What Jobs are available for Client Relations Manager in Guildford?
Showing 34 Client Relations Manager jobs in Guildford
Customer Service Advisor
Posted today
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About Us:
Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.
This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.
E-commerce is growing fast, we strongly believe the right team is our success
into next phase of growth and transformation.
Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.
Add to our team by joining our friendly work environment and bringing enthusiasm to our business.
Customer Service Assistant (Aftersales)
We are currently recruiting for a Customer Service Assistant, to strengthen our Customer Services team, who put our customers at the heart of everything they do.
The Customer Service Assistant(s) act as the first point of contact for our customers and are a vital part of our team here at Trading Depot.
In this fast paced, demanding role you will build relationships with not only your fellow team members but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that 'extra mile'.
This role will be based in our office in Maidenhead.
Responsibilities include, but are not limited to:
- Provide our customers with a first class, friendly and professional service.
- Managing a varied workload as part of a busy energetic team.
- Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email & webchat.
- Providing product knowledge to our customers.
- Ability to deal with difficult situations in an assertive, supportive & professional manner.
- Raising returns and dealing with suppliers.
- Liaising with couriers.
- Raising courier claims.
- Contribute to team effort by accomplishing related results as needed.
- Taking ownership of the aftersales department.
- Achieving set individual KPIs on a daily basis.
- Build and maintain a strong relationship with our suppliers/manufactures.
- Support the business in other areas when needed.
Skills Required:
- PC literate (Word, Excel, Outlook essential).
- Professional & confident telephone manner.
- Ability to work as part of a team and independently.
- Ability to organise own workload to meet deadlines.
- Hands on approach to tasks.
- Strong attention to detail.
- Excellent problem-solving skills.
- Ability to multi-task.
- Desire to learn new skills.
- Good standard of written English and maths.
- Previous office & Customer Service experience is essential.
Benefits:
- 21 days paid holiday not including bank holidays.
- Onsite parking.
- Training & coaching.
Salary: Competitive and negotiable (depending on experience).
Job Types: Full-time, Permanent
Pay: £25,400.00-£26,000.00 per year
Benefits:
- Employee discount
- On-site parking
Application question(s):
- What are your salary expectations?
- Do you have a notice period? If so, how long is this period?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
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Customer Service Administrator
Posted today
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Customer Service Administrator - Up to £28k
- Salary: £8k per year
Hours
- Monday-Friday, 9am - 5pm (full time in the office)
Are you a dynamic and motivated insurance professional looking to take the next step in your career? We are on the hunt for a talented Customer Service Administrator to join our clients vibrant team in Haywards Heath This is your chance to be part of a leading insurance provider, where your contributions will make a real difference.
Why Join Our Client?
- Exciting Opportunities: Work in a fast-paced environment with a variety of clients and sectors.
- Supportive Culture: Collaborate with a team of passionate professionals who love what they do
- Career Growth: They believe in nurturing talent and providing clear paths for advancement.
The role of Customer Service Administrator - Up to 8k:
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Develop and implement effective strategies to drive growth and profitability.
- Conduct thorough risk assessments and provide expert advice on coverage options.
- Collaborate with other departments to secure the best terms and conditions for our clients.
- Stay informed about industry trends, market conditions and regulatory changes to provide the best service possible.
The ideal Customer Service Administrator - Up to 8k:
- A minimum of 3 years of experience in Customer Service within an office.
- Strong communication and negotiation skills, with an ability to build rapport with clients.
- Proven ability to manage multiple accounts and deadlines effectively.
- A proactive approach to problem-solving and a keen eye for detail.
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Customer Service Manager
Posted today
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We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.
The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.
This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.
Your main responsibilities on a day to day basis will be:-- Driving customer onboarding.
- Leading implementation and embedment.
- Engaging with customers through weekly service meetings.
- Delivering airline Key Performance Indicators and Service Level Agreements.
- Acting as a link between operations and customer.
- Developing and introducing new business.
- Monitoring and managing customer Key Performance Indicators.
- Producing reports for senior managers.
- Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
- Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
- Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.
- Customer Service Experience within a service delivery environment.
- Confidence to explore and develop new business opportunities.
- Good communication skills with the ability to build strong relationships with key stakeholders.
- Planning and organisational skills including handling multiple tasks and prioritising them.
- Airport experience is desirable.
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our ValuesSafety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
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Customer Service Specialist
Posted 14 days ago
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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Customer Service Advisor
Posted today
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Job Description
**Who are we?**
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.
**The role**
**What will you be doing?**
Position: Customer Service Advisor
Location: Basingstoke with hybrid working
**What will you bring?**
Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.
To ensure success in this role you will need to:
+ Be proactive, curious and a confident communicator
+ Have a willingness to learn
+ Speak to sales teams, brokers, clients, claimants, or medical providers
+ Have good attention to detail and work in a varied and fast-paced environment
+ Provide accurate policy, quote or renewal information
+ Work autonomously, as well as collaboratively in a team
+ Be able to use IT internal systems on a day-day basis with strong administration skills
The successful Customer Service Advisors can expect:
+ Full training
+ Generous Bonus
+ DC Pension scheme
+ Life, medical and income Insurance
+ Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
+ 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
+ Monday - Friday (no weekends)
+ Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.
From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.
#LI-AM1
#LI-hybrid
**Why join us?**
At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We've built a supportive, inclusive environment ( where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
Company:
Unum UK
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Customer Service Advisor
Posted 24 days ago
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About the opportunity:
We are the internal recruitment partner for our client, a well-established independent banking and financial services group.
We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.
As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.
What you’ll be doing:
- Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
- Logging and tracking customer interactions, making sure nothing slips through the cracks
- Spotting when something doesn’t look right and escalating where needed
- Supporting vulnerable customers with care and empathy
- Sharing feedback to help us improve – we want your ideas
- Building knowledge of our products so you can give customers the right answers
What we’re looking for:
- Previous customer service experience (ideally in financial services or regulated environments, but not essential)
- A great communicator – both written and verbal
- Calm under pressure, resilient, and able to adapt to change quickly
- Someone who cares about doing the right thing for customers, not just ticking boxes
- Strong at complaints handling and problem solving
- Team player who’s also happy to take initiative when needed
In return we are offering:
- A competitive salary dependent on skills, knowledge and experience.
- 25 days annual leave plus bank holidays.
- Discretionary bonus scheme.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme
- Death in service x4 annual salary.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
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Customer Service Manager
Posted 137 days ago
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Service Manager - Frimley, Surrey.
Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey.
You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors.
This position is a people management role, with the office based service delivery administration team within your division reporting to you.
Basic Salary – £40,000 - £6,000 - DOE
Overtime, Travel Time & Call-out
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
What this role will look like
- Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite.
- Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs.
- Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs.
- Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships.
- Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals.
- Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager.
- Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs.
- Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently.
- Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month.
- Build relationships of trust through open and honest communication with clients, suppliers, and colleagues.
- Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances.
Requirements
Who We're Looking For:
- Proven customer support experience
- Strong phone manner, conflict-handling skills, and exceptional active listening
- Strong problem-solving skills and ability to work well under pressure.
- Excellent communication skills, both verbal and written.
- Solid technical knowledge and understanding of various systems.
- Ability to work independently as well as part of a team.
- Attention to detail and ability to complete work accurately and efficiently.
- Professional and customer-oriented approach.
Benefits
- Basic Salary – £ subject to experience
- Overtime, Travel Time & Call-out
- Aviva Pension
- Life Assurance 4x Salary
- 22 Days Paid Holidays plus Bank Holidays
- Paid Candidate Referral Scheme – up to £1 00 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Free, secure, onsite parking
- Development and progression opportunities
A Little More About Alarm Communications
Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems.
Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.
Our Business Includes:
- Alarm Communications - acl.uk.com
- Clymac - clymac.co.uk/
- FAFS Fire & Security - fafsfireandsecurity.com
- Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com
- Morgan Fire Protection - morganfire.co.uk
- Marlowe Smoke Control - marlowe-aov.co.uk
- Marlowe Fire & Security - marlowefireandsecurity.com
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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Customer Service Specialist
Posted 310 days ago
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Job Title: Customer Service Specialist
Industry: Manufacturing
Full-time, 37.5 hours per week
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry.
About Us:
We are a renowned and innovative manufacturer with a reputation for delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we pride ourselves on creating trusted partnerships with some of the world’s leading brands. Our state-of-the-art facilities and strong emphasis on sustainability set us apart, ensuring that we remain at the forefront of the industry.
Role Overview:
As a Customer Service Specialist , you will be the first point of contact for our valued clients, helping to ensure smooth communication and resolution of any inquiries. You’ll play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and support with OTIF delivery.
- Handle customer complaints and resolve issues in a professional and empathetic manner.
- Process orders, manage returns, and ensure timely communication on delivery updates.
- Deal with customer demand including firms PO’s.
- Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
- Keep accurate records of customer interactions and follow up on open cases.
- Support the sales team with administrative tasks and customer account management.
- Continuously strive to improve the customer experience by identifying areas for process enhancement.
What We’re Looking For:
- Proven experience in a customer service role, within a manufacturing or product-driven environment.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- A problem-solving mindset with a keen attention to detail.
- Ability to remain calm and professional under pressure.
- Familiarity with CRM systems and Microsoft Office tools.
- A team player who thrives in a collaborative environment.
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Customer Service Representative - FTC
Posted 7 days ago
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**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**
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