45,913 Client Support Specialist jobs in the United Kingdom
Client Support Specialist - Immediate start
Kent, South East
£27000 - £28000 Annually
Huntress - Maidstone
Posted 3 days ago
Job Viewed
Job Description
Client Support Specialist
Salary: 28,000 + an amazing bonus scheme!
Hours: Full-time
We are looking for a proactive and customer-focused Client Support Specialist to join our clients team. This is a fantastic opportunity for someone with strong relationship-building skills and a passion for delivering excellent service.
Key Responsibilities:
- Manage and grow relationships with existing clients
- Act as the main point of contact for day-to-day account queries
- Process orders, track deliveries, and ensure customer satisfaction
- Work closely with internal departments to ensure smooth operations
- Identify opportunities to upsell and cross-sell products or services
What We're Looking For:
- Previous experience in account management or customer service
- Excellent communication and organisational skills
- Ability to manage multiple accounts and priorities
- Strong attention to detail and problem-solving abilities
- Confident using CRM systems and Microsoft Office
If you're ready to take the next step in your career, we'd love to hear from you. Apply ASAP and we will be in touch!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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0
Customer Service / Technical Support Advisor
Hunters4Staff
Posted 1 day ago
Job Viewed
Job Description
Customer Service / Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:
- Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
- Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
- Log, manage, and resolve support tickets accurately
- Support new and existing customers with product information, account updates, and service changes
- Follow internal processes and escalate where needed
- Deliver great customer experiences with patience and clear communication
- Excellent computer and software skills - fast, confident, and accurate
- Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
- Confident communicator with a calm, friendly manner - especially over the phone
- Basic knowledge of internet services, Wi-Fi, and home networking
- Quick learner, comfortable using multiple systems and multi-tasking
- Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings
- Full training provided
- Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
- Supportive, small-team environment
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM
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1
Customer Service Specialist - Technical Support
SO14 0AA Southampton, South East
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative technology solutions, is looking for a dedicated and customer-focused Customer Service Specialist to join their support team in **Southampton, Hampshire, UK**. This role offers a hybrid working model, balancing essential in-office collaboration with the flexibility of remote work. As a Customer Service Specialist, you will be the primary point of contact for customers seeking technical assistance and support for our client's products and services. Your responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, providing step-by-step guidance, and escalating complex problems to higher support tiers when necessary. You will be expected to maintain accurate records of customer interactions and resolutions in the CRM system, contribute to the knowledge base by documenting common issues and solutions, and proactively identify opportunities to enhance the customer experience.
The ideal candidate will possess exceptional communication and active listening skills, with the ability to explain technical concepts clearly and concisely to users of all technical abilities. Previous experience in a customer service or technical support role is essential, ideally within the technology sector. A good understanding of common IT issues, software troubleshooting, and network basics would be highly beneficial. You must be patient, empathetic, and driven by a desire to resolve customer issues efficiently and effectively. The ability to multitask, manage time effectively, and work well under pressure are key requirements. This is a great opportunity to join a supportive and growing team, utilize your problem-solving skills, and contribute to maintaining high levels of customer satisfaction for a reputable organisation. If you are passionate about technology and helping people, we encourage you to apply for this dynamic role.
The ideal candidate will possess exceptional communication and active listening skills, with the ability to explain technical concepts clearly and concisely to users of all technical abilities. Previous experience in a customer service or technical support role is essential, ideally within the technology sector. A good understanding of common IT issues, software troubleshooting, and network basics would be highly beneficial. You must be patient, empathetic, and driven by a desire to resolve customer issues efficiently and effectively. The ability to multitask, manage time effectively, and work well under pressure are key requirements. This is a great opportunity to join a supportive and growing team, utilize your problem-solving skills, and contribute to maintaining high levels of customer satisfaction for a reputable organisation. If you are passionate about technology and helping people, we encourage you to apply for this dynamic role.
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2
Customer Service Representative - Technical Support
BS1 3NU Bristol, South West
£23000 Annually
WhatJobs
Posted today
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Job Description
Our esteemed client is seeking an enthusiastic and customer-focused Customer Service Representative to join their busy team in Bristol, South West England, UK . This role is perfect for individuals who excel at problem-solving and are passionate about providing exceptional support to customers experiencing technical issues. You will be the first point of contact for customers via phone, email, and chat, diagnosing problems, offering effective solutions, and ensuring customer satisfaction.
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
Key responsibilities include actively listening to customer queries, accurately recording details of inquiries, and escalating complex issues to the appropriate departments when necessary. You will need to maintain a high level of product knowledge to provide accurate information and troubleshooting advice. The role also involves managing customer accounts, updating databases, and following communication procedures, guidelines, and policies. A commitment to continuous improvement and contributing to team goals is essential. The successful candidate will possess excellent communication and interpersonal skills, a patient and empathetic approach, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer service or technical support role is highly desirable, as is familiarity with CRM software. Join us and be the friendly voice that helps our customers navigate their technical challenges.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
AB10 1BB Aberdeen, Scotland
£22000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading technology provider seeking a friendly and technically adept Customer Service Representative to join their support team in **Aberdeen, Scotland, UK**. This role is crucial for providing exceptional customer support and resolving technical queries for a diverse range of clients. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You will be the first point of contact for customers experiencing issues with our client's products or services, offering timely and effective solutions.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to the company's products and services.
- Guide customers through product features and functionalities.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
- Identify and report common customer issues and trends to management.
- Stay updated on product knowledge and technical specifications.
- Contribute to the development of customer support documentation and FAQs.
- Ensure adherence to all company policies and procedures.
Qualifications and Skills:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and a customer-centric approach.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with technology products and services is highly desirable.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Lead
DE1 2GQ Derby, East Midlands
£30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Customer Service & Technical Support Lead to guide their support team in Derby, Derbyshire, UK . This role is essential for ensuring exceptional customer experiences and providing efficient, high-quality technical assistance. You will be responsible for leading the day-to-day operations of the customer service and technical support department, resolving complex customer issues, and developing strategies to enhance customer satisfaction and loyalty. Key responsibilities include:
A Bachelor's degree in a relevant field or equivalent experience is preferred. A minimum of 4 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role, is required. Proven experience in troubleshooting technical issues is essential. Excellent communication, interpersonal, and problem-solving skills are mandatory. The ability to motivate and lead a team effectively, manage difficult customer situations with empathy, and work collaboratively is crucial. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. This is a rewarding opportunity for a dedicated leader to make a significant impact on customer satisfaction and operational efficiency.
- Leading, coaching, and motivating a team of customer service and technical support representatives.
- Overseeing the resolution of customer inquiries, complaints, and technical issues across multiple channels (phone, email, chat, social media).
- Developing and implementing best practices for customer service and technical support processes.
- Ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
- Training new team members and providing ongoing development for the existing team.
- Monitoring customer feedback and identifying areas for improvement in products and services.
- Troubleshooting technical problems with software or hardware and providing effective solutions.
- Escalating complex issues to appropriate departments and ensuring timely resolution.
- Maintaining accurate customer records and documenting support interactions.
- Contributing to the development of knowledge base articles and support documentation.
A Bachelor's degree in a relevant field or equivalent experience is preferred. A minimum of 4 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role, is required. Proven experience in troubleshooting technical issues is essential. Excellent communication, interpersonal, and problem-solving skills are mandatory. The ability to motivate and lead a team effectively, manage difficult customer situations with empathy, and work collaboratively is crucial. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is highly desirable. This is a rewarding opportunity for a dedicated leader to make a significant impact on customer satisfaction and operational efficiency.
This advertiser has chosen not to accept applicants from your region.
5
Remote Technical Support Specialist - Customer Service
LS1 1UR Leeds, Yorkshire and the Humber
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a highly motivated and customer-focused Remote Technical Support Specialist to join their dedicated Customer Service & Helpdesk team. This is a fully remote position, allowing you to provide essential support from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties, providing timely and effective solutions via phone, email, and chat. Responsibilities include troubleshooting hardware and software issues, guiding users through product setup and operation, escalating complex problems to higher-level support, and maintaining accurate records of customer interactions and resolutions in the CRM system. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. A strong technical aptitude and the ability to explain technical concepts clearly to non-technical users are essential. Experience with common operating systems (Windows, macOS), standard office applications, and basic networking concepts is required. Previous experience in a technical support or helpdesk role is highly advantageous. You must be highly organized, detail-oriented, and capable of managing multiple support requests simultaneously. This remote role demands excellent self-management, a proactive attitude, and a commitment to delivering exceptional customer experiences. If you are passionate about technology and helping people, and thrive in a remote working environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Guide customers through product installation, configuration, and usage.
- Document customer interactions and resolutions accurately in the helpdesk system.
- Escalate unresolved issues to senior support staff or relevant teams.
- Identify and report recurring technical problems to improve product stability.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Contribute to the knowledge base with solutions and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Proficiency in troubleshooting Windows and/or macOS operating systems.
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
- Excellent communication, active listening, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to manage multiple tasks.
- Experience with helpdesk software (e.g., Zendesk, ServiceNow) is a plus.
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6
Remote Customer Service Specialist (Technical Support)
PL1 1AA Plymouth, South West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Service Specialists to provide exceptional remote technical support. This is a fully remote position, allowing you to assist customers from the comfort of your home office. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting steps and resolving their problems efficiently and professionally. A passion for helping others and a knack for technical problem-solving are key to success in this role.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues for a range of products.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Escalate complex technical issues to higher support tiers when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Meet and exceed key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Proactively seek opportunities to improve the customer support experience.
Qualifications and Experience:
- Proven experience in a customer service or technical support role.
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong technical aptitude and the ability to quickly learn new software and hardware.
- Proficiency in troubleshooting common technical problems.
- Experience with CRM software and ticketing systems.
- Ability to remain calm and patient under pressure.
- Strong organizational and time-management skills.
- Self-motivated and able to work independently in a remote environment.
- A dedicated home office setup with a reliable internet connection.
- Previous experience in a remote customer service role is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service and Technical Support Specialist
BS1 6QS Bristol, South West
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Service and Technical Support Specialist to join their dynamic team in **Bristol, South West England, UK**. This role is crucial for ensuring our clients receive exceptional support and a seamless experience with our products. You will be responsible for providing first-line technical assistance, resolving customer inquiries, and troubleshooting software issues across various communication channels. This role offers a remote working option, allowing for flexibility and work-life balance.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a customer-focused individual with a passion for technology to advance their career in a supportive and growing company. The position offers a competitive salary and the convenience of remote work.
Key Responsibilities:
- Provide high-quality customer support via phone, email, and chat for software-related issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Guide customers through troubleshooting steps and product functionalities.
- Escalate complex issues to higher-level support or development teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Develop and update knowledge base articles and FAQs to assist customers.
- Identify trends in customer issues and provide feedback to the product development team for improvement.
- Ensure customer satisfaction by delivering timely and professional support.
- Assist with onboarding new customers and providing product training sessions.
- Stay up-to-date with product updates and new features.
- Contribute to a positive team environment and share knowledge with colleagues.
Qualifications:
- Proven experience in customer service and technical support, preferably in a software environment.
- Strong technical aptitude and ability to troubleshoot software issues.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with customer support software and ticketing systems.
- Familiarity with SaaS products and cloud-based technologies.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience working remotely is an advantage.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
This is an excellent opportunity for a customer-focused individual with a passion for technology to advance their career in a supportive and growing company. The position offers a competitive salary and the convenience of remote work.
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8
Remote Customer Service Representative - Technical Support
S1 1DA Sheffield, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Remote Customer Service Representative to join their award-winning support team. This fully remote position, supporting customers of a tech company with operations in Sheffield, South Yorkshire, UK , requires individuals who are passionate about providing exceptional customer experiences and resolving technical issues efficiently. You will be the first point of contact for customers, assisting them via phone, email, and chat with a wide range of technical queries and product-related concerns. Key responsibilities include troubleshooting software and hardware problems, guiding users through product setup and usage, documenting customer interactions accurately, and escalating complex issues when necessary. The ideal candidate will possess excellent communication and active listening skills, a patient and empathetic demeanor, and a strong aptitude for learning new technologies. Previous experience in technical support or a customer-facing role is highly desirable, but comprehensive training will be provided. You must be self-motivated, organized, and able to manage your time effectively while working remotely. A stable internet connection and a dedicated workspace are essential. If you are a problem-solver with a commitment to customer satisfaction and are looking for a rewarding career in remote technical support, this opportunity is perfect for you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product installation, configuration, and usage.
- Diagnose and identify solutions for common technical problems.
- Escalate complex issues to higher-level support or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback to identify areas for product or service improvement.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- Collaborate with team members and supervisors to share knowledge and best practices.
- High school diploma or equivalent; further technical education or certification is a plus.
- Proven experience in customer service or technical support roles.
- Strong understanding of computer hardware, software, and basic networking concepts.
- Excellent communication, problem-solving, and troubleshooting skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- High level of empathy, patience, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a quiet workspace.
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