304 Client Success Director jobs in the United Kingdom

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Customer Retention Manager

An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.

You will lead a Retention and Relationship Management Team , ensuring retention targets are met and profitable client relationships are maintained.

About the Role

• Lead and motivate a team focused on client retention and relationship management
• Ensure operational excellence across the function
• Develop and implement strategies to meet retention targets and protect market share
• Build strong client relationships, ensuring a first-class customer experience
• Work across multiple distribution channels, adapting approaches where needed

About You

Knowledge & Experience (required):

• Proven experience managing a B2B account management or retention team
• Strong track record in delivering operational excellence
• Experience motivating and developing teams
• Ability to prioritise and make effective decisions

Desirable:

• Experience in regulated markets
• Knowledge of health insurance or employee benefits
• B2B experience across direct and intermediary channels

Skills & Personal Qualities:

• Target-driven with strong analytical and numeracy skills
• Excellent leadership, communication, and influencing skills
• Strong relationship-building and empathy
• Resilient, organised, and able to think critically
• Open to continuous improvement and new approaches
• Professional, credible, and leads with integrity

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Customer Retention Advisor

Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).

Salary: £26,750 per annum with OTE of 40K (uncapped comms)

We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.

Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.

The role

As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.

What you’ll be doing:

• Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.
• Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.
• Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.

About you:

• Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.
• Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.
• Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.
• Strong track record in customer retention and delivering outstanding service experiences
• Confident with numbers and data, with sharp attention to detail and accuracy
• Effective problem solver, quick to analyse situations and respond with practical solutions
• Proficient in IT systems

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Sytner Finance and the Specialist Division have an incredibly exciting opportunity for an exceptional individual to join the Divisional F&I Team as a Retention & Loyalty Specialist for our six Scottish businesses that represent Porsche, Ferrari, Lamborghini & Bentley across both Glasgow and Edinburgh.

This a telephone based role, so the successful candidate must be a self-starter with a proactive hands-on approach and the ability to communicate with staff and customers at all levels.

Sytner has a proven track record of developing the careers of high calibre individuals, so this role would be a great platform to launch a career in the Motor Trade or, for those already in the Motor Trade, could provide you with a great introduction into the Sales environment. This role may suit a university graduate looking to start a career in the motor industry, provided they have some customer service experience.

If you think you have what we are looking for then this exciting, dynamic, high impact role could be the launch pad for the next move in your career!

When applying for this role please consider that we require the following as minimum requirements for this role;

• Previous experience in telephone-based customer retention, customer service or automotive industry experience within a Sales or Service role.
• We require candidates to live in Scotland, and must be able to commute to either Edinburgh or Glasgow on a daily basis

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

• Supportive & Family based team environment
• No weekends
• Full-time contract

• Doing the administration for all new and used vehicles sold
• Stock Control
• Managing plate transfers, clear HPI checks, and create Vehicle upgrades.
• Vehicle Taxing and Registration
• Maintaining accurate customer data, and ensure compliance with FCA regulations.
• General Administration duties for the Car Sales Executive

• Sales Administrator experience within a busy Car Sales Business
• Experience with using Motor Trade specific CRMs
• Telesales/ Call Centre experience welcome.
• The ability to work well under pressure
• Keen attention to detail

Company Overview:

Nailbiter is transforming traditional market research through its innovative Behavioural Videometrics Platform.

With headquarters in Herndon, Virginia (USA), and a growing global presence including London, New York, Chicago, Paris, Dubai, and Mumbai, Nailbiter observes and analyses shopper and consumer behaviour both in-store and online at scale. Ranked #8 in the Top 50 Most Innovative Companies by clients in the 2024 GRIT Report (up from #12 in 2023), and #2 in Most Innovative Data & Analytics Providers, our platform converts video data into actionable brand metrics that empower Brand, Shopper, Category, and Insights teams. We work with the majority of the top 20 global FMCG companies and have demonstrated consistent growth since our founding in 2015.

Our proprietary technology enables manufacturers and researchers to “see” and “hear” their consumers make purchasing decisions. These consumer interactions—captured via video—are then quantitatively coded using AI and human analysts to surface both stated and latent motivations. This approach uncovers hidden barriers to product success, delivering insights that drive immediate, evidence-based decision-making for our clients.

At Nailbiter, we are committed to a culture built on fairness, diversity, and mutual respect. We embrace change and innovation, providing an exciting environment for individuals who are eager to make a meaningful impact in the fast-evolving world of Behavioural Videometrics. To learn more, visit us at .

Position Overview:

We are seeking an experienced and hands-on research leader to join our team as Director, Client Success. In this senior role, you will manage strategic client relationships, mentor junior team members, and oversee the delivery of impactful, data-led insights across the full project lifecycle. The ideal candidate will bring deep expertise in FMCG categories, and retail dynamics, combined with strong quantitative research capabilities and a consultative mindset.

This is a remote position based in the UK, with occasional travel to meet clients particularly in the Chicago and New York metro areas as well as 1–2 annual visits to our global headquarters in Herndon, VA.

Key Responsibilities:

• Insight Storytelling: Transform research findings into compelling, client-ready reports and presentations with clear narratives, insightful conclusions, and actionable recommendations.
• Strategic Consulting: Serve as a trusted advisor to global FMCG clients, addressing their strategic business questions and delivering evidence-based guidance.
• Team Leadership: Mentor and coach junior colleagues, promoting skill development and supporting succession planning and team growth.
• Project Delivery: Lead end-to-end project management, including study design, data analysis, and client engagement, ensuring timely and high-quality outputs across all phases of research.

Ideal Candidate Profile:

• Educated to degree level in a relevant field (e.g., social sciences, business, marketing, or related disciplines)
• 6–8 years of experience in market research, shopper insights experience is desired
• 4+ years of experience working with or supporting FMCG (fast-moving consumer goods) brands or categories
• Strong knowledge of quantitative research methodologies
• Demonstrated ability to translate complex data into insightful, actionable client narratives
• Skilled at managing multiple projects simultaneously to meet deadlines
• Excellent verbal and written communication skills, including client-facing presentations
• A collaborative team player who also thrives in independent, self-directed work
• Highly analytical, detail-oriented, and comfortable working in a fast-paced environment
• Proficient in Microsoft Office, especially Excel and PowerPoint

Compensation and Benefits:

Nailbiter offers a competitive remuneration package, including stock options, healthcare benefits, and flexible remote working arrangements. As a high-growth company, we provide strong career progression opportunities. As a key member of our Client Success team, you will play a central role in driving Nailbiter’s growth and delivering lasting value to our clients.

CRM Manager

Location: Sheffield (Hybrid, 2-3 days per week)

Salary: Up to £55,000

The Company We’re partnered with a fast-growing fintech scale-up focused on making essential services more accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement.

The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior CRM hire in the business, owning and building out lifecycle marketing activity across both B2C and B2B audiences. The role reports into senior leadership and offers significant autonomy and visibility from day one.

Key Responsibilities

• Develop and own CRM strategy and execution across email, SMS, push, and in-app.
• Build and optimise automated customer journeys using Braze and Hubspot.
• Plan and execute lifecycle campaigns to drive customer retention and increase LTV.
• Collaborate with stakeholders across Marketing, Product, and Data.
• Lead A/B testing, reporting, and optimisation of CRM activity.
• Identify and implement segmentation strategies for personalised communications.
• Represent CRM across the business, influencing product and marketing decisions.

Skills & Experience Essential:

• 2-3 years experience in CRM or lifecycle marketing.
• Strong understanding of marketing automation, CRM KPIs, segmentation, and A/B testing.
• Hands-on experience with CRM tools such as Braze and/or Hubspot.
• Background in B2C marketing; B2B experience a plus.
• Confident working cross-functionally with commercial and technical teams.
• Comfortable in a fast-paced scale-up environment.

Desirable:

• Experience working as the sole CRM professional or in a small CRM team.
• Exposure to customer journey mapping and performance analysis.
• Interest in fintech, automotive, or consumer tech sectors.

Benefits

• Up to £55,000 base salary
• Hybrid working (2-3 days/week in Sheffield office)
• Opportunity to own CRM strategy and build from scratch
• Fast-growing scale-up with real ownership and visibility
• Collaborative and ambitious team culture

How to Apply Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

Keywords CRM Manager, Lifecycle Marketing, Marketing Automation, Braze, Hubspot, Retention, Customer Journey, Email Marketing, B2C Marketing, Fintech, Sheffield Jobs, CRM Strategy