2,852 Cloud Support Engineer jobs in the United Kingdom

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.

We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. In this role, you’ll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You’ll use tools like incident.io and JIRA to manage and resolve support requests efficiently.

This is an in-office role: Monday - Friday, 9 AM - 6 PM GMT / BST

Requirements

Qualifications for Cloud Support Engineer:

• Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!)
• Understanding of Google Workspace (admin experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana and DataDog )
• Strong troubleshooting and problem-solving skills in cloud environments.
• Understanding of cloud security and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python , Terraform ) is a plus.
• Excellent written communication and customer service skills.
• Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Role responsibilities

• Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
• Provide client support for Google Workspace
• Manage and respond to cloud incidents using incident.io , ensuring timely resolution.
• Use JIRA to log, track, and prioritize support tickets and workflow tasks.
• Monitor and maintain cloud infrastructure for performance, reliability, and security.
• Collaborate with teams to identify and implement solutions to technical challenges.
• Assist in deploying, configuring, and optimizing GCP resources.
• Create and maintain documentation for troubleshooting processes and best practices.
• Proactively identify opportunities to improve cloud environments and support processes.
• Support clients and stakeholders by providing clear communication and updates during incident resolution.
• Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.

Benefits

• Private Medical Insurance
• Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
• Professional development and advancement opportunities
• Pension
• Growth opportunities

Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers' technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?
· First and foremost this is a customer support role - in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
· AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.
· You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in software development, or experience in technical support
- Experience troubleshooting and debugging technical systems
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our client, a dynamic and growing SaaS company, is looking for a highly skilled Senior Cloud Support Engineer to join their fully remote, world-class IT Service Desk team. In this crucial role, you will be the first line of defense for our clients, providing expert technical support for our suite of cloud-based applications. You will troubleshoot complex issues, diagnose system malfunctions, and implement effective solutions to ensure seamless user experience. This position requires a deep understanding of cloud infrastructure, networking principles, and common operating systems (Windows, macOS, Linux). Your responsibilities will include responding to support tickets, managing incidents, and escalating unresolved issues to higher-level support teams. You will document solutions, create knowledge base articles, and contribute to the continuous improvement of our support processes. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A customer-centric approach and a passion for problem-solving are essential. You will be a key player in maintaining high levels of customer satisfaction and ensuring the reliability of our services. This role offers an excellent opportunity to work with cutting-edge cloud technologies and contribute to the success of a thriving remote-first organization. We are seeking individuals with a proven track record in technical support, particularly within a cloud environment. Experience with ITIL best practices and service management frameworks is highly desirable. You will be involved in monitoring system performance, identifying potential issues before they impact users, and implementing proactive solutions. The ability to work independently, manage your time effectively, and collaborate with a distributed team is crucial. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or CompTIA Cloud+ are a significant advantage. This is a challenging yet rewarding role for a motivated individual eager to advance their career in cloud support and IT service management. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required.

Our client is a rapidly growing technology firm specializing in cloud-based solutions and is actively seeking a highly skilled Technical Support Engineer to join their distributed team. This is a fully remote position, providing the flexibility to work from home anywhere in the UK. You will be the frontline of technical assistance for our diverse client base, diagnosing and resolving complex issues related to our cloud platforms and services. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of cloud technologies (AWS, Azure, GCP), and a passion for delivering outstanding customer support.

Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support to clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure, applications, and services.
• Escalate unresolved issues to appropriate engineering teams, providing detailed information for resolution.
• Document technical solutions, create knowledge base articles, and contribute to user guides.
• Assist clients with product configurations, integrations, and best practices for cloud service utilization.
• Monitor system performance and proactively identify potential issues.
• Collaborate with development and operations teams to identify root causes of recurring problems and implement preventative measures.
• Provide timely and effective communication to clients regarding issue status and resolution.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through professional and efficient support.

Qualifications:

• Proven experience (3+ years) in a technical support role, with a strong emphasis on cloud services.
• In-depth knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
• Proficiency in diagnosing and troubleshooting common cloud-related issues (networking, compute, storage, databases).
• Familiarity with operating systems (Linux/Windows), scripting (e.g., Python, Bash), and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
• Ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
• Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate) are a significant advantage.
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).

This role is based in Bristol, South West England, UK but is a fully remote opportunity.

We are seeking a dedicated and skilled Technical Support Engineer to join our globally distributed, remote-first support team. In this vital role, you will be the first point of contact for clients experiencing technical challenges with our cutting-edge cloud infrastructure solutions. Your primary responsibility will be to provide timely, accurate, and empathetic technical assistance to a diverse user base. This involves troubleshooting complex issues related to server performance, network connectivity, software configurations, and user access. You will engage with customers via multiple channels, including live chat, email, and phone, meticulously documenting all interactions and resolutions in our ticketing system. The ideal candidate possesses a robust understanding of cloud computing principles (AWS, Azure, or GCP), operating systems (Linux/Windows), and networking fundamentals. Experience with scripting languages (e.g., Bash, Python) for automation and diagnostics is highly advantageous. You must have a proven ability to diagnose and resolve technical problems efficiently, often under pressure. Excellent communication and interpersonal skills are paramount, enabling you to explain technical concepts clearly to users with varying levels of expertise. This is a demanding role requiring strong problem-solving skills, meticulous attention to detail, and a commitment to customer satisfaction. We are looking for individuals who are proactive in identifying recurring issues and contributing to knowledge base articles and support documentation. A passion for technology and a desire to continuously learn and adapt to new systems are essential. You will work collaboratively with other support engineers, development teams, and system administrators to escalate complex issues and ensure swift resolution. This fully remote position requires you to manage your own schedule effectively and maintain high service levels independently. A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.

Our client is a fast-growing IT solutions provider seeking a motivated and technically adept Technical Support Engineer to join their team. This role operates on a hybrid basis, combining remote work with essential on-site presence for specific team meetings and critical support activities. You will be responsible for providing first-line technical support to clients, diagnosing and resolving a wide range of IT issues, with a focus on cloud services. The ideal candidate will have a strong understanding of IT infrastructure, networking, and common software applications. You will be adept at troubleshooting, have excellent communication skills, and possess a customer-centric approach to problem-solving. This is a great opportunity to develop your career in IT support within a supportive and forward-thinking organisation.

Key Responsibilities:

• Provide efficient and effective technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate complex issues to senior support staff or relevant teams.
• Assist with the installation, configuration, and maintenance of IT systems, including cloud-based solutions (e.g., Microsoft 365, Azure).
• Manage user accounts and permissions.
• Document support activities, solutions, and knowledge base articles.
• Monitor IT systems for performance and security issues.
• Contribute to improving support processes and customer satisfaction.
• Provide basic training to users on IT best practices.

Qualifications and Experience:

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft 365 suite, and common business applications.
• Familiarity with cloud platforms (e.g., Azure, AWS) is highly desirable.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and a commitment to service excellence.
• Ability to manage time effectively and prioritize tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

This hybrid role is based in Stoke-on-Trent, Staffordshire, UK . Join a collaborative team and contribute to delivering excellent IT support services.

Our client, a leading provider of cloud-based software solutions, is actively seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated, fully remote customer service and helpdesk team. In this critical role, you will be responsible for providing advanced technical assistance and solutions to a global customer base, ensuring their success with our cutting-edge platforms. You will act as a point of escalation for complex technical issues, troubleshoot intricate problems, and contribute to the continuous improvement of our support processes and documentation.

Key Responsibilities:

• Provide expert-level technical support for cloud-based software applications via multiple channels (email, phone, chat, remote sessions).
• Diagnose, troubleshoot, and resolve complex technical issues related to software functionality, integrations, and cloud infrastructure.
• Act as an escalation point for junior support staff, providing guidance and mentorship.
• Document technical solutions, create knowledge base articles, and develop training materials for both internal teams and customers.
• Collaborate with engineering and product teams to identify root causes of recurring issues and advocate for product improvements.
• Manage and prioritise incoming support requests, ensuring timely resolution and high customer satisfaction.
• Reproduce customer issues in a test environment to facilitate effective troubleshooting and debugging.
• Monitor system performance and proactively identify potential issues.
• Contribute to the development and implementation of support tools and processes.
• Participate in on-call rotation as needed to provide 24/7 support coverage.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a strong focus on cloud-based software.
• In-depth knowledge of cloud computing concepts (AWS, Azure, GCP), operating systems (Windows, Linux), and networking principles.
• Experience troubleshooting SaaS applications, APIs, and database technologies (SQL).
• Proficiency in scripting languages (e.g., Python, PowerShell) is a strong advantage.
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently, manage time effectively, and thrive in a fast-paced, remote environment.
• A customer-centric mindset with a commitment to delivering exceptional support.

This is an excellent opportunity for a seasoned technical support professional to contribute to a dynamic team and make a tangible difference in customer success. If you are passionate about technology and excel at solving challenging technical problems, we encourage you to apply.

Our client, a rapidly growing cloud services provider, is seeking a highly skilled Senior Technical Support Engineer to join their entirely remote customer service team. In this vital role, you will be responsible for providing expert-level technical assistance and troubleshooting for a diverse range of cloud-based products and services. You will act as a key point of contact for complex customer issues, leveraging your deep technical knowledge to resolve problems efficiently and effectively. This position requires excellent problem-solving skills, strong communication abilities, and a dedication to delivering outstanding customer experiences.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for cloud infrastructure and services via multiple channels (email, chat, phone).
• Diagnose, document, and resolve complex customer issues related to cloud platforms, applications, and integrations.
• Escalate unresolved issues to appropriate engineering or development teams, ensuring timely resolution.
• Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
• Proactively monitor system performance and identify potential issues before they impact customers.
• Assist in the development and implementation of support tools and processes.
• Train and mentor junior support engineers, sharing technical expertise.
• Collaborate with product and engineering teams to provide feedback on product improvements.
• Manage customer expectations and communicate technical solutions clearly and concisely.
• Ensure high levels of customer satisfaction and retention.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with a strong focus on cloud technologies (e.g., AWS, Azure, GCP).
• In-depth understanding of networking concepts (TCP/IP, DNS, HTTP/S), operating systems (Linux, Windows), and virtualization.
• Experience troubleshooting distributed systems, microservices, and containerization technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting languages (e.g., Python, Bash) for automation and diagnostics.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users.
• Demonstrated ability to work independently and manage time effectively in a remote environment.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
• Certifications in major cloud platforms are highly desirable.

This fully remote role offers a competitive salary, comprehensive benefits package, and the opportunity to grow with a leading innovator in the cloud space.

Our client, a rapidly growing technology firm, is seeking a Senior Technical Support Engineer specializing in cloud technologies to join their team. This hybrid role offers a balance of remote flexibility and in-office collaboration in **Milton Keynes, Buckinghamshire, UK**. You will be responsible for providing high-level technical support to enterprise clients, troubleshooting complex issues related to cloud infrastructure, applications, and services. The ideal candidate will possess extensive experience with major cloud platforms such as AWS, Azure, or GCP, including a strong understanding of networking, compute, storage, and database services. You should have a proven track record in diagnosing and resolving challenging technical problems in distributed systems. Responsibilities include managing customer escalations, developing in-depth technical documentation and knowledge base articles, identifying root causes of recurring issues, and working closely with engineering teams to implement permanent solutions. Experience with scripting languages (e.g., Python, Bash) for automation and troubleshooting is highly desirable. You will also be involved in training junior support staff and contributing to the continuous improvement of support processes and tools. Excellent communication and interpersonal skills are essential, as you will be interacting directly with clients, often in high-pressure situations. The ability to explain complex technical concepts clearly and concisely is paramount. This is an excellent opportunity to join a dynamic team, work with cutting-edge cloud technologies, and make a significant impact on customer satisfaction and retention. You will be part of a collaborative environment that values innovation and professional growth.