2,285 Cloud Services jobs in the United Kingdom
Senior Cloud Services Analyst
Posted 9 days ago
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Job Description
Overview of the role
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now looking for a Senior Cloud Services Analyst to join our team and tackle complex cloud service issues, shape our processes and procedures and contribute to the development of cutting-edge cloud solutions.
What will you be doing?
- Take ownership of complex, high-impact cloud support cases, providing expert 3rd-line support across Azure infrastructure and applications.
- Act as a technical lead within the team - guiding, mentoring, and supporting junior analysts while helping to shape our technical direction.
- Drive service improvements through automation, performance tuning, and proactive optimisation of our cloud platforms.
- Collaborate closely with DevOps to design and implement automation scripts and infrastructure-as-code solutions that reduce manual workload.
- Help define and refine cloud service processes and procedures to ensure consistent, scalable, and high-quality delivery.
- Lead on major incident response and resolution, ensuring root cause analysis and follow-up improvements are implemented.
- Contribute to the evolution of our service offerings - bringing fresh ideas, new technologies, and smarter ways of working to the table.
- Partner with customers and internal teams to provide trusted technical advice and ensure our Azure solutions deliver real business value.
Why you should apply?
At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.
What are we looking for?
The right person for this role will have significant hands-on experience with Microsoft Azure and will likely already be working as a Cloud Engineer/Analyst at an MSP.
- Strong background in a 3rd line or senior cloud support role, ideally within an MSP.
- Extensive Azure experience — deploying, managing, and optimising IaaS and PaaS environments.
- Good knowledge of Azure governance, security, networking, and cost control.
- AZ-104 certification required; AZ-305, AZ-700 or AZ-400 a plus.
- Confident with automation and scripting (PowerShell, Python or similar).
- Solid understanding of system architecture, identity, and hybrid connectivity.
- Experience leading major incident resolution and root cause analysis.
- Familiar with ITIL processes and ITSM tools.
- Able to mentor junior colleagues and share technical best practice.
- Excellent customer focus, communication, and problem-solving skills.
- Self-driven and adaptable, comfortable working in a fast-paced environment.
Practical stuff
Where is the role based?
This role can be remote with a monthly visit to our HQ in Pocklington (YO42)
What about Security Clearance?
SC clearance is a requirement for this role, you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record)
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process.
What are the benefits?
You can read about the benefits on offer here
Technical Support Specialist - Cloud Services
Posted today
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Job Description
Responsibilities:
- Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
- Provide clear and concise guidance to users on software applications and system configurations.
- Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
- Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
- Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
- Assist with system monitoring, performance tuning, and preventative maintenance tasks.
- Identify recurring technical problems and suggest improvements to products or support processes.
- Participate in training sessions to stay current with product updates and new technologies.
Qualifications:
- Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively both independently and as part of a team in a busy office environment.
- Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
Technical Support Engineer (Cloud Services)
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
- Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
- Investigate, document, and escalate critical issues to engineering and development teams.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
- Assist in the deployment and configuration of cloud solutions.
- Provide feedback to product management and engineering on recurring issues and potential improvements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure a high level of customer satisfaction through efficient and effective support.
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
- Customer-centric attitude with a commitment to providing excellent service.
Technical Support Specialist - Cloud Services
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
- Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
- Provide clear and concise technical guidance to end-users via phone, email, and chat.
- Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
- Document all support interactions, solutions, and knowledge base articles.
- Assist with user onboarding and provide training on cloud service functionalities.
- Monitor system performance and identify potential issues, proactively addressing them.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
- Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
- A proactive and customer-centric approach to problem-solving.
Technical Support Specialist - Cloud Services
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
- Identify recurring technical issues and proactively suggest improvements to products or processes.
- Monitor system performance and provide feedback on potential issues or enhancements.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
- Participate in training sessions to enhance product knowledge and support skills.
- Assist with user onboarding and training on our client's platform features.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
- Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- A proactive attitude and a passion for helping others.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Senior Backend Engineer - Cloud Services
Posted 3 days ago
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Job Description
Responsibilities:
- Design, build, and maintain efficient, reusable, and reliable code for backend services.
- Develop and manage APIs and microservices, ensuring high performance and responsiveness.
- Implement and manage cloud infrastructure (AWS, Azure, or GCP), focusing on scalability, security, and cost-efficiency.
- Work closely with frontend developers, product managers, and other stakeholders to define and deliver new features.
- Write unit, integration, and end-to-end tests to ensure code quality and system stability.
- Optimize applications for maximum speed, scalability, and reliability.
- Implement security and data protection best practices.
- Troubleshoot, debug, and upgrade existing systems.
- Participate in code reviews, providing constructive feedback to peers.
- Mentor junior engineers and contribute to the team's technical growth.
- Stay current with emerging technologies and industry best practices in backend development and cloud computing.
- Contribute to architectural decisions and technology selections.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of professional experience in backend software development.
- Strong proficiency in at least one modern backend programming language (e.g., Python, Java, Node.js, Go, C#).
- Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Solid understanding of database technologies (e.g., SQL, NoSQL), including design, querying, and optimization.
- Experience with containerization technologies (e.g., Docker, Kubernetes).
- Familiarity with CI/CD pipelines and DevOps practices.
- Strong understanding of software architecture patterns and design principles.
- Excellent problem-solving, debugging, and analytical skills.
- Effective communication and collaboration skills, especially in a hybrid team setting.
- Experience with Agile development methodologies.
This is a permanent, full-time position, based in the Leicester, Leicestershire, UK area, requiring a balance of remote and in-office work. We offer a competitive salary, comprehensive benefits, and a vibrant work culture.
Senior Backend Engineer (Cloud Services)
Posted 5 days ago
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Job Description
Responsibilities:
- Design, develop, and deploy robust, scalable, and high-performance backend services and APIs.
- Architect and implement cloud-native solutions on platforms such as AWS, Azure, or GCP.
- Collaborate with frontend developers, product managers, and other stakeholders to define and implement new features.
- Write clean, maintainable, and well-tested code in languages such as Python, Java, Go, or Node.js.
- Optimize application performance and ensure system reliability and availability.
- Implement and manage CI/CD pipelines for automated testing and deployment.
- Mentor junior engineers and contribute to code reviews and technical discussions.
- Troubleshoot and resolve complex technical issues in production environments.
- Contribute to architectural decisions and technology selection.
- Ensure adherence to security best practices and data privacy regulations.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of professional experience in backend software development.
- Strong proficiency in one or more backend programming languages (e.g., Python, Java, Go, Node.js).
- Extensive experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
- Solid understanding of database technologies (SQL and NoSQL), such as PostgreSQL, MySQL, MongoDB, or DynamoDB.
- Experience designing and implementing RESTful APIs and microservices architectures.
- Familiarity with CI/CD tools and practices.
- Excellent problem-solving, debugging, and analytical skills.
- Strong communication and teamwork abilities.
- Experience with TDD/BDD is a plus.
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Senior Backend Engineer - Cloud Services
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Design, develop, and implement scalable and high-performance backend services.
- Write clean, maintainable, and well-tested code.
- Integrate with third-party services and APIs.
- Optimise application performance and ensure system reliability.
- Collaborate with frontend engineers and product managers on feature development.
- Participate in code reviews and contribute to architectural design decisions.
- Develop and maintain CI/CD pipelines.
- Troubleshoot and resolve backend issues.
- Ensure the security and integrity of data.
- Mentor junior engineers and share technical knowledge.
Qualifications:
- Proven experience as a Backend Engineer or similar role.
- Strong proficiency in a backend programming language (e.g., Python, Java, Node.js, Go).
- Experience with cloud platforms (AWS, Azure, GCP).
- Knowledge of microservices architecture and RESTful APIs.
- Experience with databases (SQL and NoSQL).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Understanding of software development best practices, including testing and CI/CD.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills.
- Bachelor's degree in Computer Science or a related field (or equivalent experience).
- Comfortable working in a hybrid model, balancing office and remote work.
Senior Support Engineer - Cloud Services
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Provide expert-level technical support for cloud-based services and applications.
- Troubleshoot and resolve complex system and network issues in a timely manner.
- Monitor system performance, identify bottlenecks, and implement optimizations.
- Collaborate with cross-functional teams to diagnose and resolve infrastructure and application problems.
- Develop and maintain automation scripts for deployment, monitoring, and maintenance tasks.
- Contribute to the design and implementation of scalable and resilient cloud architectures.
- Manage incident response, including root cause analysis and post-mortem documentation.
- Ensure the security and integrity of cloud environments.
- Create and update technical documentation, knowledge base articles, and best practice guides.
- Mentor junior support engineers and share technical expertise.
- Participate in on-call rotation to provide 24/7 support for critical incidents.
- Proactively identify opportunities for system improvements and cost efficiencies.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Significant experience in cloud infrastructure support (AWS, Azure, or GCP).
- Proficiency in Linux/Unix administration and shell scripting.
- Experience with containerization technologies such as Docker and Kubernetes.
- Familiarity with CI/CD pipelines and tools.
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP).
- Excellent troubleshooting and debugging skills.
- Demonstrated ability to work effectively in a remote, fast-paced environment.
- Strong written and verbal communication skills.
- Experience with monitoring tools (e.g., Prometheus, Grafana, Datadog).
Senior Backend Engineer - Cloud Services
Posted 9 days ago
Job Viewed
Job Description
Key Responsibilities:
- Design, develop, and deploy scalable, high-performance backend services and APIs.
- Architect robust and efficient database solutions (SQL and NoSQL).
- Implement and maintain CI/CD pipelines for automated testing and deployment.
- Optimize application performance, scalability, and reliability.
- Ensure the security and integrity of all systems and data.
- Collaborate with frontend engineers, product managers, and other stakeholders to define and implement new features.
- Mentor junior engineers and contribute to a culture of technical excellence.
- Participate in code reviews, architectural discussions, and technical strategy.
- Troubleshoot and resolve complex technical issues in production environments.
- Drive innovation by researching and implementing new technologies and best practices.
- Proven experience as a Backend Engineer or in a similar role.
- Strong proficiency in one or more backend programming languages (e.g., Python, Go, Java, Node.js).
- Extensive experience with cloud platforms (AWS, Azure, GCP).
- Deep understanding of database technologies, performance tuning, and data modeling.
- Experience with microservices architecture and RESTful API design.
- Familiarity with containerization technologies (Docker, Kubernetes).
- Excellent problem-solving, analytical, and debugging skills.
- Strong communication and collaboration skills, with experience working effectively in remote teams.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.