1,495 Cloud Support Roles jobs in the United Kingdom

Cloud Services Engineer
Manchester
Salary up to £65,000
Office-based, with 2 days a week of remote working

We’re delighted to be supporting a highly regarded Law Firm based in Manchester in their search for a talented Cloud Services Engineer to join their growing IT function. This is a fantastic opportunity to become part of a forward-thinking organisation that has embraced digital transformation and is investing heavily in its cloud-first strategy.

As a Cloud Services Engineer, you’ll play a central role in shaping, maintaining, and optimising the firm’s Microsoft Azure environment. From day one, you’ll be hands-on with a wide range of technologies—ensuring that their cloud and hosted systems remain secure, high-performing, and cost-efficient, while also contributing to innovative new projects.

What you’ll be doing:

• p>Designing and enhancing cloud solutions on Microsoft Azure (VMs, storage, networking, security, backup, disaster recovery).

• Monitoring, maintaining, and optimising the performance, availability, and scalability of cloud services.

• Automating and streamlining operations with PowerShell, Azure CLI, Azure DevOps, and Azure Monitor .

• Operating and improving the Azure Virtual Desktop (AVD) environment.

• Partnering with colleagues across IT to deliver resilient, secure, and compliant solutions that support the firm’s critical applications.

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What we’re looking for:

< i>

Proven experience with Microsoft Azure services and cloud engineering .

• Strong knowledge of automation tools and scripting (PowerShell, Azure CLI, DevOps pipelines).

• Hands-on expertise with Azure Virtual Desktop .

• A proactive mindset, with the ability to identify opportunities to improve efficiency, performance, and security.

Why join?

This is your chance to join a business that truly values its people and is committed to providing modern, cutting-edge solutions to support its teams. You’ll enjoy a collaborative and supportive culture, ongoing professional development, and the opportunity to work on projects that make a real impact.

If you’re passionate about cloud technology and eager to apply your skills in a professional services environment, we’d love to hear from you.

This role is based in Manchester and will allow for 2 days a week of remote work and pays a salary of up to £65,000. Please only apply if you are eligible to work in the UK. Unfortunately, our client is not able to offer visa sponsorship.

Cloud Services Engineer

Manchester

Salary up to £65,000

Office-based, with 2 days a week of remote working

Were delighted to be supporting a highly regarded Law Firm based in Manchester in their search for a talented Cloud Services Engineer to join their growing IT function. This is a fantastic opportunity to become part of a forward-thinking organisation that has embraced digital transformation and i.

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• Provide Tier 2 and Tier 3 technical support to clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure, applications, and services.
• Escalate unresolved issues to appropriate engineering teams, providing detailed information for resolution.
• Document technical solutions, create knowledge base articles, and contribute to user guides.
• Assist clients with product configurations, integrations, and best practices for cloud service utilization.
• Monitor system performance and proactively identify potential issues.
• Collaborate with development and operations teams to identify root causes of recurring problems and implement preventative measures.
• Provide timely and effective communication to clients regarding issue status and resolution.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through professional and efficient support.

• Proven experience (3+ years) in a technical support role, with a strong emphasis on cloud services.
• In-depth knowledge of at least one major cloud platform: AWS, Azure, or Google Cloud Platform.
• Proficiency in diagnosing and troubleshooting common cloud-related issues (networking, compute, storage, databases).
• Familiarity with operating systems (Linux/Windows), scripting (e.g., Python, Bash), and containerization technologies (e.g., Docker, Kubernetes) is highly desirable.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical users.
• Ability to manage multiple cases simultaneously and prioritize effectively in a fast-paced, remote environment.
• Relevant cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Administrator Associate) are a significant advantage.
• Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).

• Provide efficient and effective technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate complex issues to senior support staff or relevant teams.
• Assist with the installation, configuration, and maintenance of IT systems, including cloud-based solutions (e.g., Microsoft 365, Azure).
• Manage user accounts and permissions.
• Document support activities, solutions, and knowledge base articles.
• Monitor IT systems for performance and security issues.
• Contribute to improving support processes and customer satisfaction.
• Provide basic training to users on IT best practices.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft 365 suite, and common business applications.
• Familiarity with cloud platforms (e.g., Azure, AWS) is highly desirable.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and a commitment to service excellence.
• Ability to manage time effectively and prioritize tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

• Provide first and second-line technical support via phone, email, and chat, addressing user inquiries and resolving technical problems efficiently.
• Diagnose and troubleshoot software defects, connectivity issues, and user configuration errors.
• Escalate complex issues to senior support engineers or development teams when necessary, ensuring clear documentation and follow-up.
• Guide users through troubleshooting steps and provide clear, concise explanations of technical concepts.
• Maintain a high level of customer satisfaction by delivering timely and effective solutions.
• Develop and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
• Monitor system performance and identify potential issues proactively.
• Collaborate with cross-functional teams, including product development and customer success, to improve product functionality and user experience.
• Participate in team meetings, sharing insights and contributing to process improvements.
• Stay current with emerging technologies and industry best practices in cloud computing and IT support.

• Proven experience in a technical support or helpdesk role, preferably supporting SaaS or cloud-based applications.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.
• Excellent troubleshooting and problem-solving skills with a logical and analytical approach.
• Outstanding communication and interpersonal skills, with the ability to communicate technical information clearly to both technical and non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
• A proactive attitude and a commitment to delivering excellent customer service.

• Provide advanced technical support and troubleshooting for cloud services and related infrastructure.
• Analyze and resolve complex customer issues reported via ticketing systems, phone, or email.
• Identify, document, and track bugs and feature requests, escalating them to the appropriate development teams.
• Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and guide junior support engineers, sharing knowledge and best practices.
• Participate in on-call rotation to provide 24/7 support coverage as needed.
• Perform root cause analysis for recurring or critical issues.
• Collaborate with engineering, product, and sales teams to ensure customer satisfaction and product improvement.
• Proactively monitor system performance and identify potential issues.
• Contribute to the continuous improvement of support processes and tools.
• Provide feedback to product development teams based on customer interactions and technical findings.
• Effectively manage and prioritize multiple ongoing support cases in a fast-paced remote environment.
• Ensure timely and accurate resolution of customer issues, meeting or exceeding service level agreements (SLAs).

• Provide advanced technical support and troubleshooting for cloud-based services and infrastructure.
• Diagnose and resolve complex technical issues reported by clients, escalating when necessary.
• Analyze system performance, identify bottlenecks, and implement solutions for optimization.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and support guides.
• Collaborate with engineering and development teams to identify root causes of recurring issues and implement fixes.
• Guide clients through complex technical configurations and integrations.
• Proactively monitor systems and identify potential issues before they impact clients.
• Contribute to the improvement of support processes and tools.
• Train and mentor junior support staff.
• Respond to client inquiries via various channels (email, phone, chat) in a timely and professional manner.

• Proven experience as a Senior Technical Support Engineer or similar role, with a focus on cloud technologies.
• In-depth knowledge of cloud platforms (e.g., AWS, Azure, GCP) and related services.
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S), operating systems (Linux/Windows), and server administration.
• Experience with virtualization technologies and containerization (e.g., VMware, Docker, Kubernetes).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are highly desirable.
• Ability to manage multiple priorities and work effectively under pressure.
• Demonstrated ability to work independently and collaboratively in a remote team setting.

• Provide advanced technical support to enterprise clients experiencing issues with cloud services.
• Diagnose, troubleshoot, and resolve complex technical problems across various cloud platforms.
• Act as an escalation point for critical customer issues, ensuring rapid resolution.
• Collaborate effectively with engineering, development, and operations teams.
• Document technical solutions, procedures, and knowledge base articles.
• Monitor system performance and identify potential issues before they impact clients.
• Participate in on-call rotations to provide 24/7 support coverage.
• Mentor and guide junior technical support engineers.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Contribute to service improvement initiatives and process optimization.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in technical support, with a focus on cloud computing environments (AWS, Azure, or GCP).
• Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and virtualization.
• Proven ability to troubleshoot complex technical issues effectively.
• Excellent customer service and communication skills, both written and verbal.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Ability to work independently and as part of a team in a dynamic environment.
• Experience with ticketing systems (e.g., ServiceNow, Jira) is desirable.
• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly valued.
• Ability to manage multiple priorities and work under pressure.