2,755 Client Service Associate jobs in the United Kingdom

The Opportunity:

As an Italian Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm.

The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees).

The Day-to-Day:

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will:

• Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
• Gain exposure to other European countries' businesses
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Your Qualifications:

• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)

• Native/Fluent Italian and English skills

• You can connect with a wide array of audiences by phone and email with a focus on client service

• Work well in a collaborative, team-oriented setting

• Commitment to maintain quality of work while sticking to a timeline

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

The Opportunity:

As an Italian Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm.

The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees).

The Day-to-Day:

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will:

• Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
• Gain exposure to other European countries' businesses
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Your Qualifications:

• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)

• Native/Fluent Italian and English skills

• You can connect with a wide array of audiences by phone and email with a focus on client service

• Work well in a collaborative, team-oriented setting

• Commitment to maintain quality of work while sticking to a timeline

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

The Opportunity:

As an Italian Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm.

The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees).

The Day-to-Day:

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will:

• Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
• Gain exposure to other European countries' businesses
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Your Qualifications:

• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)

• Native/Fluent Italian and English skills

• You can connect with a wide array of audiences by phone and email with a focus on client service

• Work well in a collaborative, team-oriented setting

• Commitment to maintain quality of work while sticking to a timeline

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

The Opportunity:

As an Italian Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm.

The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too. In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees).

The Day-to-Day:

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties. You will:

• Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
• Gain exposure to other European countries' businesses
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Help produce analyses and portfolio recommendations based on the current financial situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Your Qualifications:

• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)

• Native/Fluent Italian and English skills

• You can connect with a wide array of audiences by phone and email with a focus on client service

• Work well in a collaborative, team-oriented setting

• Commitment to maintain quality of work while sticking to a timeline

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

**Position Overview**
To be responsible for the day-to-day activities of Client Service along with the team and serving the needs of a growing client base across EMEA and LatAm. Work closely with the Nordic client coverage team to support clients throughout the full life cycle; ensuring that all clients' requirements are met. The position requires good understanding of the asset management business and an ability to execute on tasks and ensure key stakeholders are kept updated.
**Primary Responsibilities**
+ Direct responsibility for ensuring all client reporting and servicing needs are delivered in accordance with client's requirements and our legal obligations
+ Ensure the timely onboarding of new accounts across our range of UCITS funds, Private fund vehicles and separate accounts
+ Understand clients' investment objectives, assigned mandates and portfolio composition & strategy.
+ Be an internal advocate for the client; liaise with the portfolio management and internal support teams across the globe with appropriate insight into client requirements
+ Maintain ongoing dialog with our clients, ensuring all servicing needs are delivered upon;
+ Ensure the ability to support clients with their regulatory reporting requirements across client types and geographies
+ Liaise and establish strong relationships with internal support teams to ensure client servicing needs are met
+ Define and manage team projects to enhance internal client service procedures in accordance with industry best practices
**Key Requirements / Qualifications** (essential unless stated)
+ 5+ years of relevant industry experience, ideally handling Nordic client base
+ Understanding of equity and fixed income strategies; knowledge of alternatives strategies is preferred
+ Extensive experience in dealing with UCITS fund onboarding and queries & experience in the onboarding of segregated accounts
+ Excellent presentation, writing and oral communication skills
+ A proven ability to build and develop strong internal and external relationships
+ Team player and highly motivated. Highly organized, creative, enthusiastic, self-starter,
+ Strong analytical and problem solving, coordination skills
+ Proficient in Microsoft Word, Excel, PowerPoint
_Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact_ _._
_Learn about the Applicant Privacy Notice ( ._
Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $538 billion in client assets (as of June 30, 2025) across a range of strategies-including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds-on behalf of institutions, advisors and individual investors globally.
Tenured, stable and long-term in focus, the firm has built a diverse team-including 760-plus investment professionals and more than 2,800 employees in total-united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by _Pensions & Investments_ as the first or second "Best Place to Work in Money Management" for last eight consecutive years (firms with 1,000+ employees).
Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.
For important disclosures:

Join us to redefine client experiences with innovation, data-driven insights, and seamless operations in prime brokerage!

As a Prime Brokerage Client Service Representative in EMEA Prime Client Operations Team, you will own operational client experience for our cash equity and repo financing prime clients. You will play a crucial role in a world where new ideas and technology can be easily replicated, making the operational client experience a key factor for clients when choosing their prime broker. You will define and enhance the operational client experience in four key areas. Firstly, you will partner with clients to design efficient operational models from trade capture through to settlement. Secondly, you will provide best-in-class operational risk management. Thirdly, you will leverage data to present trends and influence the behavior of clients, internal teams, and any third parties involved. Finally, you will design innovative solutions through digital automation platforms.

Job Responsibilities

• Manage operational Risk Management.
• Ensure trades are captured and settled in an accurate, timely and efficient manner
• Manage failing settlements to minimize risk and penalty charges.
• Partner with clients and internal teams to ensure that cash and positions are reconciled accurately
• Build trusting, credible client relationships through responsive, high quality client service which includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary.
• Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behavior

Required Qualifications, Capabilities, and Skills

• The ability to act and communicate with humility, empathy and kindness.
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple' things consistently well.
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behavior
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools
• A naturally curious thinker with a hunger to learn and teach others.
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

**About this role**
BlackRock, the top asset manager globally, empowers many individuals to achieve financial success. We invest for a diverse client base, from large institutions to individuals like parents, doctors, and teachers. We promise clear guidance on managing money and provide essential products and services for a secure financial future.
**About Client Experience**
Client Experience is part of the Technology & Operations team, a worldwide unit of more than 4,000 professionals managing BlackRock's technology and operating systems. CX manages client service operations, working with client teams to enhance service quality. Our goal is to simplify service to add value to BlackRock and offer clients a top-tier service using advanced technology for growth. We cover 3 main areas: Delivery, Operations, and Transformation.
Client Experience Delivery, client-facing teams managing every facet of service delivery, and onboarding teams introducing new business onto our platform,
1. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
**Team Overview**
The CEM team, part of CX Delivery, collaborates with Client Businesses to oversee client servicing, deliver services, develop solutions, and enhance client experience.
**Role Responsibility**
Collaborate with Consultant Firms and clients to address client issues and escalate complex matters. Support senior CEM members initially, then advance to independent Consulting Firm coverage, working with internal teams on RFP responses.
**Client Service Officer Role:**
+ Build relationships, foster connectivity, and manage expectations with clients
+ Navigate BlackRock to develop solutions to service challenges, making the firm feel small to clients
+ Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
+ Participate in regulatory, platform, and client-related projects
+ Manage client service background and address any duties that the CEM team holds regarding the influence of implementation on our client agreements
+ Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross-functionally and establishing relationships with internal teams
+ Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
+ Identify, address, and conduct root cause analysis of any Operating Events that could affect the client experience; establish a long-term strategy for mitigating process failures.
**Experience**
+ 5+ years of experience in financial services field preferred
+ BA/BS equivalent
+ Strong grasp of Microsoft Office applications is important, with technical skills that allow you to multitask many programs at once
+ Efficiently handle deadlines and pose ability to work independently for routine client projects
+ An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
+ A self-starter who knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
+ Ability to evaluate process inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creatively
+ Good oral and written communication skills
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

**About this role**
BlackRock, the top asset manager globally, empowers many individuals to achieve financial success. We invest for a diverse client base, from large institutions to individuals like parents, doctors, and teachers. We promise clear guidance on managing money and provide essential products and services for a secure financial future.
**About Client Experience**
Client Experience is part of the Technology & Operations team, a worldwide unit of more than 4,000 professionals managing BlackRock's technology and operating systems. CX manages client service operations, working with client teams to enhance service quality. Our goal is to simplify service to add value to BlackRock and offer clients a top-tier service using advanced technology for growth. We cover 3 main areas: Delivery, Operations, and Transformation.
Client Experience Delivery, client-facing teams managing every facet of service delivery, and onboarding teams introducing new business onto our platform,
1. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
**Team Overview**
The CEM team, part of CX Delivery, collaborates with Client Businesses to oversee client servicing, deliver services, develop solutions, and enhance client experience.
**Role Responsibility**
Collaborate with Consultant Firms and clients to address client issues and escalate complex matters. Support senior CEM members initially, then advance to independent Consulting Firm coverage, working with internal teams on RFP responses.
**Client Service Officer Role:**
+ Build relationships, foster connectivity, and manage expectations with clients
+ Navigate BlackRock to develop solutions to service challenges, making the firm feel small to clients
+ Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
+ Participate in regulatory, platform, and client-related projects
+ Manage client service background and address any duties that the CEM team holds regarding the influence of implementation on our client agreements
+ Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross-functionally and establishing relationships with internal teams
+ Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
+ Identify, address, and conduct root cause analysis of any Operating Events that could affect the client experience; establish a long-term strategy for mitigating process failures.
**Experience**
+ 5+ years of experience in financial services field preferred
+ BA/BS equivalent
+ Strong grasp of Microsoft Office applications is important, with technical skills that allow you to multitask many programs at once
+ Efficiently handle deadlines and pose ability to work independently for routine client projects
+ An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
+ A self-starter who knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises
+ Ability to evaluate process inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creatively
+ Good oral and written communication skills
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Group Chief Growth Officer

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

• Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
• Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
• Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
• Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
• Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
• Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
• Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
• Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

• Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local:  Greek language classes, offered twice a week for all team members.
• Shop and Save:  Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.