78 Collections Manager jobs in the United Kingdom

The opportunity

We have an opportunity for an experienced Collections Manager to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. 

We are looking to for a Collections Manager to join our Omni Capital Retail Finance business. Omni partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.

The Collections Manager will be responsible for managing Omni’s end to end collections process (consumer/retail finance), working closely with the Head of Operations to ensure Omni are delivering best in class service to our customers which drives the right customer outcomes and business needs. The role will include managing Omni’s external debt collection agency and debt sale partners, and leading a team of Collections Agents, to ensure strong recoveries metrics are achieved and requires someone passionate about collections management in a consumer finance setting.

This role will be based in our Basingstoke office 5 days a week. There will be some flexibility (in time) for some hybrid working, however this will be on an ad-hoc agreement, and the expectation should be that it is mainly an office-based role.  

What we are looking for in you…

What is important to us is that you have proven experience of managing a collections team in a regulated, contact centre environment (ideally 10+ FTE). You will have demonstrable experience of managing debt purchaser and debt collection agency relationships with a strong working knowledge of collections and arrears recoveries processes in relation to consumer credit. You should demonstrate confidence in managing customers in financial difficulty, including vulnerability and forbearance management. Your leadership skills will be excellent, having worked with multiple business stakeholders, influencing decisions and driving projects forward. You will have an understanding of complaints management (including the FOS), an understanding of contract and debt sale tender process management. There will be a requirement to manage external client relationships in this role therefore you should have strong communication and relationship building skills to thrive in this environment.

What is equally important is that you are target-driven with a strong focus on achieving positive customer outcomes. You should possess excellent planning, organisational skills, with the ability to make quick decisions and adapt to changing business needs. You will have knowledge of the Consumer Credit Act and related regulations in financial services to be successful in this role. Your style will be a flexible one, maintaining high standards under whilst under pressure, demonstrating professionalism and working collaboratively with both internal and external teams. You will need to be self-motivated, consistently striving to improve processes and create top-tier customer service teams.

What’s in it for you…

As well as a competitive salary (guide salary to £55,000, dependent on skills and experience), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

• Develop and implement comprehensive digital collection strategies, including acquisition, cataloging, preservation, and dissemination.
• Oversee the management of digital assets using a Digital Asset Management System (DAMS), ensuring metadata accuracy and adherence to standards.
• Lead digitization projects, managing workflows, quality control, and vendor relationships where applicable.
• Curate digital exhibitions, online interpretive content, and multimedia resources to engage diverse audiences.
• Conduct research into digital preservation best practices and implement robust archival strategies for digital objects.
• Manage user access and rights for digital collections, ensuring compliance with copyright and licensing agreements.
• Collaborate with internal teams (IT, marketing, education) and external partners to promote and utilize digital collections effectively.
• Stay informed about emerging digital technologies, trends in digital humanities, and evolving user expectations for online access.
• Mentor and guide junior curatorial and digital staff.
• Develop and manage budgets for digital collection projects and initiatives.
• Contribute to grant applications and fundraising efforts related to digital preservation and access.

• Master's degree in Art History, Museum Studies, Library Science, Archival Studies, Digital Humanities, or a related field.
• Minimum of 7 years of experience in collections management, digital curation, or archival work within a museum, gallery, library, or similar cultural institution.
• Proven experience with Digital Asset Management Systems (DAMS) and digital preservation standards (e.g., OAIS).
• Strong understanding of digitization workflows, metadata standards (e.g., Dublin Core, MODS), and copyright law.
• Demonstrated experience in curating online exhibitions and developing digital content for public engagement.
• Excellent research, analytical, and critical thinking skills.
• Proficiency in project management and budget oversight.
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively across departments.
• Familiarity with web technologies and content management systems is desirable.
• A passion for cultural heritage and making collections accessible to wider audiences.

• Curate and organize major exhibitions of digital and new media art, from concept development to installation and interpretation.
• Manage, research, and catalogue the institution's growing digital art collection, ensuring accurate metadata and archival standards.
• Develop strategies for the long-term preservation and accessibility of digital artworks, including file migration, emulation, and platform sustainability.
• Acquire new digital artworks through purchase, donation, and commission, aligning with the collection's strategic goals.
• Engage with artists, gallerists, critics, and academics to foster relationships and stay informed about contemporary practices.
• Develop exhibition texts, catalogue essays, and public programming related to digital art.
• Oversee the budget for exhibitions and collections management, ensuring responsible financial stewardship.
• Collaborate with education and public engagement teams to develop programs that enhance audience understanding of digital art.
• Supervise and mentor curatorial assistants and interns working on digital art projects.
• Advise on the technical infrastructure required for exhibiting and preserving digital art.
• Stay abreast of international trends, research, and discourse in digital art, media art, and related fields.
• Contribute to institutional strategic planning and fundraising efforts related to the digital art program.

• Master's degree or PhD in Art History, Curatorial Studies, Media Studies, or a related field, with a specialization in digital art or new media.
• Minimum of 6 years of experience in curating, collections management, or exhibition development within a museum or gallery setting.
• Proven track record of organizing significant exhibitions of digital art.
• In-depth knowledge of digital art history, theory, and practice, including established and emerging platforms and technologies.
• Familiarity with digital preservation standards, tools, and best practices.
• Excellent research, writing, and verbal communication skills.
• Strong project management and organizational abilities.
• Experience in building and managing collections, including acquisition and deaccessioning processes.
• Demonstrated ability to work collaboratively with diverse teams and stakeholders.
• Proficiency in collections management software and digital asset management systems.
• Experience with hybrid work models, balancing on-site and remote responsibilities effectively.

• Develop and implement digital archiving policies, procedures, and best practices.
• Manage the entire lifecycle of digital assets, including acquisition, ingest, organization, description, preservation, and access.
• Create and maintain detailed metadata records using relevant standards (e.g., Dublin Core, EAD, METS).
• Oversee the digital preservation infrastructure and ensure the long-term integrity and accessibility of digital content.
• Catalog and classify diverse digital materials, including images, videos, audio recordings, documents, and web content.
• Develop and manage user access controls and digital rights management systems.
• Collaborate with curators, researchers, and external partners to identify and acquire new digital materials.
• Design and manage digital exhibitions and online access platforms.
• Conduct regular audits of digital collections to ensure data integrity and identify risks.
• Provide training and guidance to team members and stakeholders on digital archiving best practices.
• Stay current with advancements in digital preservation, archival science, and relevant technologies.
• This position requires excellent remote communication and project management skills, supporting collections relevant to institutions and communities potentially connected to **Cambridge, Cambridgeshire, UK**, though the work is performed entirely remotely.

• Master's degree in Archival Science, Library Science, Information Management, or a related field with a specialization in digital archives.
• Minimum of 5 years of professional experience in digital archiving, digital preservation, or digital collections management.
• Proficiency with archival management software (e.g., Archivematica, Preservica) and digital asset management systems (DAMS).
• Strong knowledge of metadata standards (e.g., Dublin Core, MODS, EAD) and cataloging principles.
• Understanding of digital preservation strategies and file formats.
• Experience with various digital content types and their preservation challenges.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to articulate complex information clearly.
• Demonstrated ability to work independently and manage projects effectively in a remote setting.
• Familiarity with web technologies and databases is a plus.

• Develop and implement a strategic vision for the digital art collection, including acquisition policies and exhibition plans.
• Research, identify, and acquire significant digital artworks and artists for the collection.
• Manage the digital preservation and archiving of artworks, ensuring long-term accessibility and integrity.
• Curate and organize virtual exhibitions, online presentations, and digital programming initiatives.
• Collaborate with artists, technologists, and researchers to understand and contextualize digital art practices.
• Develop and deliver engaging interpretive materials, essays, and public programming related to the digital collection.
• Manage budgets related to acquisitions, digital preservation, and programming.
• Liaise with external partners, galleries, and institutions to foster collaborations and loans.
• Stay abreast of emerging trends, technologies, and critical discourse within the field of digital art.
• Oversee and mentor junior curatorial and collections staff involved in digital initiatives.

Finance Management Information Officer

Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week)

Pay Rate: £18.24 per hour

Location: Fully on-site, Bolton BL1

Role Summary:

We are seeking a proactive and detail-oriented Finance Management Information Officer to join our public sector finance team in Bolton. This career-grade role offers a clear development pathway, with responsibilities and pay increasing as you progress from Grade F to Grade G (part CCAB qualified). You'll play a key role in supporting budget holders, analysing financial performance, and contributing to strategic financial planning across the directorate.

Key Responsibilities:

Entry Level Duties:

• Assist in the preparation and maintenance of departmental budgets.
• Monitor specific service areas of the revenue budget to support financial control and performance review.
• Provide financial advice and support to budget holders across the department.
• Develop and deliver financial information including unit costs and budget monitoring reports.
• Support the preparation of final accounts and revenue budgets for designated areas.
• Collaborate with budget holders to agree allocations and monitoring data.
• Contribute to financial training development and delivery.
• Maintain effective communication with internal and external stakeholders.
• Support the development of IT-based financial systems.
• Attend management meetings as required.
• Undertake additional duties within the finance section as needed.

Advanced Duties (Part CCAB Qualified):

• Lead on budget preparation and maintenance for designated service areas.
• Work closely with budget managers to appraise projects for cost-effectiveness and value for money.
• Identify financial risks and support mitigation strategies.
• Take a lead role in delivering financial training across the department.
• Provide financial input into departmental initiatives and projects.
• Manage specific financial projects or developments.
• Prepare monthly budget monitoring reports aligned with corporate planning.
• Maintain strong communication and collaboration with budget holders and other departments.
• Drive improvements in financial systems and processes using IT tools.
• Support final account preparation and other strategic financial tasks.

Candidate Profile:

• Experience in public sector finance, budgeting, or management accounting.
• Strong analytical and communication skills.
• Proficiency in financial systems and Microsoft Excel.
• Ability to work collaboratively with stakeholders at all levels.
• Commitment to professional development (e.g., working towards CCAB qualification).

Benefits:

• Career progression opportunities.
• Training and development support.
• Pension scheme and other public sector benefits.
• Stable working hours and on-site team collaboration.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

The Consultancy Group are working with a global Retail brand with a rich heritage and a forward-looking mindset. As our Accounts Receivable Accountant, you will play an important role in ensuring the smooth running of daily cash and credit control processes, while developing your expertise in an international, fast-moving business environment.

Responsibilities

• Record and reconcile daily cash receipts, ensuring all cash transactions are accurately posted and aligned with related sales or return entries.
• Monitor and manage store cash balances, coordinate cash collections, maintain floats, and investigate discrepancies.
• Oversee gift card operations for both retail and e-commerce, including reconciliations for gift cards, store credits, and customer reward programs.
• Take responsibility for designated balance sheet accounts, ensuring timely and accurate reconciliations.
• Process and reconcile monthly department store settlements covering loyalty programs and e-commerce activities.
• Provide financial support for store openings and closures, ensuring smooth transitions.
• Contribute to credit control tasks by preparing customer invoices, uploading data to client portals, and allocating incoming payments.

What we are looking for

Knowledge:

• Strong grasp of accounting fundamentals, including double-entry bookkeeping and reconciliations.
• Familiarity with revenue recognition principles and cash-handling procedures in a retail environment.

Experience:

• 1–2 years of practical experience in an accounting or finance role (ideally within the retail sector).

Education:

• AAT qualification or a degree in accounting/finance preferred (though not essential).

Systems & Tools:

• Proficiency in Microsoft Office, with advanced Excel skills (e.g., pivot tables, XLOOKUPs, reconciliations).
• Knowledge of SAP or similar ERP systems considered advantageous.

Benefits

• Salary of £30,000–33,000
• Clothing allowance (taxable benefit)
• 50% discount including sale items (25% in outlets)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• Enhanced maternity and paternity pay

The Consultancy Group are working with a global Retail brand with a rich heritage and a forward-looking mindset. As our Accounts Receivable Accountant, you will play an important role in ensuring the smooth running of daily cash and credit control processes, while developing your expertise in an international, fast-moving business environment.

Responsibilities

• Record and reconcile daily cash receipts, ensuring all cash transactions are accurately posted and aligned with related sales or return entries.
• Monitor and manage store cash balances, coordinate cash collections, maintain floats, and investigate discrepancies.
• Oversee gift card operations for both retail and e-commerce, including reconciliations for gift cards, store credits, and customer reward programs.
• Take responsibility for designated balance sheet accounts, ensuring timely and accurate reconciliations.
• Process and reconcile monthly department store settlements covering loyalty programs and e-commerce activities.
• Provide financial support for store openings and closures, ensuring smooth transitions.
• Contribute to credit control tasks by preparing customer invoices, uploading data to client portals, and allocating incoming payments.

What we are looking for

Knowledge:

• Strong grasp of accounting fundamentals, including double-entry bookkeeping and reconciliations.
• Familiarity with revenue recognition principles and cash-handling procedures in a retail environment.

Experience:

• 1–2 years of practical experience in an accounting or finance role (ideally within the retail sector).

Education:

• AAT qualification or a degree in accounting/finance preferred (though not essential).

Systems & Tools:

• Proficiency in Microsoft Office, with advanced Excel skills (e.g., pivot tables, XLOOKUPs, reconciliations).
• Knowledge of SAP or similar ERP systems considered advantageous.

Benefits

• Salary of £30,000–33,000
• Clothing allowance (taxable benefit)
• 50% discount including sale items (25% in outlets)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• Enhanced maternity and paternity pay

Accounts Receivable Analyst - Property & Asset Management

About The Opportunity
Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.

What You'll Do

As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

• Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skills
• Stakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios
• Performance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans
• Reporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders
• Cash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation
• Process Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

• Lead collection strategy meetings with clients and internal teams
• Coordinate with enforcement agents and legal counsel when required
• Conduct complex account reconciliations to ensure accuracy
• Maintain ISAE audited processes and best practice compliance

What We're Looking For

Essential Requirements:

• GCSE level education (including Mathematics and English) or equivalent
• Basic accounting knowledge and understanding of financial principles
• Strong Excel proficiency (pivot tables, VLOOKUP functions preferred)
• Excellent communication and interpersonal skills
• Ability to work independently under pressure while meeting deadlines
• Strong organizational skills with attention to detail

Preferred Qualifications:

• Experience with property service charges
• Previous collections or accounts receivable experience
• Understanding of commercial property management

Why Choose JLL Norwich?

• Prime Location: Modern, sustainable office space in Norwich city centre
• Inclusive Environment: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas
• Career Development: Structured learning programs and professional growth opportunities
• Work-Life Balance: Flexible workspace options and comprehensive employee benefits
• Community Impact: Join a team recognized as a "Centre of Excellence" in Financial Management

Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience.