What Jobs are available for Cloud Computing Platforms in the United Kingdom?

Prestigious opportunity for a Cloud Services Engineer with a pioneering market-leading organisation based in Manchester with hybrid working.

In this role, you will be responsible for designing, implementing, and maintaining cloud infrastructure and services that support our business operations. You will work across teams to ensure secure, scalable, and cost-effective cloud solutions, primarily within Microsoft Azure platforms.

Key Responsibilities:

• Design, deploy, and manage cloud-based infrastructure and services.
• Monitor system performance, availability, and security across cloud environments.
• Automate infrastructure provisioning and configuration using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM, CloudFormation).
• Collaborate with development and DevOps teams to support CI/CD pipelines and cloud-native applications.
• Implement and maintain backup, disaster recovery, and high availability strategies.
• Ensure compliance with security policies and industry best practices.
• Troubleshoot and resolve cloud-related issues and incidents.
• Maintain documentation and provide technical support to internal teams.

If you possess a combination of some of the following skills, then LETS TALK!

• Hands-on experience with Azure cloud platforms.
• Strong understanding of networking, virtualisation, and cloud security principles.
• Operate, maintain, and enhance the Azure Virtual Desktop (AVD) environment.
• Experience with monitoring and logging tools (e.g., Azure Monitor, CloudWatch, Prometheus).
• Expert in setting up and managing host pools, session hosts, user access, application layers, and FSLogix profiles.
• Strong knowledge of cloud architecture, design, and implementation principles and practices.
• Proficiency in scripting and automation tools, such as PowerShell, Power Automate, Azure CLI, Azure DevOps, and Azure Monitor.
• Experience working with Azure Foundry, Microsoft Copilot Studio and AI Agents.

What you'll get in return
In return, you will be rewarded with ongoing career development and training in an enviable team environment.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Overview of the role 

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now looking for a Senior Cloud Services Analyst to join our team and  tackle complex cloud service issues, shape our processes and procedures and contribute to the development of cutting-edge cloud solutions. 

What will you be doing?  

• Take ownership of complex, high-impact cloud support cases, providing expert 3rd-line support across Azure infrastructure and applications. 

• Act as a technical lead within the team - guiding, mentoring, and supporting junior analysts while helping to shape our technical direction. 

• Drive service improvements through automation, performance tuning, and proactive optimisation of our cloud platforms. 

• Collaborate closely with DevOps to design and implement automation scripts and infrastructure-as-code solutions that reduce manual workload. 

• Help define and refine cloud service processes and procedures to ensure consistent, scalable, and high-quality delivery. 

• Lead on major incident response and resolution, ensuring root cause analysis and follow-up improvements are implemented. 

• Contribute to the evolution of our service offerings - bringing fresh ideas, new technologies, and smarter ways of working to the table. 

• Partner with customers and internal teams to provide trusted technical advice and ensure our Azure solutions deliver real business value. 

Why you should apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.  

What are we looking for? 

The right person for this role will have significant hands-on experience with Microsoft Azure and will likely already be working as a Cloud Engineer/Analyst at an MSP. 

• Strong background in a 3rd line or senior cloud support role, ideally within an MSP. 

• Extensive Azure experience — deploying, managing, and optimising IaaS and PaaS environments. 

• Good knowledge of Azure governance, security, networking, and cost control. 

• AZ-104 certification required; AZ-305, AZ-700 or AZ-400 a plus. 

• Confident with automation and scripting (PowerShell, Python or similar). 

• Solid understanding of system architecture, identity, and hybrid connectivity. 

• Experience leading major incident resolution and root cause analysis. 

• Familiar with ITIL processes and ITSM tools. 

• Able to mentor junior colleagues and share technical best practice. 

• Excellent customer focus, communication, and problem-solving skills. 

• Self-driven and adaptable, comfortable working in a fast-paced environment. 

Practical stuff 

Where is the role based? 
This role can be remote with a monthly visit to our HQ in Pocklington (YO42)  

What about Security Clearance? 
SC clearance is a requirement for this role, you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record) 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process. 

What are the benefits? 
You can read about the benefits on offer here

• Design, develop, and maintain scalable and reliable backend services.
• Architect and implement microservices using modern backend languages (e.g., Python, Go, Java).
• Develop and optimise RESTful APIs and data integration solutions.
• Work with cloud platforms (AWS, Azure, GCP) to deploy and manage services.
• Implement and manage containerisation technologies like Docker and Kubernetes.
• Write efficient, well-tested, and maintainable code.
• Collaborate with cross-functional teams to define and implement new features.
• Troubleshoot and resolve production issues, ensuring system stability.
• Participate in code reviews and contribute to architectural discussions.
• Mentor junior engineers and promote best practices in software development.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of professional experience in backend software development.
• Strong proficiency in at least one modern backend programming language (Python, Go, Java preferred).
• Extensive experience with cloud platforms (AWS, Azure, or GCP).
• Proven experience designing and building microservices architectures.
• Solid understanding of databases (SQL and NoSQL) and data modeling.
• Experience with containerisation (Docker) and orchestration (Kubernetes).
• Familiarity with CI/CD pipelines and infrastructure as code.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.

• Design, develop, and maintain robust, scalable, and high-performance backend services and APIs.
• Write clean, efficient, and well-documented code in languages such as Python, Java, or Node.js.
• Collaborate with front-end developers, product managers, and other stakeholders to define and implement new features.
• Optimize applications for maximum speed, scalability, and reliability.
• Implement and manage database solutions (e.g., SQL, NoSQL) ensuring data integrity and performance.
• Contribute to the design and architecture of microservices and distributed systems.
• Implement security and data protection measures.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Troubleshoot, debug, and upgrade existing systems.
• Stay current with emerging backend technologies and industry trends.

• Lead the design and architecture of new cloud-native applications and services, ensuring scalability, reliability, and security.
• Mentor and guide a team of talented software engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
• Drive the adoption of best practices in software development, including CI/CD, automated testing, and infrastructure as code (IaC).
• Oversee the development lifecycle from concept to deployment and ongoing maintenance of cloud-based solutions.
• Collaborate with product managers, architects, and other stakeholders to define technical roadmaps and translate business requirements into technical solutions.
• Troubleshoot and resolve complex technical issues, ensuring optimal performance and uptime of cloud services.
• Champion security best practices throughout the development process, including threat modelling and vulnerability management.
• Evaluate and integrate new cloud technologies and tools to enhance development efficiency and service capabilities.
• Conduct code reviews, provide constructive feedback, and ensure adherence to coding standards.
• Contribute to the strategic direction of the engineering organisation and influence technical decisions.

• A Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• A minimum of 8 years of professional software development experience, with at least 3 years in a leadership or lead engineer role.
• Extensive experience with cloud platforms such as AWS, Azure, or GCP, and a deep understanding of their services.
• Proficiency in one or more programming languages commonly used in cloud development (e.g., Python, Java, Go, Node.js).
• Strong experience with containerization technologies (e.g., Docker, Kubernetes) and microservices architectures.
• Demonstrated experience with CI/CD pipelines, automation tools, and infrastructure as code (e.g., Terraform, Ansible).
• Excellent understanding of database technologies, both SQL and NoSQL.
• Proven ability to lead and mentor engineering teams, fostering a collaborative and high-performing environment.
• Exceptional problem-solving, analytical, and communication skills.
• Ability to thrive in a fully remote, agile development environment.

• Design, develop, and maintain scalable, high-performance backend services and APIs using modern programming languages (e.g., Python, Java, Go).
• Architect and implement microservices-based solutions on cloud platforms (AWS, Azure, GCP).
• Develop and manage databases (SQL and NoSQL), ensuring data integrity, security, and optimal performance.
• Write clean, efficient, well-documented, and testable code, adhering to best practices and coding standards.
• Collaborate closely with frontend developers, DevOps engineers, and product managers to deliver seamless user experiences and robust functionality.
• Implement and maintain CI/CD pipelines for automated testing, building, and deployment.
• Troubleshoot and resolve complex technical issues across the backend stack.
• Participate in code reviews, providing constructive feedback to peers and mentors.
• Contribute to architectural decisions and technical roadmaps, driving innovation and efficiency.
• Ensure the security and resilience of backend systems against potential threats.
• Optimize application performance and scalability to meet growing user demands.
• Mentor junior engineers, fostering a culture of learning and continuous improvement.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of professional experience in backend software development.
• Proven expertise in at least one major cloud platform (AWS, Azure, or GCP).
• Strong proficiency in a backend language such as Python, Java, Go, or Node.js.
• Experience with containerization technologies like Docker and Kubernetes.
• Solid understanding of database technologies (e.g., PostgreSQL, MongoDB, Redis).
• Experience designing and building RESTful APIs and microservices.
• Familiarity with agile development methodologies.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Experience with message queues (e.g., Kafka, RabbitMQ) is a plus.
• Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI) is desirable.

• Provide first-line technical support to customers via phone, email, and chat regarding cloud services.
• Diagnose and resolve technical issues related to cloud platforms, applications, and infrastructure.
• Guide users through step-by-step solutions and troubleshooting procedures.
• Escalate unresolved issues to appropriate senior technical teams, providing detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and resolutions in the ticketing system.
• Develop and update knowledge base articles and FAQs to assist customers and internal teams.
• Assist in the monitoring of system performance and proactive identification of potential issues.
• Contribute to improving support processes and customer satisfaction metrics.
• Stay current with evolving cloud technologies and best practices.
• Collaborate with other support team members and engineering teams.

• Proven experience in a technical support role, preferably supporting cloud services or SaaS products.
• Strong understanding of core cloud concepts and familiarity with major cloud providers (AWS, Azure, Google Cloud).
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow).
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Customer-focused attitude with excellent interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a significant advantage.
• Experience with scripting or basic programming is a plus.
• Availability to work flexible shifts, if required by the business needs.