16 Care Services jobs in Liskeard

• Provide expert-level technical support for cloud services and software applications.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
• Document all support interactions, troubleshooting steps, and resolutions accurately.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor and train junior technical support staff.
• Identify recurring technical issues and propose solutions or product enhancements.
• Contribute to the continuous improvement of support processes and tools.
• Ensure customer satisfaction by providing timely and effective solutions.

• Proven experience as a Senior Technical Support Specialist or similar role.
• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP).
• Strong understanding of networking concepts (TCP/IP, DNS, VPN).
• Experience with operating systems (Windows Server, Linux).
• Excellent troubleshooting and diagnostic skills.
• Exceptional written and verbal communication skills.
• Customer-centric attitude with a passion for service excellence.
• Ability to work independently and manage time effectively in a remote environment.

• HND/HNC or Bachelor's degree in Computer Science, IT, or a related field.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on cloud services.
• In-depth knowledge of cloud platforms (AWS, Azure, GCP).
• Strong understanding of networking concepts (TCP/IP, DNS, firewalls).
• Proficiency in Windows and Linux operating systems.
• Experience with scripting languages (e.g., PowerShell, Python, Bash).
• Excellent troubleshooting and diagnostic skills.
• Exceptional customer service and communication abilities.
• Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner) are a plus.

• Provide advanced technical support and troubleshooting for complex customer issues related to cloud platforms, applications, and services.
• Analyze, diagnose, and resolve software, hardware, and network issues reported by customers via phone, email, and ticketing systems.
• Escalate unresolved issues to higher-level support or engineering teams, providing detailed documentation and context.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Proactively monitor customer environments and identify potential issues before they impact service.
• Collaborate with engineering and product teams to provide feedback on product issues and feature enhancements.
• Guide and assist customers in the optimal use of our cloud services and solutions.
• Participate in on-call rotation to provide 24/7 support coverage.
• Train and mentor junior support engineers, sharing expertise and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Ensure timely and accurate resolution of customer tickets, meeting or exceeding service level agreements (SLAs).
• Identify trends in customer issues and report them to management for potential systemic improvements.
• Maintain a high level of customer satisfaction through professional and effective communication.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.

• Proven experience as a Senior Technical Support Engineer, System Administrator, or similar role, preferably in a cloud-focused environment.
• In-depth knowledge of cloud computing concepts and platforms (e.g., AWS, Azure, GCP).
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and troubleshooting.
• Experience with operating systems (Linux/Windows), databases, and enterprise applications.
• Excellent analytical, problem-solving, and diagnostic skills.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a strong advantage.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Supervise and mentor a team of support workers, providing guidance, training, and performance feedback.
• Conduct comprehensive needs assessments and develop person-centred care plans in collaboration with service users, their families, and other healthcare professionals.
• Deliver direct support to service users, including emotional support, practical assistance with daily living activities, and facilitating engagement in therapeutic activities.
• Monitor service user progress, document observations, and report any changes or concerns to the appropriate management.
• Ensure compliance with all relevant legislation, policies, and procedures, including safeguarding protocols.
• Manage medication administration in accordance with strict guidelines.
• Liaise effectively with external agencies, such as local authorities, GPs, and mental health teams, to ensure coordinated care.
• Participate in on-call rotas as required, providing emergency support and guidance.
• Contribute to the continuous improvement of services through feedback and participation in service development initiatives.

• NVQ/QCF Level 3 or above in Health and Social Care is essential.
• A minimum of 3 years' experience in a social care setting, preferably with adults experiencing mental health issues.
• Demonstrated experience in a supervisory or team leader role.
• Excellent communication, interpersonal, and report-writing skills.
• A strong understanding of mental health conditions and recovery principles.
• Ability to work independently and as part of a multidisciplinary team.
• Full UK driving licence and access to a vehicle is advantageous.
• Must be able to work flexibly to meet the needs of the service, including some evenings and weekends.
• A compassionate and resilient nature, with a genuine commitment to supporting vulnerable individuals.

• Lead, supervise, and support a team of community support workers, fostering a positive and professional working environment.
• Develop, implement, and review individual support plans in collaboration with clients, their families, and relevant professionals.
• Conduct risk assessments and implement strategies to ensure the safety and well-being of clients.
• Provide direct support and guidance to clients facing mental health challenges, offering emotional support and practical assistance.
• Facilitate communication and collaboration between clients, support workers, mental health professionals, and other community services.
• Ensure adherence to organizational policies, procedures, and professional standards in all aspects of service delivery.
• Manage team rotas, workload allocation, and performance monitoring.
• Deliver training and ongoing professional development opportunities for the support team.
• Maintain accurate and confidential client records and contribute to service evaluation and reporting.
• Act as a point of contact for complex client cases and escalating issues as necessary.

• NVQ Level 3 or 4 in Health and Social Care, or equivalent relevant qualification.
• Minimum of 5 years of experience working in community support, social care, or mental health services, with at least 2 years in a supervisory or coordinating role.
• In-depth knowledge of mental health conditions, therapeutic interventions, and recovery-oriented practice.
• Proven experience in developing and implementing person-centred support plans.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of safeguarding principles and relevant legislation.
• Ability to manage challenging situations effectively and empathetically.
• Proficiency in record-keeping and basic IT skills.
• A valid driving license and access to a vehicle for community visits may be required.
• Commitment to promoting independence, dignity, and well-being for all clients.

• Provide direct, high-quality, person-centred support to individuals with mental health needs.
• Assist service users with daily living activities, including personal care, household tasks, and community engagement.
• Develop, implement, and review individual support plans and risk assessments.
• Offer emotional support and practical guidance to service users and their families.
• Mentor and supervise junior members of the support team, providing guidance and feedback.
• Liaise with external agencies, healthcare professionals, and other stakeholders to ensure coordinated care.
• Maintain accurate and confidential records of support provided and progress made.
• Promote independence, choice, and dignity for all service users.
• Respond to and manage challenging behaviours in a calm and professional manner.
• Facilitate service user involvement in activities and promote social inclusion.
• Support service users in accessing external services and resources.
• Ensure compliance with all organisational policies, procedures, and relevant legislation.
• Contribute to the continuous improvement of services and care delivery.

• NVQ Level 3 or equivalent in Health and Social Care, or a related field.
• Significant experience (minimum 3 years) working in community support or mental health services.
• Experience in a senior or supervisory role is highly desirable.
• In-depth understanding of mental health conditions, therapeutic approaches, and recovery principles.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with service users from diverse backgrounds.
• Strong organisational and record-keeping skills.
• Ability to work effectively within a team and independently.
• Willingness to undertake further training and professional development.
• Valid driver's license and access to a reliable vehicle for community visits is advantageous.
• First Aid certification is a plus.

Care Assistant/ Healthcare Assistant - Care Home

• Location: The Coombes, Cornwall Polperro Looe – (PL13)
• Shifts:  Days/Nights
• Salary:  £15.70 per hour - £16.70 per hour (Umbrella Rate)
• Contract:  Part Time/Temporary/Ad Hoc - Long Term -On Going 

Are you an experienced Care Assistant looking for ongoing agency work?

If yes, Hero Recruitment are recruiting for a dedicated Care Assistants to join our fantastic team

About The Role

In your role as a Care Assistant at Hero Recruitment, you will value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

Requirements: 

• Must live and have the right to work in the UK (Unable to offer visa sponsorship)
• Must have at least 6+ months recent experience in a similar care role within a residential care home for the elderly.
• Ability to communicate effectively at all levels & enjoy working in a team.
• Knowledge of needs and rights of older people and an understanding of good care principles
• You must be able willing to do day and night shifts on a rota basis (you will not be asked to do both shift patterns in one week)
• To have a friendly, caring, empathetic and happy personality
• Must have 6 months experience

Schedule:

• Monday to Friday
• Weekends - Days & Nights
• Long – Short Shifts
• Day shift – Night shift

Next steps
Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Care Assistant/ Healthcare Assistant - Care Home

• Location: The Coombes, Cornwall Polperro Looe – (PL13)
• Shifts:  Days/Nights
• Salary:  £15.70 per hour - £16.70 per hour (Umbrella Rate)
• Contract:  Part Time/Temporary/Ad Hoc - Long Term -On Going 

Are you an experienced Care Assistant looking for ongoing agency work?

If yes, Hero Recruitment are recruiting for a dedicated Care Assistants to join our fantastic team

About The Role

In your role as a Care Assistant at Hero Recruitment, you will value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

Requirements: 

• Must live and have the right to work in the UK (Unable to offer visa sponsorship)
• Must have at least 6+ months recent experience in a similar care role within a residential care home for the elderly.
• Ability to communicate effectively at all levels & enjoy working in a team.
• Knowledge of needs and rights of older people and an understanding of good care principles
• You must be able willing to do day and night shifts on a rota basis (you will not be asked to do both shift patterns in one week)
• To have a friendly, caring, empathetic and happy personality
• Must have 6 months experience

Schedule:

• Monday to Friday
• Weekends - Days & Nights
• Long – Short Shifts
• Day shift – Night shift

Next steps
Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.