48,782 Client Support Specialist jobs in the United Kingdom

Client Support Specialist
Salary: 28,000 + an amazing bonus scheme!
Hours: Full-time

We are looking for a proactive and customer-focused Client Support Specialist to join our clients team. This is a fantastic opportunity for someone with strong relationship-building skills and a passion for delivering excellent service.

Key Responsibilities:

• Manage and grow relationships with existing clients
• Act as the main point of contact for day-to-day account queries
• Process orders, track deliveries, and ensure customer satisfaction
• Work closely with internal departments to ensure smooth operations
• Identify opportunities to upsell and cross-sell products or services

What We're Looking For:

• Previous experience in account management or customer service
• Excellent communication and organisational skills
• Ability to manage multiple accounts and priorities
• Strong attention to detail and problem-solving abilities
• Confident using CRM systems and Microsoft Office

If you're ready to take the next step in your career, we'd love to hear from you. Apply ASAP and we will be in touch!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

• Provide remote support and guidance to clients accessing social care services.
• Assess client needs and identify appropriate support resources.
• Respond to inquiries via phone, email, and video conferencing.
• Maintain accurate and confidential client records.
• Signpost clients to relevant health, housing, and welfare services.
• Advocate for clients to ensure they receive necessary support.
• Collaborate with a remote team of social care professionals.
• Utilize case management software and digital communication tools effectively.
• Uphold confidentiality and data protection standards.
• Contribute to the continuous improvement of client support processes.

• Proven experience in a client support or advisory role, preferably within social care.
• Strong understanding of social care principles and services.
• Excellent communication, active listening, and interpersonal skills.
• Empathy, patience, and a genuine desire to help others.
• Proficiency with computers, internet, and virtual communication platforms.
• Ability to manage workload independently and adhere to deadlines in a remote setting.
• Knowledge of safeguarding procedures and data protection regulations.
• Relevant qualifications in social work, health, or community services are a plus.

• Responding to customer inquiries and resolving issues via phone, email, and live chat.
• Providing first-line technical support for our product suite, diagnosing and troubleshooting common problems.
• Guiding customers through setup, usage, and maintenance of our products.
• Escalating unresolved technical issues to senior support staff or relevant departments, providing clear documentation.
• Maintaining detailed records of customer interactions and resolutions in our CRM system.
• Educating customers on product features and best practices.
• Identifying trends in customer inquiries and reporting them to management for product improvement.
• Collaborating with sales and product development teams to enhance the customer experience.
• Achieving key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
• Participating in ongoing training to stay updated on product knowledge and support procedures.
• Contributing to the development of knowledge base articles and FAQs.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Minimum of 3 years of experience in customer service and technical support, preferably in a technology-related industry.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Strong interpersonal skills and a customer-centric approach.
• Experience with (mention specific relevant technologies/software, e.g., cloud platforms, specific software applications) is highly desirable.

• Lead, manage, and mentor the customer service and technical support team.
• Ensure high levels of customer satisfaction through effective support delivery.
• Manage support queues and ensure timely resolution of customer inquiries and technical issues.
• Serve as an escalation point for complex customer problems.
• Develop and implement best practices for customer support processes.
• Monitor and analyze support KPIs and SLAs, reporting on performance.
• Provide ongoing training and coaching to the support team.
• Identify trends in customer issues and collaborate with other departments to implement solutions.
• Manage customer support tools and systems.
• Contribute to the continuous improvement of the customer experience.

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues for customers.
• Guide customers through product setup, installation, and usage.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Identify recurring technical problems and provide feedback to the product development team.
• Maintain up-to-date knowledge of company products and services.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Achieve and exceed customer satisfaction targets.
• Build strong relationships with customers by providing timely and effective support.

• Proven experience in a customer service and/or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and customer-centric attitude.
• Experience with (mention a specific relevant technology, e.g., cloud platforms, SaaS applications) is a plus.