1,257 Case Manager jobs in the United Kingdom

Debt Case Manager

Warrington, WA1 1GG

Starting Salary -£25,806 per year

Full-time or Part-time | Permanent

Are you an organised, customer-focused professional with strong negotiation skills? We’re looking for a Debt Case Manager to join our team in Warrington. This is a fantastic opportunity to build your career with structured training, salary reviews, and real progression opportunities.

What you’ll do:

• Negotiate repayment terms while maintaining a professional, empathetic approach.
• Draft letters and emails to keep customers updated throughout the process.
• Ensure compliance with legal and company policies at every stage.
• Collaborate with internal teams to ensure smooth case progression.

What we’re looking for:

• Excellent communication and negotiation skills .
• Experience in debt collection, customer service, or case management .
• Strong attention to detail when handling sensitive information.
• Confident using Microsoft Office and case management systems .
• Ability to work both independently and in a team .

What’s in it for you:

• Salary progression: £5,806 starting salary, rising to 6,928 after 6 months (subject to targets), with further reviews for future achievements.
• Work-life balance: After training, you can work from home on Fridays.
• Structured hours: 37.5 per week | Fridays 08:00–16:30 and one in three Wednesdays 09:30–18:00.
• Career development: Ongoing training and clear progression pathways.
• Great benefits: Access to a Medicash cash-back scheme, 28 days holiday (including Bank Holidays), and pension contributions.

If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!

Apply now and take the next step in your career.

WHJS1_UKTJ

Mortgage Case Manager | Leeds | Monday - Friday | Full-time/Part-time | £24,000-£5,000 per year

Our client was founded in 2005 with a view to offering honest and ethical advice to their clients. They are a directly authorised, whole-of-market mortgage brokerage with exceptional processes and back-office systems to ensure that the client journey is as smooth and stress-free as possible. The client is always at the forefront of their service and advice.

You will be responsible for providing an effective and efficient support service to the dedicated team of Mortgage Advisers. You will act as the first point of contact for clients, lenders, and insurance providers. You will be responsible for processing applications and managing clients’ cases through to completion, ensuring the accuracy of client records.

This is both an exciting and varied opportunity; no two days are the same, and therefore, you will be extremely organised and self-motivated.

Please note- This is primarily a full-time role, but applications from candidates seeking slightly reduced hours (25 or more per week) will also be considered

Candidates with the desired Case Manager experience can expect to earn £2 000 per year. Candidates with less experience can expect 4,000 per year.

Are you the right person for us?

• We are looking for an enthusiastic individual to provide comprehensive and high-level Mortgage Administration support
• You will come from an administrative background. The ideal candidate will have worked for a conveyancer, solicitor, bank, estate/letting agency, mortgage broker, or be a mortgage advisor looking to move into an administrative role. If this is you, we would love to hear from you!
• Strong written and verbal communication skills with an ability to gain credibility at all levels are essential
• You will have a fantastic telephone manner
• You are experienced and confident using Microsoft Office

What will your role as a Mortgage Case Manager look like?

• Liaising with Lenders, Insurance Providers, Solicitors, Estate Agents and clients
• Ensuring requirements are met, such as obtaining evidence of earnings, completing questionnaires and recording and tracking these on our back-office system
• Chasing up credit searches, valuations and land registry checks
• Communicating promptly and effectively with colleagues and clients, keeping them updated throughout the client journey
• Processing and supporting mortgage & protection applications through to completion
• Liaising and supporting clients regularly by providing updates and information through the application process
• Providing the mortgage advisers with clear and concise updates
• Submitting information and data accurately and efficiently
• Issuing documents to clients where appropriate and ensuring that they are issued within the agreed turnaround times, e.g., Terms of business, key facts, mortgage illustrations and suitability reports
• Dealing with incoming emails and telephone calls
• Ensuring all client information is stored on our back-office system, accurately and timely, checking that all compliance requirements are adhered to
• Providing an effective link between the client and the mortgage adviser
• Preparing invoices for work completed for clients, where applicable

What can you expect in return?

• Full support and training
• Pension Scheme
• Flexible schedule (the ability to work from home once trained)
• Free on-site parking
• Competitive Salary
• Uncapped Bonus Opportunities
• Career Progression opportunities
• A friendly, proactive office environment with supportive and fun peers!

Our client is an equal opportunity employer. They always put their people first, so they’re totally committed to offering equal opportunity to every individual who joins them.

They reserve the right to close this vacancy at any time if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Are you highly organised, detail-oriented, and ready to support the property finance process from application to completion? We’re looking for a proactive Case Manager to join a fast-paced underwriting team and ensure a smooth client journey from start to finish.

What You’ll Be Doing

• Act as a key contact between underwriters, customers, brokers, solicitors, and third-party specialists.
• Manage new applications: log and process information accurately, perform fraud checks, and assess initial case details.
• Proactively manage a pipeline of ~50 cases to meet completion targets.
• Liaise with borrowers and introducers to request documents and provide updates.
• Draft conditional offers and facility letters.
• Prepare valuation and legal instruction documents for underwriting.
• Keep CRM and internal systems up to date and compliant.
• Occasionally represent the business at industry events and networking opportunities.

What We’re Looking For

• Excellent communication and interpersonal skills.
• Previous experience in mortgage admin or case management.
• A basic understanding of property/finance, or a keen interest in learning.
• High attention to detail and strong organisational skills.
• A team player who thrives under pressure and deadlines.
• Commitment to delivering great customer outcomes.

This is a fantastic opportunity to build a career in specialist property finance and join a collaborative team that values precision, pace, and professionalism.

Salary on offer is £25,000.00-£27,500.00 per year (Please note you must drive due to the office location , and be no further than 30 minutes away from the office)

Additional Benefits:

• Free parking on-site
• Birthday off (in addition to holiday allowance)
• Holiday entitlement increases after 3 years of continuous service

As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.

Client Details

Personal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.

Description

Personal Case Manager, near Reading:

• Manage customer cases from initiation to resolution, ensuring a seamless experience.
• Provide accurate and timely updates to customers regarding their cases.
• Collaborate with internal departments to address customer queries efficiently.
• Maintain detailed records of all customer interactions and case progress.
• Identify and escalate complex cases to appropriate teams when necessary.
• Support continuous improvement by providing feedback on customer service processes.
• Ensure compliance with company policies and industry regulations.

Personal Case Manager

Deliver consistent, high-quality service in line with organisational values.

Profile

Personal Case Manager, near Reading:

A successful Personal Case Manager should have:

• Experience in customer service and lots of experience of dealing with complaints
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in managing multiple cases simultaneously.
• Familiarity with CRM tools or case management systems.
• A proactive approach to customer satisfaction and issue resolution.

Job Offer

• Competitive salary in the range of 25000 - 27000 per annum.
• Permanent role with opportunities for professional growth.
• A supportive and collaborative workplace environment.
• Chance to contribute to a respected organisation in the industrial/manufacturing industry.

If you're ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today.

• Managing mortgage applications from submission through to completion.
• Liaising with lenders, solicitors, and clients to ensure smooth progression of cases.
• Maintaining accurate records and using in-house software systems.
• Ensuring compliance with Financial Conduct Authority regulations.
• Supporting Mortgage Advisors with administration and case progression.
• Providing excellent client service through clear and timely communication.

• Annual salary between 32,000 and 35,000.
• Ongoing training and development with industry experts.
• Hybrid working flexibility.
• Opportunity to progress within a leading High Net Worth brokerage.
• A supportive, professional team culture.

• Experience in mortgage administration, case management, or financial services.
• Strong communication and interpersonal skills.
• Excellent organisational skills with attention to detail.
• Knowledge of Residential and Buy-to-Let mortgage processes.
• Ability to manage multiple cases in a fast-paced environment.
• A commitment to providing excellent client service.