184 Care Services jobs in Mortlake

Why work for us?
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
Team Leadership
+ Manage and develop a team of 5/6 finance professionals
+ Set goals, conduct reviews, and support career growth
+ Allocate resources and improve team processes for efficiency
Strategic Financial Partnership
+ Advise Executive stakeholders on financial strategy and decision-making
+ Develop and track KPIs aligned with financial goals
+ Evaluate new initiatives and investments via financial modelling and ROI analysis
Financial Planning & Analysis
+ Lead budgeting and forecasting for Corporate and support functions
+ Perform variance analysis and recommend corrective actions
+ Deliver executive-level financial reports and dashboards
Cost Management & Efficiency
+ Identify and implement cost-saving and efficiency opportunities
+ Oversee and improve cost allocation methodologies
+ Support process re-engineering
Operational & Project Support
+ Provide financial oversight for major projects
+ Collaborate with other finance teams for seamless operations
+ Ensure compliance with financial policies and regulations
What to expect when you join our firm
+ Hybrid working and reasonable accommodations
+ Generous Holiday policies
+ Excellent Health and Wellbeing benefits including corporate membership to ClassPass
+ Paid volunteer time to step away from your desk and into the community
+ Support to grow through professional development courses, tuition/qualification reimbursement and more
+ All-inclusive approach to Diversity, Equity and Inclusion
+ Maternal/paternal leave benefits and family services
+ Complimentary subscription to Headspace - the mindfulness app
+ All employee events including networking opportunities and social activities
+ Lunch allowance for use within our subsidised onsite canteen
Must have skills
+ Professional accounting qualification (ACA, ACCA, CIMA, CPA)
+ Minimum of 8-10 years of progressive experience in finance roles, with a significant portion in a business partnering capacity
+ Demonstrable experience managing and developing a team of at least 3-5 finance professionals
+ Strong track record in financial planning, budgeting, forecasting, and variance analysis
+ Experience with cost allocations, operational efficiency analysis, and performance measurement
+ Strong financial modelling and analytical skills
+ Deep understanding of operational drivers and their financial impact
+ Excellent interpersonal, presentation, and communication skills; adept at engaging stakeholders across all levels, including executive leadership
+ Proven ability to lead and mentor high-performing teams
+ Highly proactive, intellectually curious, and committed to continuous improvement; thrives in fast-paced, dynamic environments with competing priorities
Nice to have skills
+ Asset Management experience
+ Proficient with Power BI to enhance analytics and reporting
+ Knowledge of Outsourced Back and Middle Office model in Asset Management
+ Change Management experience
Supervisory responsibilities
+ Yes
Potential for growth
+ Mentoring
+ Leadership development programs
+ Regular training
+ Career development services
+ Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Our client, a leading tier one main contractor, is seeking a Quality Support & Customer Services Manager to join their team, overseeing all post-completion defect management across projects during the two-year warranty period. This is an office-based role, supporting the delivery of a consistent and high-quality customer care function across the business.

Reporting to the Quality & Service Excellence Director, you will manage a team of customer care coordinators and provide support to the wider quality team, ensuring that customer issues and defects are tracked, resolved, and closed out effectively. You will also contribute to improving internal processes and reporting mechanisms.

Key responsibilities include:

• Managing post-completion customer care across all live projects within the warranty period
• Leading the defect tracking, resolution and escalation process
• Coordinating subcontractor attendance and ensuring timely close-out of all issues
• Representing the customer care and quality functions in leadership forums
• Supporting continuous improvement, reporting, and training initiatives

This role would suit someone with a strong background in construction aftercare, who is highly organised, proactive, and confident working with internal teams, clients and subcontractors.

If you are interested please apply now.

London Capital Credit Union

'Make The World a Better Place’

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours:  Thirty-eight hours per week (part time, flexible working options)
Period:  Permanent, 3-month probation period.
Pay:  £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to:  Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
li>Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience - Essential
Customer service experience - Essential
Experience of using a range of ICT efficiently - Essential

Competencies

A friendly and outgoing manner with an ability to make a good first impression - Essential
Proven skills in accurate record keeping & policy adherence - Essential
Good self-organisational skills - Desirable
Works well in teams - Essential
Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential
A knowledge and understanding of the credit union movement-Desirable
A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.

London Capital Credit Union

'Make The World a Better Place’

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours:  Thirty-eight hours per week (part time, flexible working options)
Period:  Permanent, 3-month probation period.
Pay:  £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to:  Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

• To promote active membership, and take up of savings and loans products
li>Ensure that members feel valued and welcome in dealings with the credit union
• Dealing with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience - Essential
Customer service experience - Essential
Experience of using a range of ICT efficiently - Essential

Competencies

A friendly and outgoing manner with an ability to make a good first impression - Essential
Proven skills in accurate record keeping & policy adherence - Essential
Good self-organisational skills - Desirable
Works well in teams - Essential
Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential
A knowledge and understanding of the credit union movement-Desirable
A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.

WhatJobs is seeking a dedicated and experienced Senior Technical Support Specialist focusing on Cloud Services. This is a fully remote position, allowing you to provide expert technical assistance to our global customer base from the comfort of your home office. You will be the primary point of contact for customers facing complex technical issues related to our suite of cloud-based software solutions. Your role will involve diagnosing, troubleshooting, and resolving challenging problems, documenting solutions, and contributing to our knowledge base. We are looking for individuals with a deep understanding of cloud infrastructure, networking, and software applications, coupled with exceptional communication and customer service skills. This role demands a proactive approach to identifying trends and escalating issues to engineering teams for long-term resolution.

Responsibilities:

• Provide high-level technical support for cloud-based software applications via email, chat, and phone.
• Diagnose and resolve complex technical issues, including software bugs, configuration problems, and performance issues.
• Troubleshoot network connectivity, server-side issues, and client-side application problems.
• Escalate unresolved issues to appropriate engineering and development teams, providing detailed information.
• Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to product development teams for product improvement.
• Manage customer support tickets efficiently, ensuring timely resolution and high customer satisfaction.
• Assist in onboarding new clients by providing initial technical setup guidance.
• Mentor and train junior support staff on technical aspects and best practices.
• Proactively monitor system health and performance to identify potential issues.
• Stay up-to-date with the latest advancements in cloud technology and our product offerings.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in supporting cloud platforms (e.g., AWS, Azure, Google Cloud) and SaaS applications.
• Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
• Proficiency in operating systems (Windows, Linux).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Excellent analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Customer-focused mindset with a strong commitment to service excellence.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
• IT certifications such as CompTIA A+, Network+, or cloud-specific certifications are advantageous.

This is a fantastic opportunity to join a leading technology company and make a real difference to our customers’ experience. If you are passionate about technology, enjoy solving complex problems, and excel in a remote work environment, apply today. Be part of a supportive team and contribute your expertise to our expanding cloud services.

Location: Kingston Head Office
Purpose of role:
Full Marketing leadership of the UKI Home Care business including Laundry and Home and Hygiene (H&H) business. This role leads the full development & P&L responsibility of the marketing function including marketing strategies, plans, implementation, innovation development and pricing. The role needs to be close to CBD and CSP execution and needs to ensure full accountability to further deploy plans.
Home Care UKI is a business of £635M+ with an high ambition of growth.
The Laundry portfolio contains 3 brands - Persil, Comfort and Surf playing across multiple formats from Liquids, Capsules and Powders, with the ambition to be a part of every household driving performance, fragrance and great value. The Home and Hygiene (H&H) Portfolio is a key strategic growth pillar. Domestos and Cif are amongst the nation's best loved cleaning brands operating in Bleach, Rim Blocks, Creams and Sprays.
Role also sits on the HC UKI Leadership team and plays an instrumental role in the overall strategy, as well as the development, wellbeing and engagement of our employees.
Team Structure:
· Direct reports: 4 Direct Reports and total team of 16.
· The role will be closely connected with the marketing teams at BU and BG level, and will interact with different internal teams such as Finance, CSP, CBD, CMI, Planning, Supply Chain, R&D and Legal, as well as external organizations like Agencies and various other partners.
Accountabilities & Responsibilities:
+ Work Closely with the BU GM for HC to deliver in-year plans for the brands.
+ Manage a team of WL2s and WL1s and ensure delivery and impact.
+ Responsible for the Marketing team members and their development.
+ Leading insight-based opportunities and Brand Marketing Plans.
+ Lead the development of local innovation and deployment of Global ammunition.
+ Planning, directing, and coordinating marketing efforts.
+ Communicating the marketing plan.
+ Researching demand for our products and services.
+ Competitor research and insights.
+ Working with CBD department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction.
+ Identifying potential customers/channels.
+ Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment, and profit-loss projections.
+ Developing and managing advertising campaigns.
+ Strong understanding of various marketing channels, digital marketing trends, and analytics tools.
+ Exceptional leadership, communication, and interpersonal skills.
+ Strategic thinker with the ability to translate strategies into actionable plans.
+ Proficiency in data analysis and a results-driven mindset.
+ Adaptability to fast-paced environments and changing market landscapes.
Essential Experience:
· 10 years of marketing experience.
· Home Care significant experience required.
· Strong combination of mix development, innovation, and execution role experience.
· Proven experience in developing and implementing effective and integrated Brand Marketing Plans.
· Proven project and budget management experience.
Desirable:
+ FMCG experience.
+ Leading Broad Portfolios & Teams.
+ CBD experience.
+ Strong understanding of Precision / Digital Marketing and Data Strategies.
Leadership Behaviours:
Should "meet or exceed expectations" on the Standards of Leadership behaviours:
· Care Deeply- Lead with empathy and integrity while driving high performance for people, planet, and business success.
· Being 3 Steps Ahead - Anticipate future challenges and opportunities, acting with foresight and agility to stay ahead of the curve.
· Focus on What Counts - Prioritize what truly matters to drive impact, simplify complexity, and stay aligned with strategic goals.
· Deliver with Excellence - Commit to high standards, execute with discipline, and continuously improve to achieve outstanding results.
About Unilever
Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.
Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace'
Location 
In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, click here: Equity, Diversity & Inclusion
Recruitment Fraud
Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate.
How is Unilever tackling this?
Many of Unilever's recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.
What can I do?
If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.
Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Job Category: General Management
Job Type: Full time
Industry:

A renowned private medical clinic based on Harley Street urgently requires a Clinic Coordinator / Receptionist to meet and greet patients and coordinate diaries for clinicians and nurses. Housed in the most beautiful offices, the Clinic Coordinator / Receptionist role pays up to £30,000 plus benefits. We are looking for a minimum of 2 years of experience in customer-facing roles. This is a permanent role.

Hours: 42 hours a week, including a 1-hour lunch break. Shifts are typically 6:30-15:00, 08:00-16:30, 9:00-17:30, 9:30-18:00 and 12:00-20:30.

The candidates for the Clinic Coordinator/Receptionist position need to be self-motivated and eager to learn, as well as able to take direct feedback on board that is constructive but not personal, given the busy nature of the clinic.

Clinic Coordinator / Receptionist duties:

You will need to provide all the information that the client requires to enjoy their visit to the clinic.
Meet and greet patients and ensure all the patients’ needs are met while visiting the practice
Liaising with Surgeons, Optometrists, Nurses and Patient Care Coordinators to ensure the smooth running of the patient's journey within the clinic
Managing and coordinating multiple complex diaries of 8 Optometrists and 4 Surgeons.
Initial point of contact and gatekeeping for all patients, daily vendors, visiting clinicians and contractors
Taking payments and processing refunds on several databases
Gathering feedback from patients via questionnaires, testimonials and electronic methods
Keeping clinic areas clean and tidy and of an excellent standard
To complete all relevant administration, including scanning patient information, booking appointments, preparing templates, updating patient databases and making sure legal documents are submitted correctly

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you don't wait for those issues to escalate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.
**Your Impact**
+ Respond to user-reported issues in adherence to established Service Level Agreements
+ Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
+ Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
+ Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
+ Provide timely feedback into the development process on customer-reported product problems
+ Document actions to effectively communicate information internally and to customers
+ Facilitate root cause investigations and manage the implementation of corrective and preventative measures
+ Previous experience with Endpoint Security software is required
+ SIEM experience, including -
+ Deep understanding of how SIEMs works
+ Experience in creating custom collections and data parsing
+ Experience in creating complex correlation rules, reports and dashboard
+ Experience in integration and implementation of SIEMs
+ Experience working with EDR tools
+ Experience with strong communication and customer service skills
+ Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
+ Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
+ 4+ years of experience as a Support Engineer
+ Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
+ Excellent written and verbal communication skills
+ Strong customer advocacy skills and experience, ability to work in difficult customer situations
+ Knowledge of Cloud infrastructure a plus
+ Experience in incident response a plus
+ Experience with scripting a plus
+ Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.

Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.

Your Impact

• Respond to user-reported issues in adherence to established Service Level Agreements
• Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
• Provide timely feedback into the development process on customer-reported product problems
• Document actions to effectively communicate information internally and to customers
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  
  

Qualifications

• Previous experience with Endpoint Security software is required
• SIEM experience, including -
• Deep understanding of how SIEMs works
• Experience in creating custom collections and data parsing
• Experience in creating complex correlation rules, reports and dashboard
• Experience in integration and implementation of SIEMs
• Experience working with EDR tools
• Experience with strong communication and customer service skills
• Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
• Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
• 4+ years of experience as a Support Engineer
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
• Excellent written and verbal communication skills
• Strong customer advocacy skills and experience, ability to work in difficult customer situations
• Knowledge of Cloud infrastructure a plus
• Experience in incident response a plus
• Experience with scripting a plus
• Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus.
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.