28 Care Services jobs in Mortlake

Office-Based, £30,000 - £1,000 DoE+ Excellent Benefits

Are you highly organised, proactive, and looking to build your career in legal support? Would you thrive in a fast-paced, prestigious legal environment where attention to detail and teamwork are key?

A prestigious barristers' chambers in central London is looking for a Legal Support Services Assistant to join their busy operations team. Working alongside two colleagues, you'll play an essential role in ensuring the smooth running of chambers, supporting barristers with document management, e-bundling, and other post and copy room needs.

This is a hands-on, fully office-based position that would suit someone practical, organised, and confident using IT systems. It's a great opportunity to gain experience in a respected chambers environment, working closely with barristers, clerks, and administrative staff.

Key Responsibilities

• Support barristers with document management, including e-bundling, printing, and collating legal bundles and law reports
• Manage post and copy room tasks, including stationery organisation and transfer of files between chambers, court, and barristers' home offices
• Handle electronic document management, uploading/downloading soft copy files and maintaining digital indexes
• Liaise with the clerking team and wider staff to ensure smooth daily operations
• Assist with logistics for court appearances and general administrative tasks as required

Skills & Experience

• Excellent organisational and prioritisation skills with the ability to manage a varied workload
• Strong interpersonal and communication skills, confident working with barristers, the clerking team and colleagues at all levels
• Strong IT skills and ability to learn new systems quickly (experience with e-bundling software or platforms like OneDrive is ideal)
• Reliable, professional, and calm under pressure
• A proactive, solutions-focused approach with great attention to detail
• Excellent communication skills both written and verbal
• Polite, friendly and of smart appearance
• Able to work well with a wide range of people, while also being confident working independently.
• Handle confidential information discreetly

What We're Looking For

You'll be someone who takes pride in supporting others, thrives in a traditional but friendly environment, and enjoys contributing to a well-run operation. The chambers operates with a strong sense of teamwork, inclusivity, and wellbeing, fostering a culture where everyone's contribution is valued.

Salary & Benefits

• Salary: 0,000- 1,000 (depending on experience)
• Hours: 40 hours per week on a shift system between 8am and 6.30pm
• Holiday: 20 days plus bank holidays (rising to 22 after one year and 25 after two)
• Pension: 6% employer contribution
• Additional benefits after probation: bonus scheme (up to 15% of salary), season ticket loan, permanent health insurance, life insurance, private medical insurance, and a bonus half-day 'birthday' holiday

This is a fantastic opportunity to join a respected and well-established chambers, gain insight into high-profile legal work, and develop your skills within a supportive and professional environment.

If you're practical, efficient, and eager to build your experience in legal operations, we'd love to hear from you.

Office-Based, £30,000 - £1,000 DoE+ Excellent Benefits

Are you highly organised, proactive, and looking to build your career in legal support? Would you thrive in a fast-paced, prestigious legal environment where attention to detail and teamwork are key?

A prestigious barristers' chambers in central London is looking for a Legal Support Services Assistant to join their busy operations team. Working alongside two colleagues, you'll play an essential role in ensuring the smooth running of chambers, supporting barristers with document management, e-bundling, and other post and copy room needs.

This is a hands-on, fully office-based position that would suit someone practical, organised, and confident using IT systems. It's a great opportunity to gain experience in a respected chambers environment, working closely with barristers, clerks, and administrative staff.

Key Responsibilities

• Support barristers with document management, including e-bundling, printing, and collating legal bundles and law reports
• Manage post and copy room tasks, including stationery organisation and transfer of files between chambers, court, and barristers' home offices
• Handle electronic document management, uploading/downloading soft copy files and maintaining digital indexes
• Liaise with the clerking team and wider staff to ensure smooth daily operations
• Assist with logistics for court appearances and general administrative tasks as required

Skills & Experience

• Excellent organisational and prioritisation skills with the ability to manage a varied workload
• Strong interpersonal and communication skills, confident working with barristers, the clerking team and colleagues at all levels
• Strong IT skills and ability to learn new systems quickly (experience with e-bundling software or platforms like OneDrive is ideal)
• Reliable, professional, and calm under pressure
• A proactive, solutions-focused approach with great attention to detail
• Excellent communication skills both written and verbal
• Polite, friendly and of smart appearance
• Able to work well with a wide range of people, while also being confident working independently.
• Handle confidential information discreetly

What We're Looking For

You'll be someone who takes pride in supporting others, thrives in a traditional but friendly environment, and enjoys contributing to a well-run operation. The chambers operates with a strong sense of teamwork, inclusivity, and wellbeing, fostering a culture where everyone's contribution is valued.

Salary & Benefits

• Salary: 0,000- 1,000 (depending on experience)
• Hours: 40 hours per week on a shift system between 8am and 6.30pm
• Holiday: 20 days plus bank holidays (rising to 22 after one year and 25 after two)
• Pension: 6% employer contribution
• Additional benefits after probation: bonus scheme (up to 15% of salary), season ticket loan, permanent health insurance, life insurance, private medical insurance, and a bonus half-day 'birthday' holiday

This is a fantastic opportunity to join a respected and well-established chambers, gain insight into high-profile legal work, and develop your skills within a supportive and professional environment.

If you're practical, efficient, and eager to build your experience in legal operations, we'd love to hear from you.

• Develop and execute strategic plans for community support services, aligning with the organization's mission and objectives.
• Oversee the management and delivery of various support programs, ensuring effectiveness, efficiency, and accessibility.
• Lead, mentor, and inspire a team of service managers and support staff, fostering a culture of collaboration, innovation, and continuous improvement.
• Manage budgets, allocate resources effectively, and ensure financial accountability for all service areas.
• Develop and maintain strong partnerships with external stakeholders, including local authorities, healthcare providers, community groups, and other charities.
• Ensure compliance with all relevant legislation, regulations, and quality standards within the social care and community support sectors.
• Monitor service performance, collect data, and produce reports on outcomes, impact, and key performance indicators.
• Identify funding opportunities and contribute to grant writing and fundraising efforts.
• Champion the needs of service users, ensuring their voices are heard and integrated into service design and delivery.
• Oversee the development and implementation of safeguarding policies and procedures.
• Drive innovation in service delivery models to address evolving community needs.
• Represent the organization at relevant forums, conferences, and meetings.

• Master's degree in Social Work, Community Development, Public Administration, or a related field.
• A minimum of 10 years of progressive experience in the community and social care sector, with at least 5 years in a senior leadership or management role.
• Proven track record of successfully developing and managing large-scale support services and teams.
• In-depth knowledge of social care legislation, policies, and best practices.
• Strong understanding of safeguarding principles and procedures.
• Demonstrated experience in strategic planning, budget management, and performance monitoring.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proven ability to build and manage effective stakeholder relationships.
• Experience in remote team management and collaboration tools.
• Strong analytical and problem-solving abilities.
• Passion for social justice and a commitment to empowering vulnerable individuals and communities.
• Proficiency in relevant software and data management systems.

The company

At Fora, we’re fueled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.   

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate.  Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home.  

Fora is London’s leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week.  We pride ourselves on being a highly collaborative team, with our best work happening in-person, at our Fitzrovia-based headquarters.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way. 

The role

We are recruiting for a Head of IT Support Services to lead our customer-facing support function across 65+ sites. This is a senior role, ideal for someone who has built their career on a strong technical foundation and has since evolved into a proven leader.

The successful candidate will combine hands-on technical credibility with the ability to manage and inspire a geographically dispersed team. They will shape processes, drive service improvements, and ensure that our IT support function delivers exceptional availability, reliability, and customer experience at scale.

This role requires a balance of strategic leadership and operational oversight—from mentoring engineers and managing stakeholders, to ensuring the continued success of our network based on Ruckus, Meraki and Cisco, and AV based on Yealink, and workspace technologies. Some out-of-hours work will be required.

• Lead, coach, and develop a team of 8 IT Support Engineers across multiple sites.

• Set the standard for customer experience by ensuring high availability, reliability, and performance of IT services.    
• Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting.

• Ensuring site documentation is available and up to date for the support teams

• Responsible for organising and managing an Out of Hours rota for the support of our customers outside of normal working hours.
• Producing and publishing the weekly, monthly, statistics related to Client IT Support.
• Working with internal and external stakeholders on the support of Customer IT Infrastructure related technologies.
• Act as the Senior escalation point for support teams for technical issues impacting the availability, reliability and performance of networks for our clients.
• Attendance at client meetings where required to represent the Company for all IT Related support issues.
• Feedback to IT Infrastructure Team where improvements can be made to processes or drive efficiencies.
• Weekend and out of office hours work maybe required for customer support issues.
• Knowledge of IT infrastructure to work on other projects as required and further the goals of the department and wider business.
• Field based and 5 days working across our portfolio.

Requirements

• Proven progression from technical IT roles into team leadership or management.

• Strong background in IT support and infrastructure, ideally within a multi-site, customer-facing environment.     Confident working with customers.
• Familiarity with managed service providers, network operations, and AV/meeting room technologies.
• Background and experience of IT organisations, ideally coming from a support background within an IT Service Provider.

• Experience in a client focused organisation.
• Good understanding and technical knowledge of current wifi, Lan, and PC operating systems, hardware, protocols and standards.
• Hands-on knowledge of collaboration and conferencing platforms (Microsoft Teams, Zoom, Webex).
• Experience working and implementing ITIL Processes.
• Networking qualifications and Relevant experience within a multisite industry

Benefits

At The Office Group, we know that  work isn’t just about working. We offer all of our employers a fantastic range of benefits, including;

• Field based and 5 days working across our portfolio
• Bonus
• 28 days annual leave
• Birthday off
• 2 weeks work from anywhere
• Annual leave purchase scheme
• Healthshield
• Study support
•  5% Pension scheme
• Life Assurance
• Discounted Gym membership
• Season Ticket Loan
• Cycle to Work Scheme
• 25% Discount at Fora Cafes

• Discounted event spaces

• Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
• Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
• Identify recurring technical issues and proactively suggest improvements to products or processes.
• Monitor system performance and provide feedback on potential issues or enhancements.
• Ensure customer satisfaction by delivering timely and effective technical support.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
• Participate in training sessions to enhance product knowledge and support skills.
• Assist with user onboarding and training on our client's platform features.

• Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
• Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
• Excellent diagnostic and problem-solving skills with a methodical approach.
• Outstanding customer service and communication skills, both written and verbal.
• Ability to explain technical information clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to work independently and manage time effectively in a remote environment.
• A proactive attitude and a passion for helping others.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Respond to and resolve high-priority IT incidents, ensuring minimal disruption to business operations.
• Manage user accounts, permissions, and access controls across various systems.
• Install, configure, and maintain desktop hardware, software, and peripherals.
• Perform system administration tasks, including server maintenance and patching.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist in the implementation of new IT projects and system upgrades.
• Mentor and provide guidance to junior IT support staff.
• Manage IT asset inventory and procurement processes.
• Proactively identify potential IT issues and implement preventative measures.

• Proven experience (minimum 5 years) in IT support, with at least 2 years in a senior role.
• In-depth knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and Group Policy management.
• Experience supporting financial services applications is a strong advantage.
• Excellent diagnostic and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are desirable.
• Ability to work effectively under pressure and manage multiple priorities.
• Commitment to providing exceptional customer service.

• Provide advanced technical support for cloud infrastructure and SaaS applications via various channels (phone, email, chat, ticketing system).
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by enterprise clients.
• Escalate unresolved issues to Tier 3 support or engineering teams, providing detailed diagnostic information.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and guide junior support engineers, sharing technical expertise and best practices.
• Proactively monitor system performance and identify potential issues before they impact clients.
• Collaborate with product management and engineering teams to identify root causes of recurring issues and advocate for product improvements.
• Manage customer relationships, ensuring timely and effective resolution of support requests.
• Participate in on-call rotations for urgent after-hours support.
• Contribute to the development and implementation of support strategies and tools.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4-6 years of experience in technical support, helpdesk, or systems administration, with a focus on cloud environments.
• Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and experience with major cloud providers (AWS, Azure, GCP).
• Proficiency in operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and scripting languages (e.g., PowerShell, Bash).
• Experience troubleshooting web applications, APIs, and databases.
• Excellent analytical and problem-solving skills with a methodical approach.
• Exceptional customer service orientation and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with ITIL best practices and ITSM tools is highly desirable.
• Relevant certifications (e.g., AWS Certified Solutions Architect, MCSA) are a plus.