1,648 Cloud Support Roles jobs in the United Kingdom
Technical Support Specialist - Cloud Services
DE1 1GN Derby, East Midlands
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based IT solutions, is seeking a dedicated and technically adept Technical Support Specialist to join their customer service team. Based in our Derby office, you will be the first point of contact for clients experiencing technical issues with our suite of cloud services. Your primary role will be to provide timely and effective troubleshooting, diagnosing and resolving hardware, software, and network-related problems. The ideal candidate possesses exceptional communication skills, a strong understanding of IT infrastructure, and a genuine passion for helping customers overcome technical challenges. You will work collaboratively with senior engineers and product teams to ensure a seamless customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
Responsibilities:
- Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
- Provide clear and concise guidance to users on software applications and system configurations.
- Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
- Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
- Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
- Assist with system monitoring, performance tuning, and preventative maintenance tasks.
- Identify recurring technical problems and suggest improvements to products or support processes.
- Participate in training sessions to stay current with product updates and new technologies.
Qualifications:
- Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively both independently and as part of a team in a busy office environment.
- Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer (Cloud Services)
CB2 1AA Cambridge, Eastern
£40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to join their fully remote team, supporting their cutting-edge cloud services. This role is vital in providing high-level technical assistance to customers, resolving complex infrastructure and application issues, and contributing to the stability and performance of their cloud platform. The ideal candidate will possess a strong background in cloud technologies and a passion for troubleshooting and problem-solving.
Key Responsibilities:
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
Key Responsibilities:
- Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
- Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
- Investigate, document, and escalate critical issues to engineering and development teams.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
- Assist in the deployment and configuration of cloud solutions.
- Provide feedback to product management and engineering on recurring issues and potential improvements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure a high level of customer satisfaction through efficient and effective support.
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
- Customer-centric attitude with a commitment to providing excellent service.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist - Cloud Services
BN1 1AG East Sussex, South East
£32000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team, focusing on cloud services and infrastructure. This role offers a hybrid working arrangement, blending remote flexibility with essential in-office collaboration sessions. You will be the primary point of contact for clients experiencing technical issues with our cloud platforms, providing expert assistance, timely resolutions, and ensuring a seamless user experience.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
- Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
- Provide clear and concise technical guidance to end-users via phone, email, and chat.
- Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
- Document all support interactions, solutions, and knowledge base articles.
- Assist with user onboarding and provide training on cloud service functionalities.
- Monitor system performance and identify potential issues, proactively addressing them.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
- Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
- A proactive and customer-centric approach to problem-solving.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist - Cloud Services
SW1A 0AA London, London
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, allowing you to provide expert technical assistance to users from anywhere within the UK. You will be the first line of support for a range of cloud-based services, troubleshooting complex issues and ensuring a seamless user experience. Your dedication to problem-solving and excellent communication skills will be key to success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
- Identify recurring technical issues and proactively suggest improvements to products or processes.
- Monitor system performance and provide feedback on potential issues or enhancements.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
- Participate in training sessions to enhance product knowledge and support skills.
- Assist with user onboarding and training on our client's platform features.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
- Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- A proactive attitude and a passion for helping others.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer - Cloud Services
BS1 4DQ Bristol, South West
£40000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm specializing in cloud-based solutions and is actively seeking a highly skilled Technical Support Engineer to join their distributed team. This is a fully remote position, providing the flexibility to work from home anywhere in the UK. You will be the frontline of technical assistance for our diverse client base, diagnosing and resolving complex issues related to our cloud platforms and services. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of cloud technologies (AWS, Azure, GCP), and a passion for delivering outstanding customer support.
Key Responsibilities:
Qualifications:
This role is based in Bristol, South West England, UK but is a fully remote opportunity.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to clients via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure, applications, and services.
- Escalate unresolved issues to appropriate engineering teams, providing detailed information for resolution.
- Document technical solutions, create knowledge base articles, and contribute to user guides.
- Assist clients with product configurations, integrations, and best practices for cloud service utilization.
- Monitor system performance and proactively identify potential issues.
- Collaborate with development and operations teams to identify root causes of recurring problems and implement preventative measures.
- Provide timely and effective communication to clients regarding issue status and resolution.
- Contribute to the continuous improvement of support processes and tools.
- Maintain a high level of customer satisfaction through professional and efficient support.
Qualifications:
- Proven experience (3+ years) in a technical support role, with a strong emphasis on cloud services.
- In-depth knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
- Proficiency in diagnosing and troubleshooting common cloud-related issues (networking, compute, storage, databases).
- Familiarity with operating systems (Linux/Windows), scripting (e.g., Python, Bash), and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
- Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate) are a significant advantage.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
This role is based in Bristol, South West England, UK but is a fully remote opportunity.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer (Cloud Services)
WV1 1AA Wolverhampton, West Midlands
£55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote, customer-centric support team. In this vital role, you will provide advanced technical assistance and troubleshooting for complex cloud-based solutions, ensuring client satisfaction and operational excellence. You will be the primary point of contact for critical customer issues, diagnosing and resolving challenging technical problems across a range of services. This position requires a deep understanding of cloud infrastructure, networking, and software applications.
Key responsibilities include responding to escalated support tickets, conducting in-depth root cause analysis, and implementing effective solutions in a timely manner. You will collaborate closely with engineering and product development teams to identify and report bugs, suggest product enhancements, and contribute to knowledge base articles and internal documentation. This role also involves proactively monitoring system performance, identifying potential issues before they impact clients, and developing preventative measures. You will guide and mentor junior support engineers, sharing your expertise and fostering a culture of continuous learning and problem-solving within the remote team. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users via various remote channels.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 6 years of experience in technical support, with a significant focus on cloud technologies (e.g., AWS, Azure, GCP). Proven experience with troubleshooting complex network issues, operating systems (Windows/Linux), and database technologies is required. Strong analytical and problem-solving skills, along with a passion for customer service, are paramount. You should be adept at managing multiple priorities in a fast-paced remote environment and possess excellent written and verbal communication skills. Experience with scripting languages (e.g., Python, Bash) for automation is a plus. This is an excellent opportunity to leverage your technical expertise and provide critical support to clients globally, all from the comfort of your home office. Join our client and be at the forefront of innovative cloud support.
Key responsibilities include responding to escalated support tickets, conducting in-depth root cause analysis, and implementing effective solutions in a timely manner. You will collaborate closely with engineering and product development teams to identify and report bugs, suggest product enhancements, and contribute to knowledge base articles and internal documentation. This role also involves proactively monitoring system performance, identifying potential issues before they impact clients, and developing preventative measures. You will guide and mentor junior support engineers, sharing your expertise and fostering a culture of continuous learning and problem-solving within the remote team. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users via various remote channels.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 6 years of experience in technical support, with a significant focus on cloud technologies (e.g., AWS, Azure, GCP). Proven experience with troubleshooting complex network issues, operating systems (Windows/Linux), and database technologies is required. Strong analytical and problem-solving skills, along with a passion for customer service, are paramount. You should be adept at managing multiple priorities in a fast-paced remote environment and possess excellent written and verbal communication skills. Experience with scripting languages (e.g., Python, Bash) for automation is a plus. This is an excellent opportunity to leverage your technical expertise and provide critical support to clients globally, all from the comfort of your home office. Join our client and be at the forefront of innovative cloud support.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist - Cloud Services
SO14 0QY Southampton, South East
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist with expertise in cloud services to join their dedicated team in Southampton, Hampshire, UK . This role is crucial for ensuring the seamless operation and customer satisfaction of our advanced cloud-based solutions. You will be responsible for providing in-depth technical support to a diverse client base, troubleshooting complex issues related to cloud infrastructure, applications, and integrations. Your expertise will be vital in diagnosing and resolving software defects, network connectivity problems, and performance bottlenecks. This position requires a deep understanding of cloud platforms such as AWS, Azure, or GCP, alongside proficiency in various operating systems (Windows Server, Linux) and networking protocols. You will also be involved in managing support tickets, documenting solutions, and contributing to our knowledge base to empower both clients and internal teams. The ideal candidate will possess excellent analytical and problem-solving skills, with a calm and methodical approach to resolving technical challenges under pressure. Strong communication skills are essential for effectively explaining technical concepts to non-technical users and collaborating with development and engineering teams to address root causes of issues. This role operates on a hybrid model, offering a blend of in-office collaboration and remote flexibility. You will have the opportunity to work with cutting-edge technology and contribute to the continuous improvement of our service offerings. A commitment to delivering exceptional customer service and a passion for technology are key attributes we are looking for. This is an exciting opportunity to advance your career in a growing tech sector and be part of a supportive and innovative environment. We offer a competitive salary, comprehensive benefits, and excellent opportunities for professional development.
Responsibilities:
Responsibilities:
- Provide advanced technical support for cloud-based services and applications.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritise incoming support requests via ticketing system.
- Document technical solutions and contribute to the internal knowledge base.
- Collaborate with engineering teams to identify and fix software bugs.
- Assist clients with configuration, deployment, and integration of cloud services.
- Perform root cause analysis for recurring technical problems.
- Maintain excellent customer service standards and client communication.
- Stay current with cloud technologies and industry best practices.
- Minimum 5 years of experience in technical support, with a focus on cloud computing.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, GCP).
- Proficiency in troubleshooting Windows Server and Linux environments.
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent analytical, problem-solving, and debugging skills.
- Exceptional communication and customer service abilities.
- Ability to work effectively in a hybrid work setting.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified SysOps Administrator) are desirable.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Cloud support roles Jobs in United Kingdom !
6
Senior Technical Support Engineer - Cloud Services
SR1 2AY Sunderland, North East
£48000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative cloud-based solutions, is seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote global support team. This role is crucial for providing exceptional technical assistance and problem resolution to enterprise clients utilizing our advanced cloud platforms. You will be the frontline expert, diagnosing and resolving complex technical issues related to infrastructure, applications, and services hosted in the cloud. The ideal candidate will possess a deep understanding of cloud technologies (AWS, Azure, GCP), networking principles, operating systems, and scripting. You will also need excellent communication skills, a passion for customer service, and the ability to work autonomously in a fast-paced, remote environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to enterprise customers via phone, email, and chat, addressing complex issues related to cloud infrastructure, applications, and services.
- Diagnose, troubleshoot, and resolve intricate technical problems, including performance issues, connectivity problems, and application errors.
- Serve as a technical escalation point for junior support engineers, providing guidance and mentorship.
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Identify recurring issues and collaborate with engineering teams to implement long-term solutions and product improvements.
- Monitor system performance and proactively identify potential issues before they impact customers.
- Conduct root cause analysis for critical incidents and provide detailed reports to management and customers.
- Manage customer expectations effectively and ensure timely resolution of support tickets.
- Stay current with the latest cloud technologies, industry trends, and best practices in technical support.
- Contribute to the continuous improvement of support processes and tools.
- Assist with the onboarding and training of new support team members.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or system administration, with a strong focus on cloud environments.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud Platform).
- Strong understanding of networking concepts (TCP/IP, DNS, HTTP/S, VPNs).
- Experience with Linux/Unix and Windows operating systems administration.
- Proficiency in scripting languages such as Python, Bash, or PowerShell is highly desirable.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are advantageous.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer - Cloud Services
MK9 2EA Milton Keynes, South East
£45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a rapidly expanding technology firm and is looking for a highly skilled Senior Technical Support Engineer specializing in Cloud Services. This role, based in **Milton Keynes, Buckinghamshire, UK**, will be critical in providing advanced technical assistance and ensuring the seamless operation of our client's cloud-based platforms for a diverse enterprise customer base. You will be responsible for troubleshooting complex technical issues, diagnosing system failures, and implementing robust solutions for a wide array of cloud infrastructure and application problems. This includes deep dives into issues related to virtualisation, containerisation, networking, databases, and SaaS applications. The successful candidate will act as a point of escalation for challenging support tickets, collaborating with engineering and development teams to identify root causes and implement permanent fixes. Proactive system monitoring, performance tuning, and contributing to the development of knowledge base articles and support documentation are also key aspects of the role. This hybrid position allows for a blend of in-office collaboration and remote flexibility, offering a dynamic work environment. The ideal candidate will possess a strong technical background in cloud computing environments (AWS, Azure, GCP), operating systems (Linux/Windows), scripting languages (e.g., Python, Bash), and networking protocols. Excellent problem-solving abilities, a customer-centric mindset, and exceptional communication skills, both written and verbal, are essential. You must be able to explain technical concepts clearly to both technical and non-technical audiences. A proven track record in technical support, system administration, or DevOps is required. Certifications in relevant cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are highly desirable. You will be joining a collaborative team focused on delivering outstanding technical support and ensuring customer satisfaction in a fast-paced, evolving technology landscape.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for cloud services and infrastructure.
- Diagnose and resolve complex hardware, software, and network issues.
- Escalate and manage technical issues with engineering and development teams.
- Develop and maintain technical documentation, including knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with customers to ensure timely and effective resolution of support requests.
- Participate in on-call rotation for critical support issues.
- Contribute to the continuous improvement of support processes and tools.
- Proven experience in a Senior Technical Support or System Administration role.
- Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in Linux and/or Windows Server administration.
- Experience with scripting languages (Python, Bash) and networking concepts.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong customer service and communication abilities.
- Relevant cloud certifications are highly desirable.
- Experience working in a hybrid support model.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer - Cloud Services
BD1 1AA Bradford, Yorkshire and the Humber
£38000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of cloud-based solutions, is looking for an experienced Senior Technical Support Engineer to join their dedicated Helpdesk team in Bradford, West Yorkshire, UK . This role is crucial in ensuring our clients receive prompt, effective, and high-quality technical assistance for our suite of cloud services. As a Senior member of the team, you will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing in-depth technical guidance to both end-users and junior support staff. Your expertise will be vital in diagnosing and resolving issues related to network infrastructure, server configurations, application performance, and data management within cloud environments. You will also play a key role in developing and maintaining our knowledge base, creating detailed technical documentation, and identifying trends to proactively address potential problems. The successful candidate will possess excellent communication skills, the ability to explain technical concepts clearly to non-technical users, and a calm, methodical approach to problem-solving under pressure. A deep understanding of cloud computing principles (IaaS, PaaS, SaaS), operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common IT security practices is essential. Experience with virtualization technologies and scripting languages (e.g., PowerShell, Bash) would be advantageous. We are seeking a motivated individual who is passionate about technology and committed to delivering exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 4 years of experience in technical support or systems administration, is required. Certifications such as CompTIA Network+, Security+, AWS Certified Cloud Practitioner, or Microsoft Azure Fundamentals are highly desirable. You will be joining a supportive team environment where continuous learning and professional development are encouraged. This is an excellent opportunity to advance your career in a rapidly growing technology sector.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for cloud-based services.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Manage and prioritize escalated support tickets.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor and train junior technical support staff.
- Identify recurring issues and recommend proactive solutions.
- Communicate technical solutions clearly to customers and internal teams.
- Collaborate with engineering teams to resolve product defects.
- Ensure timely and effective resolution of customer inquiries.
- BSc in Computer Science, IT, or equivalent experience.
- Minimum 4 years in technical support or system administration.
- Strong knowledge of cloud computing concepts (AWS, Azure, GCP).
- Proficiency in Windows Server and Linux operating systems.
- Excellent understanding of networking protocols and security.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Strong analytical and problem-solving skills.
- Excellent customer service and communication abilities.
- Relevant IT certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
9