1,560 Cloud Support jobs in the United Kingdom

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.

We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.

This is an in-office role: Monday - Friday, 9 AM - 6 PM GMT / BST

Requirements

Qualifications for Cloud Support Engineer:

• Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
• Understanding of Google Workspace (admin experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana and DataDog )
• Strong troubleshooting and problem-solving skills in cloud environments.
• Understanding of cloud security and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python , Terraform ) is a plus.
• Excellent written communication and customer service skills.
• Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Role responsibilities

• Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
• Provide client support for Google Workspace
• Manage and respond to cloud incidents using incident.io , ensuring timely resolution.
• Use JIRA to log, track, and prioritize support tickets and workflow tasks.
• Monitor and maintain cloud infrastructure for performance, reliability, and security.
• Collaborate with teams to identify and implement solutions to technical challenges.
• Assist in deploying, configuring, and optimizing GCP resources.
• Create and maintain documentation for troubleshooting processes and best practices.
• Proactively identify opportunities to improve cloud environments and support processes.
• Support clients and stakeholders by providing clear communication and updates during incident resolution.
• Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.

Benefits

• Private Medical Insurance
• Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
• Professional development and advancement opportunities
• Pension
• Growth opportunities

• A-Level or HND level of qualifications
• Strong verbal and written communication
• Experience on a support helpdesk with a variety of technologies (MSP ideal)
• Certifications of technical knowledge

• Create scripts to improve cloud deployment and reporting mainly in SharePoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used to delivering elements of our service

• Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements.
• Ensure that a strong customer service ethos is provided.
• Cloud Management

• Update Security and Network information to accurately account for changes in infrastructure
• Test and rollout updates to firewalls and routers.

• SharePoint creation and privilege management
• Ability to track and remediate compromised accounts.
• Working knowledge of a leading firewall vendor (FortiGate ideal)
• MDM skills
• O365 conditional access
• Knowledge of Power BI, and PowerShell is an advantage.

• Opportunity to develop skills in new technology and control your technical environment.
• Autonomy in your role, allowing for personal growth and efficiency improvements.
• Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities:

• Provide 3rd line network support to a secure, mission-critical environment

• Monitor Event Management tooling, triage alerts, and escalate where necessary

• Engage with internal teams, customers, and stakeholders on issue resolution

• Contribute to service improvement and documentation upkeep

• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements:

• VCenter NSX-T

• Cisco Firepower Management Centre

• Cisco IOS

• Cisco ISE

• Juniper Switches & JUNOS

• SolarWinds

• Active Directory

• Windows Servers

• Provide advanced, tier-3 technical support for complex cloud infrastructure and software issues for enterprise-level clients.
• Diagnose, troubleshoot, and resolve technical problems related to cloud services, networking, operating systems, and applications.
• Develop and maintain in-depth knowledge of the company's cloud products and services.
• Collaborate with engineering and product management teams to identify root causes of recurring issues and advocate for product improvements.
• Create and update technical documentation, knowledge base articles, and troubleshooting guides.
• Mentor and provide guidance to junior support engineers.
• Manage customer escalations, ensuring timely and effective resolution of critical issues.
• Proactively monitor system health and performance, identifying potential issues before they impact clients.
• Participate in on-call rotation to provide 24/7 support.
• Analyse support trends and metrics to identify areas for process improvement.
• Communicate complex technical information clearly and concisely to both technical and non-technical audiences.
• Contribute to the development and implementation of new support tools and processes.
• Assist in training customer technical teams on best practices for utilizing cloud solutions.
• Maintain high levels of customer satisfaction through proactive engagement and timely support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 7 years of experience in technical support, system administration, or a related IT role, with a strong focus on cloud technologies.
• Expertise in cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Proficiency in troubleshooting operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP), and common applications.
• Experience with scripting languages (e.g., Python, Bash) for automation and diagnostics.
• Strong understanding of containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional communication and interpersonal skills, with the ability to manage difficult customer situations with empathy and professionalism.
• Ability to work independently and manage priorities effectively in a remote setting.
• Experience with ITIL best practices is advantageous.
• Certifications such as AWS Certified Solutions Architect or Azure Administrator Associate are highly desirable.

• Provide advanced technical support and troubleshooting for complex customer issues.
• Diagnose and resolve hardware, software, and network problems, with a focus on cloud environments.
• Serve as an escalation point for junior support engineers.
• Collaborate with R&D and product teams to identify and resolve product defects.
• Develop and maintain technical documentation, knowledge base articles, and support guides.
• Manage customer relationships and ensure a high level of customer satisfaction.
• Perform system monitoring, performance tuning, and proactive issue resolution.
• Participate in on-call rotation as required.
• Mentor and guide junior support engineers.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical support or systems administration.
• Strong expertise in cloud computing platforms (AWS, Azure, GCP).
• Proficiency in operating systems (Linux, Windows) and networking protocols (TCP/IP, DNS, HTTP).
• Excellent analytical and problem-solving skills.
• Strong customer service and communication skills.
• Experience with scripting languages (e.g., Python, Bash) is a plus.

• Providing Tier 2/3 technical support for our cloud-based SaaS products via multiple channels (email, chat, phone, ticketing system).
• Diagnosing, troubleshooting, and resolving complex technical issues related to platform performance, integration, and configuration.
• Collaborating closely with software development and QA teams to identify, reproduce, and resolve bugs.
• Developing and maintaining comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentoring and guiding junior support engineers, sharing expertise and best practices.
• Identifying trends in customer issues and providing feedback to product and engineering teams for continuous improvement.
• Managing customer escalations and ensuring timely and effective resolution of critical issues.
• Participating in on-call rotations to provide 24/7 support coverage as needed.
• Assisting with customer onboarding and training on technical aspects of the platform.
• Contributing to the continuous improvement of support processes and tools.

• Provide Tier 2 and Tier 3 technical support to clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure, applications, and services.
• Escalate unresolved issues to appropriate engineering teams, providing detailed information for resolution.
• Document technical solutions, create knowledge base articles, and contribute to user guides.
• Assist clients with product configurations, integrations, and best practices for cloud service utilization.
• Monitor system performance and proactively identify potential issues.
• Collaborate with development and operations teams to identify root causes of recurring problems and implement preventative measures.
• Provide timely and effective communication to clients regarding issue status and resolution.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through professional and efficient support.

• Proven experience (3+ years) in a technical support role, with a strong emphasis on cloud services.
• In-depth knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
• Proficiency in diagnosing and troubleshooting common cloud-related issues (networking, compute, storage, databases).
• Familiarity with operating systems (Linux/Windows), scripting (e.g., Python, Bash), and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
• Ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
• Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate) are a significant advantage.
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).

• Provide first-line and second-line technical support to end-users via phone, email, and a ticketing system.
• Diagnose and resolve technical issues related to cloud platforms (e.g., Microsoft 365, Google Workspace, AWS, Azure), including user accounts, permissions, and application functionality.
• Troubleshoot network connectivity, software installations, and hardware malfunctions.
• Escalate complex issues to senior technical staff or third-party vendors when necessary, ensuring timely resolution.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Conduct user training sessions on new software, features, and best practices for utilizing cloud services effectively.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Assist with the onboarding and offboarding of employees, ensuring all IT equipment and access are correctly set up and removed.
• Contribute to the continuous improvement of IT support processes and service delivery.

• Proven experience in a technical support or helpdesk role, preferably supporting cloud environments.
• Strong knowledge of operating systems (Windows, macOS) and common business applications.
• Familiarity with cloud computing concepts and platforms (e.g., SaaS, IaaS, PaaS).
• Excellent troubleshooting and problem-solving abilities.
• Exceptional communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Ability to work effectively both independently and as part of a team in a hybrid work model.