172 Claims Specialist London Uk jobs in the United Kingdom

• Investigate assigned insurance claims thoroughly to determine liability and coverage.
• Interview claimants, witnesses, and other relevant parties to gather information.
• Inspect damaged property or assess circumstances of incidents to determine the extent of loss.
• Review policy details and applicable regulations to ensure compliance.
• Calculate and negotiate settlement offers with claimants and their representatives.
• Prepare detailed reports documenting claim investigations, findings, and recommendations.
• Manage a caseload of claims efficiently and effectively, meeting all deadlines.
• Provide excellent customer service to policyholders throughout the claims process.
• Collaborate with legal counsel, contractors, and other experts as needed.
• Maintain accurate and organized claim files using the company's claims management system.

• Proven experience as an Insurance Claims Adjuster or in a similar claims handling role.
• In-depth knowledge of insurance policies, claims procedures, and relevant legislation.
• Strong investigative, analytical, and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using claims management software and standard office applications.
• Ability to work independently and manage time effectively in a remote environment.
• Detail-oriented with a commitment to accuracy.
• Relevant industry certifications (e.g., Cert CII) are a plus.
• Must have the ability to work remotely and possess a reliable internet connection.
• This role is fully remote, providing flexibility and autonomy.

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.

Professional and diligent claims experience and a strong understanding of customer service.

Understanding of dealing empathetically with customers.

Positive, diligent, and determined mindset with a drive to succeed and develop.

Experience within a high-volume, results-focused customer service environment.

Experience operating within a regulated industry.

What you'll be doing:

• Investigations and gathering evidence to assess claims and determine liability.
• Negotiating settlements and empathise when dealing with claimants.
• Making recommendations to insurers & liaising with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintaining positive internal and external relationships.

Skills Required:

• Excellent communication skills.
• Ability to interpret and communicate terms and conditions
• Ability to deliver outcomes to consumers in a constructive way
• Strong investigative abilities
• Objective decision making
• Ability to negotiate with third parties
• A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary will be 27,000 plus full company benefits -

• 24 days holiday per year (increasing with service).
• Birthday day off.
• Company pension scheme.
• Excellent Health & Wellbeing programs for all employees.
• Training, Career & Personal Development.
• State of the Art Offices.
• Employee Assistance Program.
• Perk Box with access to lots of discounts and perks.
• This role will be based at our clients' state of the art offices 5 days per week.

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have:

Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.

Professional and diligent claims experience and a strong understanding of customer service.

Understanding of dealing empathetically with customers.

Positive, diligent, and determined mindset with a drive to succeed and develop.

Experience within a high-volume, results-focused customer service environment.

Experience operating within a regulated industry.

What you'll be doing:

• Investigations and gathering evidence to assess claims and determine liability.
• Negotiating settlements and empathise when dealing with claimants.
• Making recommendations to insurers & liaising with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintaining positive internal and external relationships.

Skills Required:

• Excellent communication skills.
• Ability to interpret and communicate terms and conditions
• Ability to deliver outcomes to consumers in a constructive way
• Strong investigative abilities
• Objective decision making
• Ability to negotiate with third parties
• A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary will be 27,000 plus full company benefits -

• 24 days holiday per year (increasing with service).
• Birthday day off.
• Company pension scheme.
• Excellent Health & Wellbeing programs for all employees.
• Training, Career & Personal Development.
• State of the Art Offices.
• Employee Assistance Program.
• Perk Box with access to lots of discounts and perks.
• This role will be based at our clients' state of the art offices 5 days per week.

We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.

In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to ma.

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• Investigate, assess, and manage a caseload of complex insurance claims from initial notification to settlement.
• Interpret policy coverage and apply it accurately to claim circumstances.
• Quantify damages and negotiate fair and equitable settlements with claimants and their representatives.
• Appoint and manage external experts and loss adjusters as required.
• Communicate effectively and empathetically with policyholders throughout the claims process.
• Maintain detailed and accurate claim files, documenting all actions and decisions.
• Ensure compliance with all relevant regulatory standards and industry best practices.
• Identify potential fraudulent claims and escalate accordingly.
• Contribute to the development and improvement of claims handling procedures.
• Provide support and guidance to less experienced members of the claims team when necessary.

• A minimum of 5 years' experience in handling complex insurance claims.
• Proven expertise in specific lines of insurance such as professional indemnity, liability, or construction.
• Strong understanding of insurance law, policy wordings, and claims investigation techniques.
• Excellent analytical, negotiation, and communication skills.
• Ability to make sound judgments and decisions under pressure.
• Proficiency in claims management software and Microsoft Office Suite.
• Professional qualifications (e.g., CII) are highly regarded.
• Strong organizational skills and the ability to manage a high-volume workload.
• A proactive and customer-focused approach.

• Investigate, evaluate, and settle insurance claims accurately and promptly, ensuring compliance with policy terms and conditions.
• Conduct thorough fact-finding by interviewing claimants, witnesses, and other relevant parties, and gathering supporting documentation.
• Analyse policy coverage and apply it to the specific circumstances of each claim.
• Negotiate settlements with claimants and legal representatives in a fair and professional manner.
• Manage a caseload of diverse and complex claims, prioritising workload to meet deadlines and service level agreements.
• Maintain accurate and detailed claim files, documenting all activities, communications, and decisions.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Provide clear and timely communication to claimants regarding the status of their claims, explaining processes and decisions.
• Collaborate with internal departments, such as underwriting and legal, to resolve claims effectively.
• Mentor and provide guidance to junior claims adjusters, sharing expertise and best practices.
• Stay updated on relevant insurance laws, regulations, and industry best practices.