5 Clinic Administrator jobs in the United Kingdom

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
+ Reporting to Medical Director
+ People leader part of our Medical leadership team in the UK
+ Located in Maidenhead office (hybrid working 3 days in office)
Overview
AbbVie is seeking a strategic and dynamic leader to join our team as the Head of Patient Services in the UK. This leadership role is accountable for the overall performance and strategic management of patient services. The successful candidate will lead a dedicated team aligned to specific therapy areas and drive operational excellence across all patient services and third-party vendors for current and future PSPs. This role will ensure high-quality support and resources are provided to our patients. Additionally, this role involves developing AbbVie's capabilities to deliver package deals compliant with the UK code of practice and serving as the subject matter expert (SME) in this area.
Key Responsibilities:
Strategic Planning: Develop, implement and drive a forward-thinking strategy for patient services that aligns with organizational goals and adapts to emerging healthcare and environmental trends.
Operational Leadership: Oversee the day-to-day operations of patient services, ensuring efficient and effective service delivery across multiple therapy areas. This will include leading third-party vendor relationships and managing performance of third-party vendors.
Performance Accountability: Monitor, evaluate, and report on the performance of patient services, using data-driven insights to make informed decisions and drive continuous improvement.
Team Leadership: Lead, mentor, and develop a team of patient service leads, fostering a collaborative and high-performing culture aligned with AbbVie's values.
Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, to promote patient-centric initiatives as well as members of the Brand Team, Medical Director and Finance.
Compliance and Best Practices: Ensure all patient services and broader package deals comply with applicable regulations, including the UK code of practice. Enhance and develop AbbVie's internal capabilities to deliver strategically aligned package deals/patient services.
Subject Matter Expertise: Serve as the subject matter expert (SME) for package deals within Abbvie, providing guidance to enhance strategic decision-making.
Qualifications
+ Clinical background preferred
+ Proven experience in a leadership role within patient services, healthcare management, or a related field
+ Strong strategic planning and analytical skills, with a demonstrated ability to drive performance improvements
+ Excellent leadership and team management abilities, with experience leading cross-functional teams
+ Exceptional communication and interpersonal skills, capable of engaging with a diverse range of stakeholders
+ In-depth understanding of the healthcare landscape and therapy areas relevant to AbbVie
+ Detailed knowledge and applicability of compliance requirements and best practices related to the UK code of practice
Additional Information
Why AbbVie?
At AbbVie, our mission is to discover and deliver innovative medicines that solve serious health issues and enhance people's lives. Join us as the Head of Patient Services and be part of a team that is all for one AbbVie-working collaboratively to make possibilities real for our patients.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community? Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Front of House Aesthetic Clinic | Chelsea, London

Location: Chelsea, London
Salary: Up to £29,000 per annum (OTE, commensurate with experience)
Job Type: Full-Time (4-day workweek with a set rota)

Are you passionate about skincare, aesthetics, and delivering exceptional customer service? The Consulting Room is seeking an experienced Front of House professional to join a prestigious aesthetic clinic in Chelsea. This is a fantastic opportunity to be part of an elite team in one of Londons most exclusive skincare clinics.

Only candidates with experience in the aesthetics industry will be considered.

What Were Looking For:

• Previous experience in a busy, high-end customer-facing role (preferably in aesthetics, luxury hospitality, or retail).
• A genuine passion for skincare and aesthetics.
• Exceptional customer service skills and a professional attitude.
• Impeccable presentation and a polished telephone manner.
• Strong multitasking, problem-solving, and numerical skills.
• Excellent communication and interpersonal abilities.
• A professional, mature, and positive outlook on work.
• Fluency in written and spoken English.

Your Role & Responsibilities:

• Be the face of the clinic, providing a five-star experience to every client.
• Manage therapist schedules and appointments with accuracy.
• Handle payments and financial reconciliations efficiently.
• Offer expert advice on skincare products and treatments.
• Maintain the clinics luxurious and professional environment.
• Manage stock levels and ensure inventory accuracy.
• Address client feedback and inquiries with professionalism and grace.

What We Offer:

• Competitive salary up to £29,000 per annum OTE, based on experience.
• Discretionary complimentary aesthetic treatments.
• Staff discounts on premium skincare products.
• Friends and family discount program.
• Work-life balance with a four-day workweek and a set rota.
• Career growth opportunities within an expanding company.
• A supportive and inclusive workplace with a professional and welcoming team.

Requirements:

• Valid UK work permit.
• Previous experience in aesthetics or luxury hospitality/retail.

How to Apply:

If you are ready to take the next step in your career and be part of a team redefining luxury skincare, we would love to hear from you.

Please send your CV to Sabrina Haynes at or contact 07734 203105 for further details.

Join a world-class clinic where your expertise, passion, and dedication will be highly valued.

4o

Please note that the closing date for applications is Friday 8 August; however, we reserve the right to close the application process earlier should we receive a sufficient number of suitable applications.

Join LineIn , a remote-first team transforming UK healthcare one important call at a time.

If you're a calm, empathetic professional with experience in a high-volume call handling role within healthcare or a busy GP reception environment, we’d love to hear from you. This is your chance to take on a truly meaningful role, all from the comfort of your home.

We're looking for dedicated Patient Services Coordinators to provide essential call handling support to GP practices across the UK.

What You'll Do:

• Be the vital first point of contact for patients, skillfully managing high volumes of inbound calls.
• Actively listen, gather critical patient information, and ensure impeccable documentation.
• Efficiently and safely direct patients to the right care pathway using our Total Triage system (no medical advice given).
• Uphold strict patient confidentiality with every interaction.

Key Responsibilities Include:

• Professionally and efficiently handling a high volume of inbound patient calls, aiming for 12 calls per hour to meet KPIs.
• Promptly recognising urgent cases and escalating appropriately.
• Guiding patients to convenient online self-service tools when suitable.
• Maintaining strict patient confidentiality and adhering to all Data Protection regulations.
• Working effectively within a structured rota aligned with GP surgery hours.
• Engaging in ongoing training and collaborative team efforts to enhance your skills.

We'll Equip You To:

• Confidently spot medical red flags and escalate when necessary.
• Efficiently use basic AI-supported tools to streamline your work.
• Maintain professionalism under pressure, especially with sensitive or urgent cases.
• Effectively promote online self-help tools to empower patients.
• Always maintain strict patient confidentiality.

Shifts and Working Hours:

We offer contracts for 30 or 35 hours per week, with shifts falling between 8 am and 8 pm, Monday to Friday.

We operate within GP surgery hours, your schedule will include a mix of both morning and afternoon shifts, and flexibility to cover any shift between 8 am and 8 pm is essential.

While hours are subject to change based on service needs, you'll always receive advance notice, ensuring a balanced approach to your work and life.

We value individuals who take pride in their work, follow through on commitments, and build trust through every patient interaction.

If you are re ready to make a real difference in UK healthcare, apply now!

(Note: As part of our data protection and IT security policy, all LineIn employee devices are protected using Acronis Cyber Protect. You will be required to keep Acronis installed and running on your device during your employment.

Requirements

What We're Looking For:

• Minimum 1 year of recent experience in a high-volume call-handling role within a patient-facing environment
• At least 1 year of hands-on experience using EMIS or SystmOne, gained within the last 12 month
• Confidence navigating Google Workspace.
• Strong multi-tasking skills and a typing speed of 40 WPM.
• High emotional intelligence, empathy, and resilience.
• A proven ability to follow processes and thrive in a remote setting.
• Availability for a mix of morning and afternoon shifts aligned with GP surgery hours.

Benefits

What We Offer:

• £12.55/hour (£22,841/year for 35 hours/week).
• Performance-related bonuses
• IT equipment allowance.
• Work From Home Tax Relief
• Full, comprehensive training provided – learn to handle urgent situations professionally.
• Work with only two GP practices at a time for focused support.
• 100% remote work with a supportive team.
• Ongoing development and coaching .

At ieso everyone is committed to the same goal: transforming the way mental health problems are treated worldwide. As one of the UK’s largest and most trusted providers of digital mental healthcare, the work we do already changes lives every single day. But our mental healthcare revolution is just getting started.

Our Patient Services Coordinators play a pivotal role in our business, acting as the point of contact between both patients and therapists using our state-of-the-art therapy platform. This entry-level role opens a wealth of possibilities within our dynamic and growing business.

We have a 190-strong team and a health and well-being package to support you each and every day. Plus, there is plenty of opportunity for growth and development as we all strive to achieve our collective ambition.

Reporting to: Patient Services Team Leader.
Location: Hybrid (initially 2-3 days per week in our Cambridge office, with the potential to review & reduce post-training).
Hours: Full Time (Monday to Friday 9:00am to 5:30pm). Part time hours would be considered.
Duration: Permanent or Fixed-Term until September 2024.

Responsibilities:

• Processing referrals (both direct and from the NHS) on our bespoke system
• Dealing with queries from both patients, therapists and the general public via email
• Answering the main phone line, speaking with patients and the general public.
• Updating Patient Management systems in a timely manner in accordance with our service level agreements, and supporting the wider Patient Services Team to meet KPIs each week.
• Processing Assessment and Discharge letters on the bespoke ieso platform and sending them to patients and their GPs.

Requirements

Essential

• Excellent communication skills (written and verbal)
• Strong customer service skills
• Strong administration skills
• Strong IT skills (Word, Excel)
• Excellent attention to detail
• Proven organisation skills
• Excellent telephone manner
• Experience in customer service or a patient-facing role
• Ability to remain calm under pressure
• A minimum of 5 GCSEs (grades A*-C) or equivalent

Desirable

• Experience or training in handling crisis situations
• Experience using NHS systems and/or large databases
• A degree, preferably in Psychology or a related discipline

Benefits

We’ll reward you with a basic salary of £25,000 per year along with a range of excellent benefits including:

• Up to 5% matched pension contribution.
• 25 days holiday per year plus 8 bank holidays, 3 extra days for Christmas office closure, and the ability to purchase more.
• Private Medical Insurance and other healthcare plans.
• Death in Service 3x salary.
• Discretionary bonus scheme (following successful probation).
• Extensive training and development options.
• Five Ways to Thrive Well-being Programme.
• Active Sports and Social Clubs.
• Flexible benefits package including will writing, financial advice and a range of other benefits

ieso is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that's what helps us to help our patients.

Diversity & inclusion studies have shown that certain people are less likely to apply for a role unless they meet 100% of the job requirements. Here at ieso, we look for people who can add to our company culture and reflect our values, whilst understanding that certain skills and experiences can be taught. So whoever you are, if you like the look of one of our roles, we encourage you to apply as you could well be our needle in a haystack.

As an equal opportunity employer, equity, diversity and inclusion are values that are critical to our success. Our people are our strongest asset - come and see for yourself!