1,145 Cloud Support jobs in the United Kingdom

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.

We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.

This is an in-office role: Monday - Friday, 9 AM - 6 PM GMT / BST

Requirements

Qualifications for Cloud Support Engineer:

• Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
• Understanding of Google Workspace (admin experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana and DataDog )
• Strong troubleshooting and problem-solving skills in cloud environments.
• Understanding of cloud security and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python , Terraform ) is a plus.
• Excellent written communication and customer service skills.
• Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Role responsibilities

• Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
• Provide client support for Google Workspace
• Manage and respond to cloud incidents using incident.io , ensuring timely resolution.
• Use JIRA to log, track, and prioritize support tickets and workflow tasks.
• Monitor and maintain cloud infrastructure for performance, reliability, and security.
• Collaborate with teams to identify and implement solutions to technical challenges.
• Assist in deploying, configuring, and optimizing GCP resources.
• Create and maintain documentation for troubleshooting processes and best practices.
• Proactively identify opportunities to improve cloud environments and support processes.
• Support clients and stakeholders by providing clear communication and updates during incident resolution.
• Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.

Benefits

• Private Medical Insurance
• Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
• Professional development and advancement opportunities
• Pension
• Growth opportunities

Our client is a fast-growing IT solutions provider seeking a motivated and technically adept Technical Support Engineer to join their team. This role operates on a hybrid basis, combining remote work with essential on-site presence for specific team meetings and critical support activities. You will be responsible for providing first-line technical support to clients, diagnosing and resolving a wide range of IT issues, with a focus on cloud services. The ideal candidate will have a strong understanding of IT infrastructure, networking, and common software applications. You will be adept at troubleshooting, have excellent communication skills, and possess a customer-centric approach to problem-solving. This is a great opportunity to develop your career in IT support within a supportive and forward-thinking organisation.

Key Responsibilities:

• Provide efficient and effective technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate complex issues to senior support staff or relevant teams.
• Assist with the installation, configuration, and maintenance of IT systems, including cloud-based solutions (e.g., Microsoft 365, Azure).
• Manage user accounts and permissions.
• Document support activities, solutions, and knowledge base articles.
• Monitor IT systems for performance and security issues.
• Contribute to improving support processes and customer satisfaction.
• Provide basic training to users on IT best practices.

Qualifications and Experience:

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft 365 suite, and common business applications.
• Familiarity with cloud platforms (e.g., Azure, AWS) is highly desirable.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and a commitment to service excellence.
• Ability to manage time effectively and prioritize tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

This hybrid role is based in Stoke-on-Trent, Staffordshire, UK . Join a collaborative team and contribute to delivering excellent IT support services.

Our client is seeking a proactive and customer-focused Technical Support Specialist to join their growing team in Birmingham, West Midlands, UK . This role offers a hybrid working model, balancing office-based collaboration with remote flexibility. You will be instrumental in providing exceptional technical assistance to a diverse client base, resolving complex issues related to our client's cloud-based software solutions.

Key Responsibilities:

• Provide first and second-line technical support via phone, email, and chat, addressing user inquiries and resolving technical problems efficiently.
• Diagnose and troubleshoot software defects, connectivity issues, and user configuration errors.
• Escalate complex issues to senior support engineers or development teams when necessary, ensuring clear documentation and follow-up.
• Guide users through troubleshooting steps and provide clear, concise explanations of technical concepts.
• Maintain a high level of customer satisfaction by delivering timely and effective solutions.
• Develop and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
• Monitor system performance and identify potential issues proactively.
• Collaborate with cross-functional teams, including product development and customer success, to improve product functionality and user experience.
• Participate in team meetings, sharing insights and contributing to process improvements.
• Stay current with emerging technologies and industry best practices in cloud computing and IT support.

Qualifications:

• Proven experience in a technical support or helpdesk role, preferably supporting SaaS or cloud-based applications.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.
• Excellent troubleshooting and problem-solving skills with a logical and analytical approach.
• Outstanding communication and interpersonal skills, with the ability to communicate technical information clearly to both technical and non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
• A proactive attitude and a commitment to delivering excellent customer service.

Join a forward-thinking company in Birmingham, West Midlands, UK , and play a crucial role in ensuring our clients can fully leverage our cutting-edge cloud solutions.

We are looking for a highly skilled Technical Support Specialist to join our fully remote team, supporting our growing customer base from Edinburgh, Scotland, UK . In this critical role, you will be the first point of contact for customers experiencing technical issues with our cutting-edge cloud services. Your primary responsibility will be to provide timely, accurate, and effective technical assistance, ensuring a seamless and positive customer experience. This remote-first position demands strong problem-solving skills and a passion for helping others.

Your duties will include diagnosing and resolving a wide range of technical issues via phone, email, and chat. You will guide customers through troubleshooting steps, escalate complex problems to senior support tiers or development teams when necessary, and maintain detailed records of customer interactions and resolutions in our ticketing system. You will also contribute to the creation and maintenance of our knowledge base, developing clear and concise documentation to empower both customers and internal teams. Proactive communication with customers regarding issue status and resolution timelines is essential.

The ideal candidate will have a strong background in IT support, with specific experience in cloud technologies (e.g., AWS, Azure, Google Cloud) and network troubleshooting. Excellent communication and interpersonal skills are a must, as you will be interacting directly with customers from various technical backgrounds. A patient, empathetic, and customer-centric approach is paramount. Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is required. Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous. You should be highly organized, able to manage your time effectively, and comfortable working autonomously in a remote setting. This is a fantastic opportunity to grow your career in cloud technology support.

Overview

Infrastructure Cloud Support Analyst is required to join a financial services business in London. This is a permanent position, offering £80,000 to £85,000 as a base salary. This role will be 2 days on site.nResponsibilities

Support AWS Cloud hosted environmentsnWork with Infrastructure as Code (Terraform) to manage resourcesnEnsure production services remain secure, resilient, and reliablenQualifications

Experience supporting AWS Cloud hosted environmentsnExperience with a programming language, preferably PythonnTerraform or Ansible experience would be beneficialnLocation

London, United KingdomnEmployment type

Full-time, Permanent

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We are seeking a motivated and customer-focused Media Cloud Support Analyst to join our dedicated team supporting critical cloud media operations. This entry-level role is perfect for an individual passionate about technology and eager to build a career in the rapidly growing field of cloud services for the media, broadcast, publishing, post-production, gaming, and luxury brand industries. Working in a 24/7 shift pattern within a hybrid model (mix of office and home-based work), you will be the first point of contact for technical support requests, ensuring the smooth operation of services built on platforms like AWS, IBM Cloud, and Google Cloud Platform and playing a key role in our Incident Management process . This position emphasises learning and development, including active participation in documentation upkeep and planned maintenance, offering a clear pathway for career progression towards a Media Cloud Support Engineer role through structured training and hands-on experience. Key Responsibilities Provide timely and professional 1st line technical support to clients via ticketing system and email addressing issues related to cloud media services. Monitor cloud infrastructure health, performance dashboards, and alerting systems to proactively identify potential issues. Actively participate in the Incident Management process by accurately logging, categorizing, prioritizing, and managing support incidents and service requests according to defined procedures and Service Level Agreements (SLAs). Troubleshoot basic technical issues related to cloud storage (S3), file transfer (Aspera, Signiant etc.), Media Asset Management (MAM), and related SaaS applications, following documented standard operating procedures (SOPs) within defined timeframes. Escalate complex technical issues promptly and clearly to 2nd line support (Media Cloud Support Engineers) or vendor support teams, providing detailed diagnostic information. Participate in incident response activities as required, potentially joining technical bridge calls and contributing to post-incident reviews to help identify root causes and preventative actions. Communicate effectively with clients, providing regular updates on incident status and resolution progress. Assist senior engineers with basic system administration tasks, checks, and support the execution of planned maintenance activities under supervision, adhering to change control processes. Contribute actively to the upkeep of technical documentation, including maintaining and updating internal knowledge base articles, reviewing existing documentation for accuracy, and identifying areas for improvement. Participate actively in the 24/7 shift rota to ensure continuous operational support coverage. Engage fully with company-provided training programs to develop skills in cloud platforms (AWS, IBM Cloud, GCP), media technologies, Incident Management, and support best practices. Collaborate effectively with team members across support, engineering, and customer success departments. Essential Skills & Attributes A strong interest in technology, particularly cloud computing and the media industry. Excellent communication skills, both written and verbal, with a clear and professional manner. Customer service-oriented mindset with patience and empathy. Good analytical and problem-solving abilities. Ability to follow instructions and documented procedures accurately. Detail-oriented approach to logging information and tracking issues. Ability to work effectively both independently and as part of a collaborative team. Reliability and commitment to working a 24/7 shift pattern, including nights, weekends, and holidays. Eagerness and aptitude to learn new technologies and processes quickly. Basic understanding of IT concepts (e.g., operating systems, networking fundamentals). Desirable Skills (Advantageous but not essential) Previous experience in a customer support, helpdesk, or technical support role. Basic familiarity with Linux command line. Awareness of cloud computing concepts (AWS, GCP, Azure, IBM Cloud). Familiarity with ticketing systems (e.g., JIRA Service Desk, Zendesk, ServiceNow). Exposure to or interest in media technologies (file transfer, MAM, transcoding) Understanding of ITIL concepts (Incident Management) is beneficial. What We Offer A structured training program designed to build your technical expertise in media cloud technologies and support processes. A clear career path with potential progression to a Media Cloud Support Engineer role. Exposure to cutting-edge cloud platforms and SaaS applications used by major media, broadcast, gaming, and luxury brands. A supportive and collaborative team environment. Hybrid working model (Office based in London/Home). Opportunity to gain valuable industry certifications (e.g., AWS Certified Cloud Practitioner, IBM Cloud Advocate) List of Accountabilities: Media Cloud Support Analyst The Media Cloud Support Analyst is accountable for: 1st Line Resolution: Providing effective first-line technical support and troubleshooting for client issues related to managed cloud media services, aiming for first-contact resolution where possible using SOPs. System Monitoring: Actively monitoring system alerts, dashboards, and performance indicators, responding appropriately to potential issues as per guidelines. Incident Management Process Adherence: Following the formal Incident Management process for logging, prioritizing, managing, and reporting on support incidents and service requests, ensuring adherence to SLAs. Escalation Management: Identifying issues requiring escalation and ensuring they are promptly and accurately escalated to the appropriate senior engineer or vendor, including all necessary diagnostic information. Client Communication: Keeping clients informed about the status and progress of their reported incidents in a clear, concise, and timely manner. Shift Coverage: Adhering reliably to the 24/7 shift schedule to ensure continuous operational support for critical client services. Procedure Adherence: Consistently following documented standard operating procedures (SOPs) for troubleshooting, support tasks, Incident Management, and escalations. Documentation Maintenance: Actively contributing to the accuracy, relevance, and completeness of technical support documentation, including knowledge base articles and standard operating procedures, by updating, reviewing, and identifying gaps. Planned Maintenance Support: Assisting with the preparation for and execution of scheduled maintenance activities according to defined procedures and change management processes, under supervision. Incident Response Contribution: Contributing effectively during major incidents as directed, potentially participating in technical bridges and assisting with post-incident follow-up actions and documentation. Training & Development: Actively participating in and completing assigned training modules and activities to develop the required technical skills and knowledge for the role and future progression. Team Collaboration: Working cooperatively with colleagues in the support and engineering teams to share information, resolve issues, and maintain a positive working environment. Important info to note - There will be 7 x 11.5 shifts per fortnight = 80.5 hours over 14 days. So equivalent of a 40.25 hour working week. The two shift times are DAY: 07:00 - 18:30 and NIGHT: 19:30 - 07:00 so you must be willing to work both of these shifts. The role will be mostly remote, with between 2-6 office days per month (dependant on experience, client requirements).

Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers' technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?
· First and foremost this is a customer support role - in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
· AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.
· You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their award-winning customer service team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be the primary point of contact for customers experiencing technical issues with our client's innovative cloud-based software solutions. This role demands a deep understanding of IT infrastructure, network protocols, and cloud computing principles, coupled with exceptional problem-solving abilities and a passion for delivering outstanding customer experiences. You will be responsible for diagnosing complex technical problems, providing clear and concise solutions, and escalating issues to development teams when necessary. This involves meticulous troubleshooting, deep-dive analysis of logs and system performance, and guiding customers through resolution steps via phone, email, and remote access tools. You will also play a crucial role in documenting technical issues and solutions, contributing to our client's comprehensive knowledge base, and identifying trends to proactively improve product stability and user experience. Collaboration with internal teams, including engineering, product management, and sales, will be essential to ensure customer satisfaction and drive product improvements. The ideal candidate thrives in a fast-paced, remote environment, demonstrating excellent time management, self-discipline, and the ability to communicate technical concepts effectively to a diverse customer base. Our client is dedicated to providing a supportive and collaborative remote culture, offering extensive training and opportunities for professional growth. If you are a customer-centric technical expert looking for a challenging and rewarding remote career opportunity, we want to hear from you.

Responsibilities:

• Provide advanced technical support to customers via multiple channels (phone, email, chat, remote sessions).
• Diagnose, troubleshoot, and resolve complex technical issues related to cloud software and infrastructure.
• Analyze system logs, performance metrics, and user configurations to identify root causes of problems.
• Escalate unresolved issues to appropriate internal teams, providing detailed diagnostic information.
• Create and maintain comprehensive documentation, including troubleshooting guides and FAQs.
• Identify and report recurring issues and product defects to the development team.
• Assist in the training and mentoring of junior support staff.
• Contribute to the continuous improvement of support processes and customer service standards.
• Collaborate with engineering and product teams to provide feedback on product functionality and user experience.
• Manage customer relationships, ensuring high levels of satisfaction and retention.

Qualifications:

• Proven experience in a technical support or helpdesk role, with a focus on cloud technologies.
• Strong understanding of operating systems (Windows, Linux), networking (TCP/IP, DNS, VPN), and cloud platforms (AWS, Azure, GCP).
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Excellent analytical and problem-solving skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ITIL best practices is advantageous.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

This is a fantastic opportunity to join a leading tech company. The role is fully remote, servicing clients across the UK. While we are located in **Oxford, Oxfordshire, UK**, this position is exclusively remote.

Our client, a rapidly growing technology firm specialising in cloud solutions, is seeking a highly skilled and experienced Lead Technical Support Engineer to spearhead their remote customer support operations. This role demands a proactive individual with deep expertise in cloud infrastructure, networking, and troubleshooting complex technical issues across a variety of platforms. You will be the primary point of escalation for challenging support tickets, providing in-depth analysis and resolution to ensure minimal disruption for our enterprise clients.

As a fully remote position, you will be expected to manage your time effectively, maintain clear and consistent communication with clients and internal teams, and contribute to building a robust knowledge base. You will be responsible for mentoring junior support engineers, developing support processes, and identifying recurring issues to drive product improvements. A strong understanding of SaaS environments, virtualisation technologies (e.g., VMware, Hyper-V), and containerisation (e.g., Docker, Kubernetes) is essential. Your ability to diagnose intricate system failures, provide clear technical guidance, and maintain high levels of customer satisfaction will be key to your success.

Responsibilities:

• Provide expert-level technical support for cloud-based services and applications.
• Serve as the primary escalation point for complex technical issues encountered by customers.
• Diagnose and resolve intricate hardware, software, and network problems.
• Document troubleshooting steps, solutions, and client interactions accurately in the ticketing system.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Mentor and guide junior technical support engineers, fostering their professional development.
• Analyse support trends and recurring issues to identify root causes and recommend product enhancements.
• Collaborate with engineering and product teams to resolve bugs and improve service offerings.
• Ensure timely and effective resolution of all customer support requests, maintaining high satisfaction rates.
• Participate in on-call rotation for urgent support needs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 7 years of experience in technical support, with at least 3 years in a lead or senior role focused on cloud technologies.
• Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking concepts (TCP/IP, DNS, VPNs, firewalls).
• Proficiency in troubleshooting operating systems (Windows Server, Linux).
• Experience with virtualisation and containerisation technologies.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proven ability to manage time effectively and work independently in a remote setting.
• Customer-centric approach with a strong commitment to service excellence.

This is a critical remote role that offers the opportunity to shape the technical support experience for clients globally, serving customers from our operations centre based in Bristol, South West England, UK .