680 Claims Handling jobs in the United Kingdom

My leading Technology client are looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process.

You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims.

This is a high profile position in a supportive and top performing team. A brilliant opportunity!

The following skills / experience is essential:

• Strong background in Retail insurance
• Claims Handling background
• Overseen a Contact centre team (either outsourced or in-house)
• Excellent communication skills

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

If you are interested in this Claims Handling Manager position and meet the above requirements please apply immediately.

• Investigate, evaluate, and negotiate various types of insurance claims (e.g., property, auto, liability).
• Determine coverage, liability, and damages based on policy terms and investigation findings.
• Conduct interviews with claimants, witnesses, and other relevant parties.
• Review policy documentation, police reports, medical records, and other supporting evidence.
• Assess the extent of damages and estimate repair or replacement costs.
• Negotiate claim settlements with policyholders and their representatives.
• Authorise claim payments within policy limits and company guidelines.
• Maintain accurate and detailed claim files and documentation.
• Ensure compliance with all relevant insurance regulations and company policies.
• Provide excellent customer service to policyholders throughout the claims process.

• Previous experience as an Insurance Claims Adjuster or in a related claims handling role.
• Strong understanding of insurance principles, policies, and claims processes.
• Excellent investigative, analytical, and problem-solving skills.
• Proficiency in using claims management software and standard office applications.
• Exceptional negotiation and communication skills, both written and verbal.
• Ability to manage a caseload effectively and prioritise tasks.
• Detail-oriented with a strong commitment to accuracy.
• Willingness to work within a hybrid model, balancing remote and office-based responsibilities.
• Relevant professional qualifications or certifications in insurance claims handling are advantageous.
• A commitment to providing exceptional customer service.

• Investigate and evaluate insurance claims promptly and thoroughly.
• Interview claimants, witnesses, and beneficiaries to gather information.
• Examine police reports, medical records, and other documentation.
• Determine coverage and liability based on policy terms and investigation findings.
• Calculate claim values and negotiate settlements with policyholders.
• Maintain accurate and detailed records of all claim activities.
• Communicate effectively with policyholders, claimants, and other parties involved.
• Ensure compliance with all relevant regulations and company policies.
• Identify potential fraud and escalate suspicious claims.
• Process claims payments and manage claim files until closure.

• Investigate insurance claims promptly and thoroughly.
• Assess damages and determine the extent of liability and coverage.
• Interview claimants, witnesses, and relevant parties.
• Inspect damaged property and review supporting documentation.
• Negotiate settlements with claimants and their representatives.
• Prepare detailed claim reports and maintain accurate records.
• Ensure compliance with all relevant insurance laws and regulations.
• Provide excellent customer service and support to policyholders.
• Manage a caseload of claims from initiation to closure.

• Previous experience in insurance claims handling or a related field.
• Knowledge of insurance policies, terminology, and claims processes.
• Strong analytical, investigative, and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• A commitment to professional development and obtaining relevant industry certifications.
• Attention to detail and a high level of accuracy.

• Investigate insurance claims thoroughly and impartially.
• Evaluate policy coverage and determine the extent of liability.
• Gather and analyze evidence, including accident reports, witness statements, and repair estimates.
• Communicate effectively with policyholders, claimants, and other stakeholders.
• Negotiate settlements within authority limits, ensuring fairness and accuracy.
• Maintain detailed and accurate records of all claim activities and communications.
• Adhere to company policies, procedures, and regulatory requirements.
• Manage a caseload of claims efficiently and prioritize tasks effectively.
• Identify potential fraud and follow established protocols for investigation.
• Ensure timely resolution of claims to enhance customer satisfaction.

• Proven experience as an Insurance Claims Adjuster or in a similar claims handling role.
• Strong knowledge of insurance policies, procedures, and relevant legislation.
• Excellent investigative, analytical, and problem-solving skills.
• Proficiency in claims management software.
• Exceptional communication, negotiation, and interpersonal skills.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and manage a caseload effectively.
• Relevant insurance qualifications (e.g., Cert CII) are preferred.
• Commitment to providing excellent customer service.

• Investigate and assess insurance claims thoroughly.
• Determine coverage and liability based on policy terms and investigation findings.
• Gather evidence, including documentation, statements, and expert reports.
• Negotiate settlements with policyholders and their representatives.
• Process claim payments accurately and efficiently.
• Maintain detailed and accurate records of all claims activity.
• Communicate effectively with clients, providing updates and explanations.
• Ensure compliance with industry regulations and company policies.
• Identify potential fraud indicators and report them accordingly.
• Contribute to the continuous improvement of claims handling processes.

• Proven experience as an Insurance Claims Adjuster or in a similar role.
• Good understanding of insurance policies and claims procedures.
• Strong investigative, analytical, and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software.
• Ability to manage a caseload and prioritize effectively.
• Relevant professional qualifications (e.g., CII) are preferred.