159 Client Relations Manager jobs in Kingsbury
Client Relations Manager
Posted today
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Client Relations Manager in a Service Delivery Role
About IMS Group
At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services.
As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field.
The Role
We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects.
This role requires a sound understanding of commercial and financial performance — ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company’s wider business objectives.
Key Responsibilities
- Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives
- Compile and manage detailed project reports and updates for internal and client review
- Work with the Technical Director to ensure all works are delivered in compliance with agreed specifications and industry standards
- Serve as the main point of contact for client communications during and after project delivery
- Monitor project progress, resolve issues promptly, and escalate where required
- Ensure accurate documentation and use of IMS Group’s bespoke reporting software including daily reconciliation
- Support continuous improvement by identifying and implementing process enhancements
- Assist with resource planning and mobilisation of project teams
- Maintain strong relationships with stakeholders, ensuring a customer-first approach
What We’re Looking For
- Must demonstrate a commercial and sales-oriented approach , effectively leveraging available data, tools, and internal resources to support business growth
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- A keen eye for detail and accuracy in reporting
- Ability to multitask in a fast-paced environment
- Sound commercial awareness
- Proficiency in Microsoft Office and comfort with bespoke software platforms
- A proactive, solutions-focused mindset
Why Join IMS Group?
- Be part of a pioneering company that values quality, compliance, and sustainability
- Work with a supportive, professional team in a fast-growing business
- Continuous development opportunities and training
- Competitive salary and benefits package
Client Relations Manager (Acquiring)
Posted 1 day ago
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payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Group Chief Growth Officer
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
Client Relations Manager (Acquiring)
Posted 22 days ago
Job Viewed
Job Description
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Head of Client Management
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
Please note: The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.
Client Relations Manager - French Speaking
Posted today
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Job Description
Client Relations Manager - French Speaking
Posted today
Job Viewed
Job Description
Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.
Job Description: Client Relations Manager
We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.
You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.
You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.
Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.
Key Objectives:
- Organize and manage all required documentation to facilitate the sales process.
- Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
- Oversee and support the progression of sales through timely follow-ups and clear communication.
- Address client inquiries related to property details, reducing the need for developer involvement.
- Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.
Core Responsibilities:
- Provide regular updates to the sales team on the status of their clients.
- Maintain consistent communication with clients and internal teams about project developments.
- Monitor sales progress through completion and promptly address inquiries from clients and agents.
- Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
- Take the initiative to ensure performance standards are consistently met.
Education:
- Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.
Skills and Requirements:
- Fluency in English and French, with excellent verbal and written communication skills.
- Strong numerical skills and the ability to work effectively with clients and team members.
- Motivated to learn new concepts and take on new projects.
- A proactive, hands-on approach with a strong sense of initiative and problem-solving.
- Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.
For more information please apply ASAP!
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
Client Relations Account Manager
Posted 2 days ago
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Job Description
Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience
Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager . This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.
The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.
Build consultative, long-term relationships with clients through regular reviews and proactive engagement.
Identify opportunities to enhance services and add value.
Lead client onboarding and ensure smooth implementation of tailored travel solutions.
Analyse travel data to provide actionable insights and recommendations.
Stay up to date with industry trends and travel technology, representing the company at relevant events.
Collaborate with internal teams and support marketing and business development initiatives.
Essential Skills & Experience
Proven experience in the corporate travel sector.
Strong knowledge of TMC service delivery and corporate client needs.
Excellent communication, negotiation, and presentation skills.
Skilled in relationship management and commercial account development.
Experience with travel data analysis and reporting tools.
Proficiency with Microsoft Office and CRM systems.
Familiarity with SLAs and RFP processes.
GDS experience (Amadeus preferred).
Knowledge of emerging travel technologies and automation tools is advantageous.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Service
Posted 7 days ago
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Job Description
Our client is looking for for a Client Co ordinator who has strong computer abilities and can multitask.
Your day to day duties include taking inbound calls, or reacting to emails, assigning engineers to call out for maintenance type issues. You will be expected to assign the right type of engineer depending on the issue and be comfortable with UK geography.
You will be IT literate, be friendly, be able to make decision and take ownership of any issues, as well as have exceptional customer service and admin skills. You will have an eye for detail and possess a proven ability to work under pressure.
Hours are Monday to Friday 8.30am to 5.30pm with an hour for lunch.
The company offer a salary of up to 28000pa and offer a number of social engagements including drinks, pizza and quiz afternoon/nights. There is also the added bonus of free car parking and 21days holiday with 8 bank holidays.
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Customer Service Officer
Posted today
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Job Description
Job Title: Customer Service Officer
Location: Local authority based in Croydon
Hourly rate: 16.25 PAYE
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available
ASAP Start
Job Duties:
- Being the first point of contact for interaction with vulnerable clients and their carers.
- Take decisions within established procedures dealing with end user and prescriber queries and issues.
- Ability to work flexibly to support the move to stretched working days and weekend operating as required.
- Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
- Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
Person Specification: The ideal candidate must have:
- Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
- Experience liaising with carers and understanding their needs and challenges
- Previous experience in a customer facing role
- Strong interpersonal skills, including empathy, patience and active listening
- Competent in using IT systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Executive
Posted today
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Customer Service Executive
Location: Uxbridge (Hybrid – 3 Days in Office / 2 Days from Home)
Salary: £28,000 – £0,000 + 10% Annual Bonus
Do you enjoy solving customer issues and building relationships along the way? Are you someone who thrives in a technical, solutions-focused environment?
We’re recruiting for a growing, friendly organisation in Uxbridge that’s known for its down-to-earth culture and collaborative team. If you’ve got strong customer service experience and love working with products that require a bit of technical know-how, this could be a fantastic next step.
This role is ideal for someone who can remain calm under pressure, ask the right questions, and take full ownership of each customer issue through to resolution. If you’re naturally organised and like to get things right the first time, keep reading!
What’s in it for you:
- Salary of £28,000 – £30,000 per annum
- Annual bonus of up to 10%
- Hybrid working (3 days in office, 2 from home)
- Free on-site parking
- 24 days holiday
- Friday team socials and a family-feel environment
What you’ll be doing:
- Managing the full order process using MS Dynamics
- Liaising with couriers and shipping partners to coordinate timely despatch
- Checking and updating customers on ETAs for their orders
- Investigating and resolving delivery delays and technical product queries
- Handling RMAs and returns
- Providing clear written and verbal communication throughout the process
- Working closely with internal departments to ensure service standards are met
What we’re looking for:
- Previous customer service experience, ideally in a technical or product-based setting
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Natural problem solver with a calm, proactive mindset
- Able to listen, take ownership, and see tasks through to completion
- Confident using systems and a quick learner
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Keywords: Customer Service Executive, Order Management, Returns Administrator, Technical Support Coordinator, MS Dynamics, RMA, Hybrid Jobs Uxbridge, Client Support Specialist, B2B Customer Service
Import Customer Service
Posted 1 day ago
Job Viewed
Job Description
FreightserverecruitmentarelookingforanImportAir/SeaOperatorforawell-establishedFreightForwarderbasedintheSunbury-on-Thamesarea.
Responsibilities:-
- Quotations
- Arrangingshipmentandmonitoringthoughtodelivery
- DealingwithAirandOceanfreightImports
- Telephoneandemailsenquires
- Dealingwithoverseasoffices
- Generalofficeduties
TherolewouldsuitsomeonelookingformoreofaCustomerServiceroleawayfromcustomsentries.Wouldsuitasecondjobberlevelpersonwithsomeexperienceinimportairfreightoroceanmovements.
HourswouldbeMondaytoFriday :30
AsanagencywearefastbecomingthenumberoneFreightspecialistintheUK.WehaveafastgrowingreputationwithmostFreightrelatedcompanies.Freightservehasbeenestablishedsince1992workingwithintheFreightForwardingandShippingindustry.