35 Care Services jobs in Watton

• Manage and lead a team of care assistants, providing guidance and support.
• Oversee the assessment, planning, implementation, and evaluation of client care plans.
• Ensure compliance with all legal requirements, CQC standards, and company policies.
• Conduct regular supervisions and appraisals for care staff.
• Manage staff recruitment, training, and ongoing professional development.
• Handle client and family communications, resolving issues and ensuring satisfaction.
• Develop and maintain effective working relationships with external agencies and healthcare professionals.
• Manage the scheduling of care staff to ensure adequate coverage.
• Promote a person-centred approach to care at all times.

• NVQ Level 3 or 4 in Health and Social Care (or equivalent).
• Proven experience in a senior care or management role within domiciliary care.
• Excellent understanding of CQC regulations and quality standards.
• Strong leadership, management, and team-building skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in IT, including care planning software and Microsoft Office.
• Ability to work under pressure and manage competing priorities.
• Full UK driving licence and access to a vehicle.

Number of jobs available

1

Region(s)

East of England

City/Town

King's Lynn

Office Location

Bircham Newton – CITB, Bircham Newton, Kings Lynn, Norfolk PE31 6RH

Departmental Grade

Team Member.TM2

Post Type

Permanent

Working Pattern

Full Time

Salary

£24,300 - £9,700

Details

Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton.

In this dynamic role, you'll be at the heart of our training operations working with multiple different teams across the college. You will be responsible for ensuring smooth administrative processes and a positive experience for learners, colleagues, and visitors.

About the Role

Role: Support Services Administrator

Location: Bircham Newton, King's Lynn, Norfolk, PE31 6RH – please note this is a rural location with limited public transport

Hours of Work: Full-time (35 hours per week)

Working Pattern: Monday - Thursday Friday days per week in the office)

Contract: Permanent

Grade: TM2

Target Salary: £2 784 per annum

What You'll Be Doing:

• Provide timely and efficient customer service to both internal and external stakeholders
• Accurately complete a wide range of administrative tasks and maintain records to support training delivery
• Proactively plans activities and prioritizes workloads to achieve deadlines
• Upload learner requirements to internal systems to enable progression to EPA within set timescales
• Use internal and external systems in line with CITB, awarding organisation, funding, and scheme requirements
• Supervise and invigilate learner assessments and exams, ensuring compliance with all relevant regulations
• Manage learner registrations, enrolments, qualification claims, and data updates in accordance with awarding body requirements
• Collaborate with colleagues to ensure seamless coverage during absences
• Support purchasing activities to ensure timely availability of materials and resources
• Respond to enquiries and work collaboratively to find solutions
• Attend team meetings, workshops, and training sessions to stay current with industry changes
• Promote and maintain a safe, inclusive, and supportive learning environment
• Be flexible to work at other sites such as Erith or Inchinnan to attend training or meetings

Your Experience:

• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience
• Minimum of 3 GCSEs (or equivalent) including Maths and English
• Intermediate proficiency in Microsoft Office applications, including competence in Excel
• Confident using databases and previous experience using Aptem LMS would be an advantage
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving abilities
• Self-motivated, well-organised, and able to work independently
• Effective team player with a professional and enthusiastic approach
• Ability to interpret and share information clearly
• Experience working in an educational setting would be an advantage
• Understanding of certification schemes in construction training would be an advantage
• For full details, please refer to the Role Profile.

What You'll Get in Return:

We look after our instructors like they look after their rigs

• Free onsite lunch
• Free onsite parking
• Free onsite gym
• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Flexible benefits, including ability to purchase additional leave
• Generous pension scheme (up to 9% employer contribution)
• Life assurance
• 2 paid volunteering days per year
• Employee Assistance Programme
• We Care 24/7 GP Service

Why Join CITB?

At CITB, we're dedicated to shaping the future of the construction industry by supporting learners and professionals across the UK. You'll be part of a supportive team that values collaboration, innovation, and personal growth.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. An enhanced DBS with children's barred list is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.

Contact and additional information

For general queries or support with your application, please contact CITB's Talent Acquisition Team on

or

For general queries regarding your application, please contact our customer contact services CITB-recruitment- or

Closing Date:

19/10/2025, 23:55 hours

1st Interview dates

TBC

Salary

£24,527

Working Pattern

Full Time

Vacancy Approach

External

Location

Norwich

Region

East of England

Closing Date

26-Sep-2025

Business Unit

Norwich

Post Type

Permanent

Civil Service Grade

AA

Number of jobs available

1

Reserve List

12 Months

Job ID

9749

Job description

Overview of the job

This is an administrative job in an establishment.

Summary The job holder will provide administrative support within the Business Hub including switchboard duties, post distribution, filing, photocopying and typing (if qualified typist).

This is a non-operational job with no line management responsibilities.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Operate the switchboard appropriately by identifying the caller's needs ensuring all messages are communicated to the appropriate parties.
• Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and make sure it is kept securely at all times.
• Receive/distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.
• Send, collect and distribute faxes to appropriate staff.
• Forward any mail on to establishments for prisoners who have transferred.
• Make sure investigation and hearing tapes are transcribed in an efficient and accurate manner (if qualified typist).
• Provide copy typing provision when required (if qualified typist).
• Keep securely copies of all documentation, either in hard copy or electronic form.
• Process Chaplaincy paperwork including prisoner applications and arranging visits.
• Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in establishment.

Undertake administrative tasks including:

• Provide administrational assistance in area of work.
• Maintain accurate filing system for area of work.
• Respond to queries relating to area of work, redirecting w required.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (w specified in Wales) Welsh.

Behaviours

• Developing Self and Others
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Hours of Work (Unsocial Hours) Allowances

37 hour working week.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

• The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

• After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
• All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

• All candidates are subject to security and identity checks prior to taking up post
• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
• To Ministry of Justice Resourcing team (resourcing-management-);
  To the Civil Service Commission (details available- )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 9749

HMPPS

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 9749

• Band 2 SSA Business Hub JD281 (Job Description Attachment)

Behaviours

Behaviours Application Form Question Word Limit

250

Communicating and Influencing

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Evidence of Experience

CV or Work History, Statement of Suitability

Interview Dates

Interviews expected to be held W/c 06/10/2025 - TBC

Behaviours

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Level of security checks required

Enhanced Baseline Standard (EBS)

• Provide clinical leadership and operational management for community support services.
• Develop, implement, and review individualised care and support plans.
• Supervise, mentor, and support a team of care workers and support staff.
• Ensure compliance with all relevant legislation, regulatory standards, and company policies.
• Conduct regular assessments of service user needs and monitor the effectiveness of care delivery.
• Manage staff rotas, training, and professional development.
• Act as a point of contact for service users, their families, and external agencies.
• Promote a culture of safety, dignity, and respect within the team and among service users.
• Participate in on-call rotas as required.
• Contribute to the strategic development and improvement of services.

• Registered Nurse (RGN/RMN) or equivalent qualification in Social Work, Health and Social Care, or a related discipline.
• Significant experience working within community care or social services, with at least 3 years in a leadership role.
• In-depth knowledge of relevant legislation and CQC standards.
• Proven ability to lead and motivate a team.
• Excellent communication, assessment, and care planning skills.
• Strong understanding of safeguarding vulnerable adults and children.
• Proficiency in IT skills, including care management software.
• Commitment to ongoing professional development.
• A full UK driving licence and access to a vehicle is essential for this community-based role.

• Oversee the scheduling and coordination of care worker visits to ensure clients receive timely and consistent support.
• Conduct client assessments and develop personalized care plans, regularly reviewing and updating them based on changing needs.
• Manage a caseload of clients, acting as their primary point of contact and ensuring their care needs are met to a high standard.
• Supervise, mentor, and support a team of care workers, providing guidance and addressing any concerns.
• Ensure compliance with all relevant regulatory requirements, policies, and procedures within the care sector.
• Maintain accurate and confidential client records, including care plans, visit logs, and communication notes.
• Liaise with clients, their families, healthcare professionals, and social services to ensure integrated care delivery.
• Respond promptly and effectively to emergencies, safeguarding concerns, and complaints.
• Participate in the on-call rota to provide out-of-hours support when required.
• Identify training needs for care staff and contribute to their professional development.
• Contribute to the continuous improvement of care services and operational efficiency.
• Promote a positive and supportive work environment for the care team.

• NVQ/QCF Level 5 Diploma in Health and Social Care (or equivalent qualification).
• Minimum of 5 years of experience in the care sector, with at least 2 years in a supervisory or coordination role within domiciliary care.
• In-depth understanding of CQC regulations and best practices in home care.
• Proven experience in developing and implementing care plans.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational and time-management abilities, essential for managing a remote workload.
• Ability to remain calm and professional under pressure.
• Proficiency in care management software and MS Office.
• A compassionate and empathetic approach to care delivery.
• Willingness to undergo enhanced DBS checks.
• Demonstrated leadership capabilities and the ability to motivate a team.

• Develop, implement, and continuously review individualised care plans for clients receiving domiciliary care, ensuring they meet client needs and preferences.
• Manage the scheduling and deployment of care staff, ensuring appropriate skill mix and availability to meet service demands.
• Conduct initial assessments of potential clients to determine care needs and develop appropriate support plans.
• Maintain regular communication with clients, their families, and other healthcare professionals to ensure seamless care delivery and address any concerns promptly.
• Supervise, support, and mentor a team of care workers, providing guidance, training, and performance feedback.
• Ensure all care services are delivered in compliance with regulatory requirements (e.g., CQC standards), company policies, and best practice guidelines.
• Manage client records and documentation accurately, including assessments, care plans, and progress notes, utilising digital care management systems.
• Handle complaints and safeguarding concerns effectively, initiating investigations and implementing appropriate actions.
• Participate in on-call rotas as required, providing out-of-hours support and decision-making.
• Contribute to the continuous improvement of care service delivery and operational efficiency.

• A relevant qualification in Health and Social Care (e.g., NVQ/QCF Level 3 or above) or equivalent professional experience.
• A minimum of 4 years of experience in a care coordination, supervisory, or management role within domiciliary care or a similar community-based care setting.
• In-depth knowledge of CQC regulations and standards for domiciliary care providers.
• Proven experience in care planning, risk assessment, and safeguarding vulnerable adults.
• Excellent leadership, team management, and motivational skills.
• Strong IT proficiency, including experience with care management software and Microsoft Office Suite.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work autonomously, manage time effectively, and make sound decisions in a remote work environment.
• A valid driver's license and access to a reliable vehicle is not required for this remote role.
• A strong commitment to delivering person-centred care and promoting independence.

• Provide direct support and care to individuals with complex needs, promoting independence and well-being.
• Lead and supervise a team of Support Workers, providing guidance and mentorship.
• Develop, implement, and review personalised care and support plans.
• Administer medication as prescribed and maintain accurate records.
• Assist service users with personal care, daily living activities, and household tasks.
• Support individuals in accessing community resources, social activities, and employment opportunities.
• Ensure adherence to safeguarding policies and procedures, reporting any concerns.
• Maintain accurate and up-to-date records of care provided.
• Communicate effectively with service users, families, external agencies, and the wider care team.
• Participate in staff meetings, training sessions, and on-call duties.
• Uphold the dignity, rights, and choices of all service users.
• Act as a positive role model for the support team.

• NVQ/QCF Level 3 or equivalent in Health and Social Care.
• Minimum of 3-5 years of experience in a care or support worker role, with some experience in a senior or supervisory capacity.
• Experience working with individuals with learning disabilities, mental health conditions, or complex care needs.
• Strong understanding of safeguarding vulnerable adults and children.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively within a team and manage junior staff.
• Proficiency in record-keeping and care planning.
• Knowledge of relevant legislation and best practices in social care.
• Full UK driving licence and access to a vehicle may be required.
• A compassionate, patient, and resilient nature.

Join our dedicated team at NR Care Ltd as a Home Care Worker, where your passion for helping others can truly make a difference We're all about providing top-notch, person-centered care to adults across Norfolk, focusing on their independence and choice. As a local, independent company, we pride ourselves on fostering a community of belonging and commitment. Whether you're assisting with everyday tasks or more complex needs, you'll be offering the compassionate support that empowers our service users. If you're enthusiastic, honest, and ready to contribute to a caring community, we want you on our team We're looking for individuals who share our values of communication, fairness, and equity, ensuring that everyone receives the best possible care. With us, you'll not only find a rewarding career but also become part of a passionate and supportive team that values your contributions. Apply today and help us continue making a real impact

• Provide personalized care and support to adults with various needs, ensuring each individual's dignity and independence are respected.
• Assist clients with daily activities such as bathing, dressing, cooking, and cleaning, tailoring support to their specific requirements.
• Communicate effectively with clients and their families to understand their needs and adapt care plans accordingly.
• Work collaboratively with healthcare professionals to ensure a high standard of care and well-being for each service user.
• Maintain accurate and timely records of care provided, upholding the values of honesty and transparency in all interactions.

• Minimum of 1 year experience in a caregiving or similar role.
• Possess a valid driver's license and reliable transportation.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to maintaining high standards of person-centered care.

Immediate starts available if your enhanced DBS is registered on the update service and your training is up to date.

• Company pension
• Referral program

Join NR Care Ltd as a Home Care Worker in Norfolk. Provide compassionate, person-centered care and make a meaningful difference in people's lives. Apply today to start your rewarding career

We are Hiring: Care Assistant (Reepham, Cawston, Lyng & Lenwade)

Heart to Heart Home Care – Person-centered, Community Focused

At Heart to Heart Home Care, we are a small, family-run company based in Reepham, supporting elderly clients within a 4-mile radius—including Cawston, Lenwade, and Lyng. We are proud of the excellent, person-centred care we provide and are passionate about treating our clients as we would our own loved ones.

We're growing rapidly due to our strong local reputation and are now looking for a Care Assistant who is an excellent communicator, works well in a friendly and welcoming team, and is committed to delivering high-quality, compassionate care.

Working Hours:

Our care calls take place between 6:30am and 10:15pm, split into two daily shifts:

• Morning and Lunch
• Afternoon and Evening

Team members work alternate weekends, with an enhanced hourly rate for weekend shifts.

About the Role:

We're looking for someone who brings warmth, professionalism, and a genuine commitment to helping others. Experience in care is helpful, but not essential—we offer full training and a structured induction for the right person.

We are especially interested in candidates who:

• Communicate clearly, confidently, and with empathy
• Work well within a small, supportive team
• Are proactive and dependable
• Understand the importance of building relationships with both clients and colleagues
• Hold a full driving licence and have access to a vehicle (due to our rural client base)
• Are happy to work alternate weekends

Key Responsibilities:

• Provide personal care and support with daily living tasks
• Offer companionship and emotional reassurance
• Prepare meals and ensure dietary needs are met
• Support with light housekeeping
• Observe and report changes in a client's condition
• Follow detailed care plans and communicate effectively with the wider care team

What We Offer:

Work-Life Balance and Flexibility

We understand family life and personal commitments. We work hard to ensure your schedule fits around your needs.

Supportive Team Culture

You will work alongside a small, dedicated team that values communication, respect, and mutual support. Our Registered Manager (Carolyn) and Senior (Danni) are always available and included on the rota—you'll never feel alone in your role.

Training and Career Progression

We are a growing business and offer a range of accredited training opportunities. Whether you are just starting in care or looking to advance, we'll support your development.

Enhanced Weekend and Bank Holiday Pay

We value your time, especially at weekends. You will receive enhanced pay for weekend shifts and double pay on bank holidays.

Minimal Travel Time

We operate solely in Reepham, Cawston, Lenwade and Lyng—no long drives between clients or county-wide travel.

Interested in applying?

We would love to hear from you.

Visit:

Call us:

Join a team that truly values you—and where communication, teamwork, and compassion are at the heart of everything we do.

Job Types: Full-time, Part-time

Pay: £12.75-£13.50 per hour

Benefits:

• Company pension
• Free parking
• Store discount

Application question(s):

• Are you located in or nearby to Reepham, Cawston, Lyng or Lenwade, Norfolk?

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: On the road