497 Clinical Governance jobs in the United Kingdom
Quality Support Manager | Clinical Governance & Quality
Posted 3 days ago
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Job Description
Quality Support Manager | Clinical Governance & Quality
Region: Chesterfield, Sheffield, Barnsley, Rotherham, Nottingham & Derby
Salary: £50,000 + £600 monthly car allowance
Hours: 40/week | 4 days in homes, 1 day WFH
About the Role:
Join a highly regarded elderly care provider as a Quality Support Manager , overseeing 9–12 homes across Derbyshire & South Yorkshire. This is a hands-on, field-based role with a strong clinical focus—perfect for an RGN who thrives on audits, training, governance, and improving care quality.
What You’ll Do:
- Conduct clinical audits (medications, care practices, mealtimes)
- Support Home Managers to maintain Good or Outstanding CQC ratings
- Develop and deliver clinical training and review policies
- Assist with clinical recruitment and onboarding
- Report insights and recommendations to the Quality Director
Who We’re Looking For:
- Registered Nurse (RGN) with active NMC PIN
- Experience as Clinical Lead or Deputy Manager in elderly care
- Strong governance, auditing, and leadership skills
- Proactive, organised, and confident working across multiple homes
Why You’ll Love This Role:
- Field-based with autonomy and hands-on impact
- Supportive organisation with strong governance backing
- Real responsibility for quality improvement across multiple homes
- Career development opportunities in quality and compliance leadership
Apply Today:
Send your CV to or call Toyin Afuye on 02392 316036
Clinical Lead - NMC - PBS & Governance | Complex Learning & Physical Disabilities - Supported Liv...
Posted 21 days ago
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Job Description
Role: Clinical Lead (RNLD / RMN / RGN) – Governance & PBS
Salary: £70,000 to £5,000 per annum (DOE) + Bonus Scheme
Setting: Homecare | Complex Learning and Physical Disabilities
Location: Hybrid – WFH with travel across Colchester, Essex Services
Hours: Full Time, Mon–Fri, 9am–5pm
Are you a clinically driven leader with a passion for Positive Behaviour Support and high-quality governance? This new role offers the opportunity to shape clinical standards across a growing, values-led care organisation.
* A candidate information pack including the full job description is available upon request, if you feel this role might align with you *
Overview:
Compass Associates are proud to be partnered with a specialist provider of Complex Homecare services, to recruit for a Clinical Lead . This newly created role forms part of the organisation’s growth strategy and focuses on clinical governance and the leadership of a well-established Positive Behaviour Support (PBS) team.
This provider supports younger adults with Learning Disabilities, Autism, and complex behavioural needs across a range of community services. They are in a strong period of organic growth following several acquisitions and are now seeking a senior nurse leader to strengthen governance processes and elevate clinical practice across the group.
This role offers a clear and exciting progression path, with succession planning in place to develop into a Director of Supported Living post.
Location:
This is a hybrid position requiring travel across services in Essex , with home or office-based work. The head office is located in Colchester , making the role commutable from Chelmsford, Ipswich, Braintree, Southend, Cambridge, Basildon, Romford and surrounding areas.
Criteria:
- Registered Nurse (RNLD, RMN or RGN) with valid NMC PIN
- Background in specialist Learning Disability or secure/forensic care settings
- Strong understanding of PBS frameworks and their practical application
- Previous experience managing geographically dispersed clinical or PBS teams
- In-depth knowledge of clinical governance, incident management and regulatory compliance
- Confident working across multi-site services and collaborating with senior leadership
Responsibilities Include:
- Strategic oversight of clinical governance across services and drive quality assurance
- Lead, support and develop a specialist PBS team (Practitioners, Lead and front-line staff)
- Act as clinical escalation point for complex case reviews and incidents
- Embed PBS practices and lead a culture of continuous improvement
Salary and Benefits:
- £70,000 5,000 per annum (dependent on experience)
- Annual bonus scheme of up to ,000
- Enhanced annual leave entitlement - 28 days plus the 8 bank holidays (34 total)
- Opportunities for structured career progression
Interview Process:
- Informal virtual introduction with a member of the SMT
- In-person service visit and team introduction
- Formal panel interview exploring clinical leadership and service improvement
Contact Details:
To apply or for further information, please contact Lijani Cherry at Compass Associates on 02394 211 143 or email .
A candidate information pack including the full job description is available upon request.
Compass Recruitment Solutions Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer 00 John Lewis vouchers for every successful referral.
Optometric Clinical Assistant - International BTEC Standards Verifier
Posted 18 days ago
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Job Description
**Optometric Clinical Assistant**
**About Pearson**
At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global.
We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
**Purpose**
The Standards Verifier plays a key role in maintaining the integrity and consistency of vocational qualifications by ensuring that assessment and internal verification practices meet national standards. This involves providing expert subject-specific support to centres, conducting sampling and verification activities, delivering clear and constructive feedback, and contributing to the ongoing development of quality assurance processes. Through regular training, collaboration with internal teams, and engagement with centres, the Standards Verifier helps uphold Pearson's commitment to high-quality, reliable assessment.
**Core Services**
When carrying out your role; please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you:
Ensure compliance with all parts of the terms and conditions and other policies.
Act at all times in a way which will not bring Pearson, it's employees and its representatives into disrepute.
Adhere to Pearson policies and guidance related to data privacy and security of information.
Remain respectful and advocate for others to ensure diversity, equity, and inclusion, in a professional manner.
Raise any concerns if you suspect or are made away of any malpractice, maladministration and/ or Safeguarding issues.
Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability.
Respect the confidentiality of centres and learners.
You are responsible for the provision of your own IT equipment and must therefore ensure it is capable of running Pearson required software, relevant malware, appropriate anti-virus software and a suitable internet connection. As well as this we require a Personal email address attached to a secure account. (This cannot be a work email)
Collaborate and communicate in a timely manner with Pearson.
**Role Specific Services and Expectations**
In addition to Pearson's core service expectations, this role requires the following specialised responsibilities:
Stay up to date with relevant qualification specifications and, where applicable, National Occupational Standards.
Provide expert advice, guidance, and support tailored to your subject area and in line with verification requirements.
Attend and complete all mandatory training and annual standardisation activities within required timelines.
Conduct centre visits as required for qualifications involving visiting verification, following guidance from the Assessment team and subject to approval.
Adhere to Pearson's quality assurance processes and follow prescribed sampling strategies for allocated qualifications.
Review learner work and internal verification records to ensure accuracy and compliance.
Ensure assessment decisions are valid, consistent, and aligned with national standards.
Provide constructive feedback and support to centres during the sampling process.
Produce comprehensive and actionable sampling reports for each centre visited.
Clearly communicate when standards are not met and outline the necessary corrective actions.
Assist centres in addressing issues, implementing improvements, and maintaining ongoing compliance.
Identify and recommend suitable learner work or assessment materials for use in future training and standardisation events.
Maintain regular communication with your Pearson supervisor and work collaboratively with internal teams.
This role requires a proactive approach to quality assurance and a commitment to maintaining Pearson's high standards across all responsibilities.
**Experience and Qualifications required:**
**Experience:**
As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following:
Strong background in quality assurance and assessment practices.
Experience in verifying regulated qualifications.
Exceptional communication skills.
Proven ability to deliver and coordinate training sessions, including standardisation and other standards-focused activities.
In-depth knowledge of specifications relevant to your specialist sector, encompassing both internal.
Examples of previous leadership or support roles in essential quality assurance activities.
**Qualifications:**
Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if you have any questions on the requirements.
**Vocational Qualifications (eg. BTEC)**
A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years
Relevant CPD evidence in the subject area/sector within the last 12 months
Hold a relevant qualification in the subject area/sector.
A UK recognised teaching qualification
Please note upon successful application Pearson may ask you to provide proof of the qualifications required.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1
Risk Management Specialist
Posted 15 days ago
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Job Description
Job title: Risk Management Specialist
Location: London/Hybrid
Duration: 6 months
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
The role:
This role forms a key part of the 1LOD Technology Risk Management function, supporting the Head of Technology Risk. The role holder will form a crucial component in the establishment of an enhanced risk management framework and beyond that identify and assess potential risks across Technology, as well as ensuring a comprehensive approach to risk mitigation.
The key focus of this contract is to Support the enhancement of Technology Resilience and the maturity of risk management practices
Responsibilities:
- Process Documentation: Create and update process documentation across key technology processes to support governance, compliance, and operational consistency.
- SSSDLC Integration: Support the integration of security controls and risk assessments throughout the Secure Software/System Development Lifecycle.
- Controls Assurance: Review and challenge the design and operation of controls to ensure they mitigate risks effectively.
- Risk Register Monitoring: Maintain and update a register of Technology-related risk events, incidents, audit findings, exceptions, etc. Work with responsible areas to assess these, develop action plans, identify owners and track through to completion.
Requirements:
- Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST / ISO27001 / COBIT / ITIL).
- SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices.
- Process Documentation: Experience in drafting, updating, and maintaining process documentation across key technology domains.
- Attention to Detail: Meticulous attention to detail is crucial for accurately managing open audit points, helping to document audit actions, and accurately track and report on the status of management actions.
- Organisational Skills: Strong organisational skills are necessary to effectively coordinate audit schedules, manage documentation, and prioritise tasks across the IT Department.
- Time Management: Excellent time management skills are essential for managing multiple audit engagements, meeting deadlines, and ensuring the smooth progression of audit activities.
- Communication Skills: Clear and concise communication skills are vital for effectively liaising with internal and external stakeholders, conveying audit-related information, and facilitating collaboration across the IT Department.
- Analytical Skills: Basic analytical skills are beneficial for analysing audit data, identifying trends, and generating insights to support audit reporting and decision-making processes within the Technology domain.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Risk Management Specialist
Posted 1 day ago
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Job Description
Job title: Risk Management Specialist
Location: London/Hybrid
Duration: 6 months
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
The role:
This role forms a key part of the 1LOD Technology Risk Management function, supporting the Head of Technology Risk. The role holder will form a crucial component in the establishment of an enhanced risk management framework and beyond that identify and assess potential risks across Technology, as well as ensuring a comprehensive approach to risk mitigation.
The key focus of this contract is to Support the enhancement of Technology Resilience and the maturity of risk management practices
Responsibilities:
- Process Documentation: Create and update process documentation across key technology processes to support governance, compliance, and operational consistency.
- SSSDLC Integration: Support the integration of security controls and risk assessments throughout the Secure Software/System Development Lifecycle.
- Controls Assurance: Review and challenge the design and operation of controls to ensure they mitigate risks effectively.
- Risk Register Monitoring: Maintain and update a register of Technology-related risk events, incidents, audit findings, exceptions, etc. Work with responsible areas to assess these, develop action plans, identify owners and track through to completion.
Requirements:
- Technology Knowledge: Work towards a detailed understanding of Technology and cyber risk frameworks (e.g. NIST / ISO27001 / COBIT / ITIL).
- SSSDLC Expertise: Understanding of the Secure Software/System Development Lifecycle, including secure design, development, testing, and deployment practices.
- Process Documentation: Experience in drafting, updating, and maintaining process documentation across key technology domains.
- Attention to Detail: Meticulous attention to detail is crucial for accurately managing open audit points, helping to document audit actions, and accurately track and report on the status of management actions.
- Organisational Skills: Strong organisational skills are necessary to effectively coordinate audit schedules, manage documentation, and prioritise tasks across the IT Department.
- Time Management: Excellent time management skills are essential for managing multiple audit engagements, meeting deadlines, and ensuring the smooth progression of audit activities.
- Communication Skills: Clear and concise communication skills are vital for effectively liaising with internal and external stakeholders, conveying audit-related information, and facilitating collaboration across the IT Department.
- Analytical Skills: Basic analytical skills are beneficial for analysing audit data, identifying trends, and generating insights to support audit reporting and decision-making processes within the Technology domain.
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Analyst-Risk Management
Posted 3 days ago
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Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.
Our **Global Merchant and Network Services (GMNS) Risk Management Team** stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses. Our team makes this happen by leveraging advanced machine learning and network algorithms.
This role presents an exciting opportunity to work in a fast-paced and dynamic environment, leveraging large amounts of linked and unstructured data within the Third-Party Processing (TPP) Portfolios. The incumbent will be responsible for TPP Risk Management of the European portfolio.
This position requires a highly organised person with excellent analytical capabilities, with the ability to bring an innovative perspective to the strategic and operating requirements of the role.
This person must be able to thrive in a dynamic environment while influencing colleagues from partner organizations, often with conflicting priorities. This position will liaise with key partners including the Sales, Partner Oversight, Risk and Technology teams to create and drive best-in-class strategy.
**How will you make an impact in this role?**
+ Supporting the ongoing management of the consent process for recruitment of large and high-risk sponsored merchants.
+ Help to monitor and analyze portfolio performance to inform risk management and regulatory reporting, maintaining an external lens
+ Help prepare regular updates on portfolio exposures.
+ Help conduct in-depth analysis of both internal and external data sources.
+ Help drive deep-dive analytics and partner across the enterprise to enhance risk management methodology.
**Minimum Qualifications:**
+ Analytical and quantitative skills preferred
+ Balance of strategic and analytic acumen
+ Ability to cope with ambiguity and complexity
+ Proficiency in working with large volumes of structured and unstructured data
+ Programming skills and experience in SQL/SAS, object oriented or functional programming languages
+ Excellent communication skills, including the ability and willingness to present to and work with Executives.
+ Willingness to learn
+ Team player with the courage to share a point of view for the benefit to the organisation
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25014836
Manager-Risk Management
Posted 4 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
This role is within UK Credit Risk organisation led by UK Chief Risk Officer with the objective to drive responsible growth with best-in-class credit risk strategies through the card lifecycle. We believe in data-driven approach and team collaboration to transform your insights into impactful business strategies.
The position provides a unique opportunity for an individual who is driven and analytical to make a difference by defining and implementing lending and governance strategies for UK consumer and Small Business credit cards. The individual would be responsible for driving strategies, including proactively identifying opportunities or new data solutions to enhance existing frameworks, implementing strategy changes, monitoring internal and industry trends, and collaborating with various internal and external stakeholders. The successful candidate is expected to have a comprehensive understanding of consumer credit bureau tradeline data and extensive knowledge of UK industry lending products and dynamics. The individual should also be familiar with UK regulatory requirements such as CONC and Consumer Duty. The individual is required to have experience of processing large unstructured datasets and have strong problem-solving abilities.
The responsibilities include:
+ Evaluating existing bureau tradeline data or new data sources and stay abreast of industry trends to build upon existing affordability frameworks, and deliver profitable growth strategies, as well as improved customer outcomes
+ Innovating and optimising lending strategies to improve performance efficiencies and customer experience.
+ Collaborating closely with business partners and compliance to drive enterprise-wide projects for the UK market and to achieve sustainable growth objectives
+ Presenting recommendations to risk committees and lead the strategy implementation independently
+ Driving operational excellence and ensuring full compliance with regulatory requirements
**Minimum Qualifications:**
+ 3 years of experience in unsecured lending (credit card is a plus!)
+ Experience with data-driven analytical tools (e.g. SQL, SAS, HIVE/HADOOP, R, Python, Tableau) to process unstructured dataset in order to extract insights, identify trends, and inform business decisions
+ Comprehensive understanding of UK Consume Credit Bureau Tradeline data
+ Familiar with UK CONC and Consumer Duty requirements on creditworthiness and affordability
+ Be curious and have a problem-solving mindset, ability to drive process change independently
+ Strong analytical skills and sound business acumen, and interpersonal skills to collaborate with stakeholders across functions
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations in laymen's term
+ Demonstrates the ability to successfully manage multiple priorities under pressure
+ Advanced degree in quantitative or a related field is preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25012304
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Manager, Risk Management
Posted 4 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Risk Management
Manager, Vocalink Product and Customer Account Management - First Line Risk Management
Overview
This is an opportunity to be part of the Product and Customer Account Management function in Vocalink Limited, the UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK.
The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 13 billion a year and total annual transactional value in excess of £10 Trillion.
Vocalink products include Bacs Direct Credits, Bacs Direct Debits, Faster Payments, the LINK ATM network for cash withdrawals, and the Image Clearing Service (ICS) that supports cheque clearing.
You will report to the Vocalink Risk Director - Commercial Services, and work closely with other Product and Customer Account Management team members.
Role
In this role, you will be responsible across Vocalink Product and Customer Account Management for strengthening our risk governance, risk culture and risk change. You will also participate in the wider Vocalink Risk Champion community and will be asked to keep an eye on Audit issues. Responsibilities include:
- Risk Governance
o Report on and maintain (i.e. "hold the pen") Product and Customer Account Management's key risk information in VLL's system of record in a timely and accurate manner. Key risk information includes Risks and associated Controls, Issues and Actions, Policy Exceptions, Risk Events, Risk Escalations, Risk Acceptances and relevant Risk Appetite Statements & Metrics / Key Risk Indicators.
o Support the Risk Owners to discharge and demonstrate their risk management responsibilities (e.g. risk reviews, execute risk committee actions, define treatment plans, issues management & escalations, policy exceptions, etc).
o Represent the function's views and interests in relevant risk governance meetings and working groups.
o Facilitate and input to risk reviews, RCSAs and assurance activities with relevant 1st, 2nd and 3rd Line teams.
- Risk Culture
o Support colleagues within the function to embed risk management policies and processes into BAU operations.
o Act as the first point of call on risk management matters for colleagues in the function.
o Promote "think risk" culture within the function through risk discussions and enhancements to risk management practices.
- Risk Change
o Participate in risk related changes (operational or technology related) at the functional level from either transformation e.g. Open Pages or BAU changes e.g. risk policy changes.
o Collaborate with other VLL functions on cross functional risks and the transfer of risks from one register to another.
In addition, you will:
- Provide a monthly update of the function's key risk information to your Risk Owner(s) in the format that is agreed with them e.g. meeting / report etc. to ensure the function's key risk information recorded in VLL's system of record is no more than 1 month out of date. (Key risk information includes Risks and associated Controls from RCSAs, Issues & Actions, Treatment Plans, Policy Exceptions, Risk Events, Risk Escalations, Risk Acceptances and relevant Risk Appetite Statements & Metrics / Key Risk Indicators.)
- Support Product and Customer Account Management's Risk Owners to adhere to the Risk Escalation process so that material risks and appetite breaches are escalated in a timely and accurate manner.
About You
You are likely to have the following technical experience:
- Experience in risk management and an awareness of Vocalink's risk environment
- An understanding of Vocalink's core products
- Knowledge of Vocalink Limited and the UK payments business
- Understanding of working in a stakeholder environment that includes a variety of customers and regulators
You are likely to have the following personal attributes:
- A strong team player with ability to manage stakeholders at all levels.
- Ability to articulate clearly and concisely to a broad range of stakeholders.
- Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions.
- Attention to detail.
- Problem solving ability, with excellent analysis and deductive skills.
- High energy, comfortable with uncertainty, and able to function under pressure to meet tight deadlines.
- Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment.
- Proactive self-starter who is able to work independently.
- Be someone who embodies the Mastercard Way.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Manager Risk Management
Posted 11 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
UK Credit Risk Team's objective is to define and develop credit risk strategies to drive growth and provide good customer outcomes at acquisition and through the customer lifecycle.
The person will be responsible for conducting detailed analysis and implementing new credit risk strategies for UK consumer and small business card acquisition. This person will focus on tracking and explaining acquisitions metrics, developing & evaluating new data sources, and working on projects together with our business partners.
**Responsibilities:**
+ Generate analytical insights and spot hidden trends from data to quickly react to emerging credit trends
+ Collaborate closely with marketing & product teams to help business achieve growth objectives
+ Evaluate new data sources and stay abreast of industry trends to build upon existing frameworks to deliver profitable risk strategies as well as better customer outcomes
+ Develop strong relationships with colleagues from the Central Risk organization, as well as Operations, Product, Acquisitions and Compliance teams to drive enterprise-wide projects for the UK market
+ Drive operational excellence and ensure full compliance with regulatory requirements
**Minimum Qualifications**
+ At least 4 years' experience in risk management or data analytical roles
+ Bachelor's or equivalent in quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science and Economics)
+ Coding skills in SQL or Python with hands-on experience is required
+ Strong analytical skills with the ability to apply both quantitative methods and business knowledge to build insights and deliver results
+ Knowledge of underwriting and consumer/commercial bureau data
+ Good communication and persuasion skills with an ability to translate technical analysis into business strategy recommendations; conceptualize and sell ideas to internal and external partners
+ Ability to build strong relationships with business partners across the enterprise
+ Proven track record to work independently and within a matrix organization; partnering with capabilities, decision sciences, technology teams and external vendors to deliver solutions quickly and effectively
+ Results driven with strong project management skills and ability to work on multiple priorities
+ Ability to learn quickly and work independently with complex, unstructured initiatives
**Preferred Qualifications**
+ Understanding of statistical concepts
+ Knowledge of UK regulatory landscape for consumer lending
+ Experience leading and developing junior team members
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25010509
Risk Management Executive
Posted 11 days ago
Job Viewed
Job Description
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.
That’s where you come in.
As a Policy Enforcement Executive in our Operations team, you’ll play a critical role in protecting Zego from risk by taking action on customers who fall outside our driving and compliance standards. You’ll be responsible for cancelling policies that breach our rules – including those with persistent poor driving scores or failure to meet policy requirements.
This role is ideal for someone with an investigative mindset, great judgment, and a passion for upholding fairness and safety in motor insurance.
What You'll Be Doing
- Actioning Non-Compliance/Poor drivers: Review accounts that have triggered alerts related to unsafe driving, telematics scores, or policy breaches. Take swift and fair action to cancel policies where required.
- Risk Identification: Spot patterns of non-compliance and driving behaviour that fall below Zego’s thresholds. Help define and refine our approach to policy enforcement.
- Decision Making: Cancel policies in line with internal processes and FCA guidelines, documenting each case clearly and accurately.
- Customer Communication: Deliver clear and professional messages to customers around cancellations, helping them understand the reasons behind our decisions while maintaining Zego’s tone of voice.
- Cross-Team Collaboration: Work closely with our, Fraud, Customer Service and product teams to share insights, streamline processes, and protect our customers and brand.
- Continuous Improvement: Provide feedback on current processes and help evolve our risk response strategy in line with emerging trends and technologies.
What You'll Need to Be Successful
- Strong analytical thinking – You can quickly assess risk indicators and apply consistent, fair judgment in difficult decisions.
- Insurance or risk operations experience – You’ve worked within insurance before, ideally in fraud, claims, or underwriting.
- Great communication skills – You’re comfortable delivering firm but empathetic messages to customers, both in writing and over the phone.
- Confident decision-making – You’re comfortable working autonomously and can defend your choices when challenged.
- Process-driven mindset – You follow procedures with care but aren’t afraid to suggest improvements.
- Curious and tech-friendly – You enjoy using tools to support your work and are eager to learn new systems.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.
Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend one day a week in our central Halifax office. You have the flexibility to choose the day that works best for you and your team. We offer a Hybrid contribution for all company-wide events (3 per year) and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.
We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.