835 Client Success jobs in the United Kingdom

Job Description
Location: UK – Hybrid with Client site visits
Security Clearance level:
Eligible for or in position of SC or DV. Candidates must be UK national/British passport holder
and resided in the UK for 5-10 years and over.
DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit

The Role
The Client Success Managers (CSM) is responsible for delivering revenue growth in one or more client accounts. For their client, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s).CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
• Responsible for understanding the relationship between the Client's externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
• Responsible for maintaining their Industry expertise, understanding the market trends and their client's competitor's activities
• Responsible for approving sub-$M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met

Requirements

• Security Clearance: Must be a UK National with at least five years of residence and hold or be eligible for SC clearance
• Industry Experience: Proven several years experience working within the central government sector
• Sales & Business Development: Demonstrated track record of driving revenue growth, closing sub- 5M deals, and managing client portfolios
• Consulting & Solution Selling: Experience in consultative sales approaches, selling and delivering CES IT services, including one or more of Custom Applications, Enterprise Applications, Data & Analytics, Consulting
• Client Management: Proven ability to build strong client relationships, understand business challenges, and align solutions to customer needs
• Delivery Oversight: Ability to manage and ensure successful service delivery across complex, high-security environments
• Stakeholder Engagement: Comfortable working with senior client executives, government officials, and internal leadership teams

Preferred Skills

• Strong commercial acumen and understanding of contractual and financial governance
• Experience working with global IT service providers and enterprise technology partners
• Ability to navigate complex security environments and understand government procurement processes
• Exceptional communication, negotiation, and influencing skills

What We Offer
DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Ready to Make a Difference?
If you're a proven leader passionate about driving delivery excellence and growth, we'd love to hear from you. Apply now to join our team

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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*About the role: *
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives

value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown

challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are

responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are

used by large client teams.

*What you will do: *

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

*What you will need: *

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Ability to use Norwegian (Reading, Writing and Speaking) at a Business or Native level

Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to

Job Requisition ID:85547

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CLIENT SUCCESS EXECUTIVE

• Based in Liverpool
• Salary £30k-£35k DOE
• Hybrid 3 days in the office
• Experience in account management and relationship building, with strong research skills, a passion for the automotive industry is a bonus!

ABOUT THE CLIENT

We’re a well established digital marketing business that specialises in connecting consumers with major brands across the automotive sector. For over two decades, we've supported buyers through their decision making journey, helping our clients drive results with data-led, performance driven marketing solutions.

We offer tailored lead generation and customer engagement strategies designed to meet the unique needs of our partners.

We’re looking for a Client Success Executive to join our team and take the lead on client relationships, account management, internal collaboration, business development, research, and strategic planning. Sound like you? Click the link below to learn more!

THE CLIENT SUCCESS EXECUTIVE ROLE:

• Manage multiple accounts and monitor lead volumes/conversion rates
• Identify opportunities to optimise performance across campaigns
• Act as main point of contact for clients and agencies
• Support strategic goals, grow budgets, and ensure satisfaction
• Host clients in Liverpool and attend occassional meetings in London
• Work with marketing, data, and product teams to support account success
• Help solve issues and drive continuous improvement across departments
• Contribute to pitches, proposals, and new business opportunities
• Support account growth in line with commercial objectives
• Track key performance metrics to inform strategy and reporting
• Build long-term account strategies based on client needs
• Focus on delivering added value and exceeding expectations

CLIENT SUCCESS EXECUTIVE ESSENTIAL SKILLS:

• A passion for the automotive industry and knowledge of current trends
• 3–5 years experience in client relationship management or a client-facing role
• Analytical thinker with the ability to use data to drive client success
• Excellent communication skills, confident in presenting, calling, and engaging stakeholders, proactive, adaptable, and solutions-focused approach to challenges
• Experience in strategic planning and long-term account growth
• Project management skills, able to manage multiple accounts and priorities effectively

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via For further information please call me: / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

Business Development, Account Management, Research, Automotive, Communication, Analytical, Project Management.

Robert Half has partnered up with a coaching and development programme company to find a detail-oriented Client Success Coordinator to join their growing team and play a pivotal role in delivering exceptional client experiences.

As the operational backbone of their client delivery function, you'll ensure the seamless execution of coaching programmes across a diverse portfolio of clients. You'll be the first point of contact for coachees, working closely with Client Success Directors to deliver flawless, end-to-end service that drives retention and impact.

Location: Remote | Salary: £28,000 - £35,000 + Bonus | Type: Full-time, permanent

What You'll Be Doing

Client Delivery & Operations

• Partner with Client Success Directors to develop and execute flawless delivery plans that ensure client satisfaction and programme impact
• Drive the booking and coordination of all coaching programmes, ensuring they stay on track and are completed within agreed timescales
• Oversee logistics with client stakeholders including scheduling, technology, attendance tracking, and feedback collection

Risk Management & Quality Control

• Identify and evaluate risks within your client portfolio (errors, feedback trends, coaching progress, GDPR concerns) and implement business controls to minimise exposure
• Act as the knowledge hub throughout programmes, monitoring delivery plans and escalating feedback scores to senior stakeholders as needed

Stakeholder Management

• Serve as the primary point of contact for coachees, delivering prompt, responsive support throughout their coaching journey
• Liaise with client stakeholders on all logistical elements of delivery
• When required, oversee resourcing and commercial onboarding from the Associate pool

Data & Reporting

• Manage all new coaching referrals, ensuring accurate CRM data entry and assignment
• Coordinate feedback collection and prepare initial draft reports for Client Success Directors
• Ensure all contract revenue is entered into CRM accurately and in a timely manner

Content & Materials

• Support the creation of client-facing materials for service reviews and proposals
• Ensure all briefing documents and content are available to coachees and coaches before sessions
• Partner with marketing and product teams to keep promotional and feedback materials current

What We're Looking For

Essential Experience & Skills

• Proven experience supporting a portfolio of 15+ clients simultaneously in a fast-paced client service environment
• Strong analytical and PowerPoint skills for reporting and presentations
• Excellent communication and collaboration abilities across multiple stakeholders
• Goal-oriented mindset with the ability to persevere when faced with challenges
• Exceptional organisational skills and attention to detail
• Ability to build value-added relationships and engage diverse stakeholders

What's On Offer

Wellbeing: wellbeing leave

Pension: Company pension scheme

Flexibility: Remote working with flexible hours

Growth: The opportunity to contribute to a fast-growing, PE-backed organisation

Support: Employee Assistance Programme

Ready to Apply?

If you're a proactive, detail-obsessed professional who loves creating seamless client experiences, we'd love to hear from you.

CLIENT SUCCESS EXECUTIVE

• Based in Liverpool
• Salary £30k-£35k DOE
• Hybrid 3 days in the office
• Experience in account management and relationship building, with strong research skills, a passion for the automotive industry is a bonus!

ABOUT THE CLIENT

We're a well established digital marketing business that specialises in connecting consumers with major brands across the automotive sector. For over two decades, we've supported buyers through their decision making journey, helping our clients drive results with data-led, performance driven marketing solutions.

We offer tailored lead generation and customer engagement strategies designed to meet the unique needs of our partners.

We're looking for a Client Success Executive to join our team and take the lead on client relationships, account management, internal collaboration, business development, research, and strategic planning. Sound like you? Click the link below to learn more!

THE CLIENT SUCCESS EXECUTIVE ROLE:

• Manage multiple accounts and monitor lead volumes/conversion rates
• Identify opportunities to optimise performance across campaigns
• Act as main point of contact for clients and agencies
• Support strategic goals, grow budgets, and ensure satisfaction
• Host clients in Liverpool and attend occassional meetings in London
• Work with marketing, data, and product teams to support account success
• Help solve issues and drive continuous improvement across departments
• Contribute to pitches, proposals, and new business opportunities
• Support account growth in line with commercial objectives
• Track key performance metrics to inform strategy and reporting
• Build long-term account strategies based on client needs
• Focus on delivering added value and exceeding expectations

CLIENT SUCCESS EXECUTIVE ESSENTIAL SKILLS:

• A passion for the automotive industry and knowledge of current trends
• 3-5 years experience in client relationship management or a client-facing role
• Analytical thinker with the ability to use data to drive client success
• Excellent communication skills, confident in presenting, calling, and engaging stakeholders, proactive, adaptable, and solutions-focused approach to challenges
• Experience in strategic planning and long-term account growth
• Project management skills, able to manage multiple accounts and priorities effectively

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via For further information please call me: / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

Business Development, Account Management, Research, Automotive, Communication, Analytical, Project Management.

Position: Client Success Manager

Location: London, UK

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:  

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

Requirements

What you'll do:

• Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
• Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers
• Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
• Proactively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
• Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
• Represent the voice of our clients to internal teams including product, content and technology

What we're looking for:

• Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting individuals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces
• Familiarity with Salesforce.com
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity, and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

Benefits

• Competitive compensation package 
• Flexible working hours 
• Paid Time Off (PTO) plus UK public holidays 
• Medical Benefits
• Voluntary Dental Insurance and eyecare vouchers
• Robust pension plan 
• Life insurance coverage 
• Wellness program

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester. This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities:

• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
• Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
• Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
• Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
• Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
• Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
• Develop customer account plans in partnership with other Blackline teams and distribution partners
• Work as an ambassador to help clients realize the full benefit of available Blackline products and services
• Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
• Actively look for ways to improve process efficiencies and effectiveness
• Other duties as assigned

Qualifications:

• Post-secondary degree in business or marketing is an asset
• Minimum 3 years of B2B sales, or account management, preferably including experience of SAAS
• Clear communication, both written and verbal with strong interpersonal skills
• Proven experience managing customer relationships, preferably in an international and/or industrial environment
• Fluency in other European languages is an asset
• Ability to travel up to 25%
• Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
• Functional in using MS Office and other corporate administration tools
• Excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Company Overview:

Nailbiter is transforming traditional market research through its innovative Behavioural Videometrics Platform.

With headquarters in Herndon, Virginia (USA), and a growing global presence including London, New York, Chicago, Paris, Dubai, and Mumbai, Nailbiter observes and analyses shopper and consumer behaviour both in-store and online at scale. Ranked #8 in the Top 50 Most Innovative Companies by clients in the 2024 GRIT Report (up from #12 in 2023), and #2 in Most Innovative Data & Analytics Providers, our platform converts video data into actionable brand metrics that empower Brand, Shopper, Category, and Insights teams. We work with the majority of the top 20 global FMCG companies and have demonstrated consistent growth since our founding in 2015.

Our proprietary technology enables manufacturers and researchers to “see” and “hear” their consumers make purchasing decisions. These consumer interactions—captured via video—are then quantitatively coded using AI and human analysts to surface both stated and latent motivations. This approach uncovers hidden barriers to product success, delivering insights that drive immediate, evidence-based decision-making for our clients.

At Nailbiter, we are committed to a culture built on fairness, diversity, and mutual respect. We embrace change and innovation, providing an exciting environment for individuals who are eager to make a meaningful impact in the fast-evolving world of Behavioural Videometrics. To learn more, visit us at .

Position Overview:

We are seeking an experienced and hands-on research leader to join our team as Director, Client Success. In this senior role, you will manage strategic client relationships, mentor junior team members, and oversee the delivery of impactful, data-led insights across the full project lifecycle. The ideal candidate will bring deep expertise in FMCG categories, and retail dynamics, combined with strong quantitative research capabilities and a consultative mindset.

This is a remote position based in the UK, with occasional travel to meet clients particularly in the Chicago and New York metro areas as well as 1–2 annual visits to our global headquarters in Herndon, VA.

Key Responsibilities:

• Insight Storytelling: Transform research findings into compelling, client-ready reports and presentations with clear narratives, insightful conclusions, and actionable recommendations.
• Strategic Consulting: Serve as a trusted advisor to global FMCG clients, addressing their strategic business questions and delivering evidence-based guidance.
• Team Leadership: Mentor and coach junior colleagues, promoting skill development and supporting succession planning and team growth.
• Project Delivery: Lead end-to-end project management, including study design, data analysis, and client engagement, ensuring timely and high-quality outputs across all phases of research.

Ideal Candidate Profile:

• Educated to degree level in a relevant field (e.g., social sciences, business, marketing, or related disciplines)
• 6–8 years of experience in market research, shopper insights experience is desired
• 4+ years of experience working with or supporting FMCG (fast-moving consumer goods) brands or categories
• Strong knowledge of quantitative research methodologies
• Demonstrated ability to translate complex data into insightful, actionable client narratives
• Skilled at managing multiple projects simultaneously to meet deadlines
• Excellent verbal and written communication skills, including client-facing presentations
• A collaborative team player who also thrives in independent, self-directed work
• Highly analytical, detail-oriented, and comfortable working in a fast-paced environment
• Proficient in Microsoft Office, especially Excel and PowerPoint

Compensation and Benefits:

Nailbiter offers a competitive remuneration package, including stock options, healthcare benefits, and flexible remote working arrangements. As a high-growth company, we provide strong career progression opportunities. As a key member of our Client Success team, you will play a central role in driving Nailbiter’s growth and delivering lasting value to our clients.