1,341 Client Service Associate jobs in the United Kingdom
Client Service Associate
Posted 1 day ago
Job Viewed
Job Description
Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.
About Proxymity
Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.
Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.
The role:
Within this role you will deliver professional client service by providing proactive issue management ensuring the resolution of all issues with clients on a timely basis, adhering to service level agreements and escalating to management, when needed.
The Client Service Associate is responsible for client reporting including detailed MIS, and for prioritising queries and tasks according to volumes, complexity, sensitivity, and risk. This is an opportunity to join a growing FinTech community and contribute to a dynamic and supportive team.
Responsibilities will include:
- Being the point of contact between the client and the business.
- Work both independently and collaboratively to assist clients by responding to complex queries, which can be via phone, email, or other query means.
- Establish a relationship with clients to build trust and foster positive collaboration.
- Take accountability for issues worked on, in turn providing regular updates to both external and internal parties
- Identify trends in queries raised; work with the client to educate or liaise with internal teams to close gaps.
- Escalate risk issues promptly to managers.
- Collaborate with the team and/or manager to conduct root-cause analysis and implement remediation fixes.
- Work alongside other teams to ensure the successful execution of projects.
Requirements
- Excellent communicator, who is able to maintain a professional manner.
- Good concentration and organisational skills.
- Previous experience within a Customer Service role in a similar field desired.
- Experience of working in or with an operations team in the finance/proxy fields would be beneficial.
- Excellent problem solver with the ability to work under pressure.
Benefits
- Headspace subscription
- Birthday off in addition to annual leave
- Access to Absorb Learning
- Improved family-friendly policies
- Hybrid working scheme
- Choose your tech
- 2 duvet days a year
- 1 volunteer day a year
- 4-week sabbatical after 4 years at Proxymity
- Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year
- Companywide parties twice a year
- Team socials
Resident Service Associate
Posted today
Job Viewed
Job Description
Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model.
What you’ll be doing
Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team.
Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit.
Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property.
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary.
Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements.
Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process.
To run regular resident engagement events
Carry out regular inspection of all common parts reporting any defects.
Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections.
Ensure reports such as FRA’s, reportable incidents are recorded on the central database in a timely manner and in the agreed format
Any other duties reasonably required
What you’ll need
Experience of working within the Rent to Buy / Market Rent business or estate agency team
An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents.
Ability to work to deadlines and effectively manage own workload
Effective ICT skills
Knowledge of marketing techniques for promoting developments
This role is subject to a basic DBS check
What we need from you
You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised
The ability to work to deadlines and under pressure
A person who is prepared to be flexible and sometimes help out outside their usual role when necessary
The ability and willingness to work weekends and evenings when required during the initial letting period is essential.
The ability to work flexibly in the evenings and weekends to meet the needs of the customer group.
Full driving licence and use of own car.
Closing date: 7th October
Interview date: TBC
Resident Service Associate
Posted 7 days ago
Job Viewed
Job Description
£29000
North London
A leading real estate company, is seeking a Property Administrator to join our dynamic team in North London. As a Property Admin, you'll be the heart of our front-of-house operations, ensuring our residents receive exceptional service and our building is maintained to the highest standard. This is a permanent role with a competitive salary and benefits package.
Property Administrator
- Be the face of the business delivering exceptional customer service and building strong relationships with our residents.
- Contribute to the efficient management and maintenance of our property, working closely with cross-functional teams to create a seamless experience.
- Embrace new challenges and opportunities, showcasing your creativity and problem-solving skills to support in delivering exceptional outcomes for our residents and communities.
- Deliver the customer service strategy and standards, increasing resident satisfaction with service delivery.
- Carry out a wide range of front-line services, including meet and greet, reception, parcel handling, inspections, and lettings viewings, ensuring an excellent service to residents and other customers.
- Contribute to the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management.
- Encourage and support resident engagement, promoting the business and building good relationships with external partners.
- Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them when necessary.
- Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential.
- Strong written and verbal English skills, with the ability to communicate effectively with residents and colleagues.
- Qualifications in property or customer service would be advantageous, along with a proven track record of working towards and achieving targets.
Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Resident Service Associate
Posted today
Job Viewed
Job Description
Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model.
What you’ll be doing
Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team.
Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit.
Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property.
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary.
Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements.
Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process.
To run regular resident engagement events
Carry out regular inspection of all common parts reporting any defects.
Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections.
Ensure reports such as FRA’s, reportable incidents are recorded on the central database in a timely manner and in the agreed format
Any other duties reasonably required
What you’ll need
Experience of working within the Rent to Buy / Market Rent business or estate agency team
An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents.
Ability to work to deadlines and effectively manage own workload
Effective ICT skills
Knowledge of marketing techniques for promoting developments
This role is subject to a basic DBS check
What we need from you
You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised
The ability to work to deadlines and under pressure
A person who is prepared to be flexible and sometimes help out outside their usual role when necessary
The ability and willingness to work weekends and evenings when required during the initial letting period is essential.
The ability to work flexibly in the evenings and weekends to meet the needs of the customer group.
Full driving licence and use of own car.
Closing date: 7th October
Interview date: TBC
Resident Service Associate
Posted 4 days ago
Job Viewed
Job Description
£29000
North London
A leading real estate company, is seeking a Property Administrator to join our dynamic team in North London. As a Property Admin, you'll be the heart of our front-of-house operations, ensuring our residents receive exceptional service and our building is maintained to the highest standard. This is a permanent role with a competitive salary and benefits package.
Property Administrator
- Be the face of the business delivering exceptional customer service and building strong relationships with our residents.
- Contribute to the efficient management and maintenance of our property, working closely with cross-functional teams to create a seamless experience.
- Embrace new challenges and opportunities, showcasing your creativity and problem-solving skills to support in delivering exceptional outcomes for our residents and communities.
- Deliver the customer service strategy and standards, increasing resident satisfaction with service delivery.
- Carry out a wide range of front-line services, including meet and greet, reception, parcel handling, inspections, and lettings viewings, ensuring an excellent service to residents and other customers.
- Contribute to the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management.
- Encourage and support resident engagement, promoting the business and building good relationships with external partners.
- Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them when necessary.
- Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential.
- Strong written and verbal English skills, with the ability to communicate effectively with residents and colleagues.
- Qualifications in property or customer service would be advantageous, along with a proven track record of working towards and achieving targets.
Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Resident Service Associate
Posted today
Job Viewed
Job Description
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.nWhat youll be doingnDevelop creative, innovative and effective appro.
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Customer Service Associate - Nottingham (Hybrid)
Posted today
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
**Responsibilities:**
Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
Resolve customer queries and making outbound calls/emails to ensure resolution.
Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
Update and utilize in house systems to record customer activity.
Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
Dealing with multiple, complex customer issues.
**Qualifications:**
Excellent verbal and written communication skills
Ability to communicate effectively at all levels within the customers organisation and internally
Interpersonal Skills
Professional, sincere and proactive interpersonal skills
The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
Problem solving skills
Ability to identify customersu2019 needs and resolving issues to customeru2019s satisfaction in a timely manner.
Time Management Skills
Resolving customer issues and following up with customers in a timely manner
High school diploma, GED, or international equivalent
Strong oral and written communication skills
Strong problem-solving skills
Previous customer service experience - Preferred
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Customer Service Associate - Nottingham (Hybrid)
Posted today
Job Viewed
Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Summary**
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
**Responsibilities:**
Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
Resolve customer queries and making outbound calls/emails to ensure resolution.
Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
Update and utilize in house systems to record customer activity.
Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
Dealing with multiple, complex customer issues.
**Qualifications:**
Excellent verbal and written communication skills
Ability to communicate effectively at all levels within the customers organisation and internally
Interpersonal Skills
Professional, sincere and proactive interpersonal skills
The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
Problem solving skills
Ability to identify customersu2019 needs and resolving issues to customeru2019s satisfaction in a timely manner.
Time Management Skills
Resolving customer issues and following up with customers in a timely manner
High school diploma, GED, or international equivalent
Strong oral and written communication skills
Strong problem-solving skills
Previous customer service experience - Preferred
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Delivery Station Customer Service Associate
Posted today
Job Viewed
Job Description
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Delivery Station Customer Service Associate
Posted today
Job Viewed
Job Description
**Job title u2013** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - u00a312.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earthu2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thatu2019s why youu2019ll find we approach things differently here. You wonu2019t be asked to read from a script or learn dialogue by heart. Instead weu2019ll provide you with the training you need to problem solve for our customers. Youu2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customersu2019 parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
Have the right to work in the United Kingdom without restrictions
Experience in customer service, retail or hospitality industry
Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
Excellent time-management, organisational, and prioritisation skills.
Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
Ability to take ownership and be proactive.
Intermediate computer literacy.
**What strengths will you bring?**
Hard-working, articulate, and detail-orientated
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
Pension Plan
Competitive holiday allowance
Health insurance
Life insurance
Amazon.co.uk discount
Employee assistance program
Organisational progression options
Additional add-on benefits of your choice
**If this role sounds like itu2019s for you, then click on the link below to start the application process!**
Youu2019ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.