15 Claims Handling jobs in London
Insurance Claims Handler
EC1A 1AA London, London
£30000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
We are recruiting for an experienced Insurance Claims Handler to join a leading insurer. This role offers a hybrid working model, combining the benefits of remote flexibility with essential in-office collaboration. You will be responsible for managing a portfolio of insurance claims from initial notification through to settlement, ensuring a fair and efficient resolution for our customers. This involves investigating claims, assessing liability, negotiating settlements, and authorising payments in accordance with policy terms and conditions. You will liaise with policyholders, third-party representatives, loss adjusters, and legal advisors to gather information and progress claims. The ideal candidate will possess a thorough understanding of insurance principles and claims handling procedures, coupled with excellent communication and negotiation skills. You should be adept at critical thinking and problem-solving, with a strong commitment to delivering exceptional customer service. Familiarity with claims management software is advantageous. This role requires strong organisational skills to manage your caseload effectively and meet deadlines. A keen eye for detail and the ability to interpret complex policy documents are crucial. This position is based in London, England, UK , and requires attendance in the office for a portion of the week, with the remainder of the time available for remote work. We are committed to fostering a positive and supportive work environment, offering opportunities for professional development and career progression. If you have a passion for the insurance industry and excel at resolving complex issues, we want to hear from you.
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0
Insurance Claims Investigator
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a meticulous and experienced Insurance Claims Investigator to join their team in the heart of London, England, UK . This crucial role involves thoroughly investigating insurance claims to determine the validity, extent of liability, and potential for fraud. You will be responsible for gathering evidence, interviewing claimants and witnesses, conducting site visits, and analyzing policy documents to ensure fair and accurate claim settlements. The ideal candidate will possess strong analytical and investigative skills, excellent attention to detail, and the ability to work independently and efficiently.
Responsibilities:
Qualifications:
Responsibilities:
- Conduct thorough investigations into insurance claims across various lines of business (e.g., property, casualty, motor).
- Gather and review all relevant documentation, including policy details, incident reports, and evidence.
- Interview claimants, witnesses, and other involved parties to obtain statements and information.
- Conduct physical inspections of damaged property or accident scenes as necessary.
- Analyze findings to determine the cause of loss, liability, and the extent of coverage.
- Identify potential indicators of fraud and follow established procedures for fraud investigation.
- Prepare detailed and comprehensive investigation reports with clear findings and recommendations.
- Liaise with legal counsel, adjusters, and other stakeholders as required.
- Ensure adherence to all regulatory requirements and company policies throughout the investigation process.
- Maintain accurate and up-to-date case files and records.
- Contribute to the continuous improvement of claims investigation processes.
Qualifications:
- Proven experience as an Insurance Claims Investigator or in a similar investigative role.
- Strong understanding of insurance policies, principles, and claims handling procedures.
- Excellent investigative, analytical, and critical thinking skills.
- Proficiency in gathering and analyzing evidence, and conducting interviews.
- Excellent report writing and documentation skills.
- Ability to work independently and manage a caseload effectively.
- Strong interpersonal and communication skills.
- Knowledge of fraud detection techniques is highly desirable.
- Relevant professional certifications (e.g., CILA, CII) are advantageous.
- Full UK driving license and willingness to travel as needed for investigations within the London, England, UK area and surrounding regions.
- This role requires the candidate to be based in or willing to commute to our London, England, UK office.
This advertiser has chosen not to accept applicants from your region.
1
Lead Claims Adjuster - Cyber Insurance
EC2N 2HB London, London
£60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly skilled Lead Claims Adjuster specializing in Cyber Insurance. This is a fully remote position, allowing you to operate from any location within the UK. You will be at the forefront of managing complex cyber insurance claims, providing expert guidance, and ensuring timely and fair resolution.
As the Lead Claims Adjuster, you will be responsible for the end-to-end management of high-value and intricate cyber insurance claims. This includes conducting thorough investigations, assessing coverage under policy terms, and making sound coverage decisions. You will liaise directly with policyholders, brokers, legal counsel, and external forensic investigators to gather necessary information and facilitate the claims process. A critical part of your role will involve analyzing the scope of cyber incidents, such as data breaches, ransomware attacks, business interruption due to cyber events, and third-party liability.
You will also play a key role in developing and mentoring a team of claims adjusters, providing technical expertise and guidance. This includes reviewing their work, offering training, and ensuring adherence to company policies and industry best practices. The ability to interpret complex policy wordings, legal requirements, and regulatory frameworks related to cyber incidents is paramount. You will be expected to prepare detailed reports for senior management, outlining claim status, reserves, and potential litigation risks.
The ideal candidate will possess a deep understanding of the cyber insurance market, including emerging threats and risk management strategies. Exceptional analytical, negotiation, and decision-making skills are essential. Strong communication, both written and verbal, is required to effectively convey complex information to diverse audiences. Relevant professional qualifications in insurance (e.g., CII) or a related field are preferred. This role offers a unique opportunity to shape the claims handling process for cutting-edge insurance products within the **London, England, UK** market, remotely.
As the Lead Claims Adjuster, you will be responsible for the end-to-end management of high-value and intricate cyber insurance claims. This includes conducting thorough investigations, assessing coverage under policy terms, and making sound coverage decisions. You will liaise directly with policyholders, brokers, legal counsel, and external forensic investigators to gather necessary information and facilitate the claims process. A critical part of your role will involve analyzing the scope of cyber incidents, such as data breaches, ransomware attacks, business interruption due to cyber events, and third-party liability.
You will also play a key role in developing and mentoring a team of claims adjusters, providing technical expertise and guidance. This includes reviewing their work, offering training, and ensuring adherence to company policies and industry best practices. The ability to interpret complex policy wordings, legal requirements, and regulatory frameworks related to cyber incidents is paramount. You will be expected to prepare detailed reports for senior management, outlining claim status, reserves, and potential litigation risks.
The ideal candidate will possess a deep understanding of the cyber insurance market, including emerging threats and risk management strategies. Exceptional analytical, negotiation, and decision-making skills are essential. Strong communication, both written and verbal, is required to effectively convey complex information to diverse audiences. Relevant professional qualifications in insurance (e.g., CII) or a related field are preferred. This role offers a unique opportunity to shape the claims handling process for cutting-edge insurance products within the **London, England, UK** market, remotely.
This advertiser has chosen not to accept applicants from your region.
2
Senior Claims Adjuster
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading insurance provider in the UK, is seeking a highly experienced and detail-oriented Senior Claims Adjuster to join their dynamic team in **London, England, UK**. This role offers a hybrid working model, blending office-based collaboration with remote flexibility. The ideal candidate will be responsible for managing complex insurance claims from initial report through to settlement, ensuring accurate assessment, fair negotiation, and efficient resolution. You will play a crucial role in maintaining client satisfaction and upholding the company's reputation for integrity and professionalism.
Key Responsibilities:
Key Responsibilities:
- Investigate, evaluate, and negotiate settlement of complex and high-value claims across various insurance lines (e.g., property, casualty, motor).
- Conduct thorough fact-finding, including site visits, interviews with claimants, witnesses, and relevant parties.
- Analyze policy coverage, determine liability, and assess damages based on evidence and policy terms.
- Prepare detailed reports, claim file documentation, and settlement agreements.
- Communicate effectively with policyholders, legal representatives, third-party adjusters, and internal stakeholders.
- Ensure compliance with all relevant regulations, company policies, and industry best practices.
- Mentor and provide guidance to junior claims adjusters, fostering a culture of continuous learning and improvement.
- Identify potential fraud indicators and escalate to the SIU team as necessary.
- Contribute to the development and refinement of claims handling procedures and best practices.
- Proven experience as a Claims Adjuster, with a significant portion of this in a senior capacity.
- In-depth knowledge of insurance principles, policy wordings, and claims legislation.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent written and verbal communication abilities, with the capacity to explain complex issues clearly.
- Proficiency in claims management software and standard office applications.
- Relevant professional qualifications or certifications (e.g., ACII, Dip CII) are highly desirable.
- Ability to work independently and as part of a team, managing a demanding caseload effectively.
- A proactive approach to risk assessment and loss prevention advice.
- Demonstrable ability to handle sensitive information with discretion and maintain confidentiality.
- Commitment to providing exceptional customer service throughout the claims process.
This advertiser has chosen not to accept applicants from your region.
3
Senior Claims Adjuster
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Claims Adjuster to join their dynamic team in London, England, UK . This pivotal role involves managing complex insurance claims from inception to settlement, ensuring accuracy, fairness, and adherence to policy terms and legal regulations. The ideal candidate will possess a deep understanding of insurance principles, excellent analytical skills, and a proven ability to negotiate effectively with policyholders, legal representatives, and third parties.
Responsibilities will include conducting thorough investigations into claims, gathering evidence, interviewing witnesses, and assessing liability and damages. You will be responsible for evaluating policy coverage, determining the extent of the insurer's obligation, and authorising payments within agreed authority limits. A key aspect of this role is maintaining detailed and accurate claim files, documenting all communications and decisions. You will also play a crucial role in identifying potential fraud and implementing strategies to mitigate losses. Furthermore, you will mentor junior adjusters, providing guidance and support to foster their professional development and ensure high standards of service delivery.
The successful applicant will have a minimum of 5 years of experience in claims adjusting, with a strong background in a specific line of insurance (e.g., property, casualty, motor). Excellent communication, interpersonal, and problem-solving skills are essential. A degree in a relevant field such as Law, Business, or Finance is advantageous, along with relevant professional qualifications (e.g., ACII). You must be adept at using claims management software and possess strong organisational skills to manage a diverse caseload effectively. This role offers a hybrid working model, combining office-based collaboration with the flexibility of remote work, based out of our London, England, UK office. The ability to work independently, manage your time efficiently, and maintain high levels of accuracy are paramount. Join a forward-thinking company that values expertise and provides opportunities for career progression.
Responsibilities will include conducting thorough investigations into claims, gathering evidence, interviewing witnesses, and assessing liability and damages. You will be responsible for evaluating policy coverage, determining the extent of the insurer's obligation, and authorising payments within agreed authority limits. A key aspect of this role is maintaining detailed and accurate claim files, documenting all communications and decisions. You will also play a crucial role in identifying potential fraud and implementing strategies to mitigate losses. Furthermore, you will mentor junior adjusters, providing guidance and support to foster their professional development and ensure high standards of service delivery.
The successful applicant will have a minimum of 5 years of experience in claims adjusting, with a strong background in a specific line of insurance (e.g., property, casualty, motor). Excellent communication, interpersonal, and problem-solving skills are essential. A degree in a relevant field such as Law, Business, or Finance is advantageous, along with relevant professional qualifications (e.g., ACII). You must be adept at using claims management software and possess strong organisational skills to manage a diverse caseload effectively. This role offers a hybrid working model, combining office-based collaboration with the flexibility of remote work, based out of our London, England, UK office. The ability to work independently, manage your time efficiently, and maintain high levels of accuracy are paramount. Join a forward-thinking company that values expertise and provides opportunities for career progression.
This advertiser has chosen not to accept applicants from your region.
4
Senior Claims Adjuster
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading name in the insurance sector, is seeking a highly experienced and meticulous Senior Claims Adjuster to join their dynamic team in London, England, UK . This is an exciting opportunity for a seasoned professional to take on complex claims, provide expert guidance, and contribute to the continued success of the department. The successful candidate will be responsible for managing a portfolio of high-value and intricate insurance claims from initial investigation through to settlement. This will involve conducting thorough assessments of damage, liability, and policy coverage, liaising with policyholders, third parties, legal counsel, and loss adjusters to gather all necessary information. You will be adept at negotiating settlements within policy limits and company guidelines, ensuring fair and timely resolution for all parties involved. A key part of the role involves accurate documentation and record-keeping, maintaining detailed case files and preparing comprehensive reports for management. You will also be expected to provide mentorship and support to junior members of the claims team, fostering a collaborative and high-performance environment. The ideal candidate will possess a deep understanding of insurance law and regulations, coupled with exceptional analytical and problem-solving skills. Strong communication and interpersonal abilities are crucial for building rapport and effectively managing stakeholder relationships. Experience with various insurance software and claims management systems is essential. This role requires a proactive approach, excellent organisational skills, and the ability to work effectively under pressure, meeting tight deadlines. A commitment to continuous professional development and staying abreast of industry best practices is highly valued. Join a supportive and forward-thinking organisation where your expertise will be recognised and rewarded.
Responsibilities:
Responsibilities:
- Manage a caseload of complex property and casualty claims.
- Conduct detailed investigations, including site visits where necessary.
- Assess policy coverage, liability, and damages accurately.
- Negotiate settlements with policyholders and third parties.
- Liaise with legal counsel, repairers, and other relevant parties.
- Prepare detailed reports and maintain accurate claims documentation.
- Provide guidance and training to junior claims handlers.
- Ensure compliance with regulatory requirements and company policies.
- Contribute to process improvements within the claims department.
- Proven experience as a Claims Adjuster, with a focus on complex claims.
- In-depth knowledge of insurance policies, claims procedures, and relevant legislation.
- Excellent negotiation, communication, and interpersonal skills.
- Strong analytical and critical thinking abilities.
- Proficiency in claims management software.
- Ability to manage workload and prioritise effectively.
- Relevant professional qualifications (e.g., CII) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Senior Claims Adjuster (Complex Claims)
SW1A 0AA London, London
£48000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent insurance provider, is seeking a highly skilled Senior Claims Adjuster to manage complex claims within their team. This role offers a hybrid work arrangement, combining office-based work with the flexibility of remote work in London, England, UK . You will be responsible for investigating, evaluating, and negotiating complex insurance claims, ensuring fair and timely resolution while adhering to company policies and regulatory requirements. The ideal candidate will possess a comprehensive understanding of insurance principles, claims handling procedures, and relevant legal frameworks. You will deal with claims involving significant financial exposure, requiring in-depth analysis, thorough investigation, and effective negotiation skills. Responsibilities include liaising with policyholders, legal representatives, and other third parties, assessing policy coverage, determining liability, and authorizing payments. This position demands exceptional analytical and problem-solving abilities, meticulous attention to detail, and strong communication and interpersonal skills. You will play a key role in managing caseloads, mentoring junior adjusters, and contributing to the continuous improvement of claims handling processes. The successful candidate will be a highly organized, resilient, and ethical professional, committed to delivering excellent customer service while protecting the company's interests. Professional qualifications such as ACII or equivalent are highly regarded. This is an excellent opportunity for an experienced claims professional to advance their career in a challenging and rewarding environment.
Key Responsibilities:
Key Responsibilities:
- Investigate and evaluate complex insurance claims, determining coverage and liability.
- Negotiate settlements with policyholders, legal representatives, and other relevant parties.
- Conduct thorough reviews of policy documents and supporting evidence.
- Manage a caseload of complex claims efficiently and effectively.
- Communicate clearly and professionally with all stakeholders throughout the claims process.
- Authorize claim payments within defined authority limits.
- Identify potential subrogation or recovery opportunities.
- Maintain accurate and comprehensive claim file documentation.
- Ensure compliance with all relevant regulations and company policies.
- Provide guidance and support to junior claims adjusters.
- Bachelor's degree in Business, Law, Finance, or a related field.
- Significant experience as a Claims Adjuster, with a focus on complex claims.
- In-depth knowledge of insurance principles, claims handling procedures, and legal aspects of claims.
- Proven negotiation and conflict resolution skills.
- Excellent analytical, critical thinking, and problem-solving abilities.
- Strong written and verbal communication skills.
- Proficiency in claims management software and Microsoft Office Suite.
- Professional insurance certifications (e.g., ACII) are advantageous.
- Ability to work effectively in a hybrid team environment.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Claims Adjuster (Hybrid)
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading name in the insurance sector, is seeking a seasoned Senior Claims Adjuster to join their esteemed team based in London, England, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, providing the best of both worlds. You will be responsible for managing a portfolio of complex and high-value insurance claims, ensuring fair and efficient settlement while upholding the company's reputation for integrity and customer service. This role demands a keen eye for detail, strong analytical and investigative skills, and the ability to navigate intricate policy wordings and legal frameworks. You will conduct thorough investigations, assess damages, negotiate settlements, and authorize payments, all while maintaining accurate and comprehensive claim files. The successful candidate will act as a subject matter expert, providing guidance and support to junior adjusters and contributing to the continuous improvement of claims handling processes. Building and maintaining strong relationships with policyholders, legal representatives, and other stakeholders will be crucial. A proactive approach to risk assessment and fraud detection is highly valued. We are looking for an individual with a proven track record in claims management, excellent communication and interpersonal skills, and the ability to remain calm and effective under pressure. The ideal candidate will be adept at problem-solving, possess strong decision-making capabilities, and be committed to delivering exceptional outcomes for both the client and the company.
Key Responsibilities:
Key Responsibilities:
- Investigate, evaluate, and negotiate complex insurance claims.
- Interpret policy provisions and determine coverage.
- Assess damages and authorize claim settlements within authority limits.
- Maintain detailed and accurate claim records.
- Liaise with policyholders, legal counsel, and other relevant parties.
- Provide guidance and mentorship to junior claims staff.
- Identify and report potential fraudulent claims.
- Contribute to the development and implementation of claims best practices.
- Manage caseload efficiently to meet performance targets.
- Proven experience as a Claims Adjuster, with a significant portion at a senior level.
- In-depth knowledge of insurance policies and claims procedures.
- Excellent negotiation and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively both independently and as part of a hybrid team.
- Relevant professional qualifications (e.g., ACII) are highly desirable.
- Proficiency in claims management software.
This advertiser has chosen not to accept applicants from your region.
7
Senior Financial Lines Claims Adjuster
London, London
Arthur Recruitment
Posted today
Job Viewed
Job Description
An exciting opportunity has arisen for a Senior Financial Lines Claims Adjuster to join a high-performing claims team. You will manage complex, high-value claims across Financial Institutions, Management Liability/D&O, and professional risk portfolios, including UK and international exposures, with a focus on Fintech and professional services. Key Responsibilities: Handle complex Financial Institutions and Management Liability claims in line with established claims philosophy Supervise and mentor junior team members, fostering continuous improvement Collaborate with Managing Agents, service providers, underwriting, actuarial, and reinsurance teams Provide feedback on policy wordings, claims trends, and renewals Support broker interaction programs to deliver a customer-focused service Highlight significant notifications, trends, or developments to senior leadership What We’re Looking For: Experience handling Financial Institutions or Management Liability/D&O claims Skilled in supervising and training junior staff Knowledge of ECF and London market critical metrics Strong communication, teamwork, and organisational skills Proficient in Microsoft Office (Word, Excel, Access, Outlook) This is a fantastic opportunity to manage high-profile international claims, influence claims strategy, and contribute to a collaborative, improvement-focused team. For more information, please contact me on or
This advertiser has chosen not to accept applicants from your region.
8
Senior Professional Indemnity Claims Adjuster
London, London
Arthur Recruitment
Posted today
Job Viewed
Job Description
An exciting opportunity has arisen for a Senior Professional Indemnity Claims Adjuster to join a collaborative, high-performing claims team. You’ll manage high-value, complex claims across Solicitors PI, Financial Services PI, Miscellaneous PI, and some Construction PI, while supporting junior colleagues and contributing to strategic claims initiatives. Key Responsibilities: Handle complex Professional Indemnity claims in line with established claims philosophy Supervise and mentor junior team members Work with Managing Agents and service providers across multiple jurisdictions Collaborate with underwriting, actuarial, and reinsurance teams Provide feedback on policy wordings, claims data, and renewals Drive broker engagement and deliver a customer-focused service What We’re Looking For: Proven experience handling Professional Indemnity claims Experience supervising and training junior staff Knowledge of ECF and London market critical metrics Strong written and verbal communication skills Excellent organisational skills and proficiency in Microsoft Office This is a fantastic opportunity to work on complex international claims, influence claims strategy, and contribute to a culture of continuous improvement. For more information, please contact me on or
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