45,273 Client Centre Support jobs in the United Kingdom
Customer Service Technical Support
Posted today
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Job Description
Customer Support Engineer
Runcorn
£28,000 - £32,000 + Attractive Bonus
I’m currently recruiting for a high-growth, market leading brand that’s scaling across the UK and Europe. They’re a major force in their industry, and they’re looking to bring on a Customer Support Engineer. Someone with excellent communication skills and a genuine interest in developing technical knowledge over time.
This is a fantastic entry point into a technical career in clean tech. You don’t need to be an engineer already, just someone with a problem solving mindset, a passion for learning, and ideally a background in customer support, technical support, or service roles.
As a Customer Support Engineer, you’ll act as the first point of contact for customer queries related to their energy storage systems. You’ll handle troubleshooting, guide users through solutions, and gradually gain exposure to the more technical side of the product, including hardware, systems, and diagnostics .
This role is ideal for someone who wants to move into a more technical career path while maintaining a strong customer facing role.
What You’ll Be Doing
- Providing first and second line support via phone and email for technical and product-related queries.
- Logging, tracking, and resolving customer issues using internal tools and knowledge bases.
- Working closely with technical teams to escalate and resolve complex issues.
- Learning about battery systems, energy storage, and product hardware/software as part of a structured development program.
- Helping improve customer experience by spotting trends and recommending process improvements.
What We Are Looking For
- Experience in customer service, technical support, or helpdesk type roles.
- A passion for clean energy and an interest in growing technical skills over time.
- Excellent communication skills, clear, friendly, and helpful.
- Strong problem-solving mindset and willingness to learn.
- Any exposure to tech, hardware, or electrical systems is a bonus but not required.
What You’ll Get
- A clear development pathway into more technical roles (engineering, field support, product).
- Regular training, coaching, and certification opportunities.
- Collaborative, mission-led team with strong internal mentorship.
- Competitive salary, bonus scheme, and benefits.
- The chance to grow with a future-focused company making real-world impact
Customer Service / Technical Support Advisor
Posted 8 days ago
Job Viewed
Job Description
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
- Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
- Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
- Log, manage, and resolve support tickets accurately
- Support new and existing customers with product information, account updates, and service changes
- Follow internal processes and escalate where needed
- Deliver great customer experiences with patience and clear communication
- Excellent computer and software skills - fast, confident, and accurate
- Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
- Confident communicator with a calm, friendly manner - especially over the phone
- Basic knowledge of internet services, Wi-Fi, and home networking
- Quick learner, comfortable using multiple systems and multi-tasking
- Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings
- Full training provided
- Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
- Supportive, small-team environment
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
Customer Service Representative - Technical Support
Posted today
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Job Description
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
Customer Service Representative - Technical Support
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to the company's products and services.
- Guide customers through product features and functionalities.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Identify and report common customer issues and trends to management.
- Stay updated on product knowledge and technical specifications.
- Contribute to the development of customer support documentation and FAQs.
- Ensure adherence to all company policies and procedures.
Qualifications and Skills:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric approach.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with technology products and services is highly desirable.
Technical Support
Posted 2 days ago
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Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
Technical Support
Posted 15 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 1 day ago
Job Viewed
Job Description
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
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Technical Support
Posted 1 day ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 2 days ago
Job Viewed
Job Description
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware.
Customer Service and Technical Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide high-quality customer support via phone, email, and chat for software-related issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Guide customers through troubleshooting steps and product functionalities.
- Escalate complex issues to higher-level support or development teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and update knowledge base articles and FAQs to assist customers.
- Identify trends in customer issues and provide feedback to the product development team for improvement.
- Ensure customer satisfaction by delivering timely and professional support.
- Assist with onboarding new customers and providing product training sessions.
- Stay up-to-date with product updates and new features.
- Contribute to a positive team environment and share knowledge with colleagues.
Qualifications:
- Proven experience in customer service and technical support, preferably in a software environment.
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with customer support software and ticketing systems.
- Familiarity with SaaS products and cloud-based technologies.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience working remotely is an advantage.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This is an excellent opportunity for a customer-focused individual with a passion for technology to advance their career in a supportive and growing company. The position offers a competitive salary and the convenience of remote work.