2,689 Client Relationship jobs in the United Kingdom
Client Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is a successful B2B events business who run corporate events and conferences across the globe. They are now looking to hire a Client Relationship Manager to join on a full-time basis. The ideal candidate will have experience in building excellent business-to-business (B2B) customer relationships and be able to converse confidently over the phone and by email. This is a fantastic opportunity to join a well-established business within a fast-paced and exciting industry sector.
Key Duties & Responsibilities:
- Lead customer onboarding, including communication with the team once a new customer is confirmed.
- Liaise with event speakers and design sessions to help customers (event sponsors) create impactful event experiences.
- Analyse the portfolio of events to identify opportunities for sponsors and maximise their partnership.
- Coordinate effective processes for each sponsor, ensuring alignment between delegates and sponsor objectives.
- Document sponsor communications and maintain accurate records.
- Advise and collaborate with internal teams (Events, Content, Marketing and Delegate) to ensure sponsors have a positive experience before, during, and after events.
- Track and report on sponsor success at events.
- Build positive, long-term relationships with sponsors through regular meetings and scheduled communications.
- Oversee marketing and social media activity to ensure sponsor exposure.
- Represent the company at external events as required.
- Secure hosts for sessions and coordinate initial communications between hosts and the events team.
- Experience in managing B2B customer relationships.
- Enthusiastic, energetic, and client-focused.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Target-driven and dedicated to delivering outstanding client experiences.
- Willingness to work flexible and sometimes irregular hours, including occasional evenings and weekends, to meet client and event needs.
- Professionalism and attention to detail are essential.
Client Relationship Manager
Posted 13 days ago
Job Viewed
Job Description
Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.
The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.
Job Summary:
We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.
Key Responsibilities:
- Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
- Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
- Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
- Implement and improve customer service processes, systems, and training programmes.
- Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
- Analyse customer service metrics and produce regular reports on performance and customer insights.
- Stay up to date with industry trends and regulatory requirements.
- Lead customer satisfaction initiatives, or customer journey mapping.
Key Requirements:
- Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
- Strong understanding of customer service principles, processes, and technology.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Comfortable working in a fast-paced, change-oriented environment.
- Experience using CRM and ticketing systems
- Ability to analyse data and make strategic decisions based on insights.
- A customer-first mindset with a passion for delivering exceptional service.
Client Relationship Executive
Posted 14 days ago
Job Viewed
Job Description
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.
The Role
Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!
Day to Day Responsibilites
- Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
- Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
- Working towards a telephony KPI.
- Delivery of new client implementations.
- Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
- Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
- Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
- Achieve 3 self-generated new business client wins per quarter.
- Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
- Maintain the highest standard of customer service and support to the sales and bid team.
- Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
- Providing weekly renewal, activity and outstanding task updates.
What you bring to the team
- An organised individual with excellent attention to detail, accuracy, and consistency.
- Microsoft Office software experience including Excel, Word and PowerPoint.
- Excellent attention to detail and written skills when communicating with others, both internally and externally.
- The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
- To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.
Benefit
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free On-site Gym
- Company incentives, access to discount schemes
P49643LF
INDMANJ
Client Relationship Manager
Posted 14 days ago
Job Viewed
Job Description
Client Relationship Manager
BCR/AK/31885
(phone number removed)
Birmingham City Centre
Bell Cornwall Recruitment is supporting a local independent law firm, who are looking to bring a Client Relationship Manager into the team. This role will involve managing the communication and relationship with the firm's clients, keeping people up to date and building a strong rapport.
The Role:
- Serve as the main point of contact for clients
- Arrange and if required attend client meetings
- Preparation and delivery of comprehensive reports to clients
- Overseeing the management of files
- Setting up new clients, ensuring terms are agreed and all relevant information inputted
- Ad-hoc administrative support for the team
The Ideal Client Relationship Manager will have:
- Experience in a sales or account management position within professional services
- Excellent written and spoken communication skills
- Professional and proactive attitude
- Strong professional presentation
- Accurate data recording and administrative skills
- LEGAL QUALIFICATIONS NOT REQUIRED- SIMPLY CLIENT/ACCOUNT MANAGEMENT SKILLS AND EXPERIENCE!
Interested? Please click the 'APPLY' button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
Love Work Be Happy
Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Client Relationship Manager
Posted 14 days ago
Job Viewed
Job Description
National travel required - Lincoln to Plymouth
Competitve salary plus Car allowance
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.
The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio.
As Client Relationship Manager, you will be responsible for:
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
As Client Relationship Manager, you will have the following expertise and attributes:
- Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within an FM and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Client Relationship Manager
Posted 3 days ago
Job Viewed
Job Description
Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.
The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.
Job Summary:
We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.
Key Responsibilities:
- Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
- Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
- Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
- Implement and improve customer service processes, systems, and training programmes.
- Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
- Analyse customer service metrics and produce regular reports on performance and customer insights.
- Stay up to date with industry trends and regulatory requirements.
- Lead customer satisfaction initiatives, or customer journey mapping.
Key Requirements:
- Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
- Strong understanding of customer service principles, processes, and technology.
- Excellent interpersonal, communication, and problem-solving skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Comfortable working in a fast-paced, change-oriented environment.
- Experience using CRM and ticketing systems
- Ability to analyse data and make strategic decisions based on insights.
- A customer-first mindset with a passion for delivering exceptional service.
Client Relationship Executive
Posted 3 days ago
Job Viewed
Job Description
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.
The Role
Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!
Day to Day Responsibilites
- Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
- Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
- Working towards a telephony KPI.
- Delivery of new client implementations.
- Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
- Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
- Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
- Achieve 3 self-generated new business client wins per quarter.
- Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
- Maintain the highest standard of customer service and support to the sales and bid team.
- Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
- Providing weekly renewal, activity and outstanding task updates.
What you bring to the team
- An organised individual with excellent attention to detail, accuracy, and consistency.
- Microsoft Office software experience including Excel, Word and PowerPoint.
- Excellent attention to detail and written skills when communicating with others, both internally and externally.
- The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
- To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.
Benefit
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free On-site Gym
- Company incentives, access to discount schemes
P49643LF
INDMANJ
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Client Relationship Executive
Posted 3 days ago
Job Viewed
Job Description
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.
The Role
Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!
Day to Day Responsibilites
- Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
- Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
- Working towards a telephony KPI.
- Delivery of new client implementations.
- Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
- Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
- Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
- Achieve 3 self-generated new business client wins per quarter.
- Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
- Maintain the highest standard of customer service and support to the sales and bid team.
- Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
- Providing weekly renewal, activity and outstanding task updates.
What you bring to the team
- An organised individual with excellent attention to detail, accuracy, and consistency.
- Microsoft Office software experience including Excel, Word and PowerPoint.
- Excellent attention to detail and written skills when communicating with others, both internally and externally.
- The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
- To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.
Benefit
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free On-site Gym
- Company incentives, access to discount schemes
P49643LF
INDMANJ
Client Relationship Manager
Posted 3 days ago
Job Viewed
Job Description
National travel required - Lincoln to Plymouth
Competitve salary plus Car allowance
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.
The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio.
As Client Relationship Manager, you will be responsible for:
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
As Client Relationship Manager, you will have the following expertise and attributes:
- Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within an FM and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Client Relationship Manager
Posted 14 days ago
Job Viewed
Job Description
The primary purpose of this role is to retain clients and grow membership for UnitedHealthcare Global in the EMEA region. The person in this role has responsibility for managing and growing a portfolio of IPMI clients through broker partners, working alongside the sales team. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an Industry Leader.
**Primary Responsibilities:**
+ Deliver renewal of business against annual team target
+ Regular meetings with brokers to review portfolio and identify trends that have an impact on clients and service delivery
+ Quarterly reviews with tier one brokers in collaboration with sales team
+ Deliver client/member webinars to provide support and education to new clients and updates and refresh of benefits to existing clients with implementation of new business
+ Responsible for conducting business reviews to ensure clients are satisfied with their products and services
+ Prepare and execute renewal of clients within individual portfolio
+ Communicate and implement annual renewal strategy
+ Maintain a continuous strong product, market and competitive landscape knowledge to support this process
+ Manage escalated client issues to resolution
+ Notify client of operational situations that may impact service
+ Regularly notify clients and brokers of any regulatory or product changes that have an impact
+ Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
+ Responsible for ensuring successful implementation of clients post onboarding, working with other departments to ensure our SLAs are achieved. Ownership of client service issues and escalations, managing the relationships with the functional leads across the business to ensure timely responses to issues
+ Seek to find new ways to build our brand and member engagement
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's degree (or higher) or equivalent experience
+ Background in health insurance sector, global experience
+ Proven client day-to-day engagement experience
+ Proficient presentation skills
**Preferred Qualifications:**
+ Sales experience
**Soft Skills:**
+ Ability to Problem solve
+ Written and verbal communication skills
+ Commercial awareness and financial acumen
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2023 UnitedHealth Group. All rights reserved._
#RPO