8 Collection Agent jobs in the United Kingdom

Do you have experience working in a busy call centre?Do you have experience managing large call volumes?If so then this is the job for you!

Hours/Shift Pattern

• Rotating shifts between 8am and 6pm, with 5pm finish on a Friday
• If you opt for a 30 min lunch you would start 30 mins later unless on an early shift

Benefits:

• Uncapped monthly commission.
• Option of 30min or 60 min lunch agreed when you start
• Life Insurance
• Pension Contributions of 3% after 3 months
• 5 weeks holiday (they do have Xmas shut down)

Our client are a leading Debt Collection Agency and they're looking to expand their call centre team!They're looking for someone who has experience working within a busy call centre taking around 100 call per day.This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible.You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy.

You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's.

Apply today to avoid missing out on this phenomenal opportunity!

This is a full time position. OTE £50-70k +

An opportunity for a field based Vehicle Repossession Agent to work for one of the UKs leading asset recovery firms. You will be recovering vehicles across the UK on behalf of banks and financial services companies and delivering to nominated disposal locations, using single vehicle carriers. Collections involve a mix of pre contacted repossessions, volun.

WHJS1_UKTJ

If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you!

As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Glasgow area to meet client demand and maintain exceptionally high service standards to their clients.

WHJS1_UKTJ

Debt Collector Agent
Location: Leamington Spa
Salary: £25,180 – £28,500
Shift Pattern: Rotating schedule: 8:00am – 4:30pm, 8:30am – 5:00pm and 11:30am – 8:00pm. One Saturday every seven weeks (9:00am – 1:00pm). One Bank Holiday per year (time off in lieu provided for Saturday/Bank Holiday work)

Benefits

• 25 days annual leave (plus bank holidays)
• Private medical insurance
• Life assurance
• Company pension scheme (matched contributions up to 4.5%, rising to 7.5% after 2 years)
• Staff discounts with leading retailers
• Ongoing learning and development opportunities

About the Role of a Debt Collector Agent
As a Debt Collector Agent, you’ll be responsible for managing and recovering outstanding customer debt for an allocated portfolio. You’ll handle direct conversations with customers, liaise with third-party debt collection agencies (DCAs), and collaborate with colleagues to resolve complex cases. Your goal will be to achieve positive outcomes for both customers and the business.
Key Responsibilities a Debt Collector Agent

• Contact customers to resolve overdue accounts and agree on payment arrangements
• Manage challenging conversations with empathy and professionalism
• Liaise with DCAs and legal partners to support recovery processes
• Escalate complex or unresolved issues to appropriate teams
• Maintain accurate and up-to-date records of all interactions
• Spot early signs of payment concerns and flag them promptly
• Contribute ideas to improve debt recovery processes
• Report on performance metrics to your team lead

Requirements of a Debt Collector Agent

• Previous experience in debt collection and/or customer service
• Excellent verbal and written communication skills
• Strong objection-handling and negotiation ability
• Resilient, self-motivated, and organised approach
• Attention to detail with the ability to prioritise effectively
• Comfortable working to KPIs and performance targets
• A collaborative, team-focused attitude

• Familiarity with ERP systems (e.g., SAP)
• Experience with Salesforce
• Previous experience working in a debt collection team setting

INDL
 

Benefits

• Car allowance of £6000 per year (paid monthly)
• 3% Pension after 3 months
• Monthly commission (up to £290 per month)
• 33 days holiday including bank holidays holiday
• Christmas shutdo.

Benefits

• Car allowance of £6000 per year (paid monthly)
• 3% Pension after 3 months
• Monthly commission (up to £290 per month)
• 33 days holiday including bank holidays holiday
• Christmas shutdo.

Telephone Collections Agent / Debt Collector / Recovery Officer who has some previous experience in the credit industry with a polite and professional telephone manner and excellent negotiation skills, is required for a well-established commercial debt recovery consultancy, who work alongside numerous FTSE 100 companies and multinational corporations.

SALARY: £26,000 - £30,000 per annum (basic sala.

WHJS1_UKTJ