75 Client Relations Manager jobs in Farnborough

FreightserverecruitmentarelookingforanImportAir/SeaOperatorforawell-establishedFreightForwarderbasedintheSunbury-on-Thamesarea.

Responsibilities:-

• Quotations
• Arrangingshipmentandmonitoringthoughtodelivery
• DealingwithAirandOceanfreightImports
• Telephoneandemailsenquires
• Dealingwithoverseasoffices
• Generalofficeduties

TherolewouldsuitsomeonelookingformoreofaCustomerServiceroleawayfromcustomsentries.Wouldsuitasecondjobberlevelpersonwithsomeexperienceinimportairfreightoroceanmovements.

HourswouldbeMondaytoFriday :30

AsanagencywearefastbecomingthenumberoneFreightspecialistintheUK.WehaveafastgrowingreputationwithmostFreightrelatedcompanies.Freightservehasbeenestablishedsince1992workingwithintheFreightForwardingandShippingindustry.

Customer Service Executive- 25K Basic

Role Overview

Every Customer Service Executive isan integral part of the Companies home departmentbusiness ensuring efficient customer service and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our field teams and Directors as a key part of the team.

Key Duties

• Ambassador for thebrand
• Dealing with telephone queries and responding to online email queries within agreed SLA's
• Handling of large volumes of inbound and outbound calls
• Create and maintain detailed customer records
• Resolving complaints
• Understanding CompanyProducts and services
• Meet or exceed Key Performance Indicators
• Working within a team to complete goals and objectives
• Mange the eGOS notification process

About you

Essential skills and experience

• Excellent customer service and organisational skills
• Systems literate, able to use different IT systems effectively including Office 365
• Having an excellent customer service executive approach, able to provide support and reassurance to customers and their families/carers
• You must have your own car with a full drivers licence

Desirable skills and experience

• Previous experience of working as a customer service executive
• Previous use of customer service/call centre CRM
• Local marketing and/or social media experience

About The Company

The Company aimsto deliver outstanding customer service, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additionto the highest quality equipment, theyaim to provide both theirstore staff and our customers with an excellent overall environment thattreat people as we would wish to be treated. Theirexpectation is that you will share theirvision to provide theirpatients with the very best professional service as well as having exceptional customer service executive approach

The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

• Manage and lead the customer service team, setting clear goals and objectives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor and report on team performance using key metrics.
• Handle escalated customer issues with professionalism and efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain up-to-date knowledge of industry trends and best practices.
• Oversee training and development programmes for team members.
• Ensure compliance with company policies and procedures.

Profile

• Proven experience in managing customer service teams within the business services industry.
• Strong leadership and organisational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems.
• The ability to work under pressure and meet deadlines effectively.
• Exceptional communication and interpersonal skills.

Job Offer

• Competitive salary of 35,000 to 38,000 per annum.
• On-site parking for added convenience.
• Access to a company pension scheme.
• A permanent position with opportunities for career growth.
• A supportive and structured workplace culture.

Customer Service Administrator

Datchet

Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role

25,000 - 26,000

(full description available)

Opportunity

An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.

With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.

Main Duties

• Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions
• Review and respond to comments
• Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings
• Maintain communication with Aftersales service agents
• Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations
• Manage repair and replacement requests and processing for products within guarantee period
• Liaise with credit control team to manage issues for processing returns
• Ensure system is kept up to date

Skills and Qualifications

• Able to persuade and influence in a positive way, both verbally and in writing
• Strong written and verbal communication skills.
• Good excel skills and MS packages
• Knowledge of digital technology
• Excellent use of English in a business setting (grammar / letter construction)
  

Job Title: Customer Service Advisor

Location: Hybrid working from our Leatherhead Office & home with set office days

Salary: 25,000 - 28,000 per annum (depending on experience)

Job Type: Permanent, Full time

Schedule: Monday to Friday (Hybrid working from our Leatherhead Office & home with set office days)

About us :

ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.

Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.

About the Role:

We are looking for a motivated and detail-oriented individual to join our team as a Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
• Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
• Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
• Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
• Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.

About you:

Preferred Skills:

• Strong telephone communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to generate rapport with a diverse portfolio of clients.
• Excellent organisational and multitasking abilities.
• High level of attention to detail.
• Strong problem-solving skills.

Benefits:

• Company pension scheme
• Free parking
• Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
• 25,000 - 28,000 per annum (depending on experience)
• Hybrid Working
• 21 days holiday + bank holidays with an additional day off for your birthday & baby's 1st birthday
• Discretionary bonus scheme
• Exclusive Benefits and Wellbeing site (Perks at Work)
• On-going training, development, and career pathways
• Professional subscriptions paid
• Financial wellbeing programme with access to financial advisers
• Salary sacrifice

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of: Customer Service Advisor, Customer Service Executive, Account Management, Client Services, Customer Account Executive, Account Manager, Trainee Account Manager, may all be considered.

• Handle customer calls & emails with professionalism and empathy
• Process orders, returns, and track deliveries using CRM & internal systems
• Manage complaints, escalate when needed, and provide top-notch resolutions
• Collaborate with Sales, Marketing, Logistics & After-Sales teams
• Identify process improvements to keep our service smooth and efficient

• Previous customer service experience
• CRM knowledge (SAP/Salesforce a plus)
• Strong communication skills, both written & verbal
• Knowledge of Consumer Rights & Distance Selling regulations
• Organized, self-motivated, and passionate about delivering excellent service
• Proficient in MS Office & data entry

• Be part of a dynamic UK Operations Team
• Opportunity to grow your career in a supportive environment
• Make a real difference for customers every day

Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client are looking for a Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries.

Please note: this role is fully office-based, Mon-Fri 9am-6pm

Key Responsibilities

As a Pharmacy Inbound Call Assistant, you’ll be the first point of contact for patients and healthcare professionals. You’ll handle incoming calls and emails regarding prescriptions, ensuring all queries are managed efficiently, accurately, and with empathy.

Your role will include:

• Contacting patients about their prescriptions and orders before they need to call us.
• Responding to emails and calls regarding prescription queries.
• Supporting administrative and data-entry tasks as directed by your line manager.
• Maintaining accurate and confidential patient records.
• Delivering excellent service and communication at all times

Key attributes

• Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
• Excellent verbal and written communication skills.
• The ability to stay calm, professional, and empathetic under pressure.
• Good computer literacy and familiarity with Microsoft Office and basic CRM systems.
• A logical and organised approach to work, with strong attention to detail.
• The ability to multi-task and prioritise effectively in a fast-paced environment.
• A team player mindset with the confidence to work independently when needed.

Benefits

• Company Pension
• Life Insurance
• Employee Discount
• Annual Bonus
• Sick Pay
• Health & Wellbeing programme
• Free Parking
• Bereavement Leave
• Company Social Events
• Additional day holiday on Birthday

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.  Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

 March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson

Customer Service Advisor

Basic Salary:  Up to £30,000 (DOE)

Working Hours:  7:30 am - 17:00 pm Monday - Friday 

Location:  High Wycombe

New vacancy for a Front of House/CSA/Customer Service Advisor  to join a busy accident repair centre.

Reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for vehicle repair in an efficient and courteous manner and to ensure a high standard of customer service.

Responsibilities of a Front of House/CSA/Customer Service Advisor:

• Excellent Customer Service
• Multi-tasking and prioritising tasks
• Attention to detail in all administration
• Scanning Documents
• Booking parts

Skills and Qualifications of a Front of House/CSA/Customer Service Advisor:

• Experience of working in a modern Accident Repair Centre/Bodyshop is desirable  for this role
• Excellent customer service and organisation skills
• Good IT skills
• Experience of cash credit control
• Excellent administrative skills
• Ability to work well under pressure and to tight deadlines
• Ability to work within a team environment

This is a full-time, permanent position for a skilled and courteous Front of House/CSA  to earn a Competitive salary together with excellent brand approvals and benefit from company culture where career progression is encouraged. Previous experience in a Bodyshop environment is desired but not essential. 

Please contact Carly Wellard  at Tru Talent on (phone number removed) or (phone number removed) or if you can 'Apply Now'.

INDHIGH

A great opportunity for an experienced Customer Service Manager to join our client's close-knit team. The successful candidate will lead and inspire a small customer service team, ensuring clients receive outstanding support from initial enquiry through to aftersales care. You'll be instrumental in streamlining processes, introducing new tools, and creating a more efficient and engaging customer experience.

Job Title: Customer Service Manager

Location: Wokingham

Salary: 30,000 - 35,000 per annum DOE

Key Responsibilities:

• Lead, coach, and develop a team of Customer Service Advisors
• Support the Head of Sales in maintaining excellent standards of customer care
• Oversee the handling of enquiries, quotes, and orders to ensure accuracy and speed
• Drive process improvements and support digital transformation projects
• Hold regular one-to-ones and performance reviews to develop and motivate your team
• Collaborate with other departments to enhance communication and workflow
• Track key performance metrics, identifying trends and opportunities to improve

Skills & Experience:

• Experienced in leading or supervising a customer service or sales team
• Proven experience with process improvement or digital transformation projects
• Comfortable using CRM and ERP systems with strong Excel and data handling skills
• Excellent communicator who can balance empathy with efficiency
• Analytical, organised, and solutions-focused with a genuine passion for improving customer experience

This is an excellent chance to join a business that's growing steadily and investing in both its people and its processes. You'll enjoy autonomy, visibility, and the chance to make a real impact on how the business serves its customers. If you're a proactive, people-focused leader who thrives in a changing environment and enjoys making things work better, this could be the role for you!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.