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Showing 544 Client Relationship Manager jobs in Richmond
Account Manager
Posted 8 days ago
Job Viewed
Job Description
About Acoustic
At Acoustic, we’re redefining what marketing technology can do. Our platform helps businesses connect more meaningfully with their customers through powerful, data-driven, multichannel engagement. We combine innovation, creativity, and deep marketing expertise to help brands deliver better outcomes — and build lasting relationships that grow over time.
What truly sets Acoustic apart? We’re a team of doers and problem-solvers who believe great ideas don’t need layers of red tape to make an impact. You’ll find a culture that encourages curiosity, collaboration, and rolling up your sleeves to bring ideas to life. Here, being scrappy isn’t just a trait; it’s how we grow.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided based on qualifications, merit, and business needs.
Account Manager
As an Account Manager at Acoustic, you’ll be responsible for driving growth within our existing customer base by deepening relationships, identifying expansion opportunities, and helping customers achieve measurable success with our platform. You’ll act as a trusted advisor — ensuring every customer realizes full value from Acoustic while uncovering new ways to help them scale, optimize, and expand their engagement strategies.
This role is ideal for a growth-minded SaaS professional who thrives on helping customers achieve outcomes, building long-term partnerships, and collaborating cross-functionally to deliver impact.
What You'll Do
- Own a portfolio of mid-market B2C marketing customers, focusing on growth, renewal, and long-term success.
- Develop a deep understanding of each customer’s goals, KPIs, and engagement strategies to proactively identify upsell and cross-sell opportunities.
- Partner closely with Customer Success, Product, and Marketing to deliver tailored solutions that drive measurable outcomes.
- Lead business reviews and strategic planning sessions to highlight value, adoption trends, and expansion opportunities.
- Maintain detailed account plans, using CRM tools to track health, opportunity status, and expansion potential.
- Consistently meet or exceed monthly growth and retention goals.
- Successfully complete all sales enablement programs to develop a detailed understanding of Acoustic’s offerings (Software and Services) to deliver differentiated value propositions and solutions to prospective clients.
- Leverage the CRM (Customer Relationship Management) as a sales accelerator to ensure accurate forecasting and reporting.
Requirements
- 3+ years of experience in SaaS account management, customer growth, or customer success roles, ideally in MarTech or marketing automation.
- Proven track record of expanding existing accounts and driving measurable revenue growth.
- Strong business acumen with the ability to connect marketing technology to business outcomes and ROI.
- Skilled at building trusted advisor relationships with mid-market and enterprise customers.
- Excellent communication, presentation, and negotiation skills.
- Experience using CRM tools (Salesforce preferred) for forecasting and pipeline management.
- Familiarity with MEDDPICC or similar value-based qualification methodologies a plus.
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, and Product teams.
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Recruitment Account Manager
Posted today
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Job Description
Who We Are:
The Heathrow Shared Apprenticeship Scheme team are looking for a new Manager to join our growing business. Whilst we operate the apprenticeship programme at the airport.
K10 Apprenticeships are at the forefront of an innovative approach designed to increase the number of skilled workers within the construction, utilities and infrastructure industries. Working with sector leading brands like Heathrow Airport, Thames Water, Mace and others, K10 are the UK’s largest Flexi-Job Apprenticeship Agency (FJAA) delivering pioneering, high-quality apprenticeship programmes that enable communities to access life changing opportunities.
Who we’re looking for
The role is essentially recruiting, employing, and line managing apprentices, managing client relations, HR processes, coordinating your current and future vacancies, as well as internal operations.
We are looking for someone who is confident, self-motivated and has a passion to perform and deliver strong account and people management. You will be energetic, empathetic and enjoy driving others to reach their potential.
We are a people-centric business, so the successful individual will be required to display natural leadership abilities whilst helping to support and develop our apprentice’s as they progress through their qualification.
The role requires
· The recruitment, vetting and management of your own team of apprentices.
· Creating and maintaining relationships with apprentices and the organisations with which we work.
· Ensuring that each apprentice and partner organisation are fully supported on each step of their apprenticeship journey.
· Mentoring and supporting your apprentices to help them achieve their potential.
· Management through weekly communication to ensure effective oversight of the apprentice’s workplace performance, weekly pay, timekeeping, attendance and college performance, addressing any issues as they arise.
· Programme management of host and partner organisations.
· Regular face to face site visits to support the apprentice throughout their journey.
· HR management to include carrying out disciplinaries where necessary and ensuring formal process is followed.
· Liaising with college assessors as necessary.
· Assisting with new business creation.
· Monitoring of all necessary documentation and working protocols.
Specific experience, abilities and attributes
· You will be working with an experienced, supportive, energetic team that are experts in their field so working as part of a team must come naturally to you.
· You must be excited by working in a fast-paced and creative environment and display a real drive to succeed.
· You will be responsible for your own business area so you must have an eye for detail with a focus on delivering excellence through apprentice development whilst confidently building relationships with our client network.
· Time management & organisational skills come naturally to you.
· You will be confident in managing a remote workforce and in embracing your clients as partners.
· An understanding of the construction and infrastructure sectors would be beneficial but not essential.
· You will be identifying talent for business-critical roles, ensuring that these individuals are excited by the apprenticeship route & regard K10 as their employer of choice.
· Will be based at Heathrow Academy
Benefits
· A competitive salary with room for growth and regular bonuses
· Enhanced pension scheme
· Enhanced holiday entitlement
· Private healthcare
· Cycle to Work scheme
· Free staff parking / Great public transport connections
· Discount across the airport with LHR ID
· Access to Heathrow Gym
· Various professional training programmes
Job Type: Full-time
Pay: £30,000.00 per year
Schedule:
· 8 hour shift
· Day shift
· Monday to Friday
Education:
· A-Level or equivalent (preferred)
Experience:
· Recruitment: 1 year (preferred)
· Management: 1 year (preferred)
- Work Location: In person
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Recruitment Account Manager
Posted today
Job Viewed
Job Description
Who We Are:
The Heathrow Shared Apprenticeship Scheme team are looking for a new Manager to join our growing business. Whilst we operate the apprenticeship programme at the airport.
K10 Apprenticeships are at the forefront of an innovative approach designed to increase the number of skilled workers within the construction, utilities and infrastructure industries. Working with sector leading brands like Heathrow Airport, Thames Water, Mace and others, K10 are the UK’s largest Flexi-Job Apprenticeship Agency (FJAA) delivering pioneering, high-quality apprenticeship programmes that enable communities to access life changing opportunities.
Who we’re looking for
The role is essentially recruiting, employing, and line managing apprentices, managing client relations, HR processes, coordinating your current and future vacancies, as well as internal operations.
We are looking for someone who is confident, self-motivated and has a passion to perform and deliver strong account and people management. You will be energetic, empathetic and enjoy driving others to reach their potential.
We are a people-centric business, so the successful individual will be required to display natural leadership abilities whilst helping to support and develop our apprentice’s as they progress through their qualification.
The role requires
· The recruitment, vetting and management of your own team of apprentices.
· Creating and maintaining relationships with apprentices and the organisations with which we work.
· Ensuring that each apprentice and partner organisation are fully supported on each step of their apprenticeship journey.
· Mentoring and supporting your apprentices to help them achieve their potential.
· Management through weekly communication to ensure effective oversight of the apprentice’s workplace performance, weekly pay, timekeeping, attendance and college performance, addressing any issues as they arise.
· Programme management of host and partner organisations.
· Regular face to face site visits to support the apprentice throughout their journey.
· HR management to include carrying out disciplinaries where necessary and ensuring formal process is followed.
· Liaising with college assessors as necessary.
· Assisting with new business creation.
· Monitoring of all necessary documentation and working protocols.
Specific experience, abilities and attributes
· You will be working with an experienced, supportive, energetic team that are experts in their field so working as part of a team must come naturally to you.
· You must be excited by working in a fast-paced and creative environment and display a real drive to succeed.
· You will be responsible for your own business area so you must have an eye for detail with a focus on delivering excellence through apprentice development whilst confidently building relationships with our client network.
· Time management & organisational skills come naturally to you.
· You will be confident in managing a remote workforce and in embracing your clients as partners.
· An understanding of the construction and infrastructure sectors would be beneficial but not essential.
· You will be identifying talent for business-critical roles, ensuring that these individuals are excited by the apprenticeship route & regard K10 as their employer of choice.
· Will be based at Heathrow Academy
Benefits
· A competitive salary with room for growth and regular bonuses
· Enhanced pension scheme
· Enhanced holiday entitlement
· Private healthcare
· Cycle to Work scheme
· Free staff parking / Great public transport connections
· Discount across the airport with LHR ID
· Access to Heathrow Gym
· Various professional training programmes
Job Type: Full-time
Pay: £30,000.00 per year
Schedule:
· 8 hour shift
· Day shift
· Monday to Friday
Education:
· A-Level or equivalent (preferred)
Experience:
· Recruitment: 1 year (preferred)
· Management: 1 year (preferred)
- Work Location: In person
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Account Manager EMEA
Posted 5 days ago
Job Viewed
Job Description
About Us:
Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories. From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers. Our portfolio of brands include:
Speck Products is the OG of the mobile accessories category. Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck's cases are known for their durability, impact resistance, and slim profiles. Speck continues to innovate and expand its product offerings with the introduction of ClickLockTM attachable accessories and true wireless earbuds in 2023.
Tech21 , since 2005, has been developing the most advanced cases and screen shields for mobile, tablet and laptop devices worldwide. Tech21 combines science, engineering, and British design to create products that address three core consumer benefits: style, protection and performance. As the brand evolves to continue meeting the needs of its consumers, Tech21 has developed the most advanced impact protection material on the market – FlexShock™. The ultra-thin and lightweight material absorbs and dissipates force and can withstand drops up to 13 feet. Tech21 puts all its products through a rigorous testing program, and in an industry-first has worked with the National Physical Laboratory (NPL) to develop its testing methodology. Tech21 is the number one case brand in the UK.
Alphacomm custom designs, manufactures and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America. Alphacomm leads the wireless industry in the number of carrier brands managed and is the first to market carrier-licensed accessory portfolios for over fifty devices launched annually. In-house brands, Quikcell and BosBos , are leading brands designed and manufactured by Alphacomm for the Prepaid channel.
Responsibilities
We’re looking for an incredible Account Manager EMEA to drive, manage and develop product categories and sales volume within existing client accounts, whilst ensuring the profitability of those accounts, along with identifying and developing new business opportunities and promotion campaigns.
You will act as a bridge between our customers and our business using a consultative selling strategy to understand the customers’ business, including their current situation and their future direction, and propose a series of solutions and capabilities that meet their needs.
You will be a team player and will require a growth mindset, excellent communication skills and possess an entrepreneurial spirit.
THE ROLE:
- Be the primary point of contact and build long-term relationships with customers.
- Develop a trusted advisor and category leader relationship with key accounts, customers, stakeholders and executive sponsors.
- Managing the customer relationship through effective communication, and a pro-active approach to problem solving.
- Understand the customers consumer demographic, what demographic targets they may have, and know their consumer segmentation to deliver a targeted sales approach.
- Identifying ways to grow customer accounts through new business opportunities.
- Monitor and analyse customer's usage and display of our product.
- Ensure the timely and successful delivery of our solutions according to customer needs, requirements and objectives.
- Communicate clearly with internal departments, to ensure customer service standards on delivery timetables, product development and marketing plans.
- Forecast and track key account metrics including sell through data.
- Keep the team and the customer up to date with useful knowledge.
- Maintaining accurate records of meetings, decisions, and ensure actions are executed on time.
- Update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; participating in professional organisations
- The role will require travelling to client meetings, retail events, tradeshows and roadshows.
Requirements
- Ability to develop, grow, and maintain brand with customers and clients.
- Satisfactory problem-solving skills to help resolve customer complaints or needs
- Up-to-date understanding of the industry’s consumer behaviour
- Strong customer service and interpersonal skills for dealing with different types of customers and clients.
- Time management and multitasking skills to handle multiple tasks and clients at once.
- FMCG Sales, New business or Account Manager experience.
- Excellent relationship builder.
- Successful track record in delivering sales growth.
- Commercially aware.
- Fantastic negotiation skills.
- Customer centric
- Absolute drive and desire to be successful.
Benefits
- Pension
- 25 days holiday plus Bank holidays
- Your birthday off
- Support for Career Development
- Generous Family Friendly policies
- Free phone case + Family & Friends Discount
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Client Relationship Manager
Posted today
Job Viewed
Job Description
Job Description
Job Title: Client Relationship Manager
Reporting To: Group Sales Director
Department: Professional & Managed Solutions
Location: Penta Consulting Ltd, Epsom, Surrey (onsite 5 days a week)
About Penta Consulting Ltd
At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.
Job Purpose
We are seeking an experienced Client Relationship Manager with a strong background in sales and strategic client engagement within the technology services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience.
The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted outreach, identifying key decision-makers, overcoming objections, introducing new service offerings, delivering compelling sales presentations, and consistently exceeding sales targets.
Duties & Responsibilities
- Develop and present strategic account plans for major Enterprise Accounts.
- Proactively generate, qualify, and close new business opportunities within a well-established customer base.
- Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout.
- Consistently meet and exceed monthly sales quotas and KPIs.
- Collaborate with new business teams, Enterprise sales teams, and Delivery units to conduct presales feasibility assessments and craft proposals aligned with customer needs.
- Maintain a deep understanding of customer business drivers and position Penta Consulting’s solutions to support their strategic goals.
- Drive Account Directors to develop new propositions and expand service offerings.
- Build and maintain strategic relationships across all decision-making levels within customer accounts.
- Engage with channel partners to identify and develop new business opportunities.
- Produce case studies and customer-focused PR activities to showcase Penta Consulting’s capabilities.
Essential Qualifications & Key Competencies
- Proven track record of achieving sales targets in a strategic, value-based selling environment, ideally within IT/Technology sectors (e.g., SaaS, Cloud, Managed Services, Hosting, Virtualisation).
- Strong B2B full life cycle sales experience with territory development skills.
- Demonstrated ability to build rapport and sell solutions to C-Suite & Board-level stakeholders.
- Skilled in developing and gaining sign-off on strategic account development plans.
- Excellent communication and negotiation skills, written, verbal, and face-to-face.
- Ability to manage multiple opportunities simultaneously, balancing short-term transactional goals with long-term strategic growth.
- Experience responding to RFIs/RFQs and contributing to commercial contract negotiations.
- Professional sales training and familiarity with structured sales processes.
- Effective communicator with a collaborative mindset and ability to tailor solutions.
- Strong influencing and leadership capabilities with a strategic business perspective.
- Analytical thinker with dynamic business acumen and a focus on value-based selling.
- Minimum of degree level education or equivalent.
The Ideal Candidate
- Industry Expertise: Demonstrated experience in sales and client engagement within the technology services sector.
- Relationship Builder: Skilled at maintaining and strengthening relationships with senior stakeholders and project teams across Enterprise Accounts.
- Strategic Growth Driver: Proven ability to uncover and develop new opportunities that expand Enterprise Accounts while nurturing long-standing partnerships.
- Team Leadership: Leads by example, offering guidance, support, and development opportunities to team members.
- People-Centric Approach: Creates a positive experience for everyone they interact with, ensuring individuals feel valued and appreciated.
- Agile Learner: Quick to adapt to new systems and technologies, with a strong understanding of the evolving recruitment landscape across regions, countries, and technical markets.
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Client Relationship Manager
Posted today
Job Viewed
Job Description
Job Description
Job Title: Client Relationship Manager
Reporting To: Group Sales Director
Department: Professional & Managed Solutions
Location: Penta Consulting Ltd, Epsom, Surrey (onsite 5 days a week)
About Penta Consulting Ltd
At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.
Job Purpose
We are seeking an experienced Client Relationship Manager with a strong background in sales and strategic client engagement within the technology services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience.
The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted outreach, identifying key decision-makers, overcoming objections, introducing new service offerings, delivering compelling sales presentations, and consistently exceeding sales targets.
Duties & Responsibilities
- Develop and present strategic account plans for major Enterprise Accounts.
- Proactively generate, qualify, and close new business opportunities within a well-established customer base.
- Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout.
- Consistently meet and exceed monthly sales quotas and KPIs.
- Collaborate with new business teams, Enterprise sales teams, and Delivery units to conduct presales feasibility assessments and craft proposals aligned with customer needs.
- Maintain a deep understanding of customer business drivers and position Penta Consulting’s solutions to support their strategic goals.
- Drive Account Directors to develop new propositions and expand service offerings.
- Build and maintain strategic relationships across all decision-making levels within customer accounts.
- Engage with channel partners to identify and develop new business opportunities.
- Produce case studies and customer-focused PR activities to showcase Penta Consulting’s capabilities.
Essential Qualifications & Key Competencies
- Proven track record of achieving sales targets in a strategic, value-based selling environment, ideally within IT/Technology sectors (e.g., SaaS, Cloud, Managed Services, Hosting, Virtualisation).
- Strong B2B full life cycle sales experience with territory development skills.
- Demonstrated ability to build rapport and sell solutions to C-Suite & Board-level stakeholders.
- Skilled in developing and gaining sign-off on strategic account development plans.
- Excellent communication and negotiation skills, written, verbal, and face-to-face.
- Ability to manage multiple opportunities simultaneously, balancing short-term transactional goals with long-term strategic growth.
- Experience responding to RFIs/RFQs and contributing to commercial contract negotiations.
- Professional sales training and familiarity with structured sales processes.
- Effective communicator with a collaborative mindset and ability to tailor solutions.
- Strong influencing and leadership capabilities with a strategic business perspective.
- Analytical thinker with dynamic business acumen and a focus on value-based selling.
- Minimum of degree level education or equivalent.
The Ideal Candidate
- Industry Expertise: Demonstrated experience in sales and client engagement within the technology services sector.
- Relationship Builder: Skilled at maintaining and strengthening relationships with senior stakeholders and project teams across Enterprise Accounts.
- Strategic Growth Driver: Proven ability to uncover and develop new opportunities that expand Enterprise Accounts while nurturing long-standing partnerships.
- Team Leadership: Leads by example, offering guidance, support, and development opportunities to team members.
- People-Centric Approach: Creates a positive experience for everyone they interact with, ensuring individuals feel valued and appreciated.
- Agile Learner: Quick to adapt to new systems and technologies, with a strong understanding of the evolving recruitment landscape across regions, countries, and technical markets.
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Client Relationship Manager - DB Pension Transitions
Posted today
Job Viewed
Job Description
Client Relationship Manager – DB Pensions
London (hybrid) –
£50,000-£65,000 (flexibility for the right candidate)
A leading UK Pensions Consultancy who have won multiple awards in 2025 for excellence and being a leader in their field are looking to recruit a strong relationship manager into their transition department. This key role will manage the relationships between various stakeholders during the onboarding of new pension schemes. You will need to manage quality of service, timescale, budgets which will require excellent project management, relationship management and technical knowledge.
Specifics of the role will include –
- Act as the main relationship manager during pension scheme transitions. Communicate clearly with clients, stakeholders and internal management.
- Lead the onboarding process, bringing together all relevant departments and managers to create a seamless transition.
- Oversee migration of scheme data, processes, procedures, member communications and specific scheme specifications.
- Deliver against budgetary and timescale guidelines.
- Provide technical oversight and guidance as required.
To apply for the position, you will need to have a strong technical understanding of DB Pension Schemes and have experience of managing client relationships. The ideal candidate will be working in a similar role or currently managing client relationships in pensions administration or pension project setting.
This is an exciting time to join as they have continued expansion plans for 2026 making this a busy and key business role as they onboard new clients and schemes.
For more information, please contact Richard Garbett
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Client Lifecycle Management Training Specialist
Posted today
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Private Banking
Location:
London, GB, W1S 3LJ
Work style: Office Worker
Date: 25 Oct 2025
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
The primary function of the role is to design, deliver and manage training programmes focused on financial crime risk, with a particular emphasis on Customer Due Diligence (CDD). This role plays a critical part in enhancing the firm's risk awareness and ensuring front line, operations and CLM teams globally are fully equipped to adhere to evolving regulatory and internal policy and procedural requirements.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
+ Develop and deliver effective and engaging training programmes on CLM processes with a strong focus on client onboarding and financial crime risk, particularly CDD and Know Your Customer (KYC) requirements.
+ Coordinate the design, delivery, and assessment of targeted learning materials (e-learning, workshops, webinars, manuals) tailored to different audiences across front office, operations, and CLM, partnering with Group Learning and External Vendors as appropriate.
+ Support the wider CLM function in reviewing, digesting, applying and providing advice on financial crime risk related policies and procedures.
+ Maintain and embed HSBC Private Bank's Financial Crime Risk training framework.
+ Monitor the effectiveness of training initiatives through feedback, testing and performance metrics; recommend and implement improvements.
To be successful in this role you should meet the following requirements:
+ Proven and extensive experience of delivering training and presentations - essential
+ Significant experience of Customer Due Diligence - essential
+ Private Banking or Wealth Management experience - desirable
+ The ability to engage and build effective working relationships with a wide range of global teams and stakeholders - essential
+ Adept at coaching teams to improve understanding of financial crime risk related policies and procedures - essential
This role is based in London but will also require occasional overseas travel.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email:
Telephone:
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Account Manager
Posted today
Job Viewed
Job Description
ACCOUNT MANAGER – CONTRACT CLEANING
The Opportunity
This is a fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for an experienced FM Account Manager which will be based on an iconic campus in Stratford.
The Account Manager role is site based and will need to manage a wide range of clients, suppliers and a team of 50 staff including an Assistant Manager.
Our team is at the heart of our success, you will need to have a passion for team development, enhance the team culture and have outstanding leadership skills.
It is imperative that the Account Manager continues to innovate, develop and strategically manage the account to maintain our world class and award-winning service provision.
It is expected that you will work closely with the local community to prioritise local employment and other local ESG opportunities.
The Package
· £55k basic
· Bonus
· 35 days holiday per year (including bank holidays)
· Monday to Friday 8am – 5pm
The Role
Operational Leadership & Excellence
· Proactively manage all contracted soft services to exceed agreed KPIs and Service Level Agreements.
· Manage quarterly business reviews focusing on team culture, innovation and ESG.
· Monitor contract performance and implement continuous improvements, maintaining compliance with ISO 9001 Quality Management and ISO 14001 Environmental Standards.
· Develop and deliver a one-year strategic plan to drive innovation, customer satisfaction, and sustainable operations.
· Prepare estimates, proposals, and presentations for internal and client stakeholders.
· Procure, benchmark, and manage sub-contracted services and suppliers, ensuring value for money and adherence to standards.
· Align the onsite team and resources in line with client team led culture and ethos.
· Proactively engage and manage ESG opportunities
People & Culture
· Recruit, induct, train, and coach a diverse, talented cleaning team.
· Perform regular probation reviews, appraisals, and personal development planning to nurture future leaders and reduce staff turnover.
· Create a culture of accountability, recognition, and high performance where each team member feels valued and empowered.
· Deliver toolbox talks and on-the-job training to maintain the highest standards of health, safety, and service.
· Act as a role model for the company values, championing teamwork and collaboration.
· Actively engage in regular team culture days where the team milestones and achievements are celebrated.
Client Partnership & Communication
· Build and sustain positive, constructive relationships with clients, guests, contractors, and colleagues.
· Work in partnership with the senior client and property managers to deliver added value and enhance the overall guest experience.
· Provide accurate and timely reports to the Customer Experience Manager and client representatives on operational performance, compliance, and innovation.
· Respond proactively to client needs, feedback, and service requests with a solutions-focused approach.
Sustainability & ESG
· Support and implement initiatives to drive environmental sustainability, social responsibility, and strong governance across all operations.
· Work closely with associated teams on sustainable and ESG-focused projects, ensuring compliance with environmental and social objectives.
· Encourage the adoption of greener, more responsible practices by your team, embedding ESG principles into everyday service delivery.
· Management of the Waste Operations team will allow you to drive innovation in ESG.
· Establish operational and strategic relationship with client ESG Coordinator
Financial & Resource Management
· Manage operational budgets, control costs, and deliver agreed net operating profit targets.
· Annual recostings, creating efficiencies and maximizing revenue opportunities.
· Monitor resource use, machinery, and materials, ensuring compliance with company requirements and Health and Safety legislation.
· Develop and implement strategies to achieve roadmap cost savings and continuous improvement.
The Person
· A proven track record of managing cleaning or soft services operations in a mixed-use campus or prestigious commercial environment.
· Experience developing and leading a team across multiple shift patterns and team structures
· Effective people leadership with the ability to engage, inspire and develop teams to deliver exceptional standards.
· Strong client communication and stakeholder management skills.
· Proactive approach to health and safety, with IOSH Managing Safely (desirable).
· Excellent time management, organisation, and prioritisation skills in a multi-tasking environment.
· Strong commercial acumen and experience managing budgets and delivering cost efficiencies.
· Solid IT literacy including MS Office and operational systems.
· Knowledge and understanding of Facilities Management best practices.
Personal Attributes
· A positive, professional, and approachable style that promotes trust and collaboration.
· Attention to detail and pride in delivering a 5-star service.
· Innovative thinking – always looking for new ways to improve client relations, operational performance and occupiers experience.
· Resilience and adaptability in the face of changing priorities.
· A genuine passion for team culture, ESG and making a positive impact.
· Integrity, discretion, and an ethical approach to business.
· Enthusiasm, energy, and a sense of humour - someone who can bring warmth and personality to the workplace.
Job Types: Full-time, Permanent
Pay: £55,000.00 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free parking
Work Location: In person
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Account Manager
Posted today
Job Viewed
Job Description
Are you a movement maker? Are you seeking new and exciting career opportunities?
Here is what you need to know about the job:
We are BWM, a proud part of Li & Fung, a global leader with over 115 years of expertise in the design, development, and sourcing of consumer goods. Our strength lies in our comprehensive supply chain solutions that integrate product design, production management, quality control, and logistics. As a diverse group operating across various sectors of the retail market, we thrive by working collaboratively as one cohesive unit.
Overview:
The Account Manager will manage a portfolio of customers, some sports accounts, and various fashion accounts. This role requires taking full responsibility for end-to-end account management for certain customers, while collaborating closely and receiving support from the team lead on others.
Key Responsibilities:
- Manage full lifecycle responsibility for assigned customer accounts, ensuring excellent service delivery and business growth.
- Collaborate with and support team members to manage shared accounts effectively.
- Obtain detailed briefs from customers and accurately communicate these requirements to the design team.
- Present design concepts and solutions back to clients, ensuring alignment with their expectations and objectives.
- Oversee the entire process of sampling management, including coordinating production and quality checks.
- Manage pricing strategies and negotiations in line with commercial targets and customer agreements.
- Coordinate shipment schedules and logistics to ensure timely delivery to customers.
Key Relationships:
- Customers including sports, and fashion accounts
- Internal design team
- Logistics and shipping teams
- Team lead and wider account management team
Skills and Attributes:
- Strong communication and presentation skills to effectively relay briefs and present concepts.
- Excellent organizational and project management skills to manage end-to-end sampling, pricing, and shipments.
- Customer-focused mindset with ability to build strong client relationships.
- Collaborative and able to work both independently and as part of a team.
Qualifications & Experience:
- GCSE Mathematics & English (or equivalent).
- Strong background in fashion, preferably within a similar industry.
- Proven ability to manage projects confidently from conception through to successful completion.
- Demonstrated lateral thinking to optimize processes and ensure timely, accurate delivery with a "right first time" focus.
This role offers an excellent opportunity to develop expertise in customer account management across a dynamic range of sports and fashion accounts within a supportive team environment.
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As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization's Declaration on Fundamental Principles and Rights at Work.
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