238 Client Relationships jobs in the United Kingdom
Client Relationships Executive
Posted 1 day ago
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Job Description
Client Relationships Executive - Chester
Location: Chester Business Park (Fully Office-Based)
Hours: Monday to Friday, 8:30 AM - 4:30 PM (Flexible start times available)
Salary: 28,000 starting, with a development plan to progress to 32,000
Contract: Full Time, Permanent
An Exciting Opportunity with a Global Industry Leader
Following a recent business restructure and merger, a leading organisation in the hearing technology sector is seeking a confident and relationship-driven Client Relationships Executive to join their expanding team in Chester.
This role is ideal for someone with a background in B2B sales or account management who thrives in a client-focused environment and is passionate about building long-term partnerships.
Role Overview
The successful candidate will be responsible for managing a portfolio of existing clients, strengthening relationships, and identifying opportunities for growth. The role involves regular communication with senior stakeholders, independent business owners, and store managers, as well as developing new business opportunities.
Key Responsibilities
- Manage and maintain strong relationships with existing clients
- Engage confidently with senior stakeholders and business owners
- Identify and convert new business opportunities
- Collaborate with internal teams to ensure client satisfaction
- Maintain accurate records and client communications
Candidate Profile
- Experience in sales or client relationship management
- Strong B2B communication and interpersonal skills
- Confident in engaging with senior stakeholders
- Organised, proactive, and self-motivated
- Knowledge of the audiology or healthcare sector is advantageous
What's on Offer
- Annual bonus of up to 2,500
- Pension match up to 10%
- Comprehensive healthcare scheme
- Newly refurbished office with a canteen and incoming pool table!
- Flexible working hours to support work-life balance
- 3-month probation with a structured 12-week induction plan
- Clear development pathway to progress to 32,000
This is a fantastic opportunity for someone looking to grow within a supportive and innovative environment. Applications are welcomed from candidates with strong B2B experience and a passion for client engagement.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Relationship Manager
Posted 1 day ago
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Job Description
Relationship Manager
Location: Home-based with regular travel within Wales and the Midlands - must have own car
Salary: 38,323per annum plus car allowance
Contract: Full-time, Permanent
Merrifield Consultants are delighted to be partnering with an employer-led skills body to recruit a Relationship Manager.
This is a vital role for a candidate who thrives on collaboration and stakeholder engagement. As a trusted point of contact for a defined regional portfolio, you will lead efforts to promote training and development solutions, supporting workforce and skills development across the engineering construction sector.
This role is home-based and offers flexibility, with regular travel across the UK to engage with employer establishments and regional partners.
As Relationship Manager, you will build, maintain and grow relationships with employers, training providers, and key stakeholders across your region. Your goal will be to champion skills development by promoting funded training programmes and other workforce solutions. Working closely with a Regional Operations Manager, you'll help deliver strategic goals and support employers in defining and meeting their skills needs.
Key Responsibilities
- Act as the primary point of contact for a portfolio of employer establishments
- Promote and guide employers in the use of funded training and development solutions
- Support strategic regional plans and objectives set by the Regional Operations Manager
- Deliver excellent customer service and ensure high levels of stakeholder satisfaction
- Coordinate multi-level engagement across organisations and identify new opportunities
- Support apprenticeship and early-career talent development programmes
- Work closely with training providers and other partners to shape local delivery
- Capture labour market insight and stakeholder intelligence to inform decision-making
- Maintain accurate and up-to-date stakeholder engagement records
- Represent the organisation at meetings, forums, and industry events
- Contribute to the continuous improvement of products and services
Person Specification
Essential:
- Strong experience in a relationship management, stakeholder engagement or business development role
- Understanding of training and skills systems, including workforce development strategies
- Track record of delivering tailored solutions and managing stakeholder expectations
- Comfortable working independently and managing competing priorities
- Experience resolving challenges with diplomacy and confidence
- Proven ability to plan, prioritise and deliver against deadlines
Desirable:
- Knowledge of the engineering construction or similar industry sectors
- Familiarity with funded skills programmes or training policy frameworks
- Project management experience in a non-technical or skills-based environment
- Experience mentoring colleagues or contributing to team development
Key Competencies
- Strong business acumen and strategic thinking
- High-quality delivery focus and personal accountability
- Excellent communication and presentation skills
- A proactive and collaborative team player
- Skilled in planning, organisation and time management
- Resilient, adaptable, and committed to continuous improvement
Ready to make a difference in skills development across UK industry?
We're looking for an experienced, driven individual who can inspire collaboration and support strategic outcomes. If this sounds like you, please apply with your CV and a short supporting statement outlining your interest and suitability for the role.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Relationship Manager
Posted 1 day ago
Job Viewed
Job Description
Relationship Manager – Account Management - Contract Renewals – Customer Experience – Objection handling – Negotiation.
100% account portfolio management with some ace opportunities to cross and up sell.
We want an Account manager that is pro-active and has experience of objection handling and negotiation.
Grow a portfolio of accounts and progress - Progression and career map outlined from day 1.
£35,000 - £0,000 with very achievable monthly and quarterly bonus. OTE year 1 up to £5 000 , uncapped PLUS 26 days holiday plus BH, on-site gym, transport links, discounts, and more benefits!
100% account management Office based with a winning culture and team! Fast-paced B2B account management role - 2 years account management experience essential!
Grow an exciting client base – Manage retain, negotiate, upsell and cross sell – 100% contract renewals and upgrades - day to day queries and account executive work.
Are you ready?
This brilliant role will suit enthusiastic but resilient salespeople who have ambition and motivation. Speak to Iain @ Duval!
Who will you be?
- An account manager with salespersons flair, salesperson, motivated and determined to do well with very strong 2 years+ in B2B sales with the ability to thrive in a KPI driven environment li>Passionate about well-being and offering a genuinely (potentially) life changing solution and service
- Understand that this is a marathon not a sprint – build it, grow with it, and forge a brilliant career. < i>Bright intelligent and educated and able to thrive in a fast-paced office environment and role.
The Role:
- Proactively managing all aspects of business within the channel assigned to you – 100+ accounts < i>Delivering the highest level of customer care and account management include taking ownership of day-to-day sales and service queries, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
- Handle inbound telephone sales calls and emails from existing accounts, converting these opportunities into new sales revenue – cross sell – up sell
- Achieve a personal targets and KPI’s
Contact Iain @ Duval about this exciting account management role based in Manchester!
Relationship Manager
Posted 3 days ago
Job Viewed
Job Description
Relationship Manager – Account Management - Contract Renewals – Customer Experience – Objection handling – Negotiation.
100% account portfolio management with some ace opportunities to cross and up sell.
We want an Account manager that is pro-active and has experience of objection handling and negotiation.
Grow a portfolio of accounts and progress - Progression and career map outlined from day 1.
£35,000 - £0,000 with very achievable monthly and quarterly bonus. OTE year 1 up to £5 000 , uncapped PLUS 26 days holiday plus BH, on-site gym, transport links, discounts, and more benefits!
100% account management Office based with a winning culture and team! Fast-paced B2B account management role - 2 years account management experience essential!
Grow an exciting client base – Manage retain, negotiate, upsell and cross sell – 100% contract renewals and upgrades - day to day queries and account executive work.
Are you ready?
This brilliant role will suit enthusiastic but resilient salespeople who have ambition and motivation. Speak to Iain @ Duval!
Who will you be?
- An account manager with salespersons flair, salesperson, motivated and determined to do well with very strong 2 years+ in B2B sales with the ability to thrive in a KPI driven environment li>Passionate about well-being and offering a genuinely (potentially) life changing solution and service
- Understand that this is a marathon not a sprint – build it, grow with it, and forge a brilliant career. < i>Bright intelligent and educated and able to thrive in a fast-paced office environment and role.
The Role:
- Proactively managing all aspects of business within the channel assigned to you – 100+ accounts < i>Delivering the highest level of customer care and account management include taking ownership of day-to-day sales and service queries, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
- Handle inbound telephone sales calls and emails from existing accounts, converting these opportunities into new sales revenue – cross sell – up sell
- Achieve a personal targets and KPI’s
Contact Iain @ Duval about this exciting account management role based in Manchester!
Relationship Manager
Posted 4 days ago
Job Viewed
Job Description
Relationship Manager
Location: Home-based with regular travel within Wales and the Midlands - must have own car
Salary: 38,323per annum plus car allowance
Contract: Full-time, Permanent
Merrifield Consultants are delighted to be partnering with an employer-led skills body to recruit a Relationship Manager.
This is a vital role for a candidate who thrives on collaboration and stakeholder engagement. As a trusted point of contact for a defined regional portfolio, you will lead efforts to promote training and development solutions, supporting workforce and skills development across the engineering construction sector.
This role is home-based and offers flexibility, with regular travel across the UK to engage with employer establishments and regional partners.
As Relationship Manager, you will build, maintain and grow relationships with employers, training providers, and key stakeholders across your region. Your goal will be to champion skills development by promoting funded training programmes and other workforce solutions. Working closely with a Regional Operations Manager, you'll help deliver strategic goals and support employers in defining and meeting their skills needs.
Key Responsibilities
- Act as the primary point of contact for a portfolio of employer establishments
- Promote and guide employers in the use of funded training and development solutions
- Support strategic regional plans and objectives set by the Regional Operations Manager
- Deliver excellent customer service and ensure high levels of stakeholder satisfaction
- Coordinate multi-level engagement across organisations and identify new opportunities
- Support apprenticeship and early-career talent development programmes
- Work closely with training providers and other partners to shape local delivery
- Capture labour market insight and stakeholder intelligence to inform decision-making
- Maintain accurate and up-to-date stakeholder engagement records
- Represent the organisation at meetings, forums, and industry events
- Contribute to the continuous improvement of products and services
Person Specification
Essential:
- Strong experience in a relationship management, stakeholder engagement or business development role
- Understanding of training and skills systems, including workforce development strategies
- Track record of delivering tailored solutions and managing stakeholder expectations
- Comfortable working independently and managing competing priorities
- Experience resolving challenges with diplomacy and confidence
- Proven ability to plan, prioritise and deliver against deadlines
Desirable:
- Knowledge of the engineering construction or similar industry sectors
- Familiarity with funded skills programmes or training policy frameworks
- Project management experience in a non-technical or skills-based environment
- Experience mentoring colleagues or contributing to team development
Key Competencies
- Strong business acumen and strategic thinking
- High-quality delivery focus and personal accountability
- Excellent communication and presentation skills
- A proactive and collaborative team player
- Skilled in planning, organisation and time management
- Resilient, adaptable, and committed to continuous improvement
Ready to make a difference in skills development across UK industry?
We're looking for an experienced, driven individual who can inspire collaboration and support strategic outcomes. If this sounds like you, please apply with your CV and a short supporting statement outlining your interest and suitability for the role.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Relationship Manager
Posted today
Job Viewed
Job Description
Be the connector who opens doors for future finance leaders
London Business School are hiring a new Relationship Manager to join our Careers team. You will develop and manage employer relationships across finance sectors (including Real Estate and Impact Investing), create new opportunities for our students, and deliver high‑quality, recruitment‑focused events and insights. You'll be a visible ambassador for LBS with employers, industry bodies and internal stakeholders.
If you love meeting people, spotting opportunities and turning conversations into lasting relationships, this role is for you.
Package
London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Main Responsibilities
- Build, grow and manage relationships with finance employers to increase internships and full time opportunities for LBS students and alumni.
- Develop a target company list and outreach plan; nurture a robust pipeline of new partnerships and repeat engagement.
- Advise employers on recruitment timelines and methods; ensure job postings and on campus activity run smoothly and deliver value.
- Lead and project manage recruitment events (e.g., networking evenings, briefings) with the Operations & Events team-on time, on budget and to a high standard.
- Represent LBS at industry events; expand a strong network of professional contacts within your sectors.
- Research companies and market trends; manage recruitment statistics and use CRM data to inform decisions and reporting.
Ideal Candidate
- Relationship management and business development experience-you enjoy meeting people, learning fast and creating win win partnerships.
- Genuine interest in business, talent management and higher education; prior finance industry experience is not required.
- Advantageous: background in executive search or recruitment.
- Self starter who can work independently, set plans and deliver against them.
- Skilled at handling and interpreting data; confident using CRM and reporting tools.
- Excellent interpersonal, teamwork and communication skills; poised ambassador for LBS internally and externally.
- Comfortable with ambiguity and shifting priorities in a fast paced environment.
Benefits You Can Enjoy
- Generous annual leave of 27 days PLUS extra between Christmas and New Year!
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 2 days per week
We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Relationship Manager
Posted 4 days ago
Job Viewed
Job Description
Job Title Relationship Manager - North England, Scotland and Wales
Reports to: Head of Nations/ Senior Regional Manager
Direct Reports N/A
Please note this is a 12 month contract role
Kooth is a fast growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.
Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.
The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch. Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.
Account Management & Customer Success- Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.
- Develop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.
- Navigate the shift in contractual relationships intoICS/Health Board structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
- Seek to challenge and improve current ways of working to implement best in class and proactive customer success strategies and approaches in a consistent way.
- Through close strategic commissioner relationships, identify potential new opportunities for Kooth so that colleagues can develop new solutions to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.
- Identify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function.
- Identify and nurture senior-level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region
- Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new ICS/Health Board structure.
- Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.
- Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.
- Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility.
- Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders
- Ability to develop tailored narratives to show impact and effectiveness of Kooth's service to key commissioners and key stakeholders in the ICS/Health Board based on the ICS/Health Board.’s strategic objectives and priorities.
- Understand the ICS/Health Board structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible.
- Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.
- Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.
Requirements
- Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service contracts specifically in healthcare sector
- Experience of working in partnership with commissioners and providers to successfully redesign services and develop new solutions
- Appetite to meet and exceed new sales and growth in accounts targets and evidence of working in a team to develop and implement business growth strategies and campaigns
- Knowledge and understanding of health and social inequalities and the impact this can have on children, young people and adult’s mental health
- Knowledge and understanding of the changing commissioning landscape and the impact on mental health and social care services
- Ability to liaise and network with a range of partner agencies across the statutory, independent and charitable sectors
- Work in a way that engages positively with issues of diversity and difference.
- Develop and deliver presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts
- Experience of using computerised systems at a high-level including Microsoft, G-suite, Salesforce, Slack or experience of using similar systems at a high-level and ability to adapt and learn
Position subject to a successful disclosure and barring check as part of the recruitment process
Benefits
Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.
1. Competitive Salary:
Earn a competitive salary (£38,000-48,000 +25% OTE (dependant on experience), ensuring your hard work is rewarded appropriately.
2. Generous Annual Leave
Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.
3. Professional Development
Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.
4. Financial Security
Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.
5. Health and Well-being
Prioritize your health and well-being with our comprehensive Healthshield Care plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
6. Life Assurance:
Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
7. Flexible Working
Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
8. Lifestyle Benefits
Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.
If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!
At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.
Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.
Request for Reasonable Adjustments:
We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.
Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.
Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check,
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Client Relationship Manager
Posted 1 day ago
Job Viewed
Job Description
Client Relationship Manager
Location: Manchester, City Centre
Salary: £28,000 - £32,000 DOE.
Hours & contract basis: Full-time, permanent, (Apply online only) Monday-Friday
Hawk3 Talent Solutions are recruiting on behalf of one a rapidly growing independent financial advisory business in the heart of Manchester. Due to internal promotion and growth, they are looking to hire a client relationship manager to join the team whilst launching a new business. This person will be the first point of call for new enquiries, so you need to be someone who is confident building relationships, have a passion for customer service and the journey of the customer. This is not another admin or coordination role — it’s your chance to become a key player in shaping customer experiences, strengthening client loyalty, and making a real difference in people’s financial journeys.
The role:
- You will be the face of the firm for new and existing clients
- Managing inbound enquiries of approx. 100 per week by making outbound introduction calls to discuss their requirements and the services the business offers to see if this is aligned
- Booking in qualified follow up meetings with advisors
- When a client is being onboarded you will be responsible for regular check ins to ensure the service is of standard and see if they need any additional assistance
- Work closely with internal team
- Suggesting improvements — your voice and ideas will be genuinely valued
While previous experience in financial services is a bonus, it’s not essential. What matters most is your ability to connect with people, deliver a high standard of service, and manage relationships with confidence and care.
Ideal backgrounds include:
Recruitment
Account Management
B2B or B2C Sales
Customer Success / Client Services
Why You’ll Love It Here:
25 days’ holiday, 8% matched pension contributions, private health insurance, a monthly CRM bonus scheme, and an annual profit bonus scheme.
Join a business in the middle of an exciting growth journey with BIG plans
Industry-leading training and support – no financial background required
Clear progression opportunities and commission structure in place
A genuinely positive and collaborative team culture
Interviews are happening now – ideal start date is the 2nd week of September
If you’re proactive, driven by quality, and thrive in a fast-paced environment where your efforts are rewarded — we want to hear from you!
If you would like to apply for the role of Client Relationship Manager then please email your CV to (url removed) or call Jade on (phone number removed)
Closing date is 08.09.2025 Please note this could change subject to suitable applications
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Client Relationship Manager
Posted 1 day ago
Job Viewed
Job Description
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures.
Day to Day Responsibilities
- Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK.
- Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
- Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients.
- Supporting with tender and bid exercises to represent the relationship management function.
- Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients.
- Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)
- Identify opportunities to up-sell and actively promote additional services with a target of 10,000 new business per quarter.
- Achieve 3 self-generated new business client wins per quarter.
- Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
- Maintain the highest standard of customer service and support to the sales and bid team.
- Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
- Providing weekly renewal and activity updates
What you bring to the team?
- An organised individual with excellent attention to detail, accuracy, and consistency.
- A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face.
- Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships.
- Commerciality and the ability to apply knowledge in a practical, commercial manner.
- Excellent communication skills both verbal and written, varying style depending on the audience.
- Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development.
- Have a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines.
- Will have a proven track record of working to key performance indicators (KPIs).
- Strong IT skills
- Driving licence desirable but not essential
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free On-Site Gym
- Company incentives, access to discount schemes
If you would like to discuss the role further, please apply today and we'll be in touch!
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