182 Client Engagement Manager jobs in the United Kingdom

Client Engagement & Support Manager

UK (Hybrid/Flexible Hours) | Full-time | SaaS / Investment & Wealth Management Tech

Salary: Up to £70,000

Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager .

This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts.

What You’ll Do

• Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution
• Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively
• Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients
• Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting
• Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability
• Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base

What You’ll Bring

• 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and 2+ years leading application/technical support teams
• Strong track record managing SLAs, escalations, and service delivery in a technology-driven environment
• Confident communicator able to translate complex technical issues into clear, client-friendly language
• Experience working across time zones and managing distributed teams
• Knowledge of investment, wealth management, or financial technology is advantageous
• Flexible to work between 7am–9pm as needed to support global clients

Why Join?

• Play a key role in shaping client relationships in a growing, high-value sector
• Lead cross-functional teams and make a measurable impact on service quality
• Join a collaborative, professional environment where innovation and client success are top priorities

Client Engagement & Support Manager

UK (Hybrid/Flexible Hours) | Full-time | SaaS / Investment & Wealth Management Tech

Salary: Up to £70,000

Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager .

This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts.

What You’ll Do

• Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution
• Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively
• Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients
• Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting
• Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability
• Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base

What You’ll Bring

• 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and 2+ years leading application/technical support teams
• Strong track record managing SLAs, escalations, and service delivery in a technology-driven environment
• Confident communicator able to translate complex technical issues into clear, client-friendly language
• Experience working across time zones and managing distributed teams
• Knowledge of investment, wealth management, or financial technology is advantageous
• Flexible to work between 7am–9pm as needed to support global clients

Why Join?

• Play a key role in shaping client relationships in a growing, high-value sector
• Lead cross-functional teams and make a measurable impact on service quality
• Join a collaborative, professional environment where innovation and client success are top priorities

Company Overview: Our client is a leading digital capability partner based in the UK, specialising in providing innovative digital solutions to clients within the public sector and central government. With a strong commitment to delivering exceptional results and fostering long-term partnerships, our client is seeking a talented Business Development Manager with added client engagement responsibilities to join their dynamic team.

Role Overview: As a Client Engagement Manager with Business Development Responsibilities. you will play a pivotal role in driving the growth and success of our client's business within the public sector and central government. Your primary responsibility will be to identify and secure new business opportunities while also managing client relationships throughout the engagement process.

Key Responsibilities:

• Identify and pursue new business opportunities within the public sector and central government, focusing on securing contracts and driving revenue growth.
• Build and maintain strong relationships with existing and potential clients, including senior-level decision-makers and influencers.
• Act as the primary point of contact for clients, ensuring their needs are met and exceeded throughout the engagement process.
• Collaborate closely with internal teams, including digital specialists and project managers, to develop customized proposals and deliver value-added services.
• Stay informed about industry trends, policy developments, and government initiatives to identify new opportunities and drive business growth.

Requirements

• Proven track record in both business development and client engagement within the public sector and central government, with a focus on securing contracts and driving revenue growth.
• Deep understanding of the public sector procurement process and familiarity with government frameworks and regulations.
• Excellent relationship-building skills, with the ability to engage with senior-level decision-makers and influencers.
• Strong communication and presentation abilities, with the capability to articulate complex technical concepts clearly and persuasively.

Benefits

• Opportunity to make a significant impact within the public sector and central government by delivering innovative digital solutions.
• Collaborative and dynamic work environment with opportunities for career growth.
• Competitive salary and benefits package.
• Ability to work with a specialized team and leverage resources for success.

If you are a results-driven professional with experience in both business development and client engagement within the public sector and central government, we want to hear from you! Contact us now to express your interest and apply.

LotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator® (DNO™) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally.

LotusFlare also owns a market leading eSIM travel product, Nomad. It provides global travelers with high-speed, affordable data connectivity in over 200 destinations.

As a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.

RESPONSIBILITIES

• Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.
• Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts
• Work with LotusFlare’s product and engineering teams to enable the on time and on budget delivery of the programs
• Build and maintain strong, long-lasting customer relationships
• Co-ordinate with 3rd parties who may be involved in a solution delivery
• Drive project execution of the technical delivery track track across all the SDLC stages including scoping, design, testing, deployment and project handover to customer support and operational teams
• Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business teams
• Support project management activities, ensuring issues are documented and addressed
• Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools
• Aid in product design and product development
• Build and lead a team of client engagement managers serving our clients

REQUIREMENTS

• Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred
• 15+ years of experience in complex program management, preferably of enterprise software implementations in the telecoms sector
• Deep expertise in mobile and fixed telecommunications
• Proven track record of leading delivery of complex digital solutions, on time and within budget
• Good analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
• Demonstrated leadership ability in an international team environment
• Initiative taker, eager to break new ground, create opportunities for others, and a quick learner
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
• Willingness and ability to travel

Perks

• Competitive salary package.
• Annual bonus.
• Training and workshops.
• Truly flexible working hours.

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, MTN, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

• Website:
• LinkedIn:
• Instagram:
• Twitter:

LotusFlare, based in the heart of Silicon Valley, is a provider of cloud-native SaaS products. Founded by the team that helped Facebook reach over one billion users, LotusFlare’s purpose is to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare’s digital commerce and monetization platform, Digital Network Operator® (DNO™) Cloud, delivers valuable outcomes for telecommunications services providers supporting millions of customers globally.

LotusFlare also owns a market leading eSIM travel product, Nomad. It provides global travelers with high-speed, affordable data connectivity in over 200 destinations.

As a Senior Client Engagement Manager at LotusFlare, you will lead the day-to-day delivery of complex projects while building a trusted relationship with the clients. Your role is to oversee a portfolio of LotusFlare’s customers, guiding the client and team members towards successful project execution and achievement of overall project goals. You will work directly with clients and take ownership of the overall project and its outcomes.

RESPONSIBILITIES

• Manage the overall implementation and delivery of digital solutions leveraging our SaaS platform and its integration within the clients’ technology landscape.
• Operate as the lead point of contact for any and all matters specific to the delivery of technology programs in your accounts
• Work with LotusFlare’s product and engineering teams to enable the on time and on budget delivery of the programs
• Build and maintain strong, long-lasting customer relationships
• Co-ordinate with 3rd parties who may be involved in a solution delivery
• Drive project execution of the technical delivery track track across all the SDLC stages including scoping, design, testing, deployment and project handover to customer support and operational teams
• Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business teams
• Support project management activities, ensuring issues are documented and addressed
• Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools
• Aid in product design and product development
• Build and lead a team of client engagement managers serving our clients

REQUIREMENTS

• Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred
• 15+ years of experience in complex program management, preferably of enterprise software implementations in the telecoms sector
• Deep expertise in mobile and fixed telecommunications
• Proven track record of leading delivery of complex digital solutions, on time and within budget
• Good analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
• Demonstrated leadership ability in an international team environment
• Initiative taker, eager to break new ground, create opportunities for others, and a quick learner
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
• Willingness and ability to travel

Perks

• Competitive salary package.
• Annual bonus.
• Training and workshops.
• Truly flexible working hours.

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, MTN, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

• Website:
• LinkedIn:
• Instagram:
• Twitter:

Client Engagement Manager - Consultancy/ SOW Solutions*

Experience within Asset Management Recruitment OR Finance - Change and Transformation OR Data Technology into Banking.

Manchester - Hybrid (3 days in office / 2 home)

Salary to £55K - £5K Basic DOE + Exceptional Commission + Benefits

*Role could be suitable for a highly experienced, consultative contract Finance/ Finance Tech or Asset Management Recruiter or Senior New Business Recruiter with experience of dealing with Senior Stakeholders at a solutions level who wishes to work more strategically and evolve/develop their skillset into consultancy.

This entrepreneurial Recruitment Consultancy generates over 50 million turnover and currently operates out several international offices including, Manchester,UK.  They have grown to become a renowned financial services search & selection organisation, with a  head count of over 300 employees worldwide.

The business continues to go from strength-to-strength being recognised in the industry with various awards incl. Sunday Times Top 100 Companies to work for and the Virgin Fast Track 100.

In line with business growth a separate Consulting business was established to support clients with a scalable, cost effective consulting solution. The business was founded on the concept that being supported by a consulting firm should be affordable, effective and provide lasting solutions without continued cost.

Projects are within the following areas: Actuarial, Change Management, Asset Management, Finance Technology, Finance, Financial Crime Risk & Compliance.

The Role

They are looking for someone to maximise the SOW opportunities with existing clients within Asset Management OR Finance - Change and Transformation OR Finance Tech into Banking - win new business and take new innovative products to market.

Key Responsibilities;

• To maximise the opportunities in their existing client portfolio, this will involve networking with new areas of these businesses who may not know of the Consultancy business but who have signed framework agreements.

• Devise & deliver a Business Development Strategy for new business. The successful applicant will always be looking for new revenue streams

• Improve the sales process, ensuring that their clients have the best experience. Maximise repeat business.

• Work with the Recruitment business to drive the number of leads coming into Consultancy and assist in conversion

• Ensure long term value is delivered to clients through continual engagement

• Analyse and prepare due diligence for new opportunities

For further information, please contact Kim Stakes at Applaud Recruitment (R2R). Applaud Recruitment specialises in Manager to CEO vacancies within Recruitment.

At UBDS Group, with our portfolio including UBDS Digital and Rayo, we are dedicated to fostering an entrepreneurial spirit by investing in innovators who harness technology to drive meaningful change.

We currently have an opportunity for proven business development specialist, with a background in selling solutions & professional services, to join our commercial practice here at UBDS.

As a Client Engagement Director you will identify & build relationships with new Enterprise clients. You work closely with our strategic partners to identify joint business opportunities to increase customer value and drive revenue growth

A a successful & proven business development specialist you will need to be a great relationship builder, consultative, an innovator, commercially astute and passionate about delivering world class solutions.  

In this role you will have the following responsibilities:

• Responsible for generating new revenue by prospecting, identifying and closing new business and new logos to help drive revenue
• Develop and execute a strategic sales plan to acquire new key accounts
• Build and manage relationships with decision-making CXO level executives as well as IT leadership by understanding their business pain points and desired outcomes and articulating a clear vision for our solutions
• Manage client satisfaction
• Form and lead multi-disciplinary, cross functional teams, to identify, pursue, position and win opportunities
• Form collaborative relationships with strategic partners to identify new business opportunities and increase customer value
• Generate continued demand for our consulting services within client accounts by developing trust and a deep understanding of strategic business initiatives
• Assist in development of use cases, collateral, formal case studies and press releases
• Work collaboratively with our partner vendor teams, selling into them and canvassing new opportunities within their respective accounts

Requirements

• Proven technology sales or consulting experience, ideally selling professional services, within large enterprise customers
• A proven track record of achieving and exceeding revenue and gross profit related targets, delivering significant and often complex solutions.
• Strong verbal, written communication, and listening skills; strong customer service and interpersonal skills.
• Excellent collaboration and team-building skills.

·    You should also have a strong desire to keep up to speed with the ever evolving technology landscape

• Highly-motivated, entrepreneurial spirit with a passion for driving solution adoption

Benefits

Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.

UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.

 Employee Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover
• Hybrid Working – UBDS Group offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness

About UBDS Group

At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.

With a portfolio including UBDS Digital and Rayo, UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Client Engagement & Support Manager - Financial Technology - London / Hybrid

(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)

Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.

Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.

In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.

Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation. You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.

The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements.

To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams. You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews. Knowledge of the investment or wealth management sector will be highly beneficial.

This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.

Location: London, UK / Hybrid working

Salary: £60,000 - £70,000 + Bonus + Benefits

Applicants must have the right to work in the UK.

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Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

Here are some of our favourite perks and benefits, but we have so many more!