474 Cloud Support Roles jobs in the United Kingdom

Cloud Services Engineer Manchester Salary up to £65,000 Office-based, with 2 days a week of remote working

Our client is a Manchester-based regional Law firm whose mission is to empower businesses with cutting-edge cloud technologies and AI-driven automation to enhance their operational efficiency and drive innovation.

Job Overview

We are seeking a highly skilled and motivated Cloud Services Engineer to join our clients dynamic team. The ideal candidate will have extensive experience with Azure Cloud. This role is critical in designing, implementing, and maintaining cloud-based solutions for our clients, as well as driving innovation within the organization.

Key Responsibilities

• Design, develop, and deploy scalable and secure cloud solutions using Azure Cloud services
li>Create and maintain automated workflows using Power Automate to streamline business processes
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
• Provide technical leadership and mentorship to junior team members
• Conduct regular system health checks and performance optimizations
• Troubleshoot and resolve complex technical issues in cloud environments
• Develop and maintain documentation for cloud architectures, processes, and best practices
• Participate in code reviews and ensure adherence to coding standards and best practices
• Implement and maintain robust security measures to protect cloud-based assets and data
• Collaborate with the DevOps team to implement CI/CD pipelines for cloud deployments

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in cloud engineering, with a strong focus on Azure Cloud
• Proven expertise in Azure services, including but not limited to:
  • Azure Virtual Machines
  • Azure Kubernetes Service (AKS)
  • Azure App Service
  • Azure Functions
  • Azure Storage
  • Azure SQL Database
  • Azure Active Directory
  • Azure Monitor and Azure Security Center

This role is based in Manchester and will allow for 2 days a week of remote work and pays a salary of up to £65,000. Please only apply if you are eligible to work in the UK. Unfortunately, our client is not able to offer visa sponsorship.

Prestigious opportunity for a Cloud Services Engineer with a pioneering market-leading organisation based in Manchester with hybrid working.

In this role, you will be responsible for designing, implementing, and maintaining cloud infrastructure and services that support our business operations. You will work across teams to ensure secure, scalable, and cost-effective cloud solutions, primarily with.

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Overview of the role  

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.  

We are now looking for a Cloud Services Analyst to join our team and help deliver comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance and contributing to the development of cutting-edge cloud solutions. 

What will you be doing? 

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure 

• Conduct cloud service enhancements through performance tuning and operational advancements 

• Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. 

• Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. 

• Provide focused troubleshooting and problem-solving for Azure platforms 

• Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution. 

Why you should apply? 

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. 

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.  

What are we looking for?  

• Current experience in a 2nd/3rd line support role within an MSP environment.  

• Solid experience in managing and optimising cloud services, particularly in Azure 

• AZ-104 Microsoft Azure Administrator certification 

• Understanding of ITIL 

• Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.  

• Competency in scripting languages such as PowerShell, Python & Shell to facilitate cloud automation 

• Practical understanding of system architecture, networking and administration 

• Excellent customer service skills & problem-solving skills  

• Experience and knowledge working with an ITSM tool.  

• Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.  

Practical stuff 

Where is the role based? 
This role can be remote with a monthly visit to our HQ in Pocklington (YO42)  

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process. 

What are the benefits? 
You can read about the benefits on offer here

• Provide advanced technical support to enterprise clients for cloud-based services and applications.
• Diagnose, troubleshoot, and resolve complex technical issues escalated from lower support tiers.
• Perform root cause analysis and implement effective long-term solutions.
• Develop and maintain comprehensive technical documentation and knowledge base articles.
• Mentor and guide junior technical support engineers.
• Collaborate with engineering and product development teams to identify and resolve product issues.
• Manage client escalations and ensure timely resolution within service level agreements (SLAs).
• Stay up-to-date with emerging cloud technologies and industry best practices.
• Contribute to the continuous improvement of support tools and processes.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with a focus on cloud computing or enterprise software.
• In-depth knowledge of cloud platforms (e.g., AWS, Azure, GCP) and related services.
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP), operating systems (Windows, Linux), and virtualization technologies.
• Excellent troubleshooting and analytical skills.
• Proficiency in scripting languages (e.g., Python, PowerShell) is a plus.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to work effectively in a hybrid work environment.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
• Must be eligible to work in the UK.

• HND/HNC or Bachelor's degree in Computer Science, IT, or a related field.
• Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on cloud services.
• In-depth knowledge of cloud platforms (AWS, Azure, GCP).
• Strong understanding of networking concepts (TCP/IP, DNS, firewalls).
• Proficiency in Windows and Linux operating systems.
• Experience with scripting languages (e.g., PowerShell, Python, Bash).
• Excellent troubleshooting and diagnostic skills.
• Exceptional customer service and communication abilities.
• Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner) are a plus.

• Lead, train, and mentor a team of technical support specialists, fostering a culture of exceptional customer service and technical excellence.
• Manage the day-to-day operations of the helpdesk, ensuring that all customer inquiries and issues are handled efficiently and professionally.
• Develop and implement support procedures and best practices to improve response times, resolution rates, and customer satisfaction.
• Act as a point of escalation for complex technical issues, providing expert troubleshooting and resolution.
• Monitor support ticket queues, assign tasks to team members, and ensure service level agreements (SLAs) are met.
• Collaborate with development and operations teams to identify recurring issues and implement long-term solutions.
• Maintain and update the knowledge base with troubleshooting guides, FAQs, and technical documentation.
• Analyze support metrics and trends to identify areas for improvement and report findings to management.
• Ensure the team is equipped with the necessary tools and training to effectively support our product suite, particularly our cloud-based services.
• Contribute to the strategic planning of the support function, identifying opportunities for automation and process optimization.
• Provide direct customer support when necessary, demonstrating leadership by example.

• Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or supervisory capacity.
• Strong knowledge of IT support principles, hardware, software, and operating systems (Windows, macOS, Linux).
• In-depth understanding of cloud computing concepts and services (e.g., AWS, Azure, Google Cloud).
• Experience with ticketing systems (e.g., Jira Service Management, Zendesk) and CRM software.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to train and motivate a team.
• Experience in creating and maintaining technical documentation and knowledge bases.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Cloud+) are a plus.
• Commitment to providing outstanding customer service.

• Provide advanced technical support for cloud-based platforms, SaaS applications, and related infrastructure.
• Diagnose and resolve complex technical issues escalated from first-level support, including performance, connectivity, and configuration problems.
• Investigate, troubleshoot, and document intricate software and hardware issues, identifying root causes and implementing permanent fixes.
• Collaborate with engineering and product development teams to report bugs, suggest product improvements, and contribute to knowledge base articles.
• Develop and maintain comprehensive technical documentation, troubleshooting guides, and FAQs.
• Act as a subject matter expert for specific cloud services and technologies.
• Manage customer relationships, ensuring high levels of satisfaction through clear communication and proactive problem-solving.
• Participate in an on-call rotation to provide 24/7 support coverage when necessary.
• Continuously update technical knowledge and skills to stay current with evolving technologies.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years focused on cloud environments (e.g., AWS, Azure, GCP).
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and virtualization technologies.
• Experience with scripting languages (e.g., Python, PowerShell) for automation and troubleshooting is highly desirable.
• Familiarity with database systems (e.g., SQL, NoSQL).
• Proven ability to troubleshoot complex technical issues methodically and efficiently.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong customer service orientation and a passion for helping others.
• Ability to work independently and manage time effectively in a fully remote setting.
• Certifications such as AWS Certified SysOps Administrator, Azure Administrator Associate, or similar are a strong advantage.

• Provide advanced technical support and troubleshooting for complex customer issues related to cloud platforms, applications, and services.
• Analyze, diagnose, and resolve software, hardware, and network issues reported by customers via phone, email, and ticketing systems.
• Escalate unresolved issues to higher-level support or engineering teams, providing detailed documentation and context.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Proactively monitor customer environments and identify potential issues before they impact service.
• Collaborate with engineering and product teams to provide feedback on product issues and feature enhancements.
• Guide and assist customers in the optimal use of our cloud services and solutions.
• Participate in on-call rotation to provide 24/7 support coverage.
• Train and mentor junior support engineers, sharing expertise and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Ensure timely and accurate resolution of customer tickets, meeting or exceeding service level agreements (SLAs).
• Identify trends in customer issues and report them to management for potential systemic improvements.
• Maintain a high level of customer satisfaction through professional and effective communication.
• Stay up-to-date with product updates, new features, and industry best practices in cloud technology.

• Proven experience as a Senior Technical Support Engineer, System Administrator, or similar role, preferably in a cloud-focused environment.
• In-depth knowledge of cloud computing concepts and platforms (e.g., AWS, Azure, GCP).
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and troubleshooting.
• Experience with operating systems (Linux/Windows), databases, and enterprise applications.
• Excellent analytical, problem-solving, and diagnostic skills.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a strong advantage.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.