303 Commercial Operations jobs in the United Kingdom

Commercial Operations Manager 
Location: Birmingham (Hybrid working - min 2 days in office)
Salary: £47,000 - £4,000 dep on experience + 15% bonus  (OTE up to £ ,000) + excellent benefits package

Are you a commercially driven professional with a strategic mindset and a flair for boosting operational effectiveness across international regions? We’re looking for a Commercial Operations Manager to refine the sales and support processes, drive business efficiency, and enhance commercial outcomes across the European clientbase.

The Opportunity:

This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and fuel revenue growth.

Key Responsibilities:

• Champion improvements in sales and support operations through automation and industry best practices.
li>Build and manage forecasting models, pipeline tools, and performance tracking systems.
• Roll out strategies aimed at revenue optimisation and superior customer engagement.
• Partner with regional teams to align local strategies across multiple European markets.
• Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement.
• Design robust reporting structures in collaboration with teams across Finance, Legal, Marketing, and Supply Chain.
• Maintain compliance with regulatory standards, including data protection and industry policies.

What You Bring:
Essential Skills and Experience:

• A degree in Business, Finance, Economics, IT, or a closely related field.
• A strong background in sales or commercial operations, ideally across Europe.
• Hands-on expertise with Salesforce, including workflow design and reporting.
• Solid understanding of customer support operations and automation platforms.
• Advanced analytical thinking with strong project and stakeholder management abilities.
• Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems.

Desirable Qualifications:

• At least 5 years in a commercial or customer support operations environment.
• Salesforce Administrator certification.
• PMP or PRINCE2 project management credentials.
• Familiarity with collaboration tools like Jira, MS Project, or Trello.

Why Work With Us?

• Join a thriving global business with a collaborative, international culture.
• Lead transformative projects with significant impact on business outcomes.
• Thrive in a fast-moving, innovative environment that encourages continuous growth.

The team at Plum Personnel is fully committed to delivering exceptional service and promoting equality, diversity, and inclusion throughout our recruitment process.

We carefully review every application based on your relevant experience, skills, and achievements. If you are shortlisted, a member of our team will be in touch within 48 hours.

If you’ve previously registered with us and are interested in this opportunity, feel free to reach out directly.

Commercial Operations Manager 
Location: Birmingham (Hybrid working - min 2 days in office)
Salary: £47,000 - £4,000 dep on experience + 15% bonus  (OTE up to £ ,000) + excellent benefits package

Are you a commercially driven professional with a strategic mindset and a flair for boosting operational effectiveness across international regions? We’re looking for a Commercial Operations Manager to refine the sales and support processes, drive business efficiency, and enhance commercial outcomes across the European clientbase.

The Opportunity:

This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and fuel revenue growth.

Key Responsibilities:

• Champion improvements in sales and support operations through automation and industry best practices.
li>Build and manage forecasting models, pipeline tools, and performance tracking systems.
• Roll out strategies aimed at revenue optimisation and superior customer engagement.
• Partner with regional teams to align local strategies across multiple European markets.
• Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement.
• Design robust reporting structures in collaboration with teams across Finance, Legal, Marketing, and Supply Chain.
• Maintain compliance with regulatory standards, including data protection and industry policies.

What You Bring:
Essential Skills and Experience:

• A degree in Business, Finance, Economics, IT, or a closely related field.
• A strong background in sales or commercial operations, ideally across Europe.
• Hands-on expertise with Salesforce, including workflow design and reporting.
• Solid understanding of customer support operations and automation platforms.
• Advanced analytical thinking with strong project and stakeholder management abilities.
• Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems.

Desirable Qualifications:

• At least 5 years in a commercial or customer support operations environment.
• Salesforce Administrator certification.
• PMP or PRINCE2 project management credentials.
• Familiarity with collaboration tools like Jira, MS Project, or Trello.

Why Work With Us?

• Join a thriving global business with a collaborative, international culture.
• Lead transformative projects with significant impact on business outcomes.
• Thrive in a fast-moving, innovative environment that encourages continuous growth.

The team at Plum Personnel is fully committed to delivering exceptional service and promoting equality, diversity, and inclusion throughout our recruitment process.

We carefully review every application based on your relevant experience, skills, and achievements. If you are shortlisted, a member of our team will be in touch within 48 hours.

If you’ve previously registered with us and are interested in this opportunity, feel free to reach out directly.

Commercial Operations Executive | Location: Hybrid - Wigan | Salary: 35,000-43,000 + enhanced pension & private medical after probation | 22 days holiday (rising to 25 with service)

Are you experienced in refining sales processes, building frameworks, and bringing clarity to commercial functions? We're on the lookout for a Commercial Operations Executive to join a forward thinking, tech-enabled business based in Wigan.

Supporting global brands, this is a great opportunity to shape commercial operations from within a collaborative and fast-paced environment.

What the Commercial Operations Executive will do:

As a Commercial Operations Executive, you'll play a vital role in enabling commercial success through smarter systems, better reporting, and effective collaboration across sales, marketing, and finance.

Key Responsibilities:

• Improve and streamline commercial workflows for greater transparency and efficiency
• Manage CRM data and dashboards (Salesforce & HubSpot) to support decision-making
• Provide insight around pricing, forecasting, and pipeline performance
• Work cross-functionally to align campaign tracking and opportunity progression
• Help shape sales enablement tools and customer-facing documents

The right Commercial Operations Executive will bring:

• Experience in commercial operations, sales support, or revenue analysis - ideally within SaaS, telecoms or tech
• Strong working knowledge of CRM systems, particularly Salesforce or HubSpot
• An understanding of commercial planning and pricing strategies
• A detail-driven, highly organised mindset
• Confidence working across departments and contributing to commercial strategy

What's in it for you as a Commercial Operations Executive ?

• 35,000 - 43,000 base salary
• Enhanced pension scheme
• Private medical cover
• 22 days holiday (rising to 25 with service)
• Cycle to work scheme
• Friendly and supportive team culture
• Regular social events

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Commercial Operations Director @ Fabric Social

Who We Are

Fabric Social is the maverick of social agencies. We specialise in building brands through best-in-class social content, trend-first creative, and community-first thinking. We’re not just about reach; we’re about resonance. We nourish communities and create social ecosystems that pull audiences in, not just push content out. And now, we’re entering our next chapter: from high-growth startup to world-beating agency.

The Role

We’re growing fast, and we’re seizing every opportunity on the table. That means building the plane while we’re flying it, and we need more people to help shape the flight path. As our Commercial Operations Director , you’ll sit at the centre of the business, making sure Fabric runs profitably, efficiently, and with the structure needed to scale. Reporting to the CCO, you’ll also work closely with the CEO, MD and SLT, and all departments to put in place the operational foundations that turn momentum into maturity without losing the agility and creative energy that got us here. From scoping and resourcing to forecasting, processes and performance tracking, you’ll also play an active role in shaping client delivery and identifying commercial opportunities as they emerge. Basically, you’ll help us go further, faster, and smarter.

What You’ll Be Doing

• Scaling the Engine: Building the systems, tools, processes and rhythms that allow us to grow with clarity, consistency, and control.

• Commercial Oversight: Leading commercial strategy across the agency, ensuring projects are scoped properly, priced smartly, and delivered profitably.

• Project Oversight: Supporting teams with scoping, phasing, and managing workstreams to ensure smooth delivery and commercial performance.

• Resourcing & Workforce Planning: Partnering with department heads to align resourcing with revenue balancing wellbeing, and future pipeline.

• Forecasting & Performance Tracking: Working with our commercial and finance team to build clear, forward-looking models for revenue, margin, and cost. Creating accessible, actionable dashboards that give leadership total visibility.

• Client-Facing Input: Supporting client leads in key conversations around scope, delivery, commercials and efficiency, helping navigate complexity and unlock potential.

• Pitch & Growth Support: Working with new biz and client leads to scope opportunities, stress-test commercials and drive proposals that are creatively exciting and commercially sound.

• Process Design & Operational Infrastructure: Creating light, smart, scalable processes that support fast-paced creativity, not slow it down.

• Office & Workplace Management: Overseeing all physical office operations, everything from office maintenance and supplier management to planning future moves and upgrades.

• IT & Infrastructure Oversight: Ensuring our tech setup supports seamless hybrid working,managing hardware, tools, licenses and external providers.

• Client Contracting & Scope Control: Standardising SOWs, retainers, fee structures and terms ensuring clarity, consistency and fairness for both Fabric and our clients.

• Freelancer & Supplier Management: Helping departments manage external support, setting rate structures, onboarding frameworks and budget tracking tools.

• Tech & Tooling Leadership: Advising on and implementing operational tools from resource and project planning to reporting and workflow systems.

• Coaching & Commercial Culture: Helping teams understand the commercial impact of their decisions and embedding a mindset of shared accountability for growth and success. Building a culture where entrepreneurial thinking and operational excellence go hand in hand.

What We’re Looking For

• A Builder, Not Just a Manager: You’ve helped creative businesses grow and you know what it takes to build solid systems without killing the vibe.

• A Strategic Operator: You’re equally comfortable thinking long-term and rolling your sleeves up to fix something messy today.

• A Commercial Mind with a Creative Soul: You value creativity, protect the work and ensure the business behind it is profitable and sustainable.

• A Natural Organiser: You bring calm, clarity, and structure to fast-moving environments and love turning complexity into simplicity.

• A Trusted Collaborator: You’re confident stepping into client conversations, leading operational pieces of work, and adding commercial clarity to delivery plans.

• A New Biz Ally: You can shape, support and stress-test pitch responses bringing delivery and commercial thinking to the table early.

• A Data-Informed Thinker: You know which numbers matter, what they’re telling you, and how to turn data into action.

• A Cross-Functional Collaborator: You work fluidly across teams - finance, client leads, creative, production, and senior leadership.

• A Growth Partner: You’re not just here to maintain; you’re here to push, question, and co-create what Fabric looks like as we scale.

What You’ll Get

• A pivotal leadership role in one of the fastest-growing social agencies.

• A seat at the table, helping shape the operational and commercial direction of the business.

• The chance to define what ‘smart scale’ looks like for a progressive, modern creative agency.

• A team that values clarity, candour, creativity and momentum.

• Competitive salary and benefits.

If you’re excited by rapid growth and know how to bring order, structure and sustainable success, we’d love to hear from you.

Commercial Operations Director @ Fabric Social

Who We Are

Fabric Social is the maverick of social agencies. We specialise in building brands through best-in-class social content, trend-first creative, and community-first thinking. We’re not just about reach; we’re about resonance. We nourish communities and create social ecosystems that pull audiences in, not just push content out. And now, we’re entering our next chapter: from high-growth startup to world-beating agency.

The Role

We’re growing fast, and we’re seizing every opportunity on the table. That means building the plane while we’re flying it, and we need more people to help shape the flight path. As our Commercial Operations Director , you’ll sit at the centre of the business, making sure Fabric runs profitably, efficiently, and with the structure needed to scale. Reporting to the CCO, you’ll also work closely with the CEO, MD and SLT, and all departments to put in place the operational foundations that turn momentum into maturity without losing the agility and creative energy that got us here. From scoping and resourcing to forecasting, processes and performance tracking, you’ll also play an active role in shaping client delivery and identifying commercial opportunities as they emerge. Basically, you’ll help us go further, faster, and smarter.

What You’ll Be Doing

• Scaling the Engine: Building the systems, tools, processes and rhythms that allow us to grow with clarity, consistency, and control.

• Commercial Oversight: Leading commercial strategy across the agency, ensuring projects are scoped properly, priced smartly, and delivered profitably.

• Project Oversight: Supporting teams with scoping, phasing, and managing workstreams to ensure smooth delivery and commercial performance.

• Resourcing & Workforce Planning: Partnering with department heads to align resourcing with revenue balancing wellbeing, and future pipeline.

• Forecasting & Performance Tracking: Working with our commercial and finance team to build clear, forward-looking models for revenue, margin, and cost. Creating accessible, actionable dashboards that give leadership total visibility.

• Client-Facing Input: Supporting client leads in key conversations around scope, delivery, commercials and efficiency, helping navigate complexity and unlock potential.

• Pitch & Growth Support: Working with new biz and client leads to scope opportunities, stress-test commercials and drive proposals that are creatively exciting and commercially sound.

• Process Design & Operational Infrastructure: Creating light, smart, scalable processes that support fast-paced creativity, not slow it down.

• Office & Workplace Management: Overseeing all physical office operations, everything from office maintenance and supplier management to planning future moves and upgrades.

• IT & Infrastructure Oversight: Ensuring our tech setup supports seamless hybrid working,managing hardware, tools, licenses and external providers.

• Client Contracting & Scope Control: Standardising SOWs, retainers, fee structures and terms ensuring clarity, consistency and fairness for both Fabric and our clients.

• Freelancer & Supplier Management: Helping departments manage external support, setting rate structures, onboarding frameworks and budget tracking tools.

• Tech & Tooling Leadership: Advising on and implementing operational tools from resource and project planning to reporting and workflow systems.

• Coaching & Commercial Culture: Helping teams understand the commercial impact of their decisions and embedding a mindset of shared accountability for growth and success. Building a culture where entrepreneurial thinking and operational excellence go hand in hand.

What We’re Looking For

• A Builder, Not Just a Manager: You’ve helped creative businesses grow and you know what it takes to build solid systems without killing the vibe.

• A Strategic Operator: You’re equally comfortable thinking long-term and rolling your sleeves up to fix something messy today.

• A Commercial Mind with a Creative Soul: You value creativity, protect the work and ensure the business behind it is profitable and sustainable.

• A Natural Organiser: You bring calm, clarity, and structure to fast-moving environments and love turning complexity into simplicity.

• A Trusted Collaborator: You’re confident stepping into client conversations, leading operational pieces of work, and adding commercial clarity to delivery plans.

• A New Biz Ally: You can shape, support and stress-test pitch responses bringing delivery and commercial thinking to the table early.

• A Data-Informed Thinker: You know which numbers matter, what they’re telling you, and how to turn data into action.

• A Cross-Functional Collaborator: You work fluidly across teams - finance, client leads, creative, production, and senior leadership.

• A Growth Partner: You’re not just here to maintain; you’re here to push, question, and co-create what Fabric looks like as we scale.

What You’ll Get

• A pivotal leadership role in one of the fastest-growing social agencies.

• A seat at the table, helping shape the operational and commercial direction of the business.

• The chance to define what ‘smart scale’ looks like for a progressive, modern creative agency.

• A team that values clarity, candour, creativity and momentum.

• Competitive salary and benefits.

If you’re excited by rapid growth and know how to bring order, structure and sustainable success, we’d love to hear from you.

This job description provides an indication of the types of tasks, results and accountabilities expected from the position and is not a conclusive list of job requirements.

1. Job purpose

To manage and implement all aspects of the commercial and operational processes through knowledge, interpretation and optimisation of existing and future agreements, in a way that provides best value for the QatarEnergy LNG N(2) project.

The job holder, in conjunction with other Executives, is responsible for the contract management activities relating to the purchase of LNG, sale of gas, sale of capacity and provision of terminal services. In addition, the post holder will also be responsible for scheduling and optimising LNG delivery into and gas send out from the South Hook gas terminal which accounts for up to 20% of the UK gas demand.

2. Scope

Financial responsibility

The value of gas managed within the schedule amounts to up to £5.8 billion per annum and the post holder can impact this value significantly.

People management

No direct reports.

3. Key responsibilities

Examples of decision-making authority

 Discuss and agree changes in the upstream / downstream schedule.

Interpretation of contracts.

evelops analytical tools to support pricing and risk functions.

Responsibilities

dentifies, negotiates, drafts and implements new customer and vendor agreements and changes to current agreements to maximise value.

esponsible for the efficient and timely management of the contracts as the key contract expert.

Develops and prepares strategies for resolution of any disputes.

repares and proposes scheduling and optimisation guidelines to add value, reduce cost and

mitigate risk.

anages the Gas and LNG delivery schedules and operational programmes in accordance with the guidelines.

coping and development of new and existing complex scheduling models.

nsures systems are in place to efficiently manage the schedule taking into account the contractual constraints from sellers, buyers and the terminal.

egotiates and supervises contracts with LNG and gas counterparties.

erforms and interprets analysis on contractual performance and scenario development.

rovides analytical support and expertise to assist delivery risk management and provide input to strategic decision making.

upports development of regulatory and gas transporter positions and develops strategies for

optimising system entry capacity.

dentifies spare capacity to create 3rd party business, communicating as appropriate.

rovides on-call 24-hour cover to manage unforeseen circumstances.

evelops complex modelling techniques to support assessment of pricing methodologies to

competitively value products to sell.

esearch, interpret and analyse UK gas data to inform business decisions and manage market risks.

4. Relationships

Scope for innovation within role

roposes and implements changes to optimise the annual programmes.

roposes commercial products and advises on contract design.

evelops, maintains and operates business processes and systems to ensure and demonstrate non-discrimination in dealing with customers.

eveloping new analytical models, determine appropriate use of methodologies to value products for sale and interpreting market data.

Key communications

nternal: Maintains effective working relationships inside the company.

xternal: Represents South Hook Gas across a broad range of external stakeholders. Key

relationships include: SHLNG, QatarEnergy LNG N(2), EMGME, TOTAL, Third parties, Milford Haven Port Authority.

5. Profile

Qualifications

Essential:

ood first degree.

Preferable:

irst degree in a numerate discipline.

Experience

Essential:

roven experience managing complex and high value commercial contracts in the hydrocarbon or logistics sector.

trong analytical and numerical skills.

trong verbal and written communications skills.

ood attention to detail.

ommercial and risk acumen.

xcellent time management.

ble to deliver under pressure.

Preferable:

ood understanding of the UK gas market or LNG.

valuating, developing and running complex or spreadsheet models.

rior operational experience such as working within a 24/7 operations desk environment.

olitical and cultural awareness, ability to work in an international environment.

egotiation skills.

Remuneration & Benefits:

Competitive package based on experience. Including;

§ Basic salary: £1-89,000 dependent on experience

§ Non-contractual, performance-based bonus. (Target 20% of basic, grade D)

§ Pension: 11% of annual basic

§ On call allowance: 10% of basic salary plus 2 Fridays off in every 5

§ Car allowance: £8,0 annually

§ Gym allowance £ 200 annually

§ Private Medical Insurance

§ 35 hour working week

§ Hybrid working: 3 days office, 2 days home

§ 27 days annual leave

Role start date: ASAP

Applicants' Privacy Notice:

South Hook Gas Company Ltd (“SHG”) collect and process personal data relating to job applicants as part of our recruitment process. This notice sets out the basis on which we collect, use and disclose the personal data of our job applicants, as well as your rights in respect of such personal data.

Personal data we collect may include your name, date of birth, contact details (including telephone numbers and personal email address), employment history, qualifications, professional memberships, references, information from interviews and current level of remuneration, including benefits. We obtain this information directly from you, from third parties such as your former employer(s) or from publicly available information that you post on social networking sites.

SHG has a legitimate interest in processing personal data as part of its recruitment activities in order to assess and confirm a candidate's suitability for employment and to determine the successful applicant(s). In some cases, we need to process data to ensure that we are complying with our legal obligations (e.g. eligibility to work in the UK). We will not use your data for any purpose other than the recruitment process.

Your information may be shared for the above purposes within SHG with members of the HR team, interviewers and the Manager of the Department in which the vacant position resides.

If your application is unsuccessful, we will hold your personal data on file for 12 months. At the end of that period, your personal data will be deleted or destroyed (unless we need to retain it for longer to exercise or defend any legal claims). If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment and the periods for which employee data is held will be set out in a separate privacy notice.

As a data subject, you have a number of qualified rights under data protection law, including to obtain a copy of your personal data, to require SHG to take reasonable measures to correct inaccuracies or incompleteness in your personal data, to request deletion of your personal data and to object to the processing of your personal data on the grounds of SHG’s legitimate interests.

You can request further information or object to processing of your personal data at any time by contacting SHG’s Data Protection Officer: Richard Sinclair,

Job Title: Operations Director (Commercial)

Location: Leeds / hybrid (2 days a week min in office)

Salary: £68,000 - £75,000 DOE

Our client are a leading and rapidly scaling operator in the UK Sports and Leisure sector, looking to appoint a versatile Operations Director to support their continued business growth. With a strong focus on community engagement, operational excellence, and modern facility development; This business is at the forefront of transforming a fast-growing sport into a nationwide movement.

Role overview

This role is central to the smooth running of the business – it connects financial operations, site delivery, HR, compliance and systems infrastructure. We are seeking someone who thrives in a fast-paced, start-up environment and can confidently lead cross-functional operations, while supporting business growth into new markets. The role is both strategic and hands-on and would suit someone who has come from a smaller SME environment, used to the challenges faced in a business going from its infancy into rapid growth phase.

Key Responsibilities

Finance & Accounting

• Lead the weekly reporting of revenue across all sites.
• Prepare, reconcile and upload financial data for monthly close.
• Oversee supplier invoice processing and payment runs.
• Maintain accurate financial records using Xero, ensuring regular reconciliation and invoice generation.
• Calculate monthly performance-based commissions.
• Support the CEO in ongoing budgeting and financial planning, offering visibility over business performance.

Operations Management

• Chair and coordinate the company’s Weekly Operations Meeting, driving agenda items across Finance, Compliance, HR, Systems and Site Ops.
• Monitor and manage all internal systems, tools and subscriptions.
• Maintain clear and up-to-date operational processes and documentation.
• Onboard all new sites into company systems.

HR & People Development

• Act as the HR lead across the company, overseeing recruitment, interviews, offer process and contracting.
• Draft and maintain Job Descriptions, manage onboarding logistics and coordinate staff induction.
• Lead on policy development and compliance, ensuring employee and operational handbooks are current and aligned with best practice.
• Onboard and contract all new employees and self-employed sub-contractors, managing expectations and agreements.

Stakeholder Management & Issue Resolution

• Serve as the internal “go-to” for operational problem solving – offering proactive, structured solutions to site, people or system issues.
• Develop and maintain positive relationships with landlords, tradespeople, and third-party providers.

Skills & Experience

• Minimum experience 3-5 years at senior leadership level in business operations
• Proven financial literacy and experience using Xero, Dext, Telleroo or similar platforms.
• Recent experience and longevity in a start-up / SME environment.
• Comfortable with financial data and reporting; able to collaborate with accountants and budget holders.
• Experience delivering cross-functional operations in a scaling business.
• Strong HR and onboarding background; familiarity with employment processes and systems setup.
• Confident leading meetings, managing suppliers, and overseeing logistics.
• Excellent written and verbal communication, and strong project management capabilities.

What We Offer

• Competitive salary and performance-based bonus potential.
• Flexibility in working location and hours.
• A friendly, fast-paced work culture focused on delivery and growth.
• Opportunity to play a leading role in one of the UK’s fastest growing companies in the sector.
• Regular team events.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. Our full privacy policy can be viewed here .

Job Title: Strategic Commercial Manager

Reports to: Commercial Director

Location: Paddington Office (3 days a week)

Direct Reports: 3

This is a 6 month maternity cover

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

We are seeking a proactive and resourceful Head of Commercial Operations to join our team on a 6 month contract basis with possible extension (maternity leave cover) to lead our Central Commercial Team.

We are looking for someone who thrives in a scaling organisation, is comfortable rolling up their sleeves, and can navigate challenges with a pragmatic mindset. This role will involve working with a broad range of stakeholders including leadership teams at Country Leadership and Global Leadership level. Ideally, they will have had experience as a management consultant, with strong data literacy and ability to synthesise large amounts of information into a persuasive narrative. The role requires commercial experience, understanding of the sales process and the healthcare / NHS landscape. Your focus will be internal, although there may be occasional engagement with external stakeholders as required.

Key Components

Analytics, Reporting & Insights - 25%

Procurement Management - 20%

Strategic Project Delivery - 15%

Support Revenue Maximisation - 15%

People Management, Team Leadership and Mentorship - 20%

Oversight of all standardised commercial functions - 5%

Analytics, Reporting & Insights

• Responsible for timely, accurate data provision to the Commercial and Marketing teams to support contract management and retention, and marketing decisions.
• Ensure that Kooth remains evidence-based and data-driven through the production and publication of relevant reports that provide insight to commissioners and stakeholders.
• Use your high-level data analysis, narrative development and presentation skills to create and critically review data-led, compelling content and high-quality business cases for commissioners that secure new business and contract renewals.
• Oversee usage of Salesforce.com to provide accurate, live view of ARR.
• Responsible for the commercial data assurance process; identify issues through the data and create an action plan to resolve, involving additional internal stakeholders as required.
• Critically review data deep dives / dedicated data packs as required for specific contracts or focus areas to identify trends and narrative.
• Responsible for external submission of contractual data to commissioning and regulatory bodies including MHSDS.

Procurement Management

• Overall accountability of delivering a tender success rate of 75% across core service tenders (both new business and retention).
• Overall accountability for maintaining framework compliance and submitting updates including G-Cloud.
• Responsible for the ethical and accurate use of AI within procurement responses.
• Together with the Regional Directors, facilitate go/no-go decisions for new business opportunities based on procurement avenues, model suitability and alignment, commercial viability and strategic importance.
• Ability to respond quickly to procurement requirements to meet tight deadlines.
• Identify new service proposition/adaptation/growth opportunities based on reviewing bid activity, customer success, new business and marketing activity coupled with commissioner feedback/insight, and drive cross-functional conversations at pace to develop models according to market demand.

Strategic Project Delivery

• Provide strategic leadership and insight, project management and a ‘hands-on’ approach to deliver dedicated projects aligned to company need.
• Understand the wider Mental Health Landscape and NHS / ICS structures including strategic objectives to provide insight and commercial alignment to the development of new approaches.
• Identify new value propositions and work with internal colleagues to redesign services to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.
• Build, develop and manage program plans and timelines adapting to the flexible nature of a growing, fast-paced organisation.
• Manage cross-functional teams to keep on track for project objectives.
• Ability to grasp complex problems and explain them comprehensively yet succinctly, problem solver, not afraid to challenge existing processes and ways of working.

Support Revenue Maximisation

• Review corporate commercial data with the Head of Financial Planning and Regional Directors (e.g. forecast vs budget, pricing, bid success trend analysis) to develop insight to drive data-informed practice, system, approach and process optimization, and overall improvement of the commercial function.
• Deliver bespoke commercial modelling including KPIs and pricing for individual contracts and within specific financial envelopes.
• Support contract renewal and negotiation conversations with data and pricing options as required.
• Ability to identify new service proposition/adaptation/growth opportunities based on reviewing bid activity, customer success, new business and marketing activity coupled with commissioner feedback/insight and support the shaping, testing and delivery of these.

People Management, Team Leadership and Mentorship

• Develop, energize, lead and manage a high-performing team, to drive performance and set the tone for challenging existing practice to optimize ways of working in order to achieve the best commercial outcomes.
• Develop and mentor direct reports with specific focus on creating compelling commercial narratives from data and identifying trends across multiple data sources.
• Critically review/optimize analysts’ and operational outputs - presentations, tenders, business cases and key communications to commissioners and stakeholders ensuring they will advance strategic positioning of Kooth both locally and nationally.
• Balance the achievement of BAU delivery and strategic project development within the team.
• Ability to manage and solve complex problems, deal with critical situations in an effective manner.
• Ability to work under pressure to tight deadlines.
• Work in a way that engages positively with issues of diversity and difference.

Oversight of all standardised commercial functions

• Responsible for management and maintenance of Procurement Software, Portals, AI for commercial purposes, Salesforce, LinkedIn.
• Along with Quality Improvement Team, provide information and evidence for achieving and maintaining accreditation requirements (DTAC, BACP, Cyber Essentials).

Requirements

Essential

• University degree in a relevant discipline

• 8+ years experience in a relevant position

• Experience of working alongside senior leadership driving change and improvement

• Experience working in cross-functional, multi-disciplinary teams and multiple projects with a number of teams involved where you influence and drive new ways of working.
• Proven experience of working in a commercial environment, understanding sales process, customer success and successfully bidding for B2G tenders

Desireable

• Management Consultancy Experience
• Experience of working in an entrepreneurial setting

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience (up to £68,000)

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.