1,815 Community Engagement jobs in the United Kingdom

Community Engagement & Customer Service Contract

ROLE & RESPONSIBILITIES

The Community Engagement (Officer) will play a key role in strengthening Skate Manchester's relationship with local communities, schools, charities, youth clubs, businesses, and students. The role focuses on outreach, communication, and relationship-building to raise awareness of our programming and offers, ensuring the ice rink is accessible and welcoming to a wide audience.

Key Responsibilities:

• Proactively reach out to schools, community groups, charitable organisations, youth clubs, businesses, and student networks to promote Skate Manchester's programming and offers.
• Build and maintain positive relationships with community partners and stakeholders.
• Draft and send clear, professional communications to partners
• Monitor and respond to incoming enquiries via email and other communication channels.
• Work closely with the marketing team to align outreach activity with campaigns.
• Maintain accurate records of outreach activity and contacts.
• Track engagement outcomes and prepare simple reports to measure success.
• Support with scheduling, coordination, and administration of community sessions or special events.
• Provide friendly, professional, and timely responses to enquiries.
• Escalate complex or urgent matters to the appropriate team member.
• Ensure communications are inclusive, accessible, and representative of the organiser's  values.
• Manage customer service and group enquiries:
• Respond promptly and professionally to customer enquiries via phone, email and Freshdesk.
• Provide support to on-site Box Office staff.

Skills & Experience Required:

• Excellent written and verbal communication skills.
• Strong organisational skills, with a methodical and detail-oriented approach.
• Confident and personable, with the ability to engage a wide range of stakeholders.
• Experience in community engagement, outreach, or partnership building (desirable but not essential).
• Comfortable managing email inboxes and administrative systems.
• Comfortable with ticketing or Saas platforms.
• Ability to work independently and manage time effectively.
• Passion for community involvement and inclusivity.
• Excel in high-energy settings, maintaining attention to detail and professionalism in a busy, dynamic workplace

Other Requirements:

• Flexible working hours, including some evenings and weekends as required.
• Edinburgh based

• Recruit, screen, train, and onboard new volunteers.
• Provide ongoing support, supervision, and recognition to existing volunteers.
• Develop and deliver engaging volunteer training programs.
• Organize and facilitate volunteer meetings, workshops, and appreciation events.
• Undertake community outreach activities to promote volunteer opportunities.
• Build and maintain positive relationships with volunteers and community stakeholders.
• Assist in developing and implementing communication plans.
• Maintain accurate volunteer databases and records.
• Represent the organization at community events and forums.
• Contribute to the planning and execution of fundraising and awareness campaigns.

• Proven experience in volunteer management, community development, or a similar role.
• Excellent interpersonal, communication, and presentation skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire individuals from diverse backgrounds.
• Proficiency in Microsoft Office Suite and database management.
• A passion for the charitable sector and community engagement.
• Flexibility to work a hybrid schedule, balancing remote and in-person duties.
• Creative thinking and a proactive, results-oriented approach.
• Experience with social media and digital communication tools is a plus.

Job Title: Community Engagement Manager
Function: Customer Engagement
Location: Field Based - within one of the 7 NHS Regions
Type: Permanent
Salary: £39,618 rising in increments to £46.610 in year 3
Closing Date: 7th September 2025
Purpose of the role
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

Responsibilities

• Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
• Coordinate and deliver community engagement activities that support service delivery.
• Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
• Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
• Gather and use feedback to support service improvements.
• Promote inclusive practices to ensure services are accessible to all communities
• Manage first-line relationships with customers, using a consultative approach to support joint work plans.
• Monitor and support compliance with agreed service activities; escalate issues where necessary.
• Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
• Deliver against regional growth targets and key performance indicators (KPIs

What skills, qualifications and qualities do I need to be successful?

• Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
• Engaging deeply across a varied customer base, building trust and understanding.
• Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
• Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
• Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
• Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
• Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
• Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
• Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
• Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

How You'll Work
Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

Benefits
In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

• Performance led annual bonus scheme
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
• Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
• 2 days paid Volunteering Leave
• 1 day paid Wellbeing Leave
• Long Service Awards
• Access to the Blue Light Card and NHS Discounts
• Flexible working options
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We're always listening to the people who use our products, so that we're aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values

• Be Authentic
• Be Inclusive
• Be Driven
• Be Enterprising
• Be The Difference

Other Information

• SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.
• For more information on SCCL and the NHS Supply chain please visit:
• For an informal discussion about the role in confidence please email us at

NHS Supply Chain is an equal opportunities employer

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.

• Develop and implement effective community engagement strategies to increase awareness and participation in the charity's programs and events.
• Build and maintain strong relationships with community members, local organisations, businesses, and stakeholders.
• Organise and facilitate community events, workshops, and meetings to gather feedback and promote services.
• Identify and pursue opportunities for collaboration and partnership with other organisations.
• Represent the charity at community forums, meetings, and public events.
• Communicate the charity's mission, vision, and impact effectively to various audiences.
• Support volunteer recruitment, training, and coordination efforts.
• Assist in the development and distribution of outreach materials, such as newsletters, flyers, and social media content.
• Conduct needs assessments within the community to inform program development and service delivery.
• Track and report on the effectiveness of community engagement activities, utilising feedback and data.
• Act as a key liaison between the community and the charity's internal teams.
• Champion the charity's values and ensure inclusivity in all engagement activities.
• Contribute to fundraising efforts through community engagement initiatives.
• Maintain accurate records of community interactions and engagement metrics.

• Proven experience in community development, outreach, or a related field, preferably within the charity or non-profit sector.
• Demonstrated ability to build rapport and establish trust with diverse groups of people.
• Excellent communication, interpersonal, and presentation skills.
• Strong organisational and event planning abilities.
• Passion for community work and social impact.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• A proactive and resourceful approach to problem-solving.
• Understanding of the challenges and opportunities facing local communities.
• Full UK driving licence and access to own transport may be beneficial.
• Experience with social media for outreach is a plus.
• A degree in a relevant field is desirable but not essential if you have substantial experience.

• Develop and implement strategies to engage with diverse community groups and individuals.
• Organize and facilitate community events, workshops, and information sessions, both in-person and virtually.
• Build and maintain strong relationships with community leaders, local organizations, schools, and volunteers.
• Develop engaging communication materials (e.g., newsletters, social media content, presentations) to promote the charity's work and impact.
• Recruit, train, and manage volunteers to support various programs and initiatives.
• Represent the charity at community fairs, public forums, and networking events.
• Gather feedback from the community to inform program development and service delivery.
• Identify potential fundraising opportunities and support fundraising campaigns.
• Collaborate with internal teams to ensure cohesive messaging and integrated outreach efforts.
• Track and report on community engagement activities and their outcomes.

• Proven experience in community outreach, public relations, volunteer management, or a related field.
• Excellent interpersonal and communication skills, with the ability to connect with people from diverse backgrounds.
• Strong organizational and event planning abilities.
• Proficiency in using social media platforms for engagement and communication.
• Ability to work independently and collaboratively, managing time effectively across remote and in-office tasks.
• A genuine passion for the charity's mission and a commitment to making a positive social impact.
• Experience in the non-profit sector is highly desirable.
• Basic understanding of marketing principles and content creation.
• Ability to work flexible hours, including some evenings and weekends, as required.
• Driving license and access to a vehicle may be beneficial for outreach activities.

• Develop and implement strategies to engage diverse community members and groups.
• Organise and facilitate community events, workshops, and outreach activities.
• Build and maintain strong partnerships with local organisations, schools, businesses, and statutory bodies.
• Identify community needs and gaps in service provision, and propose relevant initiatives.
• Promote the charity's services and activities through various communication channels.
• Recruit, train, and support volunteers to assist with community engagement activities.
• Gather feedback from the community to inform service development and programme planning.
• Represent the charity at community forums, meetings, and events.
• Manage project budgets and report on the impact and outcomes of engagement activities.
• Contribute to the overall strategic development and fundraising efforts of the charity.

• Proven experience in community development, engagement, or a related field, preferably within the voluntary sector.
• Demonstrated ability to build rapport and establish trust with diverse community members.
• Excellent organisational and event management skills.
• Strong communication, interpersonal, and networking abilities.
• Experience in programme development and delivery.
• Ability to work independently and as part of a team.
• Proficiency in using IT systems, including Microsoft Office Suite and database management.
• A passion for community work and a commitment to social justice.
• Full UK driving license and access to a vehicle is desirable.
• Ability to work flexible hours, including some evenings and weekends, as required by community events.

• Develop and implement strategies to engage with diverse community groups and stakeholders.
• Organise and manage community events, workshops, and awareness campaigns.
• Recruit, train, and support volunteers.
• Build and maintain strong relationships with local partners and organisations.
• Communicate the charity's mission, services, and impact to the wider community.
• Gather feedback from community members to inform programme development.
• Manage social media and other communication channels to promote engagement.
• Prepare reports on community engagement activities and outcomes.

• Experience in community outreach, engagement, or a related field (charity/non-profit preferred).
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to plan and manage events.
• Experience with volunteer coordination and management.
• Strong organisational and project management skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with the local community and its dynamics.
• Proficiency in using standard office software.

• Designing and implementing engaging community outreach strategies and events.
• Building and maintaining positive relationships with local residents, community leaders, and partner organisations.
• Representing the charity at community forums, meetings, and events.
• Developing communication materials (e.g., newsletters, social media content) to promote the charity's initiatives.
• Identifying opportunities for collaboration and partnership development.
• Recruiting, training, and managing volunteers to support outreach activities.
• Collecting feedback from the community to inform programme development and improvement.
• Assisting in the organisation and delivery of fundraising activities.
• Monitoring and evaluating the effectiveness of engagement programmes.
• Contributing to the overall strategic planning and development of the charity.

• A degree in a relevant field (e.g., Social Sciences, Community Development) or equivalent practical experience.
• Demonstrated experience in community outreach, engagement, or volunteer management.
• Excellent written and verbal communication skills.
• Proficiency in using social media platforms for engagement.
• Strong organisational and time-management abilities.
• Ability to work flexibly, including some evenings and weekends as required for events.
• A commitment to the values and mission of the charity.