45,494 Client Services Director jobs in the United Kingdom

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development. With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.

Requirements

• 10+ years ‘relevant’ experience preferably in a full-service medical communications agency

• Ideally, a life sciences degree, preferably combined with a Master’s or PhD, or other relevant qualification
• Excellent interpersonal / relationship development skills – able to influence colleagues and clients, and to actively listen
• Strong team player
• Solutions-based, with complex problem-solving ability
• Visionary leadership
• Ability to motivate a workforce and lead by example, with effective management and delegation skills
• Communication and negotiation
• Presentation skills
• Understanding of a multi-faceted business operation
• Strong financial acumen
• Planning and forecasting
• Excellent organisational skills, time management and adherence to deadlines
• High attention to detail
• Extremely good written and oral communication skills (including presentation skills)

Benefits

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development. With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.

Requirements

• 10+ years ‘relevant’ experience preferably in a full-service medical communications agency

• Ideally, a life sciences degree, preferably combined with a Master’s or PhD, or other relevant qualification
• Excellent interpersonal / relationship development skills – able to influence colleagues and clients, and to actively listen
• Strong team player
• Solutions-based, with complex problem-solving ability
• Visionary leadership
• Ability to motivate a workforce and lead by example, with effective management and delegation skills
• Communication and negotiation
• Presentation skills
• Understanding of a multi-faceted business operation
• Strong financial acumen
• Planning and forecasting
• Excellent organisational skills, time management and adherence to deadlines
• High attention to detail
• Extremely good written and oral communication skills (including presentation skills)

Benefits

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart - allows employees to have flexibility around their start and finish time
• Hybrid working

• Lead customer onboarding, including communication with the team once a new customer is confirmed.
• Liaise with event speakers and design sessions to help customers (event sponsors) create impactful event experiences.
• Analyse the portfolio of events to identify opportunities for sponsors and maximise their partnership.
• Coordinate effective processes for each sponsor, ensuring alignment between delegates and sponsor objectives.
• Document sponsor communications and maintain accurate records.
• Advise and collaborate with internal teams (Events, Content, Marketing and Delegate) to ensure sponsors have a positive experience before, during, and after events.
• Track and report on sponsor success at events.
• Build positive, long-term relationships with sponsors through regular meetings and scheduled communications.
• Oversee marketing and social media activity to ensure sponsor exposure.
• Represent the company at external events as required.
• Secure hosts for sessions and coordinate initial communications between hosts and the events team.

• Experience in managing B2B customer relationships.
• Enthusiastic, energetic, and client-focused.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Target-driven and dedicated to delivering outstanding client experiences.
• Willingness to work flexible and sometimes irregular hours, including occasional evenings and weekends, to meet client and event needs.
• Professionalism and attention to detail are essential.

Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.

The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.

Job Summary:

We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.

Key Responsibilities:

• Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
li>Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
• Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
• Implement and improve customer service processes, systems, and training programmes.
• Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
• Analyse customer service metrics and produce regular reports on performance and customer insights.
• Stay up to date with industry trends and regulatory requirements.
• Lead customer satisfaction initiatives, or customer journey mapping.

Key Requirements:

• Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
• Strong understanding of customer service principles, processes, and technology.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, change-oriented environment.
• Experience using CRM and ticketing systems
• Ability to analyse data and make strategic decisions based on insights.
• A customer-first mindset with a passion for delivering exceptional service.

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!

• Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Working towards a telephony KPI.
• Delivery of new client implementations.
• Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
• Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
• Providing weekly renewal, activity and outstanding task updates.

• An organised individual with excellent attention to detail, accuracy, and consistency.
• Microsoft Office software experience including Excel, Word and PowerPoint.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
• To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free On-site Gym
• Company incentives, access to discount schemes

P49643LF

INDMANJ

Client Relationship Manager

BCR/AK/31885

(phone number removed)

Birmingham City Centre

Bell Cornwall Recruitment is supporting a local independent law firm, who are looking to bring a Client Relationship Manager into the team. This role will involve managing the communication and relationship with the firm's clients, keeping people up to date and building a strong rapport.

The Role:

• Serve as the main point of contact for clients
• Arrange and if required attend client meetings
• Preparation and delivery of comprehensive reports to clients
• Overseeing the management of files
• Setting up new clients, ensuring terms are agreed and all relevant information inputted
• Ad-hoc administrative support for the team

The Ideal Client Relationship Manager will have:

• Experience in a sales or account management position within professional services
• Excellent written and spoken communication skills
• Professional and proactive attitude
• Strong professional presentation
• Accurate data recording and administrative skills
• LEGAL QUALIFICATIONS NOT REQUIRED- SIMPLY CLIENT/ACCOUNT MANAGEMENT SKILLS AND EXPERIENCE!

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations!

• Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500.
• Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
• Working towards a telephony KPI.
• Delivery of new client implementations.
• Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
• Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
• Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter.
• Achieve 3 self-generated new business client wins per quarter.
• Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
• Maintain the highest standard of customer service and support to the sales and bid team.
• Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
• Providing weekly renewal, activity and outstanding task updates.

• An organised individual with excellent attention to detail, accuracy, and consistency.
• Microsoft Office software experience including Excel, Word and PowerPoint.
• Excellent attention to detail and written skills when communicating with others, both internally and externally.
• The ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
• To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free On-site Gym
• Company incentives, access to discount schemes

P49643LF

INDMANJ

National travel required - Lincoln to Plymouth 

Competitve salary plus Car allowance 

Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.

The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. 

As Client Relationship Manager,  you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
li>Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
• Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.

As Client Relationship Manager,  you will have the following expertise and attributes:

li>Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within an FM and/or B2B environment.
li>Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• < i>33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
< i>Exclusive perks and discounts – More than 250 deals available < i>Ongoing training and development – From apprenticeships to leadership programs < i>Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way < i>Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Please note: Security clearance (DBS) is required for this role.

Pyramid8 are recruiting for a Client Relationship Manager to work for a busy and growing manufacturing company who have recently opened new offices in Meltham near Holmfirth. They work with some very prestigious clients and have a growing customer base.

The Client Relationship Manager is an ideal role for someone who can build excellent relationships with an existing client base but is also perfect for an individual who is looking to develop their career and possibly grow a team around them where you will Lead, coach, and develop a customer service team to deliver best-in-class support to clients.

Job Summary:

We are seeking an experienced and proactive Client Relationship Manager to lead and develop our client service function, ensuring high levels of client satisfaction, service efficiency, and team performance. You will act as the primary point of contact for escalated issues, drive service excellence, and collaborate across departments to enhance the overall client experience.

Key Responsibilities:

• Manage daily operations of the client service function, ensuring KPIs, SLAs, and quality standards are consistently met or exceeded.
li>Serve as the escalation point for complex client queries or complaints, ensuring timely and effective resolution.
• Foster strong, long-term client relationships, identifying opportunities to enhance satisfaction and loyalty.
• Implement and improve customer service processes, systems, and training programmes.
• Collaborate with Sales, Operations, and Product teams to relay client feedback and support continuous improvement.
• Analyse customer service metrics and produce regular reports on performance and customer insights.
• Stay up to date with industry trends and regulatory requirements.
• Lead customer satisfaction initiatives, or customer journey mapping.

Key Requirements:

• Proven experience in a customer service leadership role, ideally within a client-facing or B2B environment.
• Strong understanding of customer service principles, processes, and technology.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, change-oriented environment.
• Experience using CRM and ticketing systems
• Ability to analyse data and make strategic decisions based on insights.
• A customer-first mindset with a passion for delivering exceptional service.