1396 Client Relations Manager jobs in Farnborough

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Due to our continued success, we now require a Customer Service Administrator to join our team asap on a short term contract basis. However, the role may become permanent should this be of interest but we are happy to consider those applicants only seeking temporary work. You could be a University graduate seeking work or simply be in between jobs.

Working for a well known online retail brand, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email. Working Mon to Fri 8.30am to 5pm on site at our Frimley office. We offer weekly pay, free onsite parking and a modern and friendly team environment.
Duties for the role will include:-
Taking inbound customer service calls and responding to resolve queries or provide customer information.
Answering incoming emails from customers regarding their orders and our products.
Placing orders onto the system and processing payments.
Making outbound calls to customers who have not completed their online order fully
Assisting with customer service and administration for our other brands in the business.
General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.
Working across our in house systems so you should be a confident user of the PC and Microsoft packages too.

You should have previous customer service experience, ideally gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written with accurate admin skills. Good PC skills and be quick to learn.

In return we can offer the opportunity to start week asap on an initial 2 – 3 month basis, weekly pay, paid holiday accrual and free onsite parking.
Please submit your CV asap for immediate consideration.

We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.

Key Responsibilities:

• Lead the customer service team to resolve issues efficiently and professionally
• Act as the main point of contact for clients regarding any concerns
• Coordinate with wider teams when required
• Monitor and report on customer service KPIs
• Look into trends and report back to senior management
• Develop and implement customer service improvement initiatives
• Work closely with the Head of Customer Service
• Analyse and look into specific data
• Run daily reports on findings
• Guide and support the customer care team

Requirements:

• Proven experience in a customer service role
• Have management experience
• Strong understanding of processes and resolutions
• Excellent communication, negotiation, and leadership skills
• Ability to handle complaints professionally and empathetically
• IT proficient in CRM systems and Microsoft Office

Please apply for more information on this great contract position.

We're looking for a reliable and proactive Customer Service Advisor to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Customer Service Advisor:

• Respond to inbound phone calls and email enquiries in a timely and professional manner
• Provide accurate information and assistance to clients, escalating issues where necessary
• Process client payments over the phone
• Set up new user accounts and maintain accurate client records
• Monitor and troubleshoot issues with devices such as SIMs when needed
• Perform data entry and general admin tasks
• Support internal teams with day-to-day operations
• Help maintain organised systems and ensure smooth office processes

Key skills for the Customer Service Advisor:

• Experience in a similar office-based admin or customer service role
• Strong communication skills, both written and verbal
• High attention to detail and good time management
• Confident using Microsoft Office and open to learning new systems
• Self-motivated and comfortable working independently
• Friendly, professional, and solution-focused attitude
• A team player who's willing to assist where needed

Own transport is essential due to limited public transport access to the office

• Respond to customer enquiries by phone, email, and chat in a professional, helpful manner.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date customer records and resolve any issues with a focus on satisfaction.
• Work with other teams to improve service quality.

• Receive, unload, count, and stock incoming inventory.
• Pick, pack, and ship orders efficiently and accurately.
• Maintain accurate stock control and keep the warehouse clean, organised, and safe.
• Operate warehouse equipment, including forklifts and pallet jacks (training provided if needed).

• Provide first-line fixes and technical support.
• Carry out repairs and product testing.
• Manage returns (RMA process) and keep accurate records.
• Produce monthly reports on returns, repairs, and warranty replacements.

• Experience in customer service and warehousing.
• Good IT skills, ideally with experience in CRM or inventory management systems.
• Strong organisational skills with the ability to multitask.
• Great communication and teamwork skills.
• Physically able to move heavy products and operate warehouse equipment.

Job Title: Customer Service Coordinator
Location: Weybridge
Pay rate: 14.71 per hour (salary equiv 28,6200)
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +

I am currently recruiting for a Customer Support Coordinator to join a Global organisation for a on-going temporary basis, starting ASAP.

This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.

Duties required but no limited to:

• Processing service requests from customers
• identify suitable engineers and dates to attend site
• Proactively communicate with customers to resolve issues in a timely manner
• Producing quotations using SAP, confirming and documenting price and site availability to customer
• Processing customer orders
• Communicating with credit controllers regarding credit checks / issues.
• Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
• Reviewing systems to identify improvements to processes and procedures
• Prioritise mail to maintain customer satisfaction.
• Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

• IT Skills Word and PowerPoint
• SAP/CRM or equivalent
• Ability to develop and maintain good relationships internally/externally and at all levels
• Excellent presentation skills and a confident, engaging communicator
• Highly organised & able to prioritise
• Ability to work under pressure and maintain accuracy
• Passion for customer service