22 Claims Handling jobs in London

• Investigate, evaluate, and negotiate complex insurance claims, ensuring adherence to policy terms and conditions.
• Manage a caseload of diverse claims, providing timely and accurate assessments and recommendations.
• Conduct thorough investigations, including site visits, witness interviews, and review of documentation.
• Determine coverage applicability and liability in accordance with policy provisions.
• Negotiate settlements with claimants, policyholders, and legal representatives to achieve fair and efficient resolution.
• Maintain clear and comprehensive claim files, documenting all activities, communications, and decisions.
• Communicate effectively with policyholders, providing updates and explanations throughout the claims process.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Collaborate with internal departments, such as legal and recovery, to optimize claim outcomes.
• Stay updated on relevant legislation, industry best practices, and market trends impacting claims management.
• Provide mentorship and guidance to junior claims adjusters.
• Prepare detailed reports and analyses on claim trends and patterns.
• Ensure compliance with all regulatory requirements and internal procedures.
• Contribute to the continuous improvement of claims handling processes.

• A Bachelor's degree in Business, Law, or a related field. Relevant professional certifications (e.g., CII, CIP) are advantageous.
• A minimum of 6 years of experience as an insurance claims adjuster, with demonstrated expertise in handling complex claims.
• In-depth knowledge of insurance policies, claims handling procedures, and relevant legal frameworks.
• Strong analytical, investigative, and problem-solving skills.
• Excellent negotiation, communication, and interpersonal abilities.
• Proficiency in claims management software and standard office productivity tools.
• Ability to work independently and manage time effectively in a hybrid work environment.
• A commitment to providing excellent customer service.
• Demonstrated ability to adapt to changing priorities and work under pressure.

• Investigate, evaluate, and negotiate complex insurance claims, determining coverage and liability.
• Communicate effectively with policyholders, claimants, legal representatives, and other relevant parties to gather information and explain claim processes and decisions.
• Conduct thorough reviews of policy documents, incident reports, and supporting evidence to ensure accurate claim adjudication.
• Prepare detailed claim reports, settlement offers, and payment authorizations.
• Maintain meticulous records of all claim-related activities within the company's claims management system.
• Mentor and train junior claims adjusters, sharing expertise and best practices.
• Identify opportunities for fraud detection and collaborate with internal teams to investigate suspicious claims.
• Stay current with industry regulations, legal precedents, and best practices in claims handling.
• Contribute to the continuous improvement of claims handling procedures and workflows.
• Manage a large and complex portfolio of claims, ensuring timely and satisfactory resolution.

• Investigate, assess, and process insurance claims efficiently and accurately.
• Interpret policy terms and conditions to determine coverage and liability.
• Gather and review all relevant documentation, including statements, reports, and invoices.
• Communicate effectively with policyholders, claimants, and third parties throughout the claims process.
• Negotiate settlements with claimants and their representatives.
• Maintain accurate and detailed claim files and records.
• Ensure compliance with all relevant regulations and company policies.
• Collaborate with internal departments such as underwriting and legal.
• Identify potential fraudulent claims and escalate appropriately.
• Provide excellent customer service and manage claimant expectations.

• Proven experience in insurance claims handling or assessment.
• Strong understanding of insurance policies and claims procedures.
• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy.
• Effective communication, negotiation, and interpersonal skills.
• Proficiency in claims management software.
• Ability to work both independently and as part of a hybrid team.
• Relevant professional qualifications (e.g., CII) are advantageous.
• Ability to handle sensitive information with discretion and empathy.

• Investigate insurance claims by gathering information, interviewing claimants and witnesses, and reviewing documentation.
• Assess the validity and extent of coverage for each claim based on policy terms and conditions.
• Determine liability and responsibility for losses.
• Calculate and authorise claim settlements within designated authority limits.
• Negotiate with policyholders and third parties to reach fair claim resolutions.
• Maintain accurate and detailed records of claim investigations and decisions.
• Ensure compliance with all relevant insurance regulations and company policies.
• Communicate claim status and decisions clearly and professionally to all parties involved.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Manage a portfolio of claims efficiently, meeting turnaround time targets.
• Liaise with legal counsel, loss adjusters, and other relevant professionals as needed.
• Stay updated on insurance industry trends, regulations, and best practices.

• Proven experience in insurance claims handling or assessment.
• Solid understanding of insurance principles, policies, and procedures.
• Excellent analytical, critical thinking, and decision-making skills.
• Strong negotiation and conflict resolution abilities.
• Exceptional written and verbal communication skills.
• Proficiency in claims management software and standard office applications.
• High level of integrity and attention to detail.
• Ability to manage workload effectively and prioritise tasks.
• Relevant professional qualifications (e.g., CII) are highly desirable.
• A proactive approach to problem-solving and customer service.

• Investigate, evaluate, and process a variety of insurance claims efficiently and accurately.
• Communicate effectively with policyholders, witnesses, and other relevant parties to gather necessary information.
• Interpret policy wordings and assess coverage based on the specifics of each claim.
• Negotiate settlements with claimants and their representatives where applicable.
• Maintain clear, concise, and up-to-date records of claim activities and decisions within the claims management system.
• Ensure compliance with all relevant regulatory requirements and company procedures.
• Identify potential fraudulent claims and escalate them for further investigation.
• Provide excellent customer service to policyholders throughout the claims process.
• Collaborate with internal teams, such as underwriting and legal, as needed, via virtual communication channels.
• Adhere to service level agreements (SLAs) and performance targets for claim resolution times.

• Proven experience in insurance claims handling or a related financial services role.
• Strong understanding of insurance principles and practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in using claims management software and standard office applications.
• Ability to manage a caseload effectively and prioritize tasks in a remote setting.
• A commitment to providing outstanding customer service.
• Relevant professional qualifications (e.g., CII) are advantageous.

London Market Insurance Claims Business Analyst - The City, London

My client has a contract role for a Business Analyst with strong experience of working on London Market claims processes and workflows. You must have strong end to end experience of the claims lifecycle.

Unfortunately I am unable to consider anyone without any considerable London Market claims experience.

• Investigating, evaluating, and settling a portfolio of complex claims, including property, casualty, and liability.
• Conducting detailed site inspections and assessments when necessary.
• Gathering and analyzing relevant documentation, such as police reports, medical records, and expert witness statements.
• Communicating effectively with clients, legal representatives, and other stakeholders throughout the claims process.
• Negotiating fair and reasonable settlements in line with policy terms and conditions.
• Ensuring compliance with all relevant industry regulations and legal frameworks.
• Identifying potential fraud and escalating suspicious cases.
• Mentoring and providing guidance to junior claims handlers.
• Contributing to the continuous improvement of claims handling processes and best practices.