906 Client Services jobs in Uckfield
Customer Service Assistant - Part Time - Uckfield Leisure Centre
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Job Description
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
We are looking for a Customer Service Assistant to join our friendly and professional team. You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our café as well as assisting customers on the Reception desk. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. You will also be responsible in assisting with growing the membership numbers and increasing income. However, aside from selling memberships to new prospects this role is also about being the start of the membership retention process for that individual too.
The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 6 hours per week, Thursday & Friday evening's (rota basis)
Requirements
- To provide an efficient catering service, prepare food as required, provide excellent customer service at all times and maintain a hygienic catering area.
- To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre.
- To provide an excellent level of customer service at all times.
- To assist with any customer contact/complaints/comments professionally and courteously.
- A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation.
- Promote and sell the different products that Freedom Leisure offer.
- To support membership growth by using the sales process to ensure sales and income targets are achieved.
- To generate excitement and passion for health and fitness to optimise all sales opportunities.
- Conduct face-to-face sales appointments where you will build positive rapport with customers to sell a membership and get them started on the freedom member journey programme.
- Contact all membership leads by phone where possible and also by email and text when required.
- Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities.
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 27th June 2025
Salary: up to £12.21 per hour
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Client Services Associate
Posted 13 days ago
Job Viewed
Job Description
- Job Title: Client Services Associate
- Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
- Location: Eastbourne
Salary: 24k-30k - Work Type: Permanent
HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.
Key Responsibilities:
- Respond efficiently to client inquiries via phone, email, and in-person interactions.
- Maintain and update client records using Microsoft Office and internal databases.
- Provide administrative support to the team, including scheduling, data entry, and reporting.
- Collaborate with other departments to address and resolve client issues promptly and effectively.
- Continuously seek opportunities to enhance the client experience.
Requirements:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Previous experience in an Customer Services is required.
- Ability to communicate effectively and professionally.
- Excellent organisational and multitasking abilities.
- Detail-oriented with strong problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- Competitive salary with progression opportunities
- Office based in town centre with easy access to train lines
- Large social committee
- Games room with free snacks and drinks
- Casual dress
- Large friendly team
- Bright and open working spaces
if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.
Client Services Associate
Posted 13 days ago
Job Viewed
Job Description
- Job Title: Client Services Associate
- Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
- Location: Eastbourne
Salary: 24k-30k - Work Type: Permanent
HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.
Key Responsibilities:
- Respond efficiently to client inquiries via phone, email, and in-person interactions.
- Maintain and update client records using Microsoft Office and internal databases.
- Provide administrative support to the team, including scheduling, data entry, and reporting.
- Collaborate with other departments to address and resolve client issues promptly and effectively.
- Continuously seek opportunities to enhance the client experience.
Requirements:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Previous experience in an Customer Services is required.
- Ability to communicate effectively and professionally.
- Excellent organisational and multitasking abilities.
- Detail-oriented with strong problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- Competitive salary with progression opportunities
- Office based in town centre with easy access to train lines
- Large social committee
- Games room with free snacks and drinks
- Casual dress
- Large friendly team
- Bright and open working spaces
if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.
Customer Support
Posted 9 days ago
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable products and services to our customers.
- Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
- Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
- CRM experience is preferred but not essential.
- Excellent written and verbal communication skills.
- A methodical and logical approach to problem-solving.
- Ability to work autonomously and as part of a team.
- High level of accuracy and attention to detail.
- Basic understanding of GIS is preferred but not essential.
- Strong customer service skills.
- Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support
Posted today
Job Viewed
Job Description
Customer Service / Technical Support
Full Time Permanent Monday to Friday
£25,260
Hybrid / 3 days in office
Job Responsibilities:
- Handle customer queries via phone, email, and live chat.
- Place customer orders using mapping tools.
- Monitor internal systems relevant to the role.
- Assist other departments, such as sales and consultancy teams, with queries as needed.
- Recommend suitable prod.
WHJS1_UKTJ
Customer Support Executive
Posted 13 days ago
Job Viewed
Job Description
Customer Support Executive
As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service.
Customer Support Executive Key Responsibilities
- Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. li>Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms.
- Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies.
- Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance.
- Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities.
- Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs.
- Collaborate with Application Engineers to verify technical specifications and finalise order documentation.
- Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery.
- Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release.
- Generate internal status reports and contribute to continuous improvement of customer service processes.
- Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution.
- Undertake additional responsibilities and provide cross-functional support as required.
Customer Support Executive Preferred Qualifications & Requirements
- Bachelor’s degree or equivalent work experience preferred. < i>Minimum of 2 years’ experience in a customer service or sales support role, ideally within a technical or manufacturing environment. < i>Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred).
- Excellent telephone and email etiquette.
- Strong verbal and written communication skills with a customer-first approach.
- Detail-oriented with the ability to manage multiple priorities under tight deadlines.
- Team-focused, proactive, and able to work independently.
- Strong problem-solving ability and adaptability in a fast-paced environment.
Customer Support Executive Benefits & Hours of Work
- li>Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4%
PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Customer Support Agent
Posted 2 days ago
Job Viewed
Job Description
Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
25,260 | Hybrid (3 days in office)
About the Role
Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.
Key Responsibilities
- Handling customer queries via phone, email, and live chat
- Processing customer orders
- Monitoring and maintaining relevant internal systems
- Supporting colleagues across sales and consultancy teams
- Recommending suitable products and services to customers
- Working with internal experts to resolve complex enquiries in a timely manner
Skills & Experience
- Strong written and verbal communication skills
- Excellent customer service and problem-solving ability
- High attention to detail and accuracy
- Experience in 1st Line Support is beneficial however not essential as full training is provided
Benefits
- Salary of 25,260 per annum
- Hybrid working: 3 days in the office each week
- A supportive and collaborative team environment
- Opportunities for learning and career growth
If you are motivated, customer-focused, and looking for your next long-term opportunity, we would love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Customer Support Executive
Posted 11 days ago
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Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamOur International Fulfilment team supports a globally distributed sales organisation by managing sales order processing and product fulfilment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle-from submission in Salesforce.com through to invoicing.
About the RoleYou will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organisational skills to manage multiple priorities effectively.
Responsibilities
+ Validate and process sales orders in Salesforce.com through to invoicing.
+ Ensure accuracy of quotes and billing to support timely revenue recognition.
+ Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
+ Collaborate with fulfilment colleagues to uphold workflows and audit standards.
+ Provide consistent, high-quality support to international customers.
Requirements
+ Ability to manage multiple tasks and meet deadlines independently.
+ Comfortable working under pressure and adapting to changing priorities.
+ Strong attention to detail and analytical thinking.
+ Experience with Salesforce or similar CRM systems.
+ Proficiency in Microsoft Office tools.
+ Collaborative mindset with a focus on delivering value to customers.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Support Agent
Posted 1 day ago
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Job Description
Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
£25,260 | Hybrid (3 days in office)
About the Role
Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.
K.
WHJS1_UKTJ
Customer Support Specialist - SaaS
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide outstanding customer support via email, phone, and live chat.
- Troubleshoot and resolve software-related issues for customers efficiently and effectively.
- Guide users through product features, functionalities, and best practices.
- Manage and maintain support tickets within a CRM system, ensuring timely resolution.
- Escalate complex technical issues to the engineering or development teams with detailed information.
- Contribute to the development and maintenance of the customer knowledge base (FAQs, tutorials).
- Identify trends in customer inquiries and provide feedback to the product and development teams.
- Proactively seek solutions to common customer challenges.
- Ensure a high level of customer satisfaction through professional and empathetic communication.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Proven experience in a customer support or helpdesk role, preferably within the SaaS industry.
- Excellent verbal and written communication skills.
- Strong technical aptitude and ability to quickly learn new software.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Excellent problem-solving and troubleshooting skills.
- Ability to multitask and manage time effectively.
- A patient, empathetic, and customer-centric attitude.
- Ability to work independently and as part of a collaborative team.
- Familiarity with web-based technologies is a plus.
- High school diploma or equivalent required; further education or certifications are beneficial.
Remote Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels, including email, live chat, and phone.
- Troubleshoot and resolve technical issues related to our client's software products, ensuring a high level of customer satisfaction.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Contribute to the development of the knowledge base by creating and updating support articles and FAQs.
- Identify recurring customer issues and provide feedback to product and development teams for continuous improvement.
- Proactively engage with customers to ensure they are maximizing the value of our client's products.
- Adhere to service level agreements (SLAs) and response time targets.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Maintain a positive and helpful attitude, embodying the company's commitment to customer success.
- Proven experience in a customer support or helpdesk role, preferably in a technology or SaaS environment.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with online communication tools (e.g., Slack, Zoom).
- A patient, empathetic, and customer-centric approach.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced remote setting.
- Self-motivated and able to work independently with minimal supervision.
- A strong desire to learn and adapt to new technologies.
- High school diploma or equivalent required; further education or certifications in IT support are a plus.