9 Collections Officer jobs in the United Kingdom

About the opportunity:

We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support.

Due to continued growth, we are seeking an experienced Collections Officer to join their friendly and close-knit team. You’ll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business.

This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.

Responsibilities:

• Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
• Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
• Gather and verify customer information, updating CRM systems accurately.
• Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
• Issue reminders, notices, and assist with summons documentation.
• Maintain up-to-date and accurate records across all systems and reports.
• Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
• Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
• Support the wider team with general administration and reporting duties.

Requirements

The successful candidate will be able to demonstrate the following:

• Previous experience in a collections or arrears management role (essential).
• Experience gained within financial services, lending, or asset-based finance (preferred).
• A calm, empathetic, and customer-focused approach to debt resolution.
• Strong negotiation and communication skills, both verbal and written.
• Excellent organisational and time-management abilities.
• Strong IT literacy, including CRM and Microsoft Office.
• A proactive and team-oriented attitude – ready to support colleagues and get stuck in.
• A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English

Benefits

In return we are offering:

• A salary of around £30,000 per annum
• Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week).
• Friendly, collaborative team culture with a supportive management approach.
• 25 days’ annual leave plus bank holidays.
• Opportunities for growth within a well-established and expanding financial services organisation.
• Discretionary bonus scheme.
• Death in service – 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Various wellbeing and Social events throughout the year.

**Important notice**

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Senior Collections and House Officer who can help to create memorable experiences for all visitors as well as championing the care of important collections at Nymans.

What it's like to work here

One of the National Trust’s most visited places, Nymans was once a creative retreat for the artistic Messel family. The garden holds nationally significant plant collections and at its centre is the Messel family home – a partial ruin. Warm and welcoming, the remaining rooms offer a charming insight to the lives of the people that once lived there. The adjoining woodland, with lake and bird hides, is a place of peace and tranquillity, with plenty of opportunities to spot wildlife and flowers. The gallery space shows changing exhibitions throughout the year and a programme of activities reflects the exhibition themes. As well as its famous garden and house, Nymans has a successful bookshop, plant centre, cafes and shop.

This is a wonderful opportunity to work within an artistic environment where no two days are the same.

What you'll be doing:

• You’ll manage a team of collections assistants and volunteers to conserve and clean the house and its collections.
• You’ll be responsible for the daily opening of the house, making sure you have the people in place to provide a consistently high-quality experience for visitors.
• You’ll also be responsible for attaining excellent standards of care, and for the planning and running of conservation projects.
• You'll be collecting and recording data, and using preventative conservation, to help our understanding and how best to conserve, interpret and present the house and its collections.
• You’ll lead by example to embed a culture of excellent customer care, welcoming and introducing visitors to the work of your team here and the wider conservation work of the National Trust.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Manages collections care, documentation and conservation programmes to agreed standard in a historic setting
• Delivers inclusive and accessible visitor experiences with collections and historic interiors / places
• Works collaboratively with colleagues, managing or supervising team member where appropriate
• Manages or supervises day to day house operations, using resources appropriately and ensuring compliance
• Identifies and resolves operational and collections-related issues, using feedback and guidance to improve services.

Additional criteria for all other applicants. We'd love to hear from you if you’re:

• a skilled leader of people, with experience of managing and working with volunteers
• experienced in caring for collections in a historic setting, with knowledge of collections management systems
• familiar with preventative conservation and how to apply it, both practically and strategically, through programmes of routine and deep cleaning
• aware of health and safety and emergency procedures
• highly organised, with a strong attention to detail
• confident in communicating with all kinds of people.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

SALARY:  £13.95 per hour

HOURS:  37 hours per week, Monday - Friday (with occasional Saturday working as overtime)

LOCATION:  Brunel Lock, Bristol

Cash Collections Driver (CVIT Officer)

About Bristol Waste Company:

What we do is important – we’re here to keep Bristol, and beyond, clean, and safe.

We do this for our city’s residents, workers, visitors, and businesses. Our work helps deliver Bristol’s sustainability targets in partnership with the council. 

Bristol Waste’s commercial operation, where we serve businesses and organisations across the region, is also growing.

Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year.

We want people who share our values and want to work with us to drive our business forward.

Purpose of the role:

To carry out  collections on Pay & Display Machines Cash Boxes.  

To collect and deliver monies to all other external customers in accordance with their service level agreements

Key Responsibilities:

• Meet client service requirements by collecting, delivering, cash on behalf of customer base
• Ensure the standard operational procedures are adhered to when undertaking duties and recommend any changes to improve security within the section
• Comply with all SIA, Internal Safe Working Procedures and Assignment Instructions and health & safety policies and procedures.
• Ensure the safe keeping of all operational equipment allocated for daily duties.
• Ensure the road worthiness of all vehicles assigned both before and after each shift, all defects should be reported to CVIT co-ordinator
• Report all machinery faults identified during the cash collecting/counting process to the CVIT Team Leader.
• Work closely with CVIT colleagues/team to ensure all KPI`s are achieved.

Essential Requirements for the Role: (Security experience NOT essential, delivery or collection driving experience welcome)

• Ability to gain a DBS certificate
• A Full UK Driving Licence
• Able to demonstrate knowledge and understanding of Health and Safety in the workplace.
• Good numeracy and literacy skills to assist with the recording and imparting of information clearly and concisely for the purpose of completing log sheets and incident reports with meticulous care for detail and accuracy
• Physically capable of lifting items weighing up to 15 kg
• Ability to communicate in a confident and assured manner with Council staff, work colleagues and members of the general public including the ability to converse with citizens in spoken English, or through a BSL interpreter
• Able to demonstrate knowledge and/or experience of equalities and diversity issues.
• Have a working knowledge of Microsoft Office, including: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate.
• Multi Drop or similar driving experience

Full Job Description can be provided upon request.

To be a successful member of our security team, you will need to pass full Vero screening. This involves the requirement of various documents and checks. Please see below an indication of what is needed:

Documents:

• SIA Licence
• Proof of Address
• Recent payslip
• Passport and Driving Licence (If Applicable)
• Recent bank statement

You will require internet access and an email address to access the portal.  

Once logged in:

• You will need to provide 5-10 years address history and employment history including contact details and dates of employment.
• You will need to declare any criminal record history you have and any previous names you’ve held.
• You will need to complete a fitness declaration and questionnaire
• A credit check is completed so you will need to declare any adverse credit and be aware that if you do have an issue, it will be flagged.
• A global sanctions check is also completed

Our Benefits:

• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition ‘Stand Out Award’ and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.
• All colleagues receive free access to our Reward Gateway discount scheme, helping you make your money go further with savings at over 900 retailers. It’s one of the ways we support smart spending and everyday wellbeing.

Everyone belongs:

At Bristol Waste everyone belongs – we are proud of being a truly inclusive organisation. 

We give fair and equal consideration to all applications.

We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence.

Important note on applying:

• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won’t be able to receive late applications and we are currently unable to respond to all who apply.
• If you haven’t heard from us within three weeks of the closing date, it unfortunately means you won’t be invited to interview on this occasion.

Contact us:

Please contact our People Services team to discuss this role, your application, or any reasonable adjustments and support in applying for this position: 

Thank you for your interest in joining Bristol Waste Company.

Debt Recovery Officer

£32,841 - £45,564

Fixed Term until 31/03/27

36hrs per week Full Time

Hybrid working from Richmond & Wandsworth Council and the role requires a minimum of two days per week working from the office.

Are you a committed and detail-focused Debt Recovery Officer?

Richmond and Wandsworth Councils is expanding the Financial Assessment & Income Recovery Team within the Adult Social Care and Public Health Directorate. This role plays a vital part in ensuring the recovery of outstanding adult social care charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases.

You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You’ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes.

As part of a linked grade role, your responsibilities will grow in complexity as you progress. At entry level, you’ll focus on day-to-day recovery tasks, maintaining systems, and supporting service users. As you advance, you’ll take on more complex cases, liaise with legal services, and lead on strategic recovery actions including court proceedings and high-value cases. You’ll also play a key role in administering the Deferred Payments Scheme, ensuring property valuations, insurance, and legal securities are up to date.

The role requires a minimum of two days per week working from the office. This role requires significant travel across the boroughs of Richmond and Wandsworth to complete visits.

About you

We’re looking for someone who:

• Has excellent customer service and communication skills.
• Possesses strong numerical and analytical abilities.
• Can manage a busy caseload independently and meet deadlines.
• Works well both independently and collaboratively.

Desirable but not essential:

• Experience in Adult Social Care debt recovery or financial assessments.
• Knowledge of the Care Act 2014 and social care charging policies.
• Experience in similar fields such as Housing Benefits.

Closing Date: 2nd November 2025

Shortlisting Date: w/c 03 November

Interview Date: w/c 17 November

For an informal conversation about the role please contact Amy Sibbick Financial Assessments Manager - via

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Debt Recovery Officer

£32,841 - £5,564

Fixed Term until 31/03/27

36hrs per week Full Time

Hybrid working from Richmond & Wandsworth Council and the role requires a minimum of two days per week working from the office.

Are you a committed and detail-focused Debt Recovery Officer?

 Richmond and Wandsworth Councils is expanding the Financial Assessment & Income Recovery Team within the Adult Social Care and Public Health Directorate. This role plays a vital part in ensuring the recovery of outstanding adult social care charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases.

You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You’ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes.

As part of a linked grade role, your responsibilities will grow in complexity as you progress. At entry level, you’ll focus on day-to-day recovery tasks, maintaining systems, and supporting service users. As you advance, you’ll take on more complex cases, liaise with legal services, and lead on strategic recovery actions including court proceedings and high-value cases. You’ll also play a key role in administering the Deferred Payments Scheme, ensuring property valuations, insurance, and legal securities are up to date. 

The role requires a minimum of two days per week working from the office . This role requires significant travel across the boroughs of Richmond and Wandsworth to complete visits.

About you

We’re looking for someone who:

• Has excellent customer service and communication skills.
• Possesses strong numerical and analytical abilities.
• Can manage a busy caseload independently and meet deadlines.
• Works well both independently and collaboratively.

Desirable but not essential:

• Experience in Adult Social Care debt recovery or financial assessments.
• Knowledge of the Care Act 2014 and social care charging policies.
• Experience in similar fields such as Housing Benefits.

Closing Date: 2nd November 2025

Shortlisting Date:  w/c 03 November

Interview Date: w/c 17 November

For an informal conversation about the role please contact Amy Sibbick Financial Assessments Manager -  via

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.