48,084 Commercial Service jobs in the United Kingdom

Why Austin Heating & Cooling?

Austin Heating & Cooling is a premier commercial and industrial heating and air conditioning contractor based near Thetford, Norfolk. With nearly 40 years of dedicated service, we specialise in the design, supply, installation, and maintenance of a wide array of heating and air conditioning systems. Our mission is clear: to provide tailored, energy-efficient solutions that meet the unique needs of our diverse clientele, from initial consultation to final commissioning and ongoing maintenance.

About the role:

As a Commercial Gas Service & Installation Engineer, you will play a pivotal role within our service installation and maintenance team. This dynamic position requires a hands-on approach to both planned and reactive maintenance, ensuring that heating and hot water systems are operating efficiently and effectively. You will report directly to the Branch Manager and be integral to delivering our high standards of service to a range of commercial clients.

Main duties and responsibilities will include:

• Conduct planned and reactive maintenance on various heating systems, including boilers and package burners.
• Perform testing and purging of gas installation pipework and associated systems such as pumps, valves, and fans.
• Oversee the installation of both domestic and commercial boiler and plant room systems, utilising skills in soldered and press-fitting systems as well as screwed steel pipework.
• Carry out electrical installations and fault finding on systems as required.
• Participate in plumbing, ventilation, and other plant room maintenance tasks as necessary.
• Uphold safety standards and compliance regulations while performing duties.
• Maintain accurate records of work performed and report any issues to the Branch Manager.

About you:

We are looking for a motivated and experienced engineer who thrives in a dynamic environment. The ideal candidate will possess a comprehensive knowledge of commercial gas, LPG, and oil-fired systems. Mandatory qualifications (though we'd consider individuals without, but capable of achieving these) include Gas qualifications Domestic & Commercial (Domestic CCN1, CENWAT, CKHB1, etc. Commercial COCDN1, CIGA1, CORT1, CPA1, DAH1, ICPN1, HTR1, TPCP1 and CONGLP1PD LPG Changeover) and preferably plumbing qualifications (City and Guilds Level 3, Unvented water regulations G3). We are looking for someone with a full clean UK driving licence and be willing to travel and stay away, when necessary. A proactive approach to problem solving and a commitment to delivering exceptional service, combined with excellent communication skills and the ability to work independently or collaboratively within a team, are essential. Additionally, experience in industrial gas, oil, or plumbing, UKATA asbestos qualifications, and PASMA scaffold tower and IPAF mobile elevated working platform qualifications are preferred.

Benefits include:

• Competitive salary based on experience and qualifications
• 20 days holiday increasing with service
• On-going Training & Development
• Overtime available
• Supportive and collaborative work environment
• Annual Occupational Health Checks
• Free winter flu vaccine

• Proven commercial heating experience
• Current commercial gas qualifications
• Strong troubleshooting and problem-solving skills for heating system issues
• Effective verbal and written communication skills
• Full UK driving licence    

• Proven commercial heating experience
• Current commercial gas qualifications
• Strong troubleshooting and problem-solving skills for heating system issues
• Effective verbal and written communication skills
• Full UK driving licence    

• Starting salary up to £32,598 per annum per annum.
• Additional earnings can be made through commission earned from the selling of service contracts
• 22 days annual holiday allowance plus the 8 bank holidays rising to 25 after 5 years of employment, and then 27 after 10 years 
• Full manufacturer-accredited training. 
• Company pension scheme.
• Fantastic career development prospects with a long-established commercial vehicle dealer group. 
• Working hours are 40 hours per week between the opening hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

• Correctly capturing all customer details and vehicle faults at the first point of contact.
• Taking telephone bookings from customers and accurately loading them into the workshop.
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
• Informing customers of their ongoing vehicle status.
• Entering additions/changes to our client's customer database.
• Handing over finished vehicles to customers.
• Giving customers detailed explanations on the extent of repairs.
• Monitoring whether repairs are being carried out to the required delivery time.
• Actively sell aftersales services to include Service Contracts.
• Discussing and arranging payment with customers.
• Booking in vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• In the case of legally required inspections, explain the necessary vehicle test requirements.
• Arrange schedules for MOT/vehicle inspections.

• Perform planned preventative maintenance on commercial HVAC systems.
• Conduct diagnostic assessments and identify faults in HVAC equipment.
• Execute timely and effective repairs on boilers, chillers, AHUs, and refrigeration units.
• Ensure all work adheres to safety regulations and industry best practices.
• Respond to emergency service calls and resolve critical issues.
• Manage service schedules and prioritize reactive maintenance tasks.
• Provide technical expertise and guidance to junior service engineers.
• Maintain accurate service records and generate reports.
• Liaise with clients to ensure satisfaction and address concerns.
• Stay updated on advancements in HVAC technology and regulations.

• NVQ Level 3 or equivalent qualification in an HVAC or Refrigeration discipline.
• Minimum of 6 years of proven experience in servicing and maintaining commercial HVAC systems.
• Strong diagnostic skills across a wide range of HVAC equipment.
• F-Gas certification is essential.
• Experience with building management systems (BMS) and controls is highly desirable.
• Excellent understanding of health and safety legislation.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively.
• Full UK driving license required.
• Flexibility to participate in an on-call rota.

Our client is looking for for a Client Co ordinator who has strong computer abilities and can multitask.

Your day to day duties include taking inbound calls, or reacting to emails, assigning engineers to call out for maintenance type issues. You will be expected to assign the right type of engineer depending on the issue and be comfortable with UK geography.

You will be IT literate, be friendly, be able to make decision and take ownership of any issues, as well as have exceptional customer service and admin skills. You will have an eye for detail and possess a proven ability to work under pressure.

Hours are Monday to Friday 8.30am to 5.30pm with an hour for lunch.

The company offer a salary of up to 28000pa and offer a number of social engagements including drinks, pizza and quiz afternoon/nights. There is also the added bonus of free car parking and 21days holiday with 8 bank holidays.

Hybrid

Crewe 

6 month FTC initially with possibility of permanant position

This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

• Hybrid working available
• Based at head office

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.  

Leanne (phone number removed) or email (url removed)

INDCOM 

• Providing top-notch customer support via phone and email
• Handling inquiries, resolving issues, and ensuring customer satisfaction
• Maintaining accurate records and working collaboratively with colleagues

• Competitive salary starting at 26,000+ (depending on experience) / A friendly, supportive team in an office-based role / Full-time hours, Monday to Friday