76 Client Services Manager jobs in London

Key Points

• Graduate Client Services Manager
• Ad Tech Scale Up
• PE backed
• Basic salary is £35k - £5k + OTE

About The Company

• OOH Programmatic Advertising Scale Up
• Owned by 2 individuals with a proven track record of scaling businesses within the sector
• Creative agency with its own technology product
• London Based – Fantastic office

About the Role

• Sales, Account Management and Campaign Management
• Tasked with driving new business revenue and building the commercial function
• Selling direct to Brands and Agencies
• Client facing role

About the Candidate

• Must have new business sales experience
• New business and a creative account development skill set is needed
• This person must be a self- starter, entrepreneurial and comfortable in face-to-face environments

About the Package & Benefits

• Basic salary of £3 - 5k + OTE
• Equity
• Fantastic offices in London

Key Points

• Graduate Client Services Manager
• Ad Tech Scale Up
• PE backed
• Basic salary is £35k - £5k + OTE

About The Company

• OOH Programmatic Advertising Scale Up
• Owned by 2 individuals with a proven track record of scaling businesses within the sector
• Creative agency with its own technology product
• London Based – Fantastic office

About the Role

• Sales, Account Management and Campaign Management
• Tasked with driving new business revenue and building the commercial function
• Selling direct to Brands and Agencies
• Client facing role

About the Candidate

• Must have new business sales experience
• New business and a creative account development skill set is needed
• This person must be a self- starter, entrepreneurial and comfortable in face-to-face environments

About the Package & Benefits

• Basic salary of £3 - 5k + OTE
• Equity
• Fantastic offices in London

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

About the Company

Our client is a highly respected investment management firm known for its collaborative culture, high professional standards, and commitment to exceptional client service. The firm partners with institutional and private clients, delivering tailored investment solutions across a range of strategies.

The Opportunity

We are seeking an experienced Client Support Manager to lead a dynamic team within the Client function. You will play a key role in ensuring the highest standards of client service, marketing material accuracy, and operational excellence.

Key Responsibilities

• Lead and mentor a small team of Client Service Associates
• Oversee the production and quality control of client and marketing materials, ensuring accuracy and timeliness.
• You will work closely with Relationship Managers, Marketing, Investments, and Operations teams to deliver top-quality materials, insights, and service to clients and prospects.
• Partner with internal teams to ensure all client communications and fund information meet compliance and brand standards.
• Manage updates to presentations, factsheets, and reports, ensuring consistency across strategies.
• Drive continuous improvement of processes, materials, and reporting tools.
• Support Relationship Managers with client onboarding, bespoke documentation, and reporting.
• Ensure CRM data integrity and coordination with third-party platforms and custodians.

About You

• 10 years plus experience in asset management in client services.
• Absolutely essential experience is managing a team with direct reportees.
• Solid understanding of multi-asset investment products and client reporting processes.
• Strong communication and relationship-building skills across internal and external stakeholders.
• Intellectually rigorous and analytical. Interrogates data and spots mistakes.
• Client focused - anticipates the requirements of the client (whether they be internal or external) understands and has demonstrated how these can be delivered.
• IMC or CFA qualification (or progress towards) preferred.

Due to the increased number of applications for this role, we may only respond to candidates whose experience most closely matches the criteria.

At our company, we prioritise equity throughout the recruitment process. We are committed to ensuring fairness and equal opportunities for all applicants. If there is anything we can do to make the process more accessible to you, please let us know.

About the Company

Our client is a highly respected investment management firm known for its collaborative culture, high professional standards, and commitment to exceptional client service. The firm partners with institutional and private clients, delivering tailored investment solutions across a range of strategies.

The Opportunity

We are seeking an experienced Client Support Manager to lead a dynamic team within the Client function. You will play a key role in ensuring the highest standards of client service, marketing material accuracy, and operational excellence.

Key Responsibilities

• Lead and mentor a small team of Client Service Associates
• Oversee the production and quality control of client and marketing materials, ensuring accuracy and timeliness.
• You will work closely with Relationship Managers, Marketing, Investments, and Operations teams to deliver top-quality materials, insights, and service to clients and prospects.
• Partner with internal teams to ensure all client communications and fund information meet compliance and brand standards.
• Manage updates to presentations, factsheets, and reports, ensuring consistency across strategies.
• Drive continuous improvement of processes, materials, and reporting tools.
• Support Relationship Managers with client onboarding, bespoke documentation, and reporting.
• Ensure CRM data integrity and coordination with third-party platforms and custodians.

About You

• 10 years plus experience in asset management in client services.
• Absolutely essential experience is managing a team with direct reportees.
• Solid understanding of multi-asset investment products and client reporting processes.
• Strong communication and relationship-building skills across internal and external stakeholders.
• Intellectually rigorous and analytical. Interrogates data and spots mistakes.
• Client focused - anticipates the requirements of the client (whether they be internal or external) understands and has demonstrated how these can be delivered.
• IMC or CFA qualification (or progress towards) preferred.

Due to the increased number of applications for this role, we may only respond to candidates whose experience most closely matches the criteria.

At our company, we prioritise equity throughout the recruitment process. We are committed to ensuring fairness and equal opportunities for all applicants. If there is anything we can do to make the process more accessible to you, please let us know.

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

It’s an exciting time to join The National Lottery’s in-house creative agency, which is poised for rapid growth and expansion. You will be part of a newly formed account management team and will help set the vision for the Creative Hub (CH) from the beginning and grow with the CH.

As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward; to succeed, we are looking for someone who thrives on creativity, is commercially minded, and has natural inter-personal skills, pushing boundaries to set new industry standards.

If that’s you – read on!

As a Client Services Manager, you will be the key interface between the brand teams and the Creative Hub, playing a crucial role in delivering impactful campaigns for some of the UK’s best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content.

You will be conducting the orchestra – responsible for managing the end-to-end process: creative briefings, idea development, project timings, production budgets, stakeholder presentations, client feedback, asset delivery to channels, and media deadlines.  You will excel at being process-driven and collaborative – adding value to briefs and acting as a guardian for the creative.

What you’ll be doing…

Campaign Management & Delivery:

• Manage the creative development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets the brief, brand standards, deadlines, and budget requirements.
• In-depth understanding of the production process, timelines, and roles & responsibilities at each stage.
• Help oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.

Creative:

• Have a clear perspective and passion for great creative work, with strong judgement.
• Be able to distinguish clearly between a strategy, an idea, and execution.
• Enthusiastic approach to industry trends, inspiring work, and adopting new ways-of-working.

Relationship Management:

• Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
• Ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams: Brand, Creative, Production, Media, and Legal; ensuring all stakeholder voices align with campaign objectives and compliance requirements.
• Agency partner collaboration to ensure alignment of brand campaign strategy and content strategy.

Briefing & Strategic Support:

• Effectively interpret briefs / feedback from internal stakeholders, translating them into actionable plans that are objective-led and inspire creative teams to deliver impactful work.
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.

Reporting / Commercial:

• Lead regular statuses, updates, and reports to keep stakeholders informed on project status, results, and optimisations.
• Implement and own various trackers (i.e. project finances, timing plans, usage info, deployed projects) that will help Creative Hub and brand teams manage initiatives.
• Continued awareness of the commercial landscape and competitor activity.
• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.

What experience we’re looking for…

Experience:

• Proven experience (3+ years) in account management from a creative agency environment, ideally within a large-scale, high-profile brand.
• Strong multi-channel understanding – Social, Digital, OOH/Print, TV, Retail, and Radio.

Skills:

• Eager-eye for detail, with strong deck designs skills and can present persuasively.
• Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities.
• Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.
• A solid understanding of advertising/marketing terminology and the ability to translate data insights into actionable recommendations.

Key Measures of Success:

• Help to establish and integrate the new account management function into the business.
• Help to define ways of working with account management.
• Support in increasing, quantity of end-to-end projects, creative quality, and efficiency of CH output.
• Strong relationships built with relevant Senior Brand Managers, Brand Managers and agency partners

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. 

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

 An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

Are you ready to take your career to the next level with an innovative and forward-thinking financial services provider? We're partnering with a dynamic organisation that is reshaping the industry and committed to delivering exceptional client experiences. This is an exciting opportunity to work as an Relationship Manager in a fast-paced, collaborative environment where your contributions will be valued, and your career growth is a top priority. The role will pay up to £80,000, excellent benefits and is based in Central London.

This is an exciting opportunity for a Relationship Manager to help provide day-to-day support for Relationship Managers, completing CDD reviews, account opening and payment tasks.

What is expected of the Relationship Manager?

• Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high-risk country monitoring.
• Further investigations to ensure activity of customer falls in line with CDD/KYC protocols.
• Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS.
• Process all mortgage applications in a compliant manner, without errors and right first time.
• Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information.
• Ensure compliance with laws and regulations relevant to responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications.
• Ensure, where possible, customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank.
• Ensure customers’ requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries
• Meet all customer and performance KPI’s
• Point of contact for customers
• Escalate risk matters to appropriate senior managers
• As part of your self-development manage a small portfolio of customers, getting to know them ensuring that where appropriate they have online banking access, debit cards and are aware of the products and services we offer.
• Achieve financial and non-financial objectives set

What we look for in a Relationship Manager?

• Fluent Arabic
• Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations)
• Certified Role
• Working knowledge of day-to-day banking activities
• Good knowledge in using the bank’s core operating systems
• Communication skills with colleagues and customers
• Ability to work under pressure and meeting deadlines

What the Relationship Manager will receive?

• Up to £80,000 and Employee benefits package
• A great work environment in a wonderful Central London location
• The opportunity to learn, progress and enhance your skills

Bridging Finance

West End, London

Full-Time | Permanent

Competitive base salary + commission

About the Opportunity

Are you a confident, motivated, and relationship-driven sales professional with a passion for property finance?

We are working with a leading specialist lender in the bridging and short-term property finance space, with a strong reputation for fast, flexible lending solutions. We are now seeking a Business Development Executive to join their growing team based in the West End of London.

This is an exciting opportunity to become a key player in a high-growth environment, driving new business opportunities and developing strategic relationships across the broker and intermediary market.

Key Responsibilities

• Generate new business by identifying, contacting, and onboarding introducers, brokers, and property professionals.
• Develop and maintain strong, lasting relationships with a wide network of intermediaries, ensuring repeat business and referrals.
• Manage the end-to-end sales process from lead generation to deal completion.
• Work closely with internal credit and underwriting teams to progress applications and ensure deals are completed efficiently.
• Maintain accurate records of your pipeline using CRM systems, providing regular updates on deal status and performance.
• Attend industry networking events, expos, and meetings to promote the brand and identify new growth opportunities.
• Stay abreast of market trends, competitor offerings, and regulatory developments within the specialist lending sector.

Key Requirements

Experience:

• Minimum 2 years’ experience in a Business Development, Sales, or Relationship Management role.
• Experience in bridging finance, property finance, or specialist lending is essential.
• Strong broker network and established relationships in the property/finance space will be highly advantageous.

Skills:

• Excellent communication and interpersonal skills.
• Proven ability to hit and exceed targets and KPIs.
• Commercially savvy with a good understanding of lending criteria and risk.
• Organised, self-motivated, and capable of working independently.
• Comfortable managing a busy workload and multiple deals concurrently.

Qualifications:

• A degree is not essential but will be viewed favourably.
• CeMAP or similar financial qualification is beneficial but not mandatory.