31 Collections Specialist jobs in the United Kingdom

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.

We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.

There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.

The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota .

In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

Core responsibilities

• Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
• Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.
• Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
• Process, cleanse and format data and update systems and records accurately, including external industry bodies.
• Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
• Take ownership for the personal and team success by effectively managing your time.
• Identify and implement continuous improvements in ways of working within the team and customer service experience.
• Take accountability for your own development using the development tools and support provided.
• Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company.
• Complete any other ad-hoc duties as requested by Manager or Head of Department.

Essential skills

• Experienced in delivering excellent customer service within a call centre environment.
• Previous customer facing roles with excellent and professional telephone skills (collections experience desirable but not essential).
• Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages).
• High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges.
• Enjoys working with others, building rapport with customers and colleagues but also thrives independently.
• Able to listen, speak and write confidently and with great attention to detail.
• Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner.

What's in it for you.

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

The Consultancy Group are working with a global Retail brand with a rich heritage and a forward-looking mindset. As our Accounts Receivable Accountant, you will play an important role in ensuring the smooth running of daily cash and credit control processes, while developing your expertise in an international, fast-moving business environment.

Responsibilities

• Record and reconcile daily cash receipts, ensuring all cash transactions are accurately posted and aligned with related sales or return entries.
• Monitor and manage store cash balances, coordinate cash collections, maintain floats, and investigate discrepancies.
• Oversee gift card operations for both retail and e-commerce, including reconciliations for gift cards, store credits, and customer reward programs.
• Take responsibility for designated balance sheet accounts, ensuring timely and accurate reconciliations.
• Process and reconcile monthly department store settlements covering loyalty programs and e-commerce activities.
• Provide financial support for store openings and closures, ensuring smooth transitions.
• Contribute to credit control tasks by preparing customer invoices, uploading data to client portals, and allocating incoming payments.

What we are looking for

Knowledge:

• Strong grasp of accounting fundamentals, including double-entry bookkeeping and reconciliations.
• Familiarity with revenue recognition principles and cash-handling procedures in a retail environment.

Experience:

• 1–2 years of practical experience in an accounting or finance role (ideally within the retail sector).

Education:

• AAT qualification or a degree in accounting/finance preferred (though not essential).

Systems & Tools:

• Proficiency in Microsoft Office, with advanced Excel skills (e.g., pivot tables, XLOOKUPs, reconciliations).
• Knowledge of SAP or similar ERP systems considered advantageous.

Benefits

• Salary of £30,000–33,000
• Clothing allowance (taxable benefit)
• 50% discount including sale items (25% in outlets)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• Enhanced maternity and paternity pay

The Consultancy Group are working with a global Retail brand with a rich heritage and a forward-looking mindset. As our Accounts Receivable Accountant, you will play an important role in ensuring the smooth running of daily cash and credit control processes, while developing your expertise in an international, fast-moving business environment.

Responsibilities

• Record and reconcile daily cash receipts, ensuring all cash transactions are accurately posted and aligned with related sales or return entries.
• Monitor and manage store cash balances, coordinate cash collections, maintain floats, and investigate discrepancies.
• Oversee gift card operations for both retail and e-commerce, including reconciliations for gift cards, store credits, and customer reward programs.
• Take responsibility for designated balance sheet accounts, ensuring timely and accurate reconciliations.
• Process and reconcile monthly department store settlements covering loyalty programs and e-commerce activities.
• Provide financial support for store openings and closures, ensuring smooth transitions.
• Contribute to credit control tasks by preparing customer invoices, uploading data to client portals, and allocating incoming payments.

What we are looking for

Knowledge:

• Strong grasp of accounting fundamentals, including double-entry bookkeeping and reconciliations.
• Familiarity with revenue recognition principles and cash-handling procedures in a retail environment.

Experience:

• 1–2 years of practical experience in an accounting or finance role (ideally within the retail sector).

Education:

• AAT qualification or a degree in accounting/finance preferred (though not essential).

Systems & Tools:

• Proficiency in Microsoft Office, with advanced Excel skills (e.g., pivot tables, XLOOKUPs, reconciliations).
• Knowledge of SAP or similar ERP systems considered advantageous.

Benefits

• Salary of £30,000–33,000
• Clothing allowance (taxable benefit)
• 50% discount including sale items (25% in outlets)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• Enhanced maternity and paternity pay

Accounts Receivable Analyst - Property & Asset Management

About The Opportunity
Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities including free parking, wellness areas, and family-friendly amenities.

What You'll Do

As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

• Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building skills
• Stakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated portfolios
• Performance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans
• Reporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and external stakeholders
• Cash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic reconciliation
• Process Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

• Lead collection strategy meetings with clients and internal teams
• Coordinate with enforcement agents and legal counsel when required
• Conduct complex account reconciliations to ensure accuracy
• Maintain ISAE audited processes and best practice compliance

What We're Looking For

Essential Requirements:

• GCSE level education (including Mathematics and English) or equivalent
• Basic accounting knowledge and understanding of financial principles
• Strong Excel proficiency (pivot tables, VLOOKUP functions preferred)
• Excellent communication and interpersonal skills
• Ability to work independently under pressure while meeting deadlines
• Strong organizational skills with attention to detail

Preferred Qualifications:

• Experience with property service charges
• Previous collections or accounts receivable experience
• Understanding of commercial property management

Why Choose JLL Norwich?

• Prime Location: Modern, sustainable office space in Norwich city centre
• Inclusive Environment: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas
• Career Development: Structured learning programs and professional growth opportunities
• Work-Life Balance: Flexible workspace options and comprehensive employee benefits
• Community Impact: Join a team recognized as a "Centre of Excellence" in Financial Management

Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience.

• Are you an experienced professional in the field of Credit Control, Accounts Receivable or Billings?
• Looking for your next challenge in a supportive and thriving environment?

If so, we have an outstanding supervisory opportunity to present to you. My client is a market-leading manufacturer of sustainable products and have proven themselves committed to helping the industry create a greener, smarter future.

One of the largest employers in the region, they are seeking to add a talented Accounts Receivable Supervisor to lead and coach a talented team, supervising Credit Controllers and Sales Ledger Administrators. Your responsibilities will include:

• Driving cash collection to meet targets and maintaining the integrity of AR accounts
• Supervising invoice queries, postings, and month-end reporting
• Coaching, mentoring, and optimising team performance
• Working closely with credit risk and other internal departments to manage customer accounts

My client is based in South Manchester but offers hybrid working options (2 days from home) and flexible working patterns. The successful candidate will have:

• Proven line management experience in a finance or accounting environment
• Excellent communication and people management skills
• Experience in Credit Control / Sales Ledger, chasing overdue debt and working to tight deadlines

This is a business with an excellent reputation for looking after its people. You can expect a salary of circa £42,000 plus annual bonus. Pension, life assurance, health cash plan, dental, eye tests, and wellbeing support are also available. There are flexible holiday options (25 days plus bank holidays, buy/sell options), and employee discounts, Share Incentive Plans, and Employee Profit Participation Programmes.

This is an outstanding chance to work in a forward-thinking, sustainability-focused business that values your ideas and development. Interested in being considered? Apply without delay.

The Consultancy Group are working with a global Retail brand with a rich heritage and a forward-looking mindset. As our Accounts Receivable Accountant, you will play an important role in ensuring the smooth running of daily cash and credit control processes, while developing your expertise in an international, fast-moving business environment.

Responsibilities

• Record and reconcile daily cash receipts, ensuring all cash transactions are accurately posted and aligned with related sales or return entries.
• Monitor and manage store cash balances, coordinate cash collections, maintain floats, and investigate discrepancies.
• Oversee gift card operations for both retail and e-commerce, including reconciliations for gift cards, store credits, and customer reward programs.
• Take responsibility for designated balance sheet accounts, ensuring timely and accurate reconciliations.
• Process and reconcile monthly department store settlements covering loyalty programs and e-commerce activities.
• Provide financial support for store openings and closures, ensuring smooth transitions.
• Contribute to credit control tasks by preparing customer invoices, uploading data to client portals, and allocating incoming payments.

What we are looking for

Knowledge:

• Strong grasp of accounting fundamentals, including double-entry bookkeeping and reconciliations.
• Familiarity with revenue recognition principles and cash-handling procedures in a retail environment.

Experience:

• 1–2 years of practical experience in an accounting or finance role (ideally within the retail sector).

Education:

• AAT qualification or a degree in accounting/finance preferred (though not essential).

Systems & Tools:

• Proficiency in Microsoft Office, with advanced Excel skills (e.g., pivot tables, XLOOKUPs, reconciliations).
• Knowledge of SAP or similar ERP systems considered advantageous.

Benefits

• Salary of £30,000–33,000
• Clothing allowance (taxable benefit)
• 50% discount including sale items (25% in outlets)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• Enhanced maternity and paternity pay