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Account Manager – Freight Forwarding

Location: Heathrow (Office Based)

Salary: Up to £50,000

Join a leading name in global freight forwarding, supporting key customers and driving growth within an established commercial team.

What you’ll be doing:

• Manage and develop a portfolio of key client accounts
• Strengthen relationships to ensure long-term customer retention
• Identify and convert new business and upsell opportunities
• Coordinate with internal operations and commercial teams to deliver seamless service across Air, Sea and Road freight
• Prepare quotations, rate proposals and presentations
• Review account performance, profitability, and pipeline activity
• Handle negotiations and ensure competitive, sustainable pricing

What we’re looking for:

• Proven experience in freight forwarding account management or customer service
• Strong commercial awareness and confident negotiation skills
• Solid understanding of import/export operations
• Excellent communication and relationship-building ability
• Organised, proactive, and comfortable working in a fast-paced environment

Why join?

• Work with a respected global forwarder with strong brand reputation
• Be part of a professional, supportive Heathrow-based team
• Competitive salary up to £50,000 with genuine career progression

Apply today or contact us in confidence to learn more.

• Coordinate and manage the shipment of goods via various transportation modes (road, rail, air, sea).
• Liaise with clients, carriers, customs brokers, and other third parties to ensure timely and cost-effective delivery.
• Prepare and process all necessary shipping documentation, including bills of lading, customs declarations, and import/export permits.
• Track shipments and provide regular updates to clients on the status of their consignments.
• Resolve any logistical issues or disruptions that may arise during transit.
• Ensure compliance with all relevant international trade regulations, customs requirements, and company policies.
• Maintain accurate records of all shipments and associated costs.
• Optimize routes and carrier selection to enhance efficiency and reduce expenses.
• Collaborate with the sales and operations teams to meet client needs and service level agreements.
• Contribute to the continuous improvement of logistics processes.

• Proven experience in logistics, freight forwarding, or supply chain management.
• Solid understanding of international shipping procedures, documentation, and customs regulations.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Proficiency in logistics software and MS Office Suite.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work effectively in a hybrid work environment, balancing remote tasks with on-site responsibilities.
• Knowledge of Incoterms and their application.
• Bachelor's degree in Logistics, Supply Chain Management, or a related field, or equivalent experience.

• Coordinate and manage all aspects of the shipping process, including air, sea, and road freight.
• Prepare and process shipping documentation, such as bills of lading, customs declarations, and invoices.
• Liaise with clients to understand their shipping requirements and provide timely updates on shipment status.
• Book cargo space with carriers and negotiate rates.
• Track shipments from origin to destination, proactively identifying and resolving any delays or issues.
• Manage customs clearance processes, ensuring compliance with all relevant regulations.
• Maintain accurate and organized records of all shipments and associated documentation.
• Communicate effectively with internal departments, overseas partners, and service providers.
• Handle customer inquiries and resolve any logistical challenges efficiently.
• Contribute to the continuous improvement of logistics processes and procedures.

• Proven experience in logistics, freight forwarding, or a similar supply chain role.
• Strong knowledge of shipping regulations, Incoterms, and customs procedures.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in MS Office Suite, particularly Excel. Experience with freight management software is a plus.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and partners.
• Ability to work independently and as part of a team in a demanding environment.
• Detail-oriented with a high level of accuracy.
• Problem-solving skills and a proactive approach to identifying and resolving issues.
• Customer-focused attitude with a commitment to delivering high-quality service.
• Flexibility to adapt to changing priorities and workloads.

• Coordinate and manage inbound and outbound shipments via various modes of transport (air, sea, road).
• Book cargo space with carriers and negotiate rates where applicable.
• Track shipments in real-time and provide updates to customers and stakeholders.
• Prepare and process all necessary shipping documentation, including Bills of Lading, customs declarations, and invoices.
• Liaise with customs brokers, warehouses, and other logistics partners to ensure smooth transit.
• Resolve logistical issues and delays promptly and effectively.
• Maintain accurate and up-to-date records in the company's logistics management system.
• Communicate proactively with customers regarding shipment status, potential issues, and delivery schedules.
• Ensure compliance with all relevant transport regulations and international trade laws.
• Assist with the auditing of freight invoices and payments.
• Identify opportunities for process improvements to enhance efficiency and reduce costs.
• Handle customer inquiries and provide exceptional service.
• Collaborate with sales, operations, and finance teams to ensure seamless workflow.
• Manage multiple shipments and priorities simultaneously.
• Stay informed about industry trends and changes in logistics regulations.

• Previous experience in logistics, freight forwarding, or supply chain management.
• Familiarity with different modes of transportation (air, sea, road) and their documentation requirements.
• Understanding of customs procedures and international trade regulations is a plus.
• Proficiency in using logistics management software and Microsoft Office Suite.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Problem-solving aptitude and ability to make sound decisions under pressure.
• Customer-centric approach.
• Degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Adaptability and willingness to learn new processes and systems.

• Coordinate and manage international and domestic freight movements via air, sea, and road.
• Arrange shipments, prepare necessary documentation (e.g., bills of lading, customs declarations, commercial invoices), and ensure compliance with all relevant regulations.
• Book cargo space with carriers and negotiate competitive freight rates.
• Track shipments in real-time and provide regular updates to clients regarding shipment status and potential delays.
• Liaise closely with clients, overseas agents, customs brokers, and transport providers to ensure seamless operations.
• Resolve any issues or discrepancies that may arise during transit, such as customs holds, damage claims, or delivery exceptions.
• Maintain accurate and up-to-date records of all shipments and related documentation within the company's logistics software.
• Assist with the processing of invoices and payments related to transportation and logistics services.
• Identify opportunities for process improvements and cost savings within the logistics chain.
• Stay informed about changes in international trade regulations, customs procedures, and transportation policies.
• Provide exceptional customer service, building and maintaining strong client relationships.

• A minimum of 3 years of experience in logistics coordination, freight forwarding, or a related supply chain role.
• Strong understanding of international shipping procedures, customs regulations, and Incoterms.
• Proficiency in using logistics software and ERP systems.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently and proactively in a remote work environment.
• Attention to detail and a commitment to accuracy.
• Familiarity with various cargo types and handling requirements is a plus.
• An understanding of import/export documentation is essential.

A market-leading freight and logistics company, with a global footprint, is seeking a strategic and results-driven Business Development Manager to lead growth within its road freight division. Known for its exceptional staff retention, clear career progression, and commitment to employee development, they are offering a rare opportunity to thrive in a fast-paced, supportive environment. You’ll be at the forefront of expanding the road freight division, building long-term client relationships, and driving revenue across key domestic and European routes. If you're passionate about logistics and ready to accelerate your career with a company that truly values its people, this is your next move.

Must have previous experience in Freight OR Logistics

Offer

• Monday to Friday 0930hrs - 1730hrs
• Remote Working
• £50,000 - £70,000 & company car
• Up to 20% Commission
• 25 days annual leave plus bank holidays
• Private healthcare

Responsibilities

• Generate new business in line with agreed financial targets.
• Work with prospective and existing customers to devise and sell Forwarding solutions.
• Manage the overall process of customer enquiries.
• Report business development progress weekly to the COO.
• Conduct market research and gain market intelligence sufficient to develop a pool of business opportunities.
• Identify, assess and report opportunities for growth and development via new customers, new routes and new services

Skills

• Self-starter who can use their initiative and can adapt to various situations
• High drive to deliver excellent customer service
• Highly organised with a willingness to learn and develop
• Strong team player
• Cold Calling

If you would like to find out more please get in touch with me as soon as possible on .

Look forward to hearing from you!

• Oversee and manage the day-to-day operations of freight forwarding, including air, sea, and road transport.
• Coordinate with shipping lines, airlines, trucking companies, and customs brokers to arrange timely and cost-effective movement of goods.
• Prepare and process all necessary shipping documentation, including bills of lading, customs declarations, and commercial invoices.
• Track shipments in real-time and proactively communicate any delays or issues to clients and internal stakeholders.
• Negotiate rates and service agreements with carriers and suppliers to ensure competitive pricing and optimal service levels.
• Resolve logistical challenges and customer service issues efficiently and professionally.
• Ensure compliance with all relevant international trade regulations, customs requirements, and transportation laws.
• Maintain accurate records of all shipments, costs, and operational data within the company's Transportation Management System (TMS).
• Identify opportunities for process improvements and cost savings within the logistics operations.
• Mentor and provide guidance to junior logistics team members.
• Conduct performance reviews and contribute to the development of the logistics team.
• Liaise with sales and operations teams to ensure seamless client service delivery.

• Minimum of 3-5 years of experience in logistics, freight forwarding, or supply chain management.
• Strong understanding of international shipping procedures, customs regulations, and Incoterms.
• Proven experience in coordinating multiple transport modes (air, sea, road).
• Proficiency in using logistics software and Transportation Management Systems (TMS).
• Excellent negotiation, communication, and interpersonal skills.
• Strong organizational and problem-solving abilities, with a keen eye for detail.
• Ability to work effectively under pressure and manage competing priorities.
• Demonstrated experience in a supervisory or mentoring role is advantageous.
• Familiarity with customs brokerage processes is a plus.
• Proficiency in Microsoft Office Suite, particularly Excel.

• Manage and oversee the end-to-end process of international freight forwarding, including sea, air, and road transport.
• Coordinate with shipping lines, airlines, hauliers, and customs brokers to ensure smooth transit of goods.
• Prepare and process all necessary documentation, including bills of lading, customs declarations, and import/export permits.
• Track shipments in real-time, proactively identifying and resolving any delays or issues.
• Ensure compliance with all relevant international trade regulations, customs procedures, and transportation laws.
• Communicate effectively with clients, providing regular updates on shipment status and addressing inquiries.
• Negotiate rates and service agreements with carriers and suppliers to optimise costs and service levels.
• Maintain accurate records of all shipments, charges, and documentation within the company's logistics software.
• Manage customs clearance processes, ensuring all duties and taxes are calculated and paid correctly.
• Troubleshoot and resolve any logistical challenges that may arise during transit.
• Mentor and support junior members of the logistics team, providing guidance and training.

• Proven experience (5+ years) in freight forwarding, logistics coordination, or a similar international shipping role.
• Strong understanding of international shipping procedures, Incoterms, and customs regulations.
• Proficiency in using freight management software and ERP systems.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work under pressure and manage competing priorities in a fast-paced environment.
• Meticulous attention to detail and a commitment to accuracy.
• Familiarity with import/export documentation and processes.
• A degree or relevant professional qualification in logistics or supply chain management is advantageous.
• Experience in supervising or mentoring junior staff.

• Coordinate the end-to-end shipment process for international and domestic freight, including air, sea, and road transport.
• Manage and maintain accurate shipping documentation, including bills of lading, customs declarations, and invoices.
• Liaise effectively with shipping lines, airlines, freight forwarders, and customs brokers to ensure smooth transit.
• Track shipments and provide timely updates to clients and internal stakeholders regarding status and potential delays.
• Identify and resolve logistical issues, such as customs clearance problems, transit delays, or damaged goods.
• Negotiate rates and service agreements with carriers and suppliers.
• Ensure compliance with all relevant international trade regulations, customs procedures, and safety standards.
• Process freight invoices and reconcile charges.
• Contribute to process improvement initiatives to enhance efficiency and reduce costs.
• Mentor and support junior logistics team members.
• Maintain strong relationships with clients, understanding their needs and providing exceptional service.
• Utilize logistics software and systems to manage operations effectively.

• Proven experience in freight forwarding, logistics, or supply chain management, ideally 3+ years.
• Thorough understanding of international shipping procedures, customs regulations, and incoterms.
• Experience with various transport modes (air, sea, road).
• Excellent organizational and time management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using logistics management software and MS Office Suite.
• Effective communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• A detail-oriented approach with a commitment to accuracy.
• Team player with the ability to work independently.