2,131 Community Liaison jobs in the United Kingdom

Sureserve Compliance Fire, is a specialist in the design, installation, and maintenance of fire safety and electrical systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to th.

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Community Engagement & Customer Service Contract

ROLE & RESPONSIBILITIES

The Community Engagement (Officer) will play a key role in strengthening Skate Manchester's relationship with local communities, schools, charities, youth clubs, businesses, and students. The role focuses on outreach, communication, and relationship-building to raise awareness of our programming and offers, ensuring the ice rink is accessible and welcoming to a wide audience.

Key Responsibilities:

• Proactively reach out to schools, community groups, charitable organisations, youth clubs, businesses, and student networks to promote Skate Manchester's programming and offers.
• Build and maintain positive relationships with community partners and stakeholders.
• Draft and send clear, professional communications to partners
• Monitor and respond to incoming enquiries via email and other communication channels.
• Work closely with the marketing team to align outreach activity with campaigns.
• Maintain accurate records of outreach activity and contacts.
• Track engagement outcomes and prepare simple reports to measure success.
• Support with scheduling, coordination, and administration of community sessions or special events.
• Provide friendly, professional, and timely responses to enquiries.
• Escalate complex or urgent matters to the appropriate team member.
• Ensure communications are inclusive, accessible, and representative of the organiser's  values.
• Manage customer service and group enquiries:
• Respond promptly and professionally to customer enquiries via phone, email and Freshdesk.
• Provide support to on-site Box Office staff.

Skills & Experience Required:

• Excellent written and verbal communication skills.
• Strong organisational skills, with a methodical and detail-oriented approach.
• Confident and personable, with the ability to engage a wide range of stakeholders.
• Experience in community engagement, outreach, or partnership building (desirable but not essential).
• Comfortable managing email inboxes and administrative systems.
• Comfortable with ticketing or Saas platforms.
• Ability to work independently and manage time effectively.
• Passion for community involvement and inclusivity.
• Excel in high-energy settings, maintaining attention to detail and professionalism in a busy, dynamic workplace

Other Requirements:

• Flexible working hours, including some evenings and weekends as required.
• Edinburgh based

Job Title: Community Engagement Manager
Function: Customer Engagement
Location: Field Based - within one of the 7 NHS Regions
Type: Permanent
Salary: £39,618 rising in increments to £46.610 in year 3
Closing Date: 7th September 2025
Purpose of the role
We are looking for a proactive and experienced Community Engagement Manager to support engagement activities across Community & Mental Health NHS Trusts, Integrated Care Boards (ICBs), and wider community stakeholders. This role focuses on managing relationships with our non-acute customers, with a key focus on delivering savings and driving growth through our Wound Care and Home Delivery Services (HDS)

Responsibilities

• Build and maintain effective working relationships with NHS Community & Mental Health Trusts, ICBs, and other key partners.
• Coordinate and deliver community engagement activities that support service delivery.
• Act as the main point of contact for wound care conversions and lead on the sales and promotion of Home Delivery Services (HDS), ensuring effective engagement and uptake.
• Attend and contribute to stakeholder meetings, community forums, and NHS engagement events.
• Gather and use feedback to support service improvements.
• Promote inclusive practices to ensure services are accessible to all communities
• Manage first-line relationships with customers, using a consultative approach to support joint work plans.
• Monitor and support compliance with agreed service activities; escalate issues where necessary.
• Strengthen internal operational relationships to ensure consistent service delivery and customer satisfaction.
• Deliver against regional growth targets and key performance indicators (KPIs

What skills, qualifications and qualities do I need to be successful?

• Influencing a diverse range of stakeholders, including senior leaders across community and mental health trusts, Integrated Care Boards (ICBs), and internal teams.
• Engaging deeply across a varied customer base, building trust and understanding.
• Navigating internal networks effectively, leveraging relationships to advocate for customer needs and influence service delivery outcomes.
• Applying consultative engagement techniques to identify opportunities, solve problems, and deliver value-added services.
• Building and sustaining strong, collaborative relationships with a wide network of healthcare professionals and internal colleagues.
• Using insight from your network to shape conversations, influence decisions, and support strategic objectives.
• Demonstrating a customer-first mindset, ensuring that all actions and decisions are aligned with improving patient care and service efficiency.
• Communicating clearly and confidently, adapting your style to suit different audiences and contexts.
• Managing complexity with confidence, balancing multiple priorities and navigating evolving healthcare environments.
• Taking ownership and delivering results, ensuring accountability for your actions and outcomes.

How You'll Work
Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

Benefits
In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

• Performance led annual bonus scheme
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
• Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
• 2 days paid Volunteering Leave
• 1 day paid Wellbeing Leave
• Long Service Awards
• Access to the Blue Light Card and NHS Discounts
• Flexible working options
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We're always listening to the people who use our products, so that we're aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values

• Be Authentic
• Be Inclusive
• Be Driven
• Be Enterprising
• Be The Difference

Other Information

• SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.
• For more information on SCCL and the NHS Supply chain please visit:
• For an informal discussion about the role in confidence please email us at

NHS Supply Chain is an equal opportunities employer

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.

• Develop and implement comprehensive community engagement strategies aligned with organizational goals.
• Identify and cultivate relationships with key community stakeholders, local leaders, and partner organizations.
• Recruit, train, and manage a team of volunteers, providing ongoing support and motivation.
• Organize and facilitate community events, workshops, and outreach activities (virtual and in-person when appropriate).
• Develop compelling communication materials (e.g., newsletters, social media content, press releases) to promote the organization's work and impact.
• Act as a primary point of contact for community inquiries and feedback, ensuring timely and professional responses.
• Monitor and evaluate the effectiveness of engagement initiatives, reporting on key metrics and outcomes.
• Identify opportunities for collaboration and partnership to expand the organization's reach and impact.
• Champion the organization's mission and values within the community.
• Manage budgets related to community engagement activities.
• Utilize CRM systems to track stakeholder interactions and manage outreach databases.
• Advocate for community needs and ensure diverse voices are represented in organizational planning.

• Bachelor's degree in Social Sciences, Community Development, Public Relations, Communications, or a related field.
• Minimum of 5 years of experience in community engagement, stakeholder relations, non-profit management, or a related role.
• Proven track record of successfully building and managing relationships with diverse community groups.
• Excellent communication, interpersonal, and public speaking skills.
• Strong organizational and project management abilities.
• Experience in developing and executing communication and outreach plans.
• Proficiency in using social media platforms and digital communication tools for engagement.
• Passion for community development and social impact.
• Ability to work independently and collaboratively within a remote team structure.
• Experience managing volunteers is essential.
• Grant writing or fundraising experience is a plus.

• Develop and execute a comprehensive community engagement strategy aligned with the organisation's mission and goals.
• Organise and manage community events, workshops, and fundraising activities.
• Build and maintain positive relationships with local community groups, businesses, volunteers, and stakeholders.
• Develop engaging content for various communication channels, including social media, newsletters, and website, to inform and inspire the community.
• Recruit, train, and manage volunteers, ensuring their effective contribution to the organisation.
• Represent the organisation at community events and build brand awareness.
• Identify opportunities for partnerships and collaborations to expand reach and impact.
• Monitor and report on the effectiveness of engagement activities, using data to inform future strategies.
• Respond to community inquiries and provide information about the organisation's work.
• Contribute to grant applications and fundraising proposals by highlighting community impact.

• Proven experience in community engagement, public relations, marketing, or fundraising, preferably within the non-profit sector.
• Demonstrated ability to develop and implement successful engagement strategies and events.
• Excellent communication, interpersonal, and presentation skills, with the ability to connect with diverse audiences.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Experience in social media management and content creation.
• Proficiency in CRM systems and standard office software.
• A genuine passion for the charity's mission and a commitment to making a positive social impact.
• Ability to work both independently and collaboratively as part of a dedicated team.
• A valid driving licence and access to a vehicle may be required for travel to local events.
• Degree in a relevant field (e.g., Communications, Public Relations, Sociology, Business) or equivalent experience.

• Develop and implement comprehensive community engagement strategies to increase public awareness and support.
• Organize and manage fundraising events, workshops, and awareness campaigns.
• Recruit, train, and manage volunteers, ensuring their effective contribution to organisational goals.
• Build and maintain strong relationships with community stakeholders, including local businesses, schools, and other charities.
• Create and distribute engaging content for newsletters, social media, and local press to promote activities and impact.
• Represent the organisation at community events and meetings.
• Identify opportunities for partnerships and collaborations that align with the charity's mission.
• Monitor and report on the effectiveness of engagement activities and fundraising outcomes.

• Proven experience in community outreach, event management, or fundraising.
• Excellent interpersonal and communication skills, with the ability to engage diverse audiences.
• Strong organizational and project management abilities.
• Passion for the charitable sector and a commitment to the organisation's mission.
• Proficiency in using social media and digital communication tools.
• Experience in volunteer management is highly desirable.
• Ability to work flexible hours, including evenings and weekends, as required for events.
• A relevant qualification in community development, marketing, or social sciences is advantageous.

• Develop and implement community engagement strategies to increase public awareness and support for the charity's work.
• Organise and coordinate outreach events, workshops, and volunteer recruitment drives.
• Build and maintain relationships with community groups, local businesses, schools, and other stakeholders.
• Manage social media channels and digital communication to promote activities and impact stories.
• Support fundraising initiatives through community-based activities and donor engagement.
• Recruit, train, and manage volunteers, ensuring a positive and rewarding experience.
• Gather feedback from the community and beneficiaries to inform service development.
• Prepare reports on community engagement activities and outcomes.
• Represent the charity at community events and public forums.

• Proven experience in community development, outreach, fundraising, or a related field, preferably within the charity sector.
• Excellent communication, presentation, and interpersonal skills.
• Strong organisational and project management abilities.
• Experience in social media management and digital communications.
• Ability to work collaboratively with diverse groups and stakeholders.
• A genuine passion for the charity's cause and a commitment to making a difference.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems or volunteer management software is an advantage.
• Flexibility to work occasional evenings and weekends as required for events.