8 Carnival Uk jobs in Southampton
Carnival UK Contact Centre Support Advisor
Southampton, South East
Carnival Cruise Line
Posted 5 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and full home working.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton, or an on line teams interview.
Interview dates will be throughout July and August, and early September.
Start dates: 8th September and 13th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and full home working.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton, or an on line teams interview.
Interview dates will be throughout July and August, and early September.
Start dates: 8th September and 13th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
0
Carnival UK Contact Centre Support Advisor
Southampton, South East
Carnival Cruise Line
Posted 5 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and full home working.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton, or an on line teams interview.
Interview dates will be throughout July and August, and early September.
Start dates: 8th September and 13th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and full home working.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton, or an on line teams interview.
Interview dates will be throughout July and August, and early September.
Start dates: 8th September and 13th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
1
Carnival UK Contact Centre Sales Advisor
Southampton, South East
Carnival Cruise Line
Posted 6 days ago
Job Viewed
Job Description
**Job Description**
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guestu2019s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Use product knowledge and sales conversation techniques to meet targets
Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guestu2019s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Use product knowledge and sales conversation techniques to meet targets
Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
2
Carnival UK Contact Centre Sales Advisor
Southampton, South East
Carnival Cruise Line
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guestu2019s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Use product knowledge and sales conversation techniques to meet targets
Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guestu2019s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Use product knowledge and sales conversation techniques to meet targets
Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
3
Carnival UK Guest Relations Complaints Specialist
Southampton, South East
Carnival Cruise Line
Posted 21 days ago
Job Viewed
Job Description
**Job Description**
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Guest Relations Complaints Specialist within our Contact Centre Operation.
**Key Responsibilities Include**
Managing customer contact throughout the complaint process.
Respond to all guest complaints with a high standard of professionalism and empathy and with solutions in line with agreed compensation guidelines. Escalating concerns and any potential risks accordingly that may result in negative guest sentiment or brand reputational damage.
Trusted resolution expert responding promptly to complaints and managing case load within agreed service levels and ABTA regulated time frames.
Providing high-quality service to our guests from across all areas of the guest journey from pre booking to post cruise.
This role is classified as CUK12 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective written and verbal communication skills
Great customer service skills, with the desire to go the extra mile for our guests
Resolution techniques to resolve cases on first contact and meet targets
Ability to solve problems
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
Proven experience in Contact Centre customer services/ complaints environment
**Complaint Guest Relations Specialist: What you need to know**
Interview process will include an online assessment and an in person interview at Carnival House
Interviews will take place on various dates throughout August 2025
Start date u2013 8 th September 2025
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and thatu2019s a responsibility we take seriously.
Weu2019re part of Carnival Corporation, the worldu2019s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Guest Relations Complaints Specialist within our Contact Centre Operation.
**Key Responsibilities Include**
Managing customer contact throughout the complaint process.
Respond to all guest complaints with a high standard of professionalism and empathy and with solutions in line with agreed compensation guidelines. Escalating concerns and any potential risks accordingly that may result in negative guest sentiment or brand reputational damage.
Trusted resolution expert responding promptly to complaints and managing case load within agreed service levels and ABTA regulated time frames.
Providing high-quality service to our guests from across all areas of the guest journey from pre booking to post cruise.
This role is classified as CUK12 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective written and verbal communication skills
Great customer service skills, with the desire to go the extra mile for our guests
Resolution techniques to resolve cases on first contact and meet targets
Ability to solve problems
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
Proven experience in Contact Centre customer services/ complaints environment
**Complaint Guest Relations Specialist: What you need to know**
Interview process will include an online assessment and an in person interview at Carnival House
Interviews will take place on various dates throughout August 2025
Start date u2013 8 th September 2025
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
4
Carnival UK Contact Centre Sales Advisor
Southampton, South East
Carnival Cruise Line
Posted 11 days ago
Job Viewed
Job Description
**Job Description**
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that's a responsibility we take seriously.
We're part of Carnival Corporation, the world's largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
+ The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
+ Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest's cruise experience through upselling the purchase of cruise holiday products and ancillaries.
+ Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Use product knowledge and sales conversation techniques to meet targets
+ Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave and
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that's a responsibility we take seriously.
We're part of Carnival Corporation, the world's largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
**Key Responsibilities Include:**
+ The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
+ Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest's cruise experience through upselling the purchase of cruise holiday products and ancillaries.
+ Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targetsThis role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
+ Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
+ Use product knowledge and sales conversation techniques to meet targets
+ Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
+ Professionalism - be ready for work, courteous to colleagues and protect customer information
+ Positive Attitude
+ Team Collaboration
+ Motivation and drive to reach personal and team goals
**Sales Advisor: What you need to know**
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates: End of September, 31 st October and 17 th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
+ Employee Discounted Cruising plus Friends and Family offers
+ Recognition scheme with prizes and awards
+ Regular office events including live entertainment, lifestyle events and charity partner fundraisers
+ Extensive learning and development opportunities
+ Employee-led networks
+ Company paid Health Cash Plan and health assessment
+ Discounted retail and leisure via discounts portal
+ Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
5
Carnival UK Partnership Helpdesk Advisor and Support Advisor
Southampton, South East
Carnival Cruise Line
Posted 16 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Partnership Helpdesk or Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Partnership Helpdesk Advisor and Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout August and September 2025
Start dates: Monday 13 th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Partnership Helpdesk or Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Partnership Helpdesk Advisor and Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout August and September 2025
Start dates: Monday 13 th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
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6
Carnival UK Partnership Helpdesk Advisor and Support Advisor
Southampton, South East
Carnival Cruise Line
Posted 21 days ago
Job Viewed
Job Description
**Job Description**
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Partnership Helpdesk or Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Partnership Helpdesk Advisor and Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout August and September 2025
Start dates: Monday 13 th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britainu2019s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Partnership Helpdesk or Support Advisors, you will demonstrate a passion for our brands when talking to our guests and travel agent partners.
**Key Responsibilities Include:**
Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
Aim to provide a first call resolution to deliver the desired outcome.
Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
Delivering guest satisfaction and a memorable experience
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
**Requirements: What You Need to Succeed**
Successful candidates will possess:
Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
Use product knowledge to identify opportunities to retain guestsu2019 bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
**About You: The Ideal Candidate**
You are more than just your CV. You're someone who brings:
Professionalism u2013 be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Adaptability
**Partnership Helpdesk Advisor and Support Advisor: What you need to know**
Interview Process: You will be asked to an online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout August and September 2025
Start dates: Monday 13 th October 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are 40 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
**Why Join Us?**
Working within our Contact Centre Operations teams means youu2019ll be part of a community that values growth, work-life balance, and well-being.
Employee Discounted Cruising plus Friends and Family offers
Recognition scheme with prizes and awards
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Company paid Health Cash Plan and health assessment
Discounted retail and leisure via discounts portal
Minimum 25 days leave and
This advertiser has chosen not to accept applicants from your region.
7