1,648 Cloud Support Roles jobs in the United Kingdom
Technical Support Specialist - Cloud Services
Posted today
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Job Description
Responsibilities:
- Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
- Provide clear and concise guidance to users on software applications and system configurations.
- Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
- Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
- Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
- Assist with system monitoring, performance tuning, and preventative maintenance tasks.
- Identify recurring technical problems and suggest improvements to products or support processes.
- Participate in training sessions to stay current with product updates and new technologies.
Qualifications:
- Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively both independently and as part of a team in a busy office environment.
- Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
Technical Support Engineer (Cloud Services)
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
- Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
- Investigate, document, and escalate critical issues to engineering and development teams.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
- Assist in the deployment and configuration of cloud solutions.
- Provide feedback to product management and engineering on recurring issues and potential improvements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure a high level of customer satisfaction through efficient and effective support.
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
- Customer-centric attitude with a commitment to providing excellent service.
Technical Support Specialist - Cloud Services
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
- Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
- Provide clear and concise technical guidance to end-users via phone, email, and chat.
- Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
- Document all support interactions, solutions, and knowledge base articles.
- Assist with user onboarding and provide training on cloud service functionalities.
- Monitor system performance and identify potential issues, proactively addressing them.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
- Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
- A proactive and customer-centric approach to problem-solving.
Technical Support Specialist - Cloud Services
Posted 3 days ago
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Job Description
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
- Identify recurring technical issues and proactively suggest improvements to products or processes.
- Monitor system performance and provide feedback on potential issues or enhancements.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
- Participate in training sessions to enhance product knowledge and support skills.
- Assist with user onboarding and training on our client's platform features.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
- Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- A proactive attitude and a passion for helping others.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Technical Support Engineer - Cloud Services
Posted 20 days ago
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Job Description
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to clients via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure, applications, and services.
- Escalate unresolved issues to appropriate engineering teams, providing detailed information for resolution.
- Document technical solutions, create knowledge base articles, and contribute to user guides.
- Assist clients with product configurations, integrations, and best practices for cloud service utilization.
- Monitor system performance and proactively identify potential issues.
- Collaborate with development and operations teams to identify root causes of recurring problems and implement preventative measures.
- Provide timely and effective communication to clients regarding issue status and resolution.
- Contribute to the continuous improvement of support processes and tools.
- Maintain a high level of customer satisfaction through professional and efficient support.
Qualifications:
- Proven experience (3+ years) in a technical support role, with a strong emphasis on cloud services.
- In-depth knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
- Proficiency in diagnosing and troubleshooting common cloud-related issues (networking, compute, storage, databases).
- Familiarity with operating systems (Linux/Windows), scripting (e.g., Python, Bash), and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
- Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate) are a significant advantage.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
This role is based in Bristol, South West England, UK but is a fully remote opportunity.
Senior Technical Support Engineer (Cloud Services)
Posted today
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Job Description
Key responsibilities include responding to escalated support tickets, conducting in-depth root cause analysis, and implementing effective solutions in a timely manner. You will collaborate closely with engineering and product development teams to identify and report bugs, suggest product enhancements, and contribute to knowledge base articles and internal documentation. This role also involves proactively monitoring system performance, identifying potential issues before they impact clients, and developing preventative measures. You will guide and mentor junior support engineers, sharing your expertise and fostering a culture of continuous learning and problem-solving within the remote team. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users via various remote channels.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 6 years of experience in technical support, with a significant focus on cloud technologies (e.g., AWS, Azure, GCP). Proven experience with troubleshooting complex network issues, operating systems (Windows/Linux), and database technologies is required. Strong analytical and problem-solving skills, along with a passion for customer service, are paramount. You should be adept at managing multiple priorities in a fast-paced remote environment and possess excellent written and verbal communication skills. Experience with scripting languages (e.g., Python, Bash) for automation is a plus. This is an excellent opportunity to leverage your technical expertise and provide critical support to clients globally, all from the comfort of your home office. Join our client and be at the forefront of innovative cloud support.
Senior Technical Support Specialist - Cloud Services
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support for cloud-based services and applications.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritise incoming support requests via ticketing system.
- Document technical solutions and contribute to the internal knowledge base.
- Collaborate with engineering teams to identify and fix software bugs.
- Assist clients with configuration, deployment, and integration of cloud services.
- Perform root cause analysis for recurring technical problems.
- Maintain excellent customer service standards and client communication.
- Stay current with cloud technologies and industry best practices.
- Minimum 5 years of experience in technical support, with a focus on cloud computing.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, GCP).
- Proficiency in troubleshooting Windows Server and Linux environments.
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent analytical, problem-solving, and debugging skills.
- Exceptional communication and customer service abilities.
- Ability to work effectively in a hybrid work setting.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified SysOps Administrator) are desirable.
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Senior Technical Support Engineer - Cloud Services
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to enterprise customers via phone, email, and chat, addressing complex issues related to cloud infrastructure, applications, and services.
- Diagnose, troubleshoot, and resolve intricate technical problems, including performance issues, connectivity problems, and application errors.
- Serve as a technical escalation point for junior support engineers, providing guidance and mentorship.
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Identify recurring issues and collaborate with engineering teams to implement long-term solutions and product improvements.
- Monitor system performance and proactively identify potential issues before they impact customers.
- Conduct root cause analysis for critical incidents and provide detailed reports to management and customers.
- Manage customer expectations effectively and ensure timely resolution of support tickets.
- Stay current with the latest cloud technologies, industry trends, and best practices in technical support.
- Contribute to the continuous improvement of support processes and tools.
- Assist with the onboarding and training of new support team members.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or system administration, with a strong focus on cloud environments.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud Platform).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, VPNs).
- Experience with Linux/Unix and Windows operating systems administration.
- Proficiency in scripting languages such as Python, Bash, or PowerShell is highly desirable.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are advantageous.
Senior Technical Support Engineer - Cloud Services
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support for cloud services and infrastructure.
- Diagnose and resolve complex hardware, software, and network issues.
- Escalate and manage technical issues with engineering and development teams.
- Develop and maintain technical documentation, including knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with customers to ensure timely and effective resolution of support requests.
- Participate in on-call rotation for critical support issues.
- Contribute to the continuous improvement of support processes and tools.
- Proven experience in a Senior Technical Support or System Administration role.
- Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in Linux and/or Windows Server administration.
- Experience with scripting languages (Python, Bash) and networking concepts.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong customer service and communication abilities.
- Relevant cloud certifications are highly desirable.
- Experience working in a hybrid support model.
Senior Technical Support Engineer - Cloud Services
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support for cloud-based services.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Manage and prioritize escalated support tickets.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor and train junior technical support staff.
- Identify recurring issues and recommend proactive solutions.
- Communicate technical solutions clearly to customers and internal teams.
- Collaborate with engineering teams to resolve product defects.
- Ensure timely and effective resolution of customer inquiries.
- BSc in Computer Science, IT, or equivalent experience.
- Minimum 4 years in technical support or system administration.
- Strong knowledge of cloud computing concepts (AWS, Azure, GCP).
- Proficiency in Windows Server and Linux operating systems.
- Excellent understanding of networking protocols and security.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Strong analytical and problem-solving skills.
- Excellent customer service and communication abilities.
- Relevant IT certifications are a plus.