1502 Client Administrator jobs in Derbyshire
Client Administrator
Posted 12 days ago
Job Viewed
Job Description
An opportunity has arisen for a Client Administrator to join a well-established organisation providing tailored financial solutions and expert advice to individuals and businesses.
As a Client Administrator , you will be supporting clients and the wider team with administrative tasks and client communications.
This full-time role offers a salary of £25,000 and benefits.
You will be responsible for:
- Making outbound calls to new and existing clients to build relationships and generate interest.
- Managing and maintaining client records and ensuring all information is accurate and up to date.
- Preparing documentation and templated reports for third-party providers.
- Handling general office administration including filing, scanning, reporting, and dealing with post.
- Managing client communication by phone, email, and written correspondence in a professional manner.
- Supporting advisers and team members with the processing of information and client-related documentation.
- Logging and updating call outcomes within the CRM system.
What we are looking for:
- Previously worked as a Client Administrator, Client Account Administrator, Business Administrator, Practice Administrator, Business Support Administrator, Administrative Assistant, Administrator, Admin, Client Services Administrator, Client Support Administrator, Financial Administrator, IFA administrator, Financial Planning administrator, Financial Services administrator, Operations administrator, Sales Support Administrator or in a similar role.
- Experience in an administrative office role.
- Confident telephone manner and ability to make outbound calls.
- Excellent computer skills, including knowledge of Microsoft Word and Excel.
- Strong written and verbal communication skills.
What’s on offer:
- Competitive salary
- Company pension
- Life insurance
- On-site parking
Apply today for this fantastic opportunity to join a supportive organisation where you can develop your skills and build lasting client relationships.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Customer Service
Posted 15 days ago
Job Viewed
Job Description
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.
-Hybrid after probation
-12.21/ph
-Temporary with an opportunity to become permanent
-On site parking
-On-site canteen
-Career progression
-Monday to Friday plus one weekend a month
-Rotating shift patterns(Monday to Friday):
8-4
9-5
10-6
11-7
Main duties:
-Operate the live chat providing excellent customer service
-Dealing with online orders and returns
-Responding to emails
-Receiving phone calls (mainly inbound)
-Deal with monthly customer subscriptions
What we're looking for:
-Previous customer service experience
-Open to learn
-Flexible with working hours
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: approx. 12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We're Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What's in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling - all calls are inbound
If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Parts Advisor / Customer Service / immediate opportunities Temp - Perm
Location –Rotherham
Salary - £27000 + Bonus potential
“Are you looking for a new role within the Automotive sector ?"
"Are you an experienced parts advisor within a workshop?"
"Are you wanting to widen your industy knowladge? "
Temp to perm role with Venatu Automotive
You will be able to accurately identify parts to meet the customer sales requirements, Utilising all product promotions effectively to achieve specific targets set, Identifying and maximising all upsell opportunities thereby growing overall sales figures, be able to maintain your own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
Ideally for this role you will have Parts Experience from a similar role within the Motor industry. You will need to be ambitious and have a determination to seek out new sales opportunities within our customer database and exceed parts sales objectives on a daily basis.
Does all this sound like something you want to be part of and become a parts advisor ?
Call Natalie on 07718 (phone number removed) to discuss the opportunities and to secure one of the roles today, and more importantly find out how you too can become part of the Venatu family.
Venatu Automotive Contracting Services is a specialist division here at Venatu Recruitment Group, we focus on the recruitment of talent across the UK.
If you feel you match the desired criteria, or you would like more information on roles such as Commercial Vehicle Technician, PSV Engineer, PSV Mechanic or Fitter, we would really like to hear from you. Alternatively, please visit our website.
At Venatu Recruitment Group your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website
Reference ID: DONAUTO
Customer Service Advisor
Posted today
Job Viewed
Job Description
Monday-Friday, 08:45 u :00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
Updating personal information with a high attention to detail.
Processing requests for written information to be sent to our members.
Providing accurate information from our knowledge/customer databases.
Helping customers complete documentation
Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
Active listening and good communication skills.
A pro-active approach with the ability to resolve queries efficiently and effectively.
Excellent attention to detail and commitment to provide ongoing quality.
Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI_SS3
Customer Service Advisor - Sheffield
Monday-Friday, 08:45 u :00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
Updating personal information with a high attention to detail.
Processing requests for written information to be sent to our members.
Providing accurate information from our knowledge/customer databases.
Helping customers complete documentation
Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
Active listening and good communication skills.
A pro-active approach with the ability to resolve queries efficiently and effectively.
Excellent attention to detail and commitment to provide ongoing quality.
Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI_SS3
Customer Service Advisor
Posted today
Job Viewed
Job Description
Monday-Friday, 08:45 u :00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
Updating personal information with a high attention to detail.
Processing requests for written information to be sent to our members.
Providing accurate information from our knowledge/customer databases.
Helping customers complete documentation
Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
Active listening and good communication skills.
A pro-active approach with the ability to resolve queries efficiently and effectively.
Excellent attention to detail and commitment to provide ongoing quality.
Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI_SS3
Customer Service Advisor - Sheffield
Monday-Friday, 08:45 u :00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
Updating personal information with a high attention to detail.
Processing requests for written information to be sent to our members.
Providing accurate information from our knowledge/customer databases.
Helping customers complete documentation
Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
Active listening and good communication skills.
A pro-active approach with the ability to resolve queries efficiently and effectively.
Excellent attention to detail and commitment to provide ongoing quality.
Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI_SS3
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer service Advisor
12.48 P/H
37 hours per week
6 Months contract with possibility of extension.
Shift Patterns Between 08:00- 18:00 Monday - Friday
Hybrid - 1 day in the office each week, once 2 weeks training is completed in the office.
Office Location - 2 Burton St Nottingham NG1 4BX. Trinity House - parking at Trinity Square (2-minute walk) - Buses available (3-minute walk) based in the town centre
Overview of the role
- Will be responsible for supporting the successful operational delivery of Great British instillation scheme, ECO 4 and other able to pay options to support our customers in improving the energy efficiency rating of their home.
- Delivering First Class Energy Efficiency advice working towards an NVQ in EE advice
- Owning and managing complaints on the back of front-line advisor interactions
- Identifying trends and route cause issues as well as training gaps within the advisors first call interactions
- Delivering excellent customer service, accurate data capture and reporting on your schemes, working closely with your Team Manager and Wider scheme leads.
- Managing customer data using Excel and MS Dynamics to support the day to day tracking of residents throughout different stages in their journey.
- Having direct customer communication and managing expectations, contacting customers to explain any changes to the project process or customer journey. Updating your customer regularly on the progress of their complaint
- Being adaptable to take on ad-hoc requests from your team and Team Manager to support changing project needs.
- Working with contractors and customers to ensure all compliant documentation is recorded in the application. Including capturing income and benefit information direct form the customer
- Representing the team by building strong, effective, and productive relationships across wider business and external stakeholders, including Local Council Authorities.
- Problem Solving, being proactive and taking initiative to find solutions and share best practice across the wider team.
Experience and Qualifications
- Excellent organisation skills and the ability to prioritise.
- Have experience in managing customer complaints via email and telephony end to end.
- Good numeracy, literacy and IT skills (inc. Excel)
- Great verbal and written communication skills
- Have a strong desire to "do the right thing" be able to show empathy and patience for your customers through brilliant conversations.
- Able to manage the demands of multiple stakeholders, internal and external, delivering to agreed deadlines
- Great attention to detail when checking/inputting documentation and data
- Adaptable to change and can take on new ideas and challenges
- Able to operate in a professional manner when representing E.ON to stakeholders
- Experience with Microsoft Teams and MS Dynamics desirable
- PC skills
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Customer Service Administrator
Posted today
Job Viewed
Job Description
Role:Customer Service Administrator
Salary: Negotiable
Location: Mansfield
TurnerFox Recruitment are seeking a Customer Service Administrator to join a busy, supportive, and friendly team. This role is ideal for someone who enjoys delivering outstanding service, thrives in a fast-paced environment, and is confident handling multiple projects at once.
Key Responsibilities for The Customer Service Administrator
- Take briefs from different business areas relating to projects and campaigns
- Build and maintain strong working relationships with third-party suppliers
- Use CRM systems and internal processes to manage workflow efficiently
- Liaise with internal departments to ensure projects are delivered on time
- Problem-solve and troubleshoot issues as they arise
- Confidently use Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Consistently deliver excellent customer service
What We're Looking For
- Previous experience using Microsoft Office, especially Excel
- Strong customer service and relationship-building skills
- Excellent administration skills with great attention to detail
- Ability to remain calm under pressure and manage multiple projects/workloads
- A positive, proactive, and professional approach
What's on Offer
- Excellent company benefits
- Opportunities to progress and develop within the business
- A supportive and collaborative team culture
Interested? Send your CV or call TurnerFox Recruitment for more details
Customer Service Advisor
Posted 1 day ago
Job Viewed
Job Description
Customer Service Advisor
Location: Belper
Hours: 39.5 hours per week
Pay: approx. 12.94 p/h
Monday to Friday between 8am and 6pm
One weekend shift on a rotational basis:
Saturday 8am-3pm/Sunday 8am-12pm
Start Date: Monday, 22nd September
Training: 4 weeks (fully paid)
Contract: Temp to Perm
About the Role
We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.
You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.
Key Responsibilities
* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.
* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.
* Support customers with insurance cover management, renewals, and troubleshooting.
* Assist with sales-related enquiries - no cold calling involved.
* Maintain accurate records and update customer accounts.
* Collaborate with colleagues to ensure smooth operations and customer satisfaction.
* Take ownership of customer issues and follow through to resolution.
What We're Looking For
* Previous experience in customer service or sales (inbound or outbound).
* Strong communication skills and a confident, friendly telephone manner.
* Ability to work in a high-volume call environment.
* A proactive attitude and willingness to get involved.
* Excellent attention to detail and organisational skills.
* Comfortable using computer systems and managing customer data.
* Interest or experience in home heating products or boiler systems is a plus.
What's in It for You?
* Structured training and ongoing support
* Opportunity to work with a reputable and innovative manufacturer
* Friendly and inclusive team environment
* No cold calling - all calls are inbound
If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administrator
Posted 1 day ago
Job Viewed
Job Description
Customer Service Administrator
- Derby DE22 1EB
Salary: 12.50 per hour - Mon-Fri 8-5 Office based
Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance
About the Role
We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.
Key Responsibilities
- Respond to customer enquiries via phone, email, and occasionally in person
- Process and manage sales orders, including data entry into internal systems.
- Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
- Manage customer account setup and pricing updates
- Handle billing queries and provide timely resolutions to customer concerns.
- Take customer payments (cash and card), ensuring secure and accurate processing.
- Maintain accurate records of transactions and assist in reconciling daily banking.
- Monitor customer cylinder usage and update holdings where required.
- Support sales and operations teams by providing administrative and customer insight.
- Identify opportunities to refer customers to the sales team for value-added services.
- Maintain a working knowledge of products and services to support customer needs.
- Build and maintain strong long-term relationships with customers and agents.
- Make proactive outbound contact to selected customers to offer support and resolve queries.
- Support stock control through data accuracy and stock system updates.
- Escalate complex queries appropriately, ensuring customer issues are followed through.
What We're Looking For
- Proven experience in a customer service or administrative role.
- Confident communication skills across phone, email, and face-to-face interactions.
- A strong focus on accuracy, organisation, and attention to detail.
- Ability to multitask and manage workload in a fast-paced environment.
- Experience with invoicing, billing systems, or order processing is highly desirable.
- Confident handling payments and using point-of-sale or similar systems.
- A proactive and positive approach to customer service and problem solving.
- Willingness to learn about our products, services, and industry standards.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.