164 Claims Manager jobs in the United Kingdom

My leading Technology client are looking for a Claims Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process.

You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims.

This is a high profile position in a supportive and top performing team. A brilliant opportunity!

The following skills / experience is essential:

• Strong background in Retail insurance
• Claims Handling background
• Overseen a Contact centre team (either outsourced or in-house)
• Excellent communication skills

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

If you are interested in this Claims Manager position and meet the above requirements please apply immediately.

Regional Claims Manager (Hybrid-Working)

RJ-3162

Top Independent Broker

Generous salary (Neg) plus bonus & benefits

We are delighted to have been retained by this high profile commercial insurance broker, which as a result of remarkable growth, is recruiting for a Regional Claims Manager.

This multi-site, independent firm is a huge success story, and has achieved unrivalled growth since its formation within the last 5 years. Backed by a well-known insurance entrepreneur ,who has a phenomenal track record of building hugely successful insurance businesses, there could not be a more exciting time to join the company.

Reporting to the Claims Director, you’ll assume the No.2 claims position within the country. In this client-facing role, you will be responsible for dealing with some of the most complex and contentious claims, as well as overseeing more straight-forward losses for key clients. The company enjoys a seriously impressive client list, and you will be dealing with a variety of claims spanning a range of industry sectors, such as Construction, Manufacturing, Property Owners, Motor Trade, Retail and Distribution.

With the support of colleagues from across the Claims Division, you will help investigate the nature of claims, keeping your clients abreast of developments as the claims progress, and endeavouring to secure fair and prompt settlement under the policy terms. Working in close conjunction with Account Executives and Account Directors, you will also help manage relationships with your clients, providing ongoing, consultative advice. This will include duties such as holding regular claims review meetings, conducting presentations to clients on what to do in the event of a loss, presenting useful case studies to the insured, collating and presenting vital claims MI, and analysing trends in order to mitigate future losses. Refreshingly, you’ll be able to make a real difference when it comes to shaping the future direction of the claims operation, as it continues to develop in line with further office openings and new client service offerings.

As well as technical claims duties, you will also have responsibility for a team of 4 claims staff within the team. It is not essential that you have previous managerial experience, but you must genuinely enjoy assisting others, and helping them to realise their full potential.

It is essential that you have extensive experience within a commercial insurance claims environment, together with a sound working knowledge of the major commercial covers. We will consider applicants from a range of backgrounds, including broker, insurer, loss adjusting or risk management environments. You must be a credible company ambassador who can manage relationships with a variety of stakeholders, and confident when dealing with people from all walks of life; from the board room to the shop floor. You should also be comfortable working with detailed management information and producing a variety of reports.

Whilst the majority of this broker’s clients are based within the North, (and this is where the bulk of the claims will arise), many customers will have operations further afield, requiring some travelling on occasion. It is anticipated that you will be in the office twice a week, but you will be granted a great deal of autonomy in regard to how you plan your diary.

The board of this firm are extremely well-renowned for rewarding and promoting its staff, and the sky really is the limit in terms of your progression. You’ll enjoy working for a firm that believes in celebrating its ongoing successes, as well as finically rewarding dedicated employees.

You will receive a generous basic salary, lucrative bonus, and a comprehensive range of company benefits.

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General Insurance and Financial Services Recruitment

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Claims Manager

Location: Norwich (Hybrid – 3 days in office, flexible)

Salary: Up to £70,000 + benefits

A leading global insurance and risk advisory firm is seeking a Claims Manager to lead a large, high-performing team within their UK claims function. This is a hybrid role based in Norwich, offering the opportunity to shape operational performance and drive technical excellence across a diverse claims portfolio.

The Opportunity

This is a senior leadership role with responsibility for managing a large team of claims professionals, including Team Managers and Handlers. You’ll play a key role in setting performance standards, supporting technical development, and ensuring the delivery of outstanding client outcomes.

Reporting into the Head of Claims Operations, you’ll also contribute to wider strategic initiatives and continuous improvement across the claims function.

Key Responsibilities

• Lead, coach, and develop a large, multi-level claims team to achieve operational and service excellence
• Provide technical oversight and support on complex or escalated claims
• Use data and performance metrics to drive improvements in process, quality, and client outcomes
• Collaborate with senior stakeholders to shape claims strategy and implement change initiatives
• Foster a culture of accountability, learning, and continuous improvement
• Ensure compliance with regulatory standards and internal governance frameworks

Candidate Profile

• Proven experience managing large claims teams within a broker, insurer, or loss adjusting environment
• Strong technical claims knowledge across commercial or corporate lines
• Confident leader with the ability to influence, motivate, and develop others
• Operationally focused, with a track record of delivering measurable improvements
• Comfortable using data and analytics to inform decisions and drive performance
• Skilled at building trust and credibility across diverse teams and stakeholder groups

Why Join?

• Be part of a globally recognised firm with a strong local presence and collaborative culture
• Lead a well-established team with a mix of experience and energy
• Join a business that values innovation, inclusion, and impact
• Enjoy a hybrid working model, strong benefits, and genuine career progression

Interested?

If you're an experienced claims leader ready to take on a strategic, people-focused role in a high-performing environment, I’d love to hear from you. Apply now or get in touch for a confidential conversation.

• Lead and manage a team of claims adjusters and support staff to ensure efficient and effective claims handling.
• Develop and implement claims policies, procedures, and best practices.
• Oversee the entire claims lifecycle, from FNOL to settlement and recovery.
• Monitor claims performance metrics, such as settlement times, accuracy, and customer satisfaction.
• Manage complex, high-value, or litigated claims.
• Ensure compliance with regulatory requirements, legal obligations, and company standards.
• Implement strategies for fraud detection and prevention.
• Provide training and coaching to claims staff, fostering professional development.
• Collaborate with underwriting, actuarial, and legal departments.
• Drive continuous improvement initiatives to enhance claims operations and customer experience.

• University degree in Business, Finance, Law, or a related field.
• Minimum of 7 years of experience in insurance claims management.
• Proven experience in managing and leading claims teams.
• In-depth knowledge of insurance products, claims procedures, and relevant regulations.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Experience with claims management software and systems.
• Commitment to customer service excellence and ethical practices.
• Ability to manage budgets and resources effectively.
• Experience in a remote management capacity is highly desirable.

We have an exciting new opportunity for an experienced Claims Manager/Advocate to join the Cyber claims team of this high profile Lloyd's/London market Insurance Brokers in the City of London. This is a hybrid role with the expectation, you will be in their offices 2-3 days per week

Managing 1 direct report, you will have had some experience in a team leader/management position already.

It is ESSENTIAL that you have recent experience of handling complex Cyber claims.

Your main responsibilities will be

• Pro-active management and control of high-profile, complex claims. This would involve the following business classes: Cyber and Tech E & O. This responsibility includes identifying coverage issues and problems early in the life cycle of the claim, and working with clients and insurers to resolve these problems to the satisfaction of the client.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.

They are looking for experienced candidates with at least 5 years' experience with a broker, insurer, lawyer, or loss adjuster handling claims - which MUST include Cyber.

Ideally you will be Dip CII or ACII qualified and if you also have a degree in business, law, or economics that would be great, but the right Cyber Claims experience is the key requirement.

Our client has a great range of benefits and they are offering a salary upto 70,000.

If you have the Cyber claims experience we would love to talk to you today to tell you more about this great opportunity - so please apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

We have an exciting new opportunity for an experienced Claims Manager/Advocate to join the Cyber claims team of this high profile Lloyd's/London market Insurance Brokers in the City of London. This is a hybrid role with the expectation, you will be in their offices 2-3 days per week

Managing 1 direct report, you will have had some experience in a team leader/management position already.

It is ESSENTIAL that you have recent experience of handling complex Cyber claims.

Your main responsibilities will be

• Pro-active management and control of high-profile, complex claims. This would involve the following business classes: Cyber and Tech E & O. This responsibility includes identifying coverage issues and problems early in the life cycle of the claim, and working with clients and insurers to resolve these problems to the satisfaction of the client.
• Producing claims information and presenting to insurers or clients, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.

They are looking for experienced candidates with at least 5 years' experience with a broker, insurer, lawyer, or loss adjuster handling claims - which MUST include Cyber.

Ideally you will be Dip CII or ACII qualified and if you also have a degree in business, law, or economics that would be great, but the right Cyber Claims experience is the key requirement.

Our client has a great range of benefits and they are offering a salary upto 70,000.

If you have the Cyber claims experience we would love to talk to you today to tell you more about this great opportunity - so please apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

TECHNICAL CLAIMS MANAGER

£70,000

LONDON BASED

This is an exciting opportunity to join a growing business in the insurance space where you can make a real impact on the business. You’d be one of the first hires in the Claims team with the rare opportunity to really take ownership of your work and make an impact.

THE COMPANY

Our client are an exciting insurance business that are growing well. They’ve gone from strength to strength in recent years and this role is part of their increased presence in the market. You’d be able to work in small team within this hands-on, varied role.

THE ROLE

• Claims MI and Insight: creating reports on their claims data, spotting trends, reporting on this to seniors and making suggestions
• Claims strategy: working on claim strategy and their cost containment, working with pricing on how they price claims
• Journey improvement: working with product on new offerings, looking at consumer duty and customer journeys
• Wider work on case management, stakeholder reporting, policy wording and close collaboration with senior stakeholders

YOUR SKILLS AND EXPERIENCE :

• Experience within travel insurance chat
• Prior experience within claims insurance – either in insights, analytics or wider technical claims work
• Strong communication skills and desire to ‘hit the ground running’

SALARY AND BENEFITS

• Up to £70, 000 base salary
• Contributory pension scheme
• Remote based work with expensed travel
• 25 days holiday

HOW TO APPLY

Please register your interest by sending your CV to Rosie Walsh through the ‘Apply’ link

Job Title: Senior Claims / Commercial Manager

Location: London (with some flexible working)

Sector: Energy / Infrastructure

Salary: £100,000 – £120,000 (DOE)

Type: Full-time, Permanent

I’m working with a top-tier consultancy looking to appoint an experienced Senior Claims / Commercial Manager to join their team on a major energy project in London. This is a critical role on a complex scheme that is approaching distressed project status — and they are seeking a senior-level operator who can bring clarity, structure, and strategic direction to the commercial position.

The successful candidate will need to be a self-starter, capable of working independently, with a strong background in managing claims and navigating complex dispute scenarios. FIDIC contract experience is essential, and any exposure to the Silver Book will be particularly valuable.

This role will suit a confident, technically strong individual who enjoys untangling issues, advising clients, and ensuring their commercial position is protected.

Key Responsibilities:

• Lead claims preparation and manage dispute resolution strategies
• Advise and support the client in mitigating commercial risk
• Review and interpret complex contract documentation (FIDIC, particularly Silver Book)
• Develop robust commercial positions on a live project
• Interface with legal teams, external advisors, and senior stakeholders
• Support contract negotiations and ongoing project delivery from a commercial perspective

Ideal Candidate:

• Extensive experience in claims management and dispute resolution on major infrastructure or energy projects
• Strong working knowledge of FIDIC contracts (Silver Book highly desirable)
• Capable of working under pressure and providing strategic advice at a senior level
• Comfortable working independently in a client-side role
• Strong communication and stakeholder management skills

If this sounds like the right opportunity for you, feel free to get in touch or apply with your latest CV for a confidential discussion.

Job Title: Senior Claims / Commercial Manager

Location: London (with some flexible working)

Sector: Energy / Infrastructure

Salary: £100,000 – £120,000 (DOE)

Type: Full-time, Permanent

I’m working with a top-tier consultancy looking to appoint an experienced Senior Claims / Commercial Manager to join their team on a major energy project in London. This is a critical role on a complex scheme that is approaching distressed project status — and they are seeking a senior-level operator who can bring clarity, structure, and strategic direction to the commercial position.

The successful candidate will need to be a self-starter, capable of working independently, with a strong background in managing claims and navigating complex dispute scenarios. FIDIC contract experience is essential, and any exposure to the Silver Book will be particularly valuable.

This role will suit a confident, technically strong individual who enjoys untangling issues, advising clients, and ensuring their commercial position is protected.

Key Responsibilities:

• Lead claims preparation and manage dispute resolution strategies
• Advise and support the client in mitigating commercial risk
• Review and interpret complex contract documentation (FIDIC, particularly Silver Book)
• Develop robust commercial positions on a live project
• Interface with legal teams, external advisors, and senior stakeholders
• Support contract negotiations and ongoing project delivery from a commercial perspective

Ideal Candidate:

• Extensive experience in claims management and dispute resolution on major infrastructure or energy projects
• Strong working knowledge of FIDIC contracts (Silver Book highly desirable)
• Capable of working under pressure and providing strategic advice at a senior level
• Comfortable working independently in a client-side role
• Strong communication and stakeholder management skills

If this sounds like the right opportunity for you, feel free to get in touch or apply with your latest CV for a confidential discussion.