1,947 Cloud Specialist jobs in the United Kingdom
Salesforce Data Cloud Specialist
London, London
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**The team you'll be working with:**
As part of our continuous growth, we are seeking a Salesforce Data Cloud Specialist to join our Salesforce Practice in London. This role will play a key part in driving data driven innovations, providing data-driven insights and enabling data-driven decision-making for our enterprise customers.
**What you'll be doing:**
+ Serve as the Subject Matter Expert (SME) for Salesforce Data Cloud within NTTDATA UK, offering expert guidance on platform capabilities, use cases, cost estimation, and best practices.
+ Collaborate with Salesforce product teams and domain experts to identify opportunities for innovation and future growth leveraging Data Cloud platform.
+ Lead the design and implementation of Salesforce Data Cloud solutions for enterprise clients, ensuring alignment with both business objectives and technical requirements.
+ Architect and manage complex data models and system integrations to facilitate seamless data flow across multiple platforms and systems.
+ Provide technical leadership throughout the project lifecycle, from requirements gathering to final solution delivery, ensuring adherence to best practices.
+ Conduct workshops and technical training sessions to promote knowledge sharing and skill development within the team.
+ Stay informed about Salesforce Data Cloud advancements and industry trends to continually drive innovation and keep our practice at the forefront.
**What experience you'll bring:**
+ Proven experience as a Salesforce Data Cloud Specialist, with in-depth knowledge of Data Cloud components, such as Data Streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentation, and Activations.
+ Hands-on experience with at least two full lifecycle Salesforce Data Cloud implementations.
+ Expert-level understanding of data architecture, data flows, and data integration best practices within Salesforce Data Cloud and the broader Salesforce ecosystem.
+ Salesforce Data Cloud Consultant certification is required.
+ Strong experience with APIs and third-party integrations, including REST, SOAP, and other protocols.
+ Proficiency in ETL tools, data migration, and data cleansing methodologies.
+ Moderate to advanced SQL skills, with experience writing complex queries.
+ Experience integrating with cloud-based data warehouses/data lakes (e.g., Snowflake, AWS, Databricks, Big Query) and data analytics tools (e.g., Tableau).
+ Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
+ Ability to thrive in a fast-paced, collaborative environment focused on delivering exceptional solutions.
+ Experience with additional Salesforce products like Sales Cloud, Service Cloud, Marketing Cloud, Marketing Personalization, Loyalty Management, and Commerce Cloud will be good to have.
+ Additional Salesforce certifications are desirable, including Marketing Cloud Consultant, Integration Architect, AI Associate, or AI Specialist.
+ Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
+ Knowledge of data security and compliance best practices in cloud-based environments.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
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As part of our continuous growth, we are seeking a Salesforce Data Cloud Specialist to join our Salesforce Practice in London. This role will play a key part in driving data driven innovations, providing data-driven insights and enabling data-driven decision-making for our enterprise customers.
**What you'll be doing:**
+ Serve as the Subject Matter Expert (SME) for Salesforce Data Cloud within NTTDATA UK, offering expert guidance on platform capabilities, use cases, cost estimation, and best practices.
+ Collaborate with Salesforce product teams and domain experts to identify opportunities for innovation and future growth leveraging Data Cloud platform.
+ Lead the design and implementation of Salesforce Data Cloud solutions for enterprise clients, ensuring alignment with both business objectives and technical requirements.
+ Architect and manage complex data models and system integrations to facilitate seamless data flow across multiple platforms and systems.
+ Provide technical leadership throughout the project lifecycle, from requirements gathering to final solution delivery, ensuring adherence to best practices.
+ Conduct workshops and technical training sessions to promote knowledge sharing and skill development within the team.
+ Stay informed about Salesforce Data Cloud advancements and industry trends to continually drive innovation and keep our practice at the forefront.
**What experience you'll bring:**
+ Proven experience as a Salesforce Data Cloud Specialist, with in-depth knowledge of Data Cloud components, such as Data Streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentation, and Activations.
+ Hands-on experience with at least two full lifecycle Salesforce Data Cloud implementations.
+ Expert-level understanding of data architecture, data flows, and data integration best practices within Salesforce Data Cloud and the broader Salesforce ecosystem.
+ Salesforce Data Cloud Consultant certification is required.
+ Strong experience with APIs and third-party integrations, including REST, SOAP, and other protocols.
+ Proficiency in ETL tools, data migration, and data cleansing methodologies.
+ Moderate to advanced SQL skills, with experience writing complex queries.
+ Experience integrating with cloud-based data warehouses/data lakes (e.g., Snowflake, AWS, Databricks, Big Query) and data analytics tools (e.g., Tableau).
+ Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
+ Ability to thrive in a fast-paced, collaborative environment focused on delivering exceptional solutions.
+ Experience with additional Salesforce products like Sales Cloud, Service Cloud, Marketing Cloud, Marketing Personalization, Loyalty Management, and Commerce Cloud will be good to have.
+ Additional Salesforce certifications are desirable, including Marketing Cloud Consultant, Integration Architect, AI Associate, or AI Specialist.
+ Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
+ Knowledge of data security and compliance best practices in cloud-based environments.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
Back to search Email to a friend Apply now
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0
Technical Support Specialist - Cloud Services
BD1 1AA Bradford, Yorkshire and the Humber
£30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding cloud solutions provider, is seeking a motivated and technically adept Technical Support Specialist to join their fully remote support team. This role is crucial for providing exceptional technical assistance to clients navigating complex cloud environments and services. You will be the first point of contact for troubleshooting technical issues, guiding users through solutions, and escalating problems as needed. The ideal candidate will possess strong diagnostic skills, a deep understanding of cloud computing principles (e.g., AWS, Azure, GCP), and excellent customer service abilities. This is a remote-first position, requiring self-discipline and effective communication skills to succeed.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose and resolve technical issues related to cloud platforms, applications, and infrastructure.
- Guide users through step-by-step solutions and troubleshooting procedures.
- Escalate unresolved issues to appropriate senior technical teams, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the ticketing system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Assist in the monitoring of system performance and proactive identification of potential issues.
- Contribute to improving support processes and customer satisfaction metrics.
- Stay current with evolving cloud technologies and best practices.
- Collaborate with other support team members and engineering teams.
- Proven experience in a technical support role, preferably supporting cloud services or SaaS products.
- Strong understanding of core cloud concepts and familiarity with major cloud providers (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow).
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Customer-focused attitude with excellent interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a significant advantage.
- Experience with scripting or basic programming is a plus.
- Availability to work flexible shifts, if required by the business needs.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist - Cloud Services
DE1 1GN Derby, East Midlands
£28000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading provider of cloud-based IT solutions, is seeking a dedicated and technically adept Technical Support Specialist to join their customer service team. Based in our Derby office, you will be the first point of contact for clients experiencing technical issues with our suite of cloud services. Your primary role will be to provide timely and effective troubleshooting, diagnosing and resolving hardware, software, and network-related problems. The ideal candidate possesses exceptional communication skills, a strong understanding of IT infrastructure, and a genuine passion for helping customers overcome technical challenges. You will work collaboratively with senior engineers and product teams to ensure a seamless customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
Responsibilities:
- Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
- Provide clear and concise guidance to users on software applications and system configurations.
- Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
- Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
- Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
- Assist with system monitoring, performance tuning, and preventative maintenance tasks.
- Identify recurring technical problems and suggest improvements to products or support processes.
- Participate in training sessions to stay current with product updates and new technologies.
Qualifications:
- Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively both independently and as part of a team in a busy office environment.
- Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist - Cloud Services
BN1 1AG East Sussex, South East
£32000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team, focusing on cloud services and infrastructure. This role offers a hybrid working arrangement, blending remote flexibility with essential in-office collaboration sessions. You will be the primary point of contact for clients experiencing technical issues with our cloud platforms, providing expert assistance, timely resolutions, and ensuring a seamless user experience.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
- Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
- Provide clear and concise technical guidance to end-users via phone, email, and chat.
- Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
- Document all support interactions, solutions, and knowledge base articles.
- Assist with user onboarding and provide training on cloud service functionalities.
- Monitor system performance and identify potential issues, proactively addressing them.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
- Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
- A proactive and customer-centric approach to problem-solving.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist - Cloud Services
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, allowing you to provide expert technical assistance to users from anywhere within the UK. You will be the first line of support for a range of cloud-based services, troubleshooting complex issues and ensuring a seamless user experience. Your dedication to problem-solving and excellent communication skills will be key to success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
- Identify recurring technical issues and proactively suggest improvements to products or processes.
- Monitor system performance and provide feedback on potential issues or enhancements.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
- Participate in training sessions to enhance product knowledge and support skills.
- Assist with user onboarding and training on our client's platform features.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
- Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- A proactive attitude and a passion for helping others.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Senior DevOps Engineer (Cloud Specialist)
RG1 1AA Reading, South East
£75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a highly skilled Senior DevOps Engineer with a strong specialization in cloud technologies to join their dynamic team. This role is instrumental in designing, implementing, and maintaining robust, scalable, and secure cloud infrastructure that powers innovative software solutions. This is a fully remote position, allowing you to work from anywhere within the UK while collaborating with a talented global team.
As a Senior DevOps Engineer, you will be responsible for automating and streamlining our client's software development and deployment processes. This includes managing CI/CD pipelines, infrastructure as code (IaC), containerization, and cloud resource optimisation. You will work closely with development and operations teams to ensure high availability, performance, and cost-efficiency of cloud environments. Your expertise in troubleshooting complex issues, implementing monitoring solutions, and driving best practices in a remote-first setting will be essential.
Key Responsibilities:
As a Senior DevOps Engineer, you will be responsible for automating and streamlining our client's software development and deployment processes. This includes managing CI/CD pipelines, infrastructure as code (IaC), containerization, and cloud resource optimisation. You will work closely with development and operations teams to ensure high availability, performance, and cost-efficiency of cloud environments. Your expertise in troubleshooting complex issues, implementing monitoring solutions, and driving best practices in a remote-first setting will be essential.
Key Responsibilities:
- Design, build, and maintain scalable and reliable cloud infrastructure on platforms such as AWS, Azure, or GCP.
- Implement and manage CI/CD pipelines for automated software builds, testing, and deployments.
- Utilise Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) to provision and manage cloud resources.
- Implement containerization and orchestration technologies like Docker and Kubernetes.
- Develop and maintain monitoring, logging, and alerting systems to ensure system health and performance.
- Collaborate with development teams to troubleshoot and resolve production issues.
- Implement security best practices and ensure compliance with industry standards within the cloud environment.
- Optimise cloud resource utilisation and manage costs effectively.
- Automate routine operational tasks and strive for continuous improvement in deployment processes.
- Mentor junior engineers and contribute to the overall DevOps strategy and culture.
- Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience.
- 5+ years of experience in DevOps, SRE, or related roles, with a strong focus on cloud technologies.
- Proficiency with at least one major cloud provider (AWS, Azure, GCP).
- Extensive experience with CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI) and IaC tools (e.g., Terraform, Ansible, CloudFormation).
- Strong understanding of containerization (Docker) and orchestration (Kubernetes).
- Proficiency in scripting languages such as Python, Bash, or Go.
- Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to work effectively in a remote team environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist - Cloud Services
MK7 7PX Milton Keynes, South East
£40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative cloud solutions, is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their globally distributed team. This position is fully remote, offering an excellent opportunity to work with cutting-edge technology from anywhere within the UK. You will be instrumental in providing expert technical assistance to a diverse client base, resolving complex issues, and contributing to the continuous improvement of our support services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services, platforms, and applications via phone, email, and chat.
- Diagnose, research, and resolve complex technical issues related to cloud infrastructure, networking, security, and application performance.
- Act as a point of escalation for junior support staff, providing guidance and mentorship on challenging cases.
- Develop and maintain comprehensive knowledge base articles, FAQs, and technical documentation to empower users and support colleagues.
- Analyze recurring issues and identify trends, providing feedback to product development and engineering teams for long-term solutions.
- Manage customer support tickets efficiently, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Participate in on-call rotation to provide 24/7 support coverage as required.
- Collaborate with internal teams, including engineering, product management, and sales, to address customer needs and drive product enhancements.
- Contribute to the development and delivery of training programs for support staff and customers.
- Proactively identify opportunities to improve support processes, tools, and customer self-service capabilities.
- Ensure adherence to service level agreements (SLAs) and maintain a consistent, high-quality support experience.
- Stay up-to-date with the latest advancements in cloud technologies, cybersecurity, and IT infrastructure.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a strong focus on cloud technologies (e.g., AWS, Azure, GCP).
- Proven expertise in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application issues.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes) is highly desirable.
- Strong understanding of cybersecurity principles and best practices.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, empathy, and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Specialist - Cloud Services
CB2 4NL Cambridge, Eastern
£45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading innovator in cloud computing solutions, is actively seeking a highly skilled Senior Technical Support Specialist to join their fully remote, customer-centric support team. This role is ideal for a proactive problem-solver with a passion for assisting clients and a deep understanding of cloud technologies. You will be responsible for providing expert-level technical assistance to customers experiencing issues with our client's suite of cloud products and services. This includes diagnosing complex technical problems, troubleshooting infrastructure and application issues, and guiding customers through resolution steps via phone, email, and chat. You will also be expected to contribute to the knowledge base by creating detailed documentation, FAQs, and troubleshooting guides, thereby empowering both customers and internal support teams. The ability to effectively communicate technical concepts to both technical and non-technical audiences is crucial. You will act as a point of escalation for challenging support tickets, working closely with engineering and product development teams to identify root causes and implement permanent solutions. This role offers significant opportunities for professional development in a fast-paced, dynamic environment. As a fully remote position, you will need a dedicated home office setup, excellent self-management skills, and a commitment to providing outstanding customer service regardless of geographical location.
Responsibilities:
Responsibilities:
- Provide advanced technical support for cloud services and platforms.
- Diagnose and resolve complex customer-reported issues in a timely manner.
- Troubleshoot software, hardware, and network-related problems.
- Escalate unresolved issues to appropriate engineering teams with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Identify trends in customer issues and provide feedback to product development.
- Assist customers with product configurations and best practices.
- Contribute to the continuous improvement of support processes and tools.
- Mentor junior support staff and share technical expertise.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience in technical support, helpdesk, or a similar IT role.
- In-depth knowledge of cloud computing concepts (AWS, Azure, GCP).
- Proficiency in operating systems (Windows, Linux) and networking protocols.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Specialist - Cloud Services
OX1 3AA Oxford, South East
£40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company providing cutting-edge cloud solutions, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote customer service team. This role is essential in providing exceptional technical assistance to a global client base, ensuring seamless operation of their cloud-based services. You will be a primary point of contact for complex technical issues, leveraging your expertise to diagnose, troubleshoot, and resolve problems efficiently. This is a remote-first position, empowering you to deliver world-class support from your home office.
Your responsibilities will include providing advanced technical support via phone, email, and chat to customers experiencing issues with our client's cloud platform. You will diagnose and troubleshoot complex software and hardware problems, document technical solutions, and contribute to the knowledge base. You will work closely with engineering and product development teams to escalate and resolve bugs, provide feedback on product improvements, and advocate for customer needs. Managing customer expectations, communicating technical information clearly and concisely, and ensuring high levels of customer satisfaction will be paramount. You will also be involved in mentoring junior support staff and contributing to the development of support processes and documentation. Proactively identifying trends in customer issues and recommending preventative solutions will be a key aspect.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), SaaS products, or enterprise software, is required. Strong troubleshooting skills, a deep understanding of networking concepts, operating systems (Windows, Linux), and common troubleshooting tools are essential. Excellent communication, problem-solving, and customer service skills are a must. You should be adept at explaining technical concepts to non-technical users and managing difficult customer situations with professionalism. The ability to work independently, manage your time effectively, and thrive in a fast-paced, remote environment is crucial. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and scripting languages would be a significant advantage. This is a fantastic opportunity to join a growing tech company and make a real impact on customer success.
Your responsibilities will include providing advanced technical support via phone, email, and chat to customers experiencing issues with our client's cloud platform. You will diagnose and troubleshoot complex software and hardware problems, document technical solutions, and contribute to the knowledge base. You will work closely with engineering and product development teams to escalate and resolve bugs, provide feedback on product improvements, and advocate for customer needs. Managing customer expectations, communicating technical information clearly and concisely, and ensuring high levels of customer satisfaction will be paramount. You will also be involved in mentoring junior support staff and contributing to the development of support processes and documentation. Proactively identifying trends in customer issues and recommending preventative solutions will be a key aspect.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), SaaS products, or enterprise software, is required. Strong troubleshooting skills, a deep understanding of networking concepts, operating systems (Windows, Linux), and common troubleshooting tools are essential. Excellent communication, problem-solving, and customer service skills are a must. You should be adept at explaining technical concepts to non-technical users and managing difficult customer situations with professionalism. The ability to work independently, manage your time effectively, and thrive in a fast-paced, remote environment is crucial. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and scripting languages would be a significant advantage. This is a fantastic opportunity to join a growing tech company and make a real impact on customer success.
This advertiser has chosen not to accept applicants from your region.
8
Remote Senior Procurement Specialist - Cloud Services
MK9 2AA Milton Keynes, South East
£65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading global technology solutions provider, is seeking an experienced Remote Senior Procurement Specialist focusing on Cloud Services to join their dynamic procurement team. In this fully remote position, you will be instrumental in managing and optimizing the procurement of cloud infrastructure, software-as-a-service (SaaS), platform-as-a-service (PaaS), and other related cloud technologies. You will be responsible for developing and executing procurement strategies, conducting market analysis, negotiating complex contracts with major cloud providers, and managing vendor relationships to ensure the best value, quality, and service delivery. The ideal candidate will possess a deep understanding of cloud computing technologies, sourcing strategies for cloud services, and extensive experience in complex IT procurement and contract negotiation, particularly with hyperscale cloud providers. You will collaborate closely with IT, finance, and legal departments to align procurement activities with business objectives and ensure compliance with company policies and industry regulations. This is a critical role for driving efficiency and cost-effectiveness in our cloud spend. This opportunity allows you to work from anywhere, contributing to our digital transformation while maintaining a healthy work-life balance.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic procurement plans for cloud services, including IaaS, PaaS, and SaaS.
- Conduct comprehensive market research and analysis of cloud service providers and emerging technologies.
- Lead complex negotiations with cloud vendors to secure favorable terms, pricing, and service level agreements (SLAs).
- Manage end-to-end procurement processes, from requirements gathering to contract finalization and vendor onboarding.
- Oversee contract management, ensuring compliance and identifying opportunities for cost savings and performance improvements.
- Build and maintain strong relationships with key cloud service providers and internal stakeholders.
- Assess vendor performance and manage vendor risk.
- Collaborate with IT architects and engineers to define technical requirements and solution designs for cloud services.
- Ensure all procurement activities adhere to company policies, ethical standards, and regulatory requirements.
- Stay informed about industry trends, new cloud technologies, and procurement best practices.
- Bachelor's degree in Business Administration, Supply Chain Management, IT, or a related field. Advanced degree or relevant certifications (e.g., CPSM, CIPS) are a plus.
- Minimum of 5-7 years of experience in procurement, with a significant focus on IT procurement and cloud services.
- Proven track record in negotiating complex contracts with major cloud providers (e.g., AWS, Azure, Google Cloud).
- In-depth knowledge of cloud computing concepts, models (IaaS, PaaS, SaaS), and pricing structures.
- Strong understanding of IT infrastructure and software procurement.
- Excellent analytical, financial acumen, and problem-solving skills.
- Exceptional negotiation, communication, and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
9