risks and implement appropriate mitigation strategies.
• Supervise and mentor team members, fostering a supportive and high-performing work environment.
• Conduct regular case reviews and provide constructive feedback to the team.
• Act as a primary point of contact for clients, families, and external agencies, maintaining strong communication channels.
• Oversee medication management and administration where applicable.
• Contribute to the development and delivery of training programs for staff.
• Maintain accurate and up-to-date client records and documentation.

• Registered Nurse (RN), Social Worker, or equivalent professional qualification.
• Significant experience in community-based care, social care, or a related healthcare field.
• Proven experience in a leadership or supervisory role within a care setting.
• In-depth knowledge of relevant legislation and regulatory requirements (e.g., CQC).
• Excellent assessment, care planning, and risk management skills.
• Strong interpersonal and communication skills, with the ability to build rapport effectively.
• Proficiency in using digital tools for remote team management and client record keeping.
• Ability to work autonomously and manage workload effectively in a remote capacity.
• Demonstrable commitment to person-centred care and safeguarding.

• Provide clinical leadership and direction to a team of nurses, support workers, therapists, and case managers.
• Oversee the assessment, planning, implementation, and evaluation of care plans for service users.
• Ensure the delivery of high-quality, evidence-based clinical interventions and support.
• Conduct clinical supervision and performance appraisals for team members.
• Develop and deliver training programs to enhance the skills and knowledge of the care team.
• Manage caseloads effectively, ensuring equitable distribution and appropriate client support.
• Liaise with external agencies, including GPs, hospitals, social services, and mental health teams, to ensure integrated care.
• Monitor service performance against key performance indicators and quality standards.
• Lead on safeguarding procedures and ensure compliance with all relevant legislation and policies.
• Manage the clinical budget and ensure efficient resource allocation.
• Promote a culture of continuous improvement, innovation, and best practice in care delivery.
• Participate in on-call rotas and provide out-of-hours clinical support as required.
• Support the development and implementation of new services and initiatives.
• Maintain accurate and confidential client records and documentation.
• Act as a key point of contact for clients, families, and stakeholders, addressing concerns and resolving issues.

• Registered Mental Health Nurse (RMN), Registered General Nurse (RGN) with relevant experience, Occupational Therapist, Social Worker, or similar clinical professional qualification.
• Current registration with the relevant professional body (e.g., NMC, SWE).
• Substantial post-qualification experience in a senior clinical or managerial role within community mental health, learning disabilities, or social care settings.
• Proven experience in leading and managing multidisciplinary teams.
• Strong understanding of relevant legislation, policies, and best practices in community care.
• Excellent clinical assessment, planning, and intervention skills.
• Proficiency in safeguarding procedures and child/adult protection protocols.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to foster collaborative working relationships and manage complex stakeholder needs.
• Experience in service development and quality improvement initiatives.
• Hold a full UK driving licence and have access to a vehicle for community-based work.
• A commitment to promoting independence and well-being for service users.

• Manage the day-to-day operations of domiciliary care services, ensuring compliance with CQC standards and company policies.
• Lead, support, and develop a team of care coordinators, senior carers, and care assistants.
• Conduct initial assessments of client needs and develop personalized care plans.
• Ensure the effective rostering and scheduling of care staff to meet client requirements.
• Oversee the recruitment, training, and performance management of care staff.
• Manage client and staff communications, resolving issues and complaints promptly and professionally.
• Monitor service quality through regular client feedback, care plan reviews, and staff supervision.
• Maintain accurate and confidential records in line with data protection regulations.
• Work collaboratively with external agencies, healthcare professionals, and family members to ensure integrated care.
• Contribute to the strategic development of the domiciliary care service.

• Manage the day-to-day operations of the domiciliary care service, ensuring efficient and effective delivery of care.
• Lead, motivate, and support a team of care coordinators and care workers.
• Conduct initial client assessments and develop bespoke care and support plans.
• Regularly review and update care plans based on client needs and feedback.
• Ensure compliance with CQC regulations, company policies, and procedures.
• Manage staff rotas, ensuring adequate cover and efficient scheduling.
• Oversee recruitment, training, and ongoing professional development for care staff.
• Handle client and staff escalations, resolving issues promptly and effectively.
• Maintain accurate client records and documentation.
• Build and maintain strong relationships with clients, their families, GPs, social workers, and other stakeholders.
• Participate in on-call duties as required.
• Monitor service performance and identify areas for improvement.
• Develop and implement strategies to grow the domiciliary care business.

• Provide advanced technical support for cloud-based services and platforms.
• Diagnose and resolve complex hardware, software, and networking issues for enterprise clients.
• Act as an escalation point for Tier 1 and Tier 2 support teams.
• Document technical solutions and create comprehensive knowledge base articles.
• Collaborate with engineering and development teams to identify and resolve product bugs and performance issues.
• Monitor system performance and troubleshoot proactively to prevent outages.
• Manage customer relationships and ensure timely resolution of support tickets.
• Participate in on-call rotations and respond to critical incidents.
• Mentor and train junior support engineers.
• Contribute to the improvement of support processes and tools.
• Stay current with emerging cloud technologies and best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or systems administration, with a focus on cloud services.
• In-depth knowledge of at least one major cloud platform (AWS, Azure, GCP).
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S).
• Proficiency in operating systems (Linux, Windows Server).
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong customer service and communication skills, both written and verbal.
• Ability to manage multiple priorities and work effectively under pressure.

• Lead and manage a team of community support workers, providing supervision, training, and performance management.
• Develop, implement, and monitor individualised support plans for service users.
• Conduct assessments of needs and risks for individuals accessing mental health services.
• Provide direct support and intervention to service users, fostering a safe and supportive environment.
• Liaise with external agencies, healthcare professionals, and families to ensure integrated care.
• Maintain accurate and confidential records of service user progress and interventions.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements.
• Organise and facilitate community-based group activities and support sessions.
• Respond to crisis situations and provide appropriate interventions.
• Contribute to the ongoing development and evaluation of community support services.

• Diploma or NVQ Level 4/5 in Health and Social Care, or a related field.
• Minimum of 5 years of experience in a social care or mental health support role, with at least 2 years in a supervisory or coordination capacity.
• In-depth knowledge of mental health issues, recovery models, and support strategies.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated leadership and team management abilities.
• Proficiency in record-keeping and case management systems.
• Ability to work effectively within a multidisciplinary team.
• Strong understanding of safeguarding vulnerable adults and confidentiality protocols.
• Valid driving license and access to own transport for community outreach.
• Passion for supporting individuals within the community and promoting their independence.